Ink cartridge 564xl not working on Photosmart 6510 B211a

When i check the HP Printer assistant for which ink cartridges to buy it says 564, and on the printer it says 364. So as I only saw the information in the program, i bought a bunch of 564xl cartridges that dont seem to be recognised by my printer! As SOON as I poot it in the printer it says: Incompatible Print cartridge(s). I've tried resetting the printer, switching it off completely with or without the cartridges, aligning the printer, cleaned the printer head (through the printer options). When the new 564 cartridges are inside the printer I can't do anything, there is no way to get past the warning! When I insert my depleted 364xl cartridges in, the printer works fine. I've looked for updates and even for firmware updates and have found nothing.
Firmware version: ESP1CN1244AR
Software version: 028.000.1315.000
Printer driver version: 09.84.00.1173
Although it shouldn't matter, I'll mention that I am using Windows 7 (64x)
Please help, I just wasted a bunch of money on these cartridges!!!

What country are you in? What country was the printer purchased in? The cartridges for your printer are regionalized, there are four different regions worldwide. If your printer was purchased in one region and you moved to a new region you will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Black ink cartridge is not working

And no, it's not empty! ;-)
I have an HP 1210 All-In-One and while my color ink cartridge (which IS just about empty) will print, the black ink cartridge will not. After replacing the black ink cartridge, I printed 10-20 pages or so and then suddenly it stopped working. When I hit "print" the printer sounds like it's printing, but a blank page will come out. I've gone through the various troubleshooting guides, cleaning, aligning, etc. But nothing using black ink comes out.

It's a software problem! I changed cartridges, cleaned, aligned, etc. and nothing happened. Then unplugged printer from my desk top and plugged it into my lap top. Black printed just fine. I uninstalled all HP printer software from my desk top computer, and downloaded new. Installed new software, plugged printer back into desk top computer, and it works fine.

I updated the Epson printer on my iMac OS X Yosemite 10.10.1 and my generic ink cartridge does not work.

On my iMac OS X Yosemite 10.10.1 I updated for my Epson Stylus NX420 and my generic ink cartridges no longer work. Can I delete the update?

Can I delete the update?
You might be able to revert back to the drivers you have before you upgraded if you have a backup of your hard drive made just prior to the update. But I'd try the Reset Printing System first.
If you do have a suitable backup go to the HD/LIbrary/Printers folder
and copy the EPSON folder to your Desktop.
Find the same folder on your boot drive and replace it with the one from the backup.
Also go to the backup's Users/Home/Library/Printers folder and copy the Epson app for your printer to the same folder on the boot drive.
I have an Epson R280 printer.
Finally reboot, repair disk permissions and try again.
The above is what I had to do when I upgraded to Yosemite.

Black ink cartridge will not work even though new; photosmart 5520 e-all-in-one series

My printer suddenly stopped printing properly. The black ink is no longer printing. I changed the cartridge, thinking it might be defective. I have cleaned the printheads several time, reset the cartridges etc. and the ink still does not come out in the print quality diagnostic nor in documents that I need to print. The printer is 2 years old. Is there any other things I could do to get it to work, before I go and buy a new printer????
Any suggestions would be appreciated.

Hi L_C54,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: Black ink cartridge is not working

I am having the same problem. New cartridge. I bought a three pack for $59.00. I am thinking about installing a new one and taking back the rest of the three pack if the first one is defective. Don't know what else to do.
This question was solved.
View Solution.

Hello Traceey,
Please perform the below mentioned steps, that should resolve the issue.
Check the ink level on the ink cartridges, it should be > 25% full.
Press the SETUP ( wrench tool icon button ), then
Press the TOOLS and then select CLEAN PRINTHEAD .
You might have to perform the above mentioned steps atleast for 2-3 times.
If issue still persists, call HP TECH SUPPORT for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Instant ink cartridge does not work how do I return it

I purchased the instant ink program with my printer. Today I put them in the printer. I get a message "the following ink cartridge must be replaced". So I shut everything down, removed both cartridges and unplugged the printer. I then plugged it back in, turned it on and reinserted the cartridges. Still got the same message. I called customer service and tried to get help from a smart aleck little girl who spent most of the time trying to convince me I was stupid. She took me thru all the diagnostic steps of offf/on/out/in/out/in/out/in/off/on/unplugg/clean with qtips/plug in/turn back on, insert cartridges again and VIOLA STILL DOES NOT WORK. After two calls of approximately 35 minutes I was told that I cannot get a replacement cartridge until she approves it (don't know who she is). Asked her how do I get approval because I really need ink and this is my brand new experience with HP. She continued to browbeat me and tell me over and over again that they do not approve replacement cartridges without approval. I asked how do I buy a cartridge and get out of the program because I do not want to get approval from anyone to be able to purchase anything. She told me over and over she did not recommend that. It is a good program - HA says her. All I want to do is use my printer and I have spent all afternoon on this &%&$. I just need info on how to get out of this program, I am exhausted.

Hi @pmaddin ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Thanks for visiting the HP Support Forum
I work for HP. However I speak only for myself, not for HP nor anyone else

Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
This question was solved.
View Solution.

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

My printer has suddenly stopped printing properly. The black ink is no longer printing. I have tried 2 new cartridges and cleaned the printheads. Th black does not come out in the print quality diagnostic nor in any documents that I need to print. The printer is 2 years old. Is there anything I can do to get it to work?

HI,
Please follow this document for the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&cc=us&dlc=en&lang=en&lc=en&product=506...
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Black ink cartridge will not work even though new. HP3520 Deskjet

I have changed to a new HP black catridge (364) and done different procedures for cleaning etc.
Still no black print.

As this is a 3520 I'd advise calling HP Phone Support, regardless if you're out of warranty, as you may require a replacement printer. Can you please let us know how you get on?
Thanks
Ciara
Phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Scanner not working on Photosmart 6510

I am trying to use the copy feature on the printer. It says copy started and sits there for about 10 minutes with no error messages, and then switches to cancelling and stays there until I unplug or hit the power button. I get the same results trying to scan from my computer, it thinks it's scanning but it doesn't.

I tried it with the scanner lid open, when it starts to "copy" the scanner travels to the right edge and the scan light comes on and it stays at the right edge,

HP Photosmart 6510 B211a Not Functioning Correctly After Power Outage

Hi Guys,
I'm new to this forum but I'm hoping someone can help me.
I have an all-in-one HP Photosmart 6510 B211a that has been working like a dream since I got it last Winter. We had an unforeseen power outage yesterday however and once the power came back, the printer insists that there is no ink in the system. I fear the worst and think its brain may be somewhat scrambled.
I replaced two of the ink cartridges just last week with genuine HP ones and everything was fine. My ink levels are nearly low on the other two but I have not replaced these yet as there is no need.
Once the power came back, the printer informed me that the magenta ink was 'missing or damaged'. I removed the cartridge, cleaned it with distilled water and dried it. Once replaced, the printer changed its mind and told me all ink cartridges are now 'missing or damaged'. When I opended the printer again, the ink carriage did not automatically move as normal to allow me to change or remove the cartridges.
Furthermore the touchscreen on the printer will not allow me to exit this error message or perform any other function such as head cleaning. I have tried a soft reset and a hard reset but this has proved fruitless.
Is it knackered? Should I toss it and head to the shops again?
Thanks for reading this,
Brendo
This question was solved.
View Solution.

Hi Rich,
I replaced the magenta cartridge yesterday and my printer is working successfully again! Woohoo!
My dad's an electrician so between us we've come to the conclusion that when the power came back on after the outage there was either an electrical spike or insufficient voltage than normal and this damaged the nearest ink chip to the power supply - the magenta cartridge.
All is well again anyhow.
Thanks for your help - I appreciate it

Defective black ink cartridges 564XL

I have purchased 2 new HP ink cartridges - 564XL for my printer. Neither worked. I followed the instructions online for how to mak them work, but to no avail. I would like a refund for these 2 cartridges. I would like to know where I could get cartridges that work! This is very maddening.

Hi,
What is your printer ? HP 546XL supports the following printers:
Supported Printers:
Photosmart B109a, B110a, B111a, B209a, B210a, B8550, B8553, B8558, C309a, C310a, C410a, C510a, C5324, C5370, C5373, C5380, C6375, C5388, C5390, C5393, C5460, C6300, C6324, C6375, C6380, D5460, D5463, D5468, D7560, 5510, 6510, 7510, 7520 Deskjet 3070a, Deskjet 3520, Officejet 4610, Officejet 4620, Deskjet 3070A, Deskjet 3520, Deskjet 5520, Photosmart B109A,Photosmart B110A,Photosmart B111A,Photosmart B209A,Photosmart B210, Photosmart PRO B8550,Photosmart Pro B8553,Photosmart Pro B8558,Photosmart C309A,Photosmart C310A, Photosmart C410A,Photosmart C5324,Photosmart C5370, Photosmart C5373,Photosmart C5380,Photosmart C8383,Photosmart C5388, Photosmart C5390, Photosmart C5393, Photosmart C5460, Photosmart C6300, Photosmart C6324, Photosmart C6375, Photosmart C6380, Photosmart D5460, Photosmart D5463, Photosmart D5468,Photosmart 5510, Photosmart6510,Photosmart D7560, Photosmart 7510, Photosmart 5520, Officejet 4610, Officejet 4620, Photosmart
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

In my D7160 printer, the black cartridge is not working.

My Photosmart D7160, the black ink cartridge suddenly stop working. Like it was empty. It is shown as full. I removed it and realized that it has ink inside. I replaced it with a new one and it doesn't work either. What is the problem?

Restart the iPhone otherwise it might be a hardware problem. Go to an Apple Store.

My ink cartridges will not go into my printer

My ink cartridges will not fit into their place. The color one seems to be too big and the black seems too small

Which printer model do you have?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Ink cartridge 564xl not working on Photosmart 6510 B211a

Similar Messages

Maybe you are looking for