Ink cartridge missing or damaged?

I have an HP PhotoSmart c309n-s with a screen that's showing "Ink Cartridge Problem" and goes on to say that my yellow ink cartridge is missing or damaged. I tried reinstalling the yellow cartridge, removing and reinstalling all the cartridges, and replacing the yellow cartridge outright. At various points I also got complaints that the blue cartridge was bad too, and for a time I got a message that all five cartridges were "missing or damaged." I've tried unplugging the printer as well. If it helps, we had a power failure yesterday for about 15 hours ... but I'm unsure whether that matters.
For now, it's still complaining that the yellow cartridge is missing or damaged. The print head moves every 15 seconds or so, but nothing prints. Help!

Hi,
Yeah I found this:
http://www.out-of-warranty.com/how-to-reset-hewlett-packard-hp-all-in-one-printers/
Resets for all HP all-in-one printers with keypads:
1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold “# and 6″ keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.
For Box-type models (No Keypads):
1. Unplug the power cord from the printer.
2. Wait for 30 seconds.
3. Plug the power cable back in the printer and turn it on.
Reset HP Photosmart C4200 series, C4300 series and C4400 series Procedure: HP Photosmart C4200 Series:
HP Photosmart C4205
HP Photosmart C4210
HP Photosmart C4240
HP Photosmart C4250
HP Photosmart C4270
HP Photosmart C4272
HP Photosmart C4273
HP Photosmart C4275
HP Photosmart C4280
HP Photosmart C4283
HP Photosmart C4285
HP Photosmart C4380 Series Includes:
HP Photosmart C4380
HP Photosmart C4383
HP Photosmart C4385
HP Photosmart C4400 Series Includes:
HP Photosmart C4435
HP Photosmart C4440
HP Photosmart C4450
HP Photosmart C4472
HP Photosmart C4473
HP Photosmart C4480
HP Photosmart C4483
HP Photosmart C4485
Steps:
1. Press Cancel and Power, at the same time.
2. Then, the Unit will ask for a Key Combo, press blue, green, gray buttons (in order) for this.
3. “Support Menu” should appear.
4. Go to Resets menu and use the semi-full reset.
Support Menu
(Blue for Up, Gray for Down and Green for OK)
* Firmware Revision (hint: push gray button to move to the next menu item)
* Scan Diagnostics Menu
* Reports Menu
* Print Tests Menu
* System Configuration Menu
* Resets Menu
* Information Menu
Alternate reset procedure (for older products):
1. Unplug the power cord from printer.
2. Hold both o.k and Cancel simultaneously.
3. Plug the power cable while holding the buttons.
Reset for the Photosmart C5100 Series:
* HP Photosmart C5140 All-in-One Printer
* HP Photosmart C5150 All-in-One Printer
* HP Photosmart C5175 All-in-One Printer
* HP Photosmart C5180 All-in-One Printer
* HP Photosmart C5183 All-in-One Printer
* HP Photosmart C5188 All-in-One Printer
* HP Photosmart C5190 All-in-One Printer
Steps:
1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
3. Just turn on the printer and configure your printer new
Reset the HP Officejet Pro 8500A e-All-in-One Printers
Resetting the Officejet Pro 8500A e-all-in-one printers requires you to press a sequence of combo keys. Note that this printer does not have keypads like most OJ pro series printer. Follow the link for instructions.

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Ink cartridge missing or damaged message

I've been having the black ink not printing problem and after trying the clean print heads command thru the printer and the computer controls with no success, I finally resorted to removing the cradle and flushing the screens with alcohol and warm water until it ran clear. I cleaned all the terminals and reinstalled the cartridges. Now I get an error message that "one or more cartridges are missing or damaged". I've tried removing and reinstalling. I saw a warning about not leaving them out more than 30 minutes. Could've been that long while I was cleaning print heads. What now?

Hello @Posmmom,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6510, you are unable to print in black ink.
I see you have completed the troubleshooting steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
As for the printhead, you do not want to dry it out, that's why they recommend not to leave the cartridges out for long periods of time. Please note: There are three printhead cleaning stages.
I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

L7600: Ink Cartridge missing or damaged,

I am having a repeat problem with this message. I just purchased the ink cartridges and installed them last week. Yellow went out and when I started to replace it then Magenta went out. They are full and they are fine.
Does anyone know how to make this thing work?

I am having a repeat problem with this message. I just purchased the ink cartridges and installed them last week. Yellow went out and when I started to replace it then Magenta went out. They are full and they are fine.
Does anyone know how to make this thing work?

Officejet pro 8600 plus. Error message: cartridge missing or damaged

Just installed a new printer head to the tune of $120.00. It came with set-up cartridges that you are required to use. Installed new printer head and cartridges. Now I get the error message of cartridges missing or damaged. I have taken out the cartridges and printer head about 5 times and still get the message. Do I dare try using my old cartridges (which were actually brand new - more $ wasted)?? how can I run a business without a printer, scanner, and fax?!?

I'm having the same issue. We also had this issue with the original 8600 we purchased (that one only used the demo cartridges before giving the lovely "cartridge missing" error). The first one was still under warranty, so we had to send it back to HP and get a replacement. In the meantime, the office was without a printer. Now, the second 8600 has managed to last through about 8 cartridges (approximately six months) before the same issue arose. It's even with the same cartridge: magenta.
I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation. I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.
Alas, it is still showing the error.
I wish I could say I'm a novice when it comes to troubleshooting, but I regularly work on printers and other components. It is truly frustrating to have a product which does not perform well and which does not easily allow the user to rectify the situation without resorting to a sledgehammer or wine.

HP 8600 Ink Cartridge Missing Message?

HP8600 ink cartridges replaced after printer stopped working - "msg. ink cartridge missing", same msg., then unplugged and replugged, still shows same msg. 8 hrs. later and still no resolve. Third HP printer w/sensor problems. Is HP going down hill? It seems the HP webpage has been hacked. I was rerouted 3 times to an offshore third party tech. support co. in India who want to charge me $$$ to resolve my printer problems after claiming they were HP then MS. Wow!!! 6mo. old 8600 and can't reach anyone directly at HP. Does anyone have any ideas or do you know what I'm talking about...please help? I've shut off, turned on, unplugged, removed and reinstalled software on laptop and nothing works.

Dear hotpep,
Here you have a document where explain it:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m...
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m...
You can do the solution from Youtube video at your own risk.
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
I am not an employee of HP, my work is voluntary. If this answer has been helpful and clarifies or solves your problem, please click the button
and click on the icon if you want acknowledge the assistance.

Cartridge missing or damaged - Officjet 6500 Wireless

I have had my 6500 Wireless for only a few months, but have had the same problem more than once. After replacing an ink cartridge with a new one, following the instructions to the letter, I get a scrolling message that says: The following Ink Cartridges appear to be missing or damaged: black [K] (or other colors). At times I have gotten it to work by taking them out and putting them in many times. Last time, with the black cartridge, I was in the middle of a call with HP support whe I leaned over the printer to read the serial number off the back, and somehow when I put my weight on the printer, it suddenly worked. This time, no matter what I do, I cannot get the printer to recognize the brand-new black cartridge, or a second new one that I tried. Of course I have gone meticulously through the HP troubleshooting procedure. Nothing.
Has anyone else dealt with this? Is it possible that the printer is bad?
This question was solved.
View Solution.

I have had this printer for about 6 months.
Both times I have replaced with Genuine HP ink cartridges this has happend.
Both times the fix has been this: on the top of the cartridge, where you pull off the plastic, is an air channel that runs across the top of the cartridge. The first time the plastic did not pull off cleanly and there were bits plugging the channel.
The second time, the plastic pulled off the straight channel, but where it runs into a bunch of S-shaped curves it looked blocked.
I poked a tiny hole with a pin in the first S-curve through the plastic and the cartridge worked.
The channel must be open or the ink cannot drain into the printer- it creates a vacuum.
This is a manufacturing defect and HP should look into fixing it.
For others finding this forum, get a small, sharp pin and open that channel and try it again.. just be careful not to collapse the plastic in the air channel and plug it up worse..

Cartrideg missing or damaged

My Printer (HP Deskjet 3070A) says 'ink cartridge missing or damaged' after new cyan cartridge installed - this has happend in past but with some turning on / off and cleaning has resolved itself - not this time - I've tried a couple of cartridges so it's not the cartridge, plus turning on/off - is there anyway I can reset the printer (it won't let me press the back, X or tool button)?- to get printed what I need I've tried printing in black only but won't even let me do that - Help please !

Hi Jane,
Which of the four colours is havng the problem? When you place the cartridge into the printer does it 'snap' in securely?
Do you know if your printer is still in warranty, you can use the tool here to find out. If it is I would suggest contacting support in your Country, http://www8.hp.com/us/en/contact-hp/ww-contact-us.html.
If your printer is out of warranty there are a few things that you can check.
The gold contact pads on the cartridge, are they in good condition, dirty etc....
The contacts in the printer, do they look damaged or misaligned when compared to the contacts for the other three cartridges? Are they dirty? This can cause communication errors.
Please let me know if any of this helps. If not I will try to help you resolve your issue another way.
Thanks,
Francheska
Although I am an HP employee, I am speaking for myself and not for HP.

Error message 'One or more cartridges appear to be missing or damaged'.

Hi, can someone help suggest what i do next? I'm getting the above error message on the main black ink cartridge. I've tried 3 different cartridges so I'm pretty sure it's not the actual catridge that's a problem as they can't all be faulty. There's no problem with the other 4 cartridges.

Hello MTBB,
Welcome to the HP Support Forums!
I would like to see if there is anything more to suggest regarding the cartridge error on the printer. What is the model of the printer you are having the issue with?
Since you have done - in my opinion - the best troubleshooting step by replacing the cartridges already, it may be a printhead issue. Take a look through this HP document: 'Incompatible Print Cartridge', 'Print Cartridge Problem', or 'Cartridge Missing or Damaged' Message..., it may have a step or two more worth trying.
Thanks, for posting.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Message: Print Cartridge missing or not Detected

The subject is the warning message I get. are cartridges out of ink or maybe dried ink on cartridge or contacts

Hi @DK240 , and welcome to the HP Forums!
I can see you're having cartridge issues. I'd like to help!
To start, remove the ink cartridges from the printer, and perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
Second, I'd recommend running through the steps in the following document:
A 'Cartridge Problem', 'Incompatible Cartridge', or 'Cartridge Missing or Damaged' Message Displays ...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Deskjet 1510 Tri-color Ink Cartridge Error

I just bought a HP Deskjet 1510 back in August and I loaded the HP original ink cartridges that come with the purchase. For the first 5 print jobs it was working well, but somehow after a while my laptop and the printer itself just kept warning that there's low ink level in the cartridges (especially the tri-color one). I haven't even got to use the tri-color cartridge much as I've been printing in grayscale ever since I've used this printer.
I've tried taking the cartridge out and putting it back in again; sometimes it works, sometimes it doesn't. I thought it might be a contact issue so I cleaned those parts too but it didn't change anything.
It's getting extremely frustrating as I'll have to do this for god knows how many times for every single page I print or copy. This happens to the black cartridge too but 90% of the time it's the tri-color cartridge.
Please help.
Thanks.

Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend running through the steps listed in the document below:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp2540 ink cartridge problem

Hi,
The light came on for the colour cartridge indicating it needed replacing and it wouldn't print, so I have replaced the cartridge but the light is still on, it keeps spewing out test sheets, both the old and the new cartridge produce pages with colour print on but nothing that I actually want to print. I'm thinking now there was nothing wrong with the old cartridge as I hardly ever print anything in colour. Please help, I need to print !!

Hello @helendollyplumb , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having cartridge errors. I would like to assist.
I'd start by removing the cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

I have a yellow ink cartridge that is still 75% full but now my printer is giving me the error message, "Ink cartridges appear to be missing or damaged". I have tried all of the troubleshooting tips recomended by HP and all have failed other than replacing the cartridge, and that worked. I am trying claim a warranty on this cartridge as it is still well within the warranty date. HOWEVER, everytime I input the information, the page switches to the sales page!!! I am ready to throw this $350 POS HP 8500a out the door and burn it then post the video on youtube of how crappy the service and product is! PLEASE GIVE THE DIRECT LINK TO OBTAIN THE WARRANTY ON THIS INK CARTIDGE!!!! Or is this your plan to make people so frustrated that they give up and you don't have to reemburse the customer? Way to go customer service!!!
Regards, Joanns

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Ink cartridge appears to be missing or damaged

I have a Photosmart Premuim C309a printer. I have just installed a magenta cartridge and this message comes up. 'The following ink cartirdge(s) appeat to be missing or damanged. (pink square symbol) refer to printer documentation.' I have looked in the manual and can't find any soluations. It's very frustrating, because I can't use the printer!!

Hi Castletonway, Welcome to the HP Support Forums! I see you have recently replaced your Magenta cartridge on your HP Photosmart C309a printer and are now getting the error 'The following ink cartridges(s) appear to be missing or damaged. (pink square symbol) refer to printer documentation', I understand your frustration and would like you to start here: 'Ink Cartridge Problem: The Following Print Cartridges Appear to be Missing or Damaged' Error Message Displays on the Computer Please complete all steps in order and let me know the outcome, I will watch for your reply. Thanks,

L7590 Error message won't go away "ink cartridges appear to be missing or damaged" HELP!

I opened the door to get my cartridge numbers. The numbers are not visible so I closed the door. Now I am getting a meaasge that my cyan and black cartridges are missing or damaged. Both were almost brand new. I have now removed and reinstalled them and removed power to the printer overnight. It won't clear up. I need help, please! Thanks!

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Error Message on my L7590 related to missing or bad ink cartridges

I opened the ink cartridge door to get the numbers off the back of the cartridges (need a new yellow). You can't see the numbers so I didn't touch any thing and closed the door. Now I am getting a message that my cyan and black cartridges "appear to be missing or damaged." The both had near new ink levels and weren't touched. I can't clear the message. I did pull those two and put them back in...same message. I've also turned it off and back on4 times. Help!
Thanks

Try this:
1. Remove all ink cartridges and printheads.
2. Close all access doors then turn off the printer.
3. Unplug the power cord from the back of the printer and from the wall outlet.
4. Using a cutip, clean the printheads electrical contacts (avoid the cleaning the nozzles). Do the same thing with the contacts on the cartridges.
5. Reconnect the power cord from both ends and turn on the printer.
6. Re-insert the printheads and then the ink cartridges.
Let me know if that works.
Please click on KUDOS if you find my solution helpful.

Ink cartridge missing or damaged?

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