Ink Cartridge compatability 920 & 933

Can my current ink cartridge (920) used for the 6500A printer be used in the 6700 printer (which uses 933 cartridge)?
Thank you.

Hi,
No. You can only use 933 and 933XL for the following printers:
Compatible Printer
For use with:
HP All-in-One Printers
OfficeJet 6600 e-All-in-One - H711a, OfficeJet 6600 e-All-in-One - H711g, OfficeJet 6700 Premium e-All-in-One - H711n
HP Inkjet Printers
OfficeJet 6100 ePrinter - H611a
HP Wide Format Printers
OfficeJet 7110 Wide Format ePrinter - H812a, OfficeJet 7610 Wide Format e-All-in-One
Regards.
BH
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Help! Problem with Ink Cartridge Compatibility Photosmart C4383 in my present location

Need your help! I bought my printer in the Middle East almost 2years already Photosmart C4383 with the Ink Cartridges 140(black) & 141(tricolor). Since, I already resides in my country now, the Philippines and I still use the printer. Just this week, I already run out of Ink Supply and decided to buy one. Since, I bought the printer in another country, I decided to check in the site for compatibility for Ink Cartridges. The results stated that the Photosmart C4383 belongs to Photosmart C4380 series and it also states there that HP74 (black) & HP75 (tricolor) are the compatible cartridges for the printer in my region. Since, I still have the tricolor 141 ink cartridge available, I decided to buy only the HP74 (Black) ink cartridge. But when I place the HP74 (Black) Ink Cartridge to my printer, I was surprised to see in the display screen that the Ink Cartridge I bought is not compatible with the printer. I was so disappointed because if I cannot use the product then I just waste of money and and check again and again in the sites for ink compatibility in my region but still stated the same that HP74 (black) is the compatible ink cartridge and also saw a result that states to "reset the printer to work in my current location". Needs your help to enlighten me and give me the right solutions for these problems and the steps how to do it the right way. I need to use my printer so badly. Thanks.
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View Solution.

You will need to Contact HP and request a regionalization reset. This will require you have access to your computer and the printer while on the phone with the HP agent. If the C4383 is a model only sold in certain regions it may not be possible to have the region reset.
Bob Headrick, HP Expert
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HP Deskjet Ink Advantage 2060 All-in-one K110 series ink cartridge compatibility problem

I have an HP Deskjet Ink Advantage 2060 All-in-one K110 and it came with HP cartridges (yes, I verified them) and at first my printer works perfectly fine, I can print documents, pictures and the like but recently I have been getting this error message telling me my cartidges arent compatible.
I tried cleaning my cartridges as advised here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&tmp_task=solveCategory&cc=us&dlc=en&la...
and I tried restarting and such but it still doesnt work.
the indacator tells my my colored cartridge is low on ink but my black ink still has content. Im just trying to print Word documents and I cant seem to print them. Please help I have a paper due soon.

beyawan wrote:
I have an HP Deskjet Ink Advantage 2060 All-in-one K110 and it came with HP cartridges (yes, I verified them) and at first my printer works perfectly fine, I can print documents, pictures and the like but recently I have been getting this error message telling me my cartidges arent compatible.
I tried cleaning my cartridges as advised here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&tmp_task=solveCategory&cc=us&dlc=en&la...
and I tried restarting and such but it still doesnt work.
the indacator tells my my colored cartridge is low on ink but my black ink still has content. Im just trying to print Word documents and I cant seem to print them. Please help I have a paper due soon.
If you've followed all the troubleshooting then I'd suggest contacting HP Phone Support as you may require a replacement.
FYI, details on finding the warranty ends dates for cartridges are in the link below
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Ink Cartridge Problem:

Ink Cartridge Message: One or more cartridges appear to be missing or damaged. Install or replace the affected cartridges. All cartridges are new. I had a paper jam and at first only the black wasn't printing. Now I'm getting this message an all of the cartridges are lit up. Help!!! It won't let me print at all now!!!

Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

Ink cartridge for photosmart can i used

dont remember my model but is a photosmart with touchsmart can I used ink cartridge 61

Hi @tercio7
Not knowing your printer model makes it a little difficult to answer your question with a cut and dry yes or no, but I can help you figure it out!
HP 61 2-pack Black/Tri-color Original Ink Cartridges compatibility;
HP Deskjet 1000 Printer series - J110
HP Deskjet 1050 All-in-One Printer series - J410
HP Deskjet 2000 Printer series - J210
HP Deskjet 2050 All-in-One Printer series - J510
HP Deskjet 3000 Printer series - J310
HP Deskjet 3050 All-in-One Printer series - J610
HP Deskjet Ink Advantage 2010 Printer K010
HP Deskjet Ink Advantage 2060 All-in-One Printer K110
I guess that was easier than I expected. No, the 61 cartridges do not work with any Photosmart printers.
You can use the following to determine which cartridges are compatible with your printer; Shop for HP ink and toner
How Do I Find My Printer Model or Product Number?
I hope this resolves your inquiry. If there is anything else I can do to help feel free to let me know. Thanks.
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Sunshyn2005 - I work on behalf of HP

Deskjet 6940 series ink cartridges

Why can't I use HP96 and 97 ink cartridges instead of the 344 and 339 that came with the 6940 deskjet?

Hi, the 344 & 339 cartridges are for Europe.
If you need to get your printer's region reset to accept US cartridges, you'll need to contact phone support.
FYI, the link here for Cartridge Compatibility may be of use Determining Ink Cartridge Compatibility.
Hope that's of help!
Ciara_B (Although I am an HP employee, I am speaking for myself and not for HP)
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Office Jet 6600, cost of 933 HP ink cartridges same for regular and xl?

Office Jet 6600 ink cartridges. 933 cyan, magenta and yellow. My new cartridges in cyan XL is the same size as old regular size cartridge. Please explain.

Doricee wrote:
Office Jet 6600 ink cartridges. 933 cyan, magenta and yellow. My new cartridges in cyan XL is the same size as old regular size cartridge. Please explain.
Hi,
The XL cartridges are physically same size with the normal cartridges, only THE volumes of ink inside are not the same. Normally the volume of ink inside a XLcartridge is more than double the volume of ink inside a normal cartridge.
Hope this helps. Note: they must be physcally same size otherwise they won't fit.
BH
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Correct sequence of steps to install/remove HP 920 Ink Cartridges!!!

Correct sequence of steps to install/remove HP 920 Ink Cartridges for the compatible printers:
(you will be re-directed to a you tube link)
http://www.youtube.com/watch?v=Kdjzw6pcYcA
I work for HP but my posts and replies are my own.
Have a good day !!!

Hi overtam
First off, sorry to hear about this. I would suggest contacting HP Phone Support. Please let me know how you get on.
Did you remove the Pulltab first before twisting the orange shipcap? By any chance do you still have the cartridges? - if so, what is the Warranty Ends Date & country of origin? BTW, there is a link HERE which describes how to remove ink stains.
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Can different contacts on the same brand of ink cartridge cause printer to print blank pages?

I have a HP office jet 6500 printer - E709n model. My operating system is Windows 7. The printer requires one black cartridge and three different colored cartridges. My black ran out (steaking, blank spots, etc.); the color cartridges were low, but not out. I replaced the black cartridge with a new one. When I did, the printer would not print at all - just blank sheets came out. After trying a few different things, I decided to put the old one back in. I changed the document I was writing to green and it printed. I thought this was odd so I decided to check the contacts. The contacts or microchip on the old cartridge looked completely different than on the new one. So I decided to call hp tech service to see if they had changed the contact (microchip) design on their 920 ink cartridges and if that would make a difference. An hour later after going through their usual steps - cleaning printouts and checking alignment which failed - they decided to send me another black ink cartridge. Since I was talking to guys in India with heavy accents, it made it quite difficult. They never answered my question about whether different contacts or microchips on the cartridges would make a difference. It was chalked up as a faulty cartridge. I returned it to Staples and purchased a new one. I opened a new black cartridge, but its contacts looked just like the faulty one I threw away. I decided to show it to a tech person there. Two techs there had not seen anything like it. They opened another black one which had the same style contacts so we concluded that hp had changed their contacts on their cartridges and maybe getting them all to match would work. I picked up three color cartridges as well, but only checked one. It had the new design. When I arrived home, I quickly opened all cartridges and inserted them into the printer. It still didn't print. So I checked all cartridges. All had the same style connection or microchip except the yellow ink cartridge. I couldn't believe it. So do I take the yellow one back and try to open a package to find a matching connection or do the connection even matter. The display is registering all cartridges as full, but I am still unable to print anything but blank paper. I printed an alignment page and only color gets printed, no blank. So please let me know if the difference in connectors makes any difference in whether things print.

There have been some changes in the contacts on the supplies, but this should not cause any issues in printing.
I would suggest you try the troubleshooting steps in this document. If that does not resolve the issue then the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Problem with ink cartridges

We have a fairly new (6 mo.) HP 6100 printer that quit working, indicating a problem with the cartridges. I purchased all new ink cartridges, matching the number posted inside the printer door (933 for CMY and 932 for K). The printer still doesn't work, giving the message "The printhead appears to be missing, not detected, incorrectly installed or incompatible." I have removed, cleaned, re-installed. Still nothing.

Hi Bigs4Kids,
I understand you have an Officejet 6100 that is telling you the printhead appears to be missing or damaged. I'm sorry to hear this, but I will do my best to assist you.
As this printer does not have a removable printhead, I'm not entirely sure what you removed and cleaned, but I would suggest that you call HP Tech Support and inquire about getting the printer serviced, as stated in this A 'Missing or Failed Printhead' Error Message Displays on the Printer or on the Computer document.
Hope this helps, have a great weekend!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Replacing ink cartridges

I have a 7520 All in one printer and it has 4 small cartridges and 1 large black. The small black is for photo and my question is, do I have to replace the small black cartridge since I have the large one. Doesn't the printer use from the large 564 XL for all printing. My old printer just had 4 cartridges and when I bought my color replacement ink I didn't get the small black one. Do I really need it?

So you're finding it hard to purchase the Photo Black? Any luck with SureSupply?
https://h22203.www2.hp.com/SureSupply/
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead/Cartridge-Compatibility-how-to-find-out-w...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Incompatible Ink Cartridge????

I have a Officejet 6500 wireless printer, which has always performed admirably. However, it is now telling me that i have an incompatible ink cartridge. Its the magenta, which has been in there for at least 2 weeks already, printing along just fine. The HP service center tells me that the magenta is really an ink cartridge for the Photosmart printer, which is ludicrous! We have a Photosmart, and its ink cartridge wouldnt fit in the Officejet if i tried! I have tried installing new printer drivers, closing the printer and restarting, replacing the ink cartridges, all to no avail. Please help!

Hi - first of all, let me apologize for how long it has taken for you to get a response. I don't know how this got overlooked.
Your Officejet 6500 uses HP 920 ink cartridges. This must be what you have installed, since you say that the cartridge worked for two weeks before you saw the Incompatible Cartridge message. When you replaced this cartridge, you replaced it with a 920 Magenta, right? And you saw exactly the same, Incompatible Cartridge, message?
I'm not sure what the service center was getting at, but there are Photosmart cartridges that look similar to the 920, but which would not work in your Officejet 6500. These cartridges would be number 564, if you are in North America. HP 564 cartridges are not compatible with the Officejet 6500.
Please let me know if you are still having problems (I sure hope you've managed to figure this out though, as it's been so long).
I work on HP's behalf.

Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
This question was solved.
View Solution.

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Deskjet 1510 Tri-color Ink Cartridge Error

I just bought a HP Deskjet 1510 back in August and I loaded the HP original ink cartridges that come with the purchase. For the first 5 print jobs it was working well, but somehow after a while my laptop and the printer itself just kept warning that there's low ink level in the cartridges (especially the tri-color one). I haven't even got to use the tri-color cartridge much as I've been printing in grayscale ever since I've used this printer.
I've tried taking the cartridge out and putting it back in again; sometimes it works, sometimes it doesn't. I thought it might be a contact issue so I cleaned those parts too but it didn't change anything.
It's getting extremely frustrating as I'll have to do this for god knows how many times for every single page I print or copy. This happens to the black cartridge too but 90% of the time it's the tri-color cartridge.
Please help.
Thanks.

Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend running through the steps listed in the document below:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart C6180 printer. Says the magenta ink cartridge is empty when it is new.

I own a HP Photosmart C6180 printer. It sat for several months so I replaced all of the ink cartridges. It will not print because it says the magenta ink cartridge is empty. It is brand new and i can see the ink inside of it. I am not sure what to do. I don't want to take it to get serviced as I live several hours from any computer or printer repair shop. Please help!

Hi pbeck39
What are the ink levels like on a self test page - are they good? Are you using Win XP x64 by any chance?
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Ink Cartridge compatability 920 & 933

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