Ink cartridges do not snap into place

I am trying to change out the cartridges in my deskjet F4235 and neither cartridge snaps all the way back into place. Does anyone have any experience with this problem?

Hi Sailor86,
Please refer to the following link This should help with inserting the cartridges. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01367400&tmp_task=prodinfoCategory&lc=en&dlc=es...
Also make sure you have the correct supplies following this link
https://h30042.www3.hp.com/SureSupply/
Hope this helps. if so please give Kudos!
Although I am an HP employee, I am speaking for myself and not for HP

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    Based on the information you provided, the following contact options are available for your product.
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    Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
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