Ink Cartridge Leaked

I bought a new ink cartridge for my Photosmart c6380 printer and the black ink leaked out into the printer. I cannot print anything without dark black lines down the page. I tried wiping it off but it didn't help as the ink is down inside the rollers where I cannot get to it. How can I fix this or is my printer ruined? If it is ruined what can I do since I bought a genuine HP cartridge and used it exactly according to specifications and it was a defective HP product that ruined my HP printer.

I suggest you Contact HP Support.
Bob Headrick, HP Expert
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Ink cartridge leaked all over printer

Black ink Cartridge leaked. Now gobs of black sticky tar-like ink inside printer. Any idea best way to clean it up?
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What printer model is this?
Where is the ink being seen?
Did you just recently replace the cartridges?
A damp cloth is the best way (Make sure to unplug the printer from the wall outlet)
I was an HP employee.
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HP Officejet Pro L7780 ink cartridges leaking

The printer says I need to replace cartridges even though I already did. I discovered the ink is running throughout the printer, over the mother board and out the power supply connection. Has any one else had this problem?

Hi WelcomeCenter,
Thank you for visiting the HP Support Forums. Since this is a duplicate post I'm going to lock this one, please check your other post here for replies:
HP Officejet Pro L7780
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Wendy M - HP Support Forums Moderator
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My 920XL ink cartridge leaked all over the right inside of the printer ... can it be cleaned?

My Officejet 6500 wireless all-in-one won't print. the right inside of the printer is covered in black ink ... can I clean it

Yes you can clean it.
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Leaking Ink cartridges

My 6310xi printer black cartridge is leaking ink. There is a one inch diameter blob of ink, about a quarter of an inch thick below the cartridge in its carriage rack. This is running into money, as well as other parts of the printer. I use only HP 98 ink cartridges. What can I do to prevent loosing more ink?

This is normal, the area you are seeing is the "service station" where the nozzles are spit to keep them clear. To minimize the amount of ink used in servicing follow these guidelines:
Keep the printer plugged into a live outlet - do not use an external switch to turn off power to the printer.
Do not run unnecessary cleaning cycles. A typical cartridge will not need any user initiated cleaning cycles in the life of the cartridge.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP OfficeJet Pro L7680 - New ink cartridges saying "Empty"

I have a HP OfficeJet Pro L7680 that has two ink cartridges that suggest they are empty, although they are brand new from HP. These are replacement carts, not the original.
I am not sure how to diagnose the problem since the cartridges are leaking color when removed. Only two the four are reporting problems. The black and cyan ones are the culprits and the black one reports appropriately most of the time. The cyan one is consistantly reporting empty.
Any suggestions on ways to clean/fix the issue? Also, are there any diagnositic pages in the menu where I can see the error code that the error is reporting?

I did some searching through the service menus. There are two event codes and two error codes. Both error codes were all zeros. The event codes were 69556 and 69548. I sadly don't have a way to look those up so I think that's a dead end.
The summary of the problem is that the cyan cartridge keeps complaining to be out of ink even though it is brand new from the store.
I will attempt another cartridge soon (ouch these are expensive).
Any other thoughts?

Lack of ink in ink cartridges

After having so many problems trying to print 4x6 photos, I found I ran out of ink what seemed to be too soon. After this happened twice to me, I purchased a brand new cartridge and opened it before using it. I was at a loss to explain to myself as to why the 'WHITE' foam in each of the color sections was still almost TOTALLY white. This brand new cartridge had almost no ink in it to start with. When I resealed the unit and again tried to print, it also soon ran dry like the previous ones.
My question: WHY does HP ship literally dry cartridges?
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Hi,
You can find "foam" in ink cartridges everywhere, from ALL vendors. That material is used to keep ink won't leak out. Depending on printer, each cartridge may contain only around 5ml of ink (more ink in XL cartridges).
Regards.
BH
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How do you stop ink from leaking in HP Officejet Pro 8500 wireless

I have run through many cartridges of ink and have found that the blue ink is leaking. How do I stop this from happening? It is leaking in the tray where the ink cartridges are held. I don't see a kink in the lines and the printheads look fine.
Also the printer states it is out of blue ink even though I've put in two new cartridges.
Thank you.

@BrosseauFuels, If you have cleaned the print heads and cleaned and still have that issue, it may be a print head problem, or something in the printer is broken, and not noticed. You can contact HP Support (1800-474-6836).
@Nursenat, you can also contact HP Support, you may just have a bad print head.
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Black ink cartridge in my Photosmart c309g-m won't print

I have an HP Photosmart Premium C309g-m printer. The black ink was low so I replaced the cartridge with a brand new HP564 black ink cartridge (not the photo black ink cartridge). The printer will not print the black ink cartridge since I replaced it. I have replaced it with a new black ink cartridge twice thinking that perhaps the first one was bad. I have shut down the printer as instructed and waited. I unplugged the power source and unplugged it from my computer. After waiting the instructed time period, I plugged everything back in, turned the printer back on and attempted to print again. The black ink cartridge still will not print.The color cartridges and the photo black ink cartridge are printing. I have done several clean printhead routines. I even attempted an alignment (this has failed). Now since the alignment procedure has failed, the printer attempts the alignment every time I turn it back on. This procedure continues to fail since the black ink cartridge still won't print! I am wasting all my color and photo black ink! What can I do to correct this problem?The error messages that I received were Oxc19a0007 and Oxc19a00013. I could not find any other solutions for this problem.

I have the same problem as redtailhawk, however no error messages. I have an HP Photosmart Premium C309g-m printer/copier/scanner. The cyan, magenta, and photo black cartridges were all low, so I replaced them with remanufactured HP564XL cartridges from 4inkjets.com, which apparently are from LD Products, which is on the labels on each cartridge. These are what I already had installed, and have been using sucessfully for the past two years or so. The printer will not print using the black ink cartridge since I replaced the other three cartridges. I believe, actually, that I tried to put a document and only the color text printed before I replaced the three cartridges. I tried another remanufactured black ink cartridge, thinking that the one I had installed might have become bad somehow. What I have tried:1. I cleaned the printheads from the printer network page, then did a 2nd deeper cleaning.2. I performed a hard reset by unplugging the printer while it was on, after it got finished performing all tasks, then plugged it back in 30-60 seconds later.3. I verified that all cartridges were properly vented.4. I soaked the printheads in hot water and noticed that quite a bit of ink flushed out of them. However, when I reinstalled the printheads and cartridges, all my ink level went down at least 50%. Before I removed the printhead, I also noticed that there was some black ink on the printhead that looks like it had leaked from the cartridge prossibly. When I run a print quality report or printer status report, I see that the black does not print at all; the other four cartridges all displays their levels. Also, every time I try to align the cartridges, the alignment fails. I do not get any error messages, though. I am running Windows 7 (x64) and printing via USB. I also tried printing via bluetooth as well as using the web services printer, neither of which worked. I also booted into Windows 8.1 (x64) RTM and attempted to print, but I'm having the same problem. Please advise me on what I can do to fix this problem, or if I have to buy another printhead. Thank you greatly in advance. Not sure if these would be useful, but I've include my printer's device information pages and well as the usage report.
Below is my printer's device information page: Below is my printer's usage report:

Black ink has leaked all over my printer.

The black ink cartridge has leaked all over my printer. There is GOBS of ink everywhere all over the sponge. A complete mess. I took it in to be serviced but was told it was impossible.I have only used HP ink catridges and never expected this to happen. I changed the cartridge two weeks ago. I read the thread but too much ink to clean. I am so upset since I need this to work. Now I have to buy a new one.Very disappointed in the product!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello there @niraknikos ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions
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R a i n b o w 7000I work on behalf of HP
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Ink Cartridge Problem:

Ink Cartridge Message: One or more cartridges appear to be missing or damaged. Install or replace the affected cartridges. All cartridges are new. I had a paper jam and at first only the black wasn't printing. Now I'm getting this message an all of the cartridges are lit up. Help!!! It won't let me print at all now!!!

Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

X64 ink cartridge install

unboxing and setting up new officejet pro 8620 printer. put in ink cartridges as it shows on screen. screen displays message saying "problem with ink system. lift the latch on the print carriage, reset the printhead. (don't know what any of that is) and then remove cartridges and inspect for leaks. do not use leaky cartridges. if the cartridges are ok, reinstall them. after reinstalling, turn off the printer, and then turn it on again." tried turning off. displays message "printer initialization and calibration in progress. do not turn printer off during this process." thanks for any help anyone has. the os probably isn't relevant because i haven't gotten to any point where that would come into play yet.

Hi , Welcome to the HP Forums! I see that you are getting the message saying "problem with ink system. lift the latch on the print carriage, reset the printhead." With your HP Officejet pro 8620. I am happy to help! Please, try the steps within this guide, 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays. If this does not resolve your issue, the printer will need to be serviced / or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Ink cartridge dripping ink every where

My ink cartridge is dripping everywhere.
I have a Photosmart C4180 all in one printer. No ink, so I was going to replace the cartridge. I open the front and found ink splatter on the front cover, behind and of course, on the bottom of the printer.
Question is, 1. does 90 deg temperature makes it drip? 2. I don't use my printer very often, 3. this is the original cartridge, printer is about 3 years old. I thought if anything, it would dry up before it drips.
Does anyone have any answer to this?
Also, it seems like there is no way to clean this mess up without dismantling it.

Just jumping on to this thread. My Deskject 832c leaked black ink out of the housing onto my nice oak desk. There is a pool of ink inside the printer. I'm using HP cartridges I bought at Staples. Staples will replace the cartridge, but not the printer. Please advise.

Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
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What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Deskjet 1510 Tri-color Ink Cartridge Error

I just bought a HP Deskjet 1510 back in August and I loaded the HP original ink cartridges that come with the purchase. For the first 5 print jobs it was working well, but somehow after a while my laptop and the printer itself just kept warning that there's low ink level in the cartridges (especially the tri-color one). I haven't even got to use the tri-color cartridge much as I've been printing in grayscale ever since I've used this printer.
I've tried taking the cartridge out and putting it back in again; sometimes it works, sometimes it doesn't. I thought it might be a contact issue so I cleaned those parts too but it didn't change anything.
It's getting extremely frustrating as I'll have to do this for god knows how many times for every single page I print or copy. This happens to the black cartridge too but 90% of the time it's the tri-color cartridge.
Please help.
Thanks.

Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend running through the steps listed in the document below:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
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Ink Cartridge Leaked

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