Initial View settings not always working

A user recently reported this problem:
She opens a PDF for the first time through our website by click a link on an HTML page in IE. The PDF opens in a new browser window to the default view and first page, as specified in the initial view settings.
She advances several pages into the file to a page with links.
She clicks one of these links, which takes her to another page in the file.
She closes the browser window.
She returns to the original web page and clicks the link to the PDF again. The PDF opens to the LAST page viewed -- not the first page as specified in the initial view settings.
I'm seeing the same behavior on my PC. The versions of Acrobat Pro and Reader I have are 8.1.3. I've tried turning on and off the web browser settings in Acrobat and Reader (Allow fast web view and Allow speculative downloading ...), but I'm getting the same results.
Any ideas?
Thanks,
Rob Miles

Thanks, Bernd. I forgot to mention in the original post that the "Restore last view settings when reopening documents" option IS disabled (unchecked), both in Acrobat and Reader. The behavior described occurs with this option disabled.

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