Ink cartridge appears to be missing or damaged

I have a Photosmart Premuim C309a printer.  I have just installed a magenta cartridge and this message comes up. 'The following ink cartirdge(s) appeat to be missing or damanged. (pink square symbol) refer to printer documentation.' I have looked in the manual and can't find any soluations.  It's very frustrating, because I can't use the printer!!

Hi Castletonway, Welcome to the HP Support Forums! I see you have recently replaced your Magenta cartridge on your HP Photosmart C309a printer and are now getting the error 'The following ink cartridges(s) appear to be missing or damaged. (pink square symbol) refer to printer documentation',  I understand your frustration and would like you to start here: 'Ink Cartridge Problem: The Following Print Cartridges Appear to be Missing or Damaged' Error Message Displays on the Computer Please complete all steps in order and let me know the outcome, I will watch for your reply. Thanks,  

Similar Messages

  • HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

    I have a yellow ink cartridge that is still 75% full but now my printer is giving me the error message, "Ink cartridges appear to be missing or damaged".  I have tried all of the troubleshooting tips recomended by HP and all have failed other than replacing the cartridge, and that worked.  I am trying claim a warranty on this cartridge as it is still well within the warranty date.  HOWEVER, everytime I input the information, the page switches to the sales page!!! I am ready to throw this $350 POS HP 8500a out the door and burn it then post the video on youtube of how crappy the service and product is!  PLEASE GIVE THE DIRECT LINK TO OBTAIN THE WARRANTY ON THIS INK CARTIDGE!!!! Or is this your plan to make people so frustrated that they give up and you don't have to reemburse the customer?  Way to go customer service!!!
        Regards, Joanns

    I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • L7590 Error message won't go away "ink cartridges appear to be missing or damaged" HELP!

    I opened the door to get my cartridge numbers.  The numbers are not visible so I closed the door.  Now I am getting a meaasge that my cyan and black cartridges are missing or damaged.  Both were almost brand new.  I have now removed and reinstalled them and removed power to the printer overnight.  It won't clear up.  I need help, please!   Thanks!

    I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Following cartridges appear to be missing or damaged

    Hi,
    I have an HP Officejet 6500A Plus. I've replaced the ink in the printer several times since I purchased it, however I've had A LOT of problems with these cartridges. I keep getting the error prompt "the following cartridges appear to be missing or damaged." I've owned HP printers since the early days with my first Mac, but never have I had this problem. There is no real secret to installing these cartridges, but I waste more time getting error message off than I do printing. That's not productive.
    So if I'm missing something, please tell me what because this sure is a pain.
    This question was solved.
    View Solution.

    Sorry to hear about your issue. Try walking though this document and see if this resolves your issue.
    'The following ink cartridge appears to be missing or damaged' Error Message Displays on the Product
    Please post back and let me know if this solved your issue. I want to make sure the issue is resolved
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Cartridges appear to be missing or damaged

    I have a new 6830 printer. After printing two photos I am now getting a "one or more cartridges appear to be missing or damaged" message. I have replaced them, cleaned them, reset the printer and nothing works. This is infuriating as I just bought the printer to replace another HP printer that died.

    Hi ayaggy,
    Here is a support document from hp.com that gives you steps to try for this exact printer and error message.
    Let me know if this solves your problem!
    Thanks,
    -hjs_19 *I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

  • Error message 'One or more cartridges appear to be missing or damaged'.

    Hi, can someone help suggest what i do next? I'm getting the above error message on the main black ink cartridge. I've tried 3 different cartridges so I'm pretty sure it's not the actual catridge that's a problem as they can't all be faulty. There's no problem with the other 4 cartridges.

    Hello MTBB,
    Welcome to the HP Support Forums!
    I would like to see if there is anything more to suggest regarding the cartridge error on the printer. What is the model of the printer you are having the issue with?
    Since you have done - in my opinion - the best troubleshooting step by replacing the cartridges already, it may be a printhead issue. Take a look through this HP document: 'Incompatible Print Cartridge', 'Print Cartridge Problem', or 'Cartridge Missing or Damaged' Message..., it may have a step or two more worth trying.
    Thanks, for posting.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Printer Cartridge appears to be missing or damaged

    Just bought all new color cartridges and installed them, but I'm getting the error message in the subject line for one of the cartridges. So, I tried the troubleshooting (following all the instructions to the letter) and I'm still getting the error message. So, I find out that the only solution left is to get the printer serviced. Well, surprise: my warranty expired, 4.5 months ago. Am I pissed off? You bet.  I'm stuck with three new colour cartridges that I have opened so I can't return them and an HP Officejet 6500 that's a year and 4.5 months old that's pooched. Thanks HP. Remind me to never buy your printers again.
    Addendum:
    After leaving the printer opened, for about 15 minutes, the cartridge holder with the cartridges firmly in place began moving back into its Hiding Place, then came out again and centered itself, promptly chirped and recognised all the cartridges as OK. HP may want to include this step in it's documentation -- er, not the part where I thank HP and ask them to remind me not to buy their printers anymore. Apparently they just take a bit more thime to adjust themsleves. All for now. Cheers.

    Update: Bless you, Disgruntled. After mulling it over for 30 minutes or so with its maw open to the wind, the thing stirred to life just like you described. 
    And I was ready to go buy a Craig's List used printer! Came to the brink of paying for phone support, even!
    Whew! I'm sure not buying any more cartridges for this thing, though. I'll take its continued health day by day. Thanks so much for posting your story.

  • Cartridge missing or damaged - Officjet 6500 Wireless

    I have had my 6500 Wireless for only a few months, but have had the same problem more than once. After replacing an ink cartridge with a new one, following the instructions to the letter, I get a scrolling message that says: The following Ink Cartridges appear to be missing or damaged: black [K] (or other colors). At times I have gotten it to work by taking them out and putting them in many times. Last time, with the black cartridge, I was in the middle of a call with HP support whe I leaned over the printer to read the serial number off the back, and somehow when I put my weight on the printer, it suddenly worked. This time, no matter what I do, I cannot get the printer to recognize the brand-new black cartridge, or a second new one that I tried. Of course I have gone meticulously through the HP troubleshooting procedure. Nothing.
    Has anyone else dealt with this? Is it possible that the printer is bad?
    This question was solved.
    View Solution.

    I have had this printer for about 6 months.
    Both times I have replaced with Genuine HP ink cartridges this has happend.
    Both times the fix has been this:  on the top of the cartridge, where you pull off the plastic, is an air channel that runs across the top of the cartridge.  The first time the plastic did not pull off cleanly and there were bits plugging the channel.
    The second time, the plastic pulled off the straight channel, but where it runs into a bunch of S-shaped curves it looked blocked.
    I poked a tiny hole with a pin in the first S-curve through the plastic and the cartridge worked.
    The channel must be open or the ink cannot drain into the printer- it creates a vacuum.
    This is a manufacturing defect and HP should look into fixing it.
    For others finding this forum, get a small, sharp pin and open that channel and try it again.. just be careful not to collapse the plastic in the air channel and plug it up worse..

  • Error message:- One or more cartridges appear to be damaged.

    This error message comes up when I turn on the my HP PHOTOSMART 6520 printer:-
    One or more of the cartridges appears to be missing or damaged. Install or replace the affected cartridges.
    When I lift the door up, the printer cartridges do not move from the right hand side and so I can't get to them to change them/remove. What would you suggest? Thanks for any help.

    Hello Sassari,
    Welcome to the HP Forums.
    I see that you are having an issue with the carriage not moving so you can change the ink cartridges as well as a Ink cartridge error.
    I do have a few troubleshooting steps we can try in the attempt to resolve this issue.
    First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I also suggest that we try to remove the power cable from the rear of the printer and while it is disconnected, please attempt to move the carriage over by hand to the middle of the printer.  Remove the ink cartridges but do not replace.  Remove them and then close the printer back up and reconnect the power cable.  The error message should change to "No ink cartridges installed". At this point, open the access panel and install new ink.
    If you are still getting the original error message, please click on the following link for the 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C....
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Error Message on my L7590 related to missing or bad ink cartridges

    I opened the ink cartridge door to get the numbers off the back of the cartridges (need a new yellow).  You can't see the numbers so I didn't touch any thing and closed the door.  Now I am getting a message that my cyan and black cartridges "appear to be missing or damaged."  The both had near new ink levels and weren't touched.  I can't clear the message.  I did pull those two and put them back in...same message.  I've also turned it off and back on4 times.  Help!
    Thanks

    Try this:
    1. Remove all ink cartridges and printheads.
    2. Close all access doors then turn off the printer.
    3. Unplug the power cord from the back of the printer and from the wall outlet.
    4. Using a cutip, clean the printheads electrical contacts (avoid the cleaning the nozzles). Do the same thing with the contacts on the  cartridges.
    5. Reconnect the power cord from both ends and turn on the printer.
    6. Re-insert the printheads and then the ink cartridges.
    Let me know if that works.
    Please click on KUDOS if you find my solution helpful.

  • New Cartridges seen as missing or damaged

    I recnetly bought an HP 3-pack of 564 black cartridges.  Each cartridge usually lasts me 3 months or so.  The first two lasted about 2 weeks each, then I got the "Cartridge appears to be missing or damaged" message.  They certainly weren't missing, and they feel as heavy as their full companions.  I just inserted #3 and it's woking ok...so far.  Is the problem likely to be with the printer or these cartridges?  Someone please give me a hint.

    Thanks for your model number NiloDerf!
    My best suggestion is to follow the guide I have found for you below. The steps should help rid the error message. If the message still appears, I would then suggest calling HP to see what your options are with them.
    Ink Cartridge Issues
    If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Thanks for posting! Have a wonderful day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • 7520 Photosmart Printer Cartridge Problem Missing or Damaged

    I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

    Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

  • Ink Cartridge Problem:

    Ink Cartridge Message:  One or more cartridges appear to be missing or damaged.  Install or replace the affected cartridges.  All cartridges are new.  I had a paper jam and at first only the black wasn't printing.  Now I'm getting this message an all of the cartridges are lit up.  Help!!!  It won't let me print at all now!!!

    Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
    Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect
    Step 3. Scroll down to "Still need help? Complete the form to select your
    contact options"
    Step 4. Scroll down and click on: HP contact options - click on Get phone
    number
    Case number and phone number appear. I hope this helps. Good Luck!

  • HP Photosmart 6510 Ink Cartridge Problem

    My HP Photosmart 6510 does not recognize the BRAND NEW HP ink cartridges that I put in it. I have tried cleaning the cartridges and still nothing happens. "It just says ink cartridge problem. One or more cartridges appears to be missing or damaged. Install or replace the affected cartridges." and it shows all 4 of them. This is not the first problem I have had with this printer.

    @nolacarvill - I understand that you are getting an ink cartridge error on your device. I would look at this document here that addresses ink cartridge rejection errors for your printer. It will provide you with troubleshooting steps to try in an attempt to remove that error message. I know that you have mentioned that you have already cleaned the contacts on the cartridges  but I would repeat that process and also clean the ones inside the printhead to ensure that all build up has been removed from the device. Buildup on the contacts can cause false error messages.  I hope that this helps. 
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Missing or damaged cartridge message

    On Photosmart C309g, missing or damaged cartridge message continues to show after all cartridges have been replaced and the contacts have been cleaned. (several times)   This has happened before and for whatever reason rectified itself.  Any Thoughts???   Thank You

    Hi @Stringbass 
    The issue could be the cartridge(s) or printhead. I found a document that addresses this particular error. I also located another that is for a different issue, the the steps guide you through a manual printhead cleaning which might help. Please use both links below to perform the necessary troubleshooting;
    'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis...
    'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

Maybe you are looking for