Ink issues

Printer said I needed to replace ink even though it showed ink levels good. Replaced blank in with brand new HP cartridge. Color inks showed ok. Will print print quality diagnotsic report with black box empty. If I scan or print from computer nothing shows. i try and change printer to print in red and nothing comes out. I have tested the ink cartridges by removing and putting Q-tip on circle where ink comes out. It saturates the Q-tip in seconds. I have cleaned the printheads by the self clean 2 dozen times. Still prints diagnotic with blank black ink box.

Hi @TAK69,
Welcome to the HP Forums!
I'd recommend you try the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an... document. If the problem persists, please contact our technical support team and request a replacement printer. AT THIS TIME, regardless of the warranty, they should be able to set that up for you.
Let me know how things go for you
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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HP C4440 ALL -IN- ONE PRINTING AND INK ISSUES

I have an HP C4440 ALL-IN-ONE that seems to be having some printing and ink issues.
Ink keeps saying it is in backup mode
and its also saying it is not detected or intalled
this is not a new cartridge and has been used before without any problems.
i tried using all of the solutions hp gives you with no help.
all ink levels are detected and i am also using color ink cartridge.
thanks for any help.

Hi! I have same problem too. After printer (HP B110b) turn on and then off, all my Wi-Fi devices lose network. I should reboot my router every time after use printer =(((This problem only with Wi-Fi. All ethernet-connected devices woks OK.
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HP 5550 Excess Black Ink Issue

Hi,
I have an imac G5 running OSX 10.4 and an HP deskjet 5550 printer connected via USB that has started to basically put too much black ink on the page after changing cartridges so prints now smudge really badly. I thought the new cartridge was faulty so I changed it for another one but the same thing still happens. I think it might be a printer set up or driver issue as I have played with all the settings and it just about works if I choose draft print quality. The colours print fine as does printing when using a photo colour cartridge in place of the black ink one. I did a print recently on best quality so I was wondering if it was related to that? Also what driver or settings should I be using? Thanks for any ideas or advice as I'm fairly new to macs.

The brackets on the ink levels page are actually printed with a combination of color inks, they will print in what looks black even if black is not working. I would suggest the troubleshooting steps in this document. Be sure to check the vents. If this does not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP6100 printer ink issue

I have had this printer over a year, so it is not under warranty. I have installed NUMEROUS replacement ink cartridges in this printer. The other day I was printing shipping labels, and once again, I get a message on my monitor that my magenta cartridge is emply. Because I do alot of printing, I always keep 1-2 spares here. I removed the 'empty' cartridge, opened a new box and inserted a new cartridge. All the light on the printer started flashing, and I get a message that I have either installed the cartridge incorrectly, the cartridge is missing, or it is not compatible with this printer!
Since this happened, I have tried everything to try to get it to work.
I've unplugged the printer and replugged it in
I've tried another new cartridge
I've restarted my computer
I've removed the cartridge numerous times and reinserted it,
and I have contacted HP for help.
Every time I send them a message, I get a different person replying, all with the same automated reply, we only service printers that are in warranty, and service ink cartridges only if they were purchased from the on-line store. I purchase all my cartridges from their store. I finally made a call to the Customer service dept and after going thru many receipts, I gave her order numbers that proved I purchased them from them. She sent me 2 new cartridges! BUT..these don't work either!!!! the printer was working perfect till this blasted ink went dry.
Has anyone else had this problem and can you please tell me how to fix it? I have several new cartridges here and spent a ton of money on them. at this point, I have had it with HP and will NEVER buy an HP printer again!!!!!
Thank God I still have an old printer from years ago and I have never had a problem with it. I just needed a spare..just in case, like now.
PLEASE HELP ME!!!!!

Hi @Serenity1930
Thank you for visiting the HP Support Forums! I have gone ahead and sent you a Private message on the Forums. Please go to your Userpage to the right of your Username you will see your inbox.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Envy 4500 Installation/Ink issues

I just purchased an HP Envy 4500 for my son (ordered it and had it sent to him, so I'm not there to see what's going on). He was excited to get it set up and get started, then to get Instant Ink. However, after getting as far as he could, then installing the ink cartridges, he got the error message that the ink needed to be replaced (both cartridges). They are the brand new cartridges that came with the printer. We checked troubleshooting issues and one suggestion was the obvious-to remove the cartridges and reinstall them. He did so and saw that there was ink, so they have ink in them. He tried cleaning the contacts--same thing. I was reading him the suggestions and he was trying everything--unplugging the printer; uninstalling and reinstalling it...you name it. So is this just another piece of junk HP printer or is there an actual solution that won't take eons of time and thousands of dollars?Help!

Hey , Welcome to the HP Support Forum. I see that you're having some out of box issues with the HP ENVY 4500 e-All-in-One Printer and its Instant Ink setup. I would like to help. With respect to the error that you're reporting I recommend you call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Let me know how it goes. Thanks for posting in the HP Support Forum and have a great day.

Printhead / ink issues with 5-month-old Photosmart 7525 printer

It seems that my HP printer "bad luck" has not changed -- at all! After having lots of issues (and not being able to resolve them with a Photosmart 6515 this summer), I bought a Photosmart 7525 in July.
I do not print photos or color ink a lot, but when I do, I need for the color and quality to be very good. But it seems that I cannot rely on my HP printer to do that for me. I end up spending hours of time just TRYING to get something to print. I end up wasting a lot of ink and paper, but usually still have a less-than-satisfactory result -- if I'm able to get anything to print at all!
Two weeks ago, my daughter needed pictures printed for a school project. The pictures started to, print, but then it looked like some of the ink colors were running out. However, the ink status said the ink cartridges were fine! I replaced several of the ink cartridges anyway, but still the photos WOULD NOT print out correctly. I ended up having to save the photos to a thumb drive and take them to a drug store to get them printed for her project. After that, the printer would not even print BLACK ink!
However, the next day, the printer started printing color again - mysteriously.
Yesterday, I had some more photos to print. I had the same issue. The first photo printed fine, but after that, only the first third of the photos would print -- the rest were missing part of the other colors. My printer did not show any low ink -- at all. I had all "genuine" ink cartridges, too! I've never used anything except HP ink.
I am beyond discouraged! I actually talked to an HP rep at Best Buy yesterday, who recommended an HP Envy printer, but it is a tri-color cartridge. He said the problems with 7520 series were because of the way the printhead is designed (really)!
So I'm ready to just buy a B/W laser printer and give up on ink jets. I wish I could get by without even having a printer at home, but now the schools expect us to print out everything at home these days that they send us via e-mail. Since I end up having to go elsewhere to print photos anyway, maybe I just need to forget about printing photos at home entirely.
So I will be returning my printer. If anyone has a suggestion on what to get in its place, please let me know. The 7525 was almost $150, so it was not a cheap printer.

Thanks for your help RnrMusicMan, but I've already returned the printer to Costco, and they did refund my money.
The printer was only five months old. This is the third Photo"smart" printer I've had major issues with in less than four years. I guess I'm not very smart to keep trying -- or hoping for a different result.
Unfortunately, I still have a bunch of 564 ink cartridges that I can't use -- some I opened trying to get this printer to work, and some unopened.
I bought an HP Envy printer on Sunday from Costco that takes the 61 XL cartridges, but I took it back yesterday without even opening the box. My spouse told me I was crazy for even thinking about trying again. And with a tri-color cartridge, it will just be a problem with one color running out.
So for now, I'll just use our old Kodak printer or plan a little further ahead and have the photos printed outside. Every time I have a project to print, my HP printer does not print for me. I spend hours of time, waste lots of ink, paper and money, and still end up having to go elsewhere to get them printed. So, I just need to do that and forget about printing them from home!
The HP rep that was at Best Buy suggested for me to return the unopened ink to Wal-Mart for in-store credit. I tried to return two yesterday, but that didn't work. They only exchange ink cartridges, not return them. So, now I'm probably on some list with them, too!
So thanks for offering to help, but I'm done with trying to make an HP printer work for me at home.

Black ink issues

I can print in black ink from my Kindle Fire, but neither a Dell laptop nor Dell tower will print in black. They'll both print in color, but no black. Test pages/cleaning pages have no black on them whatsoever. Ideas??

Hi @bubba_gump,
Welcome to the HP Forums!
I'd recommend that you follow the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in... document. If those don't appear to resolve the issue, then please let me know what country you're in and whether the printer is in or out of warranty, thanks!
Hope to talk with you soon
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Ink issue

i have an all in one printer, mostly happy with it. however, notified black ink empty so i installed a new one. then notified yellow was empty, still can't print. bought and installed yellow. tried to print again, but alas cyan and magenta notifications that they are empty. (haven't been able to print since the black cartridge notification came in). now these are replaced. hopefully i'll be able to print now. fyi, i had to wait days for mail delivery of ink, and for some i drove to the office supply, which had to order the ink. in the meantime, i really only want to print black and white, but the printer will not function without the colored ink! even though i don't want to use color! each cartridge of ink now full, and they together cost more than the printer did in the first place! seems like a racket to me.

Hello @lovejavita , and welcome to the HP Forums!
I see you're running into print quality issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

.ink issue on a thumb drive

Hi,
Trying to help a friend out.
She has a MB Air - has a thumb drive she uses with it - she put this in a PC for printing and now the main folder is a .ink file so she cannot access the files. The drive is showing on the mac as FAT32 and is 25GB of 32GB full so is not just shortcuts.
I put this in my laptop and it works fine so the files are definately on there. How do you convert it back so that macs can use again?
Thanks,
Mark

thank you

HP Officejet Pro K8600 - Black Ink issue

Hi everyone,
I have HP Officejet Pro K8600, the printer was fine but after I printed on 4x6 HP Premium Glossy Photo Paper now when I print normal text document the Black Color is not too black it is sort of faded black (very dark grey). I chose different presets e.g. Default Settings, Plain Paper Best, Plain Paper Fast Draft, Plain Paper Fast Draft Black and White and set paper type as Plain Paper but the results are all same. But again when I print a full color photo on 4x6 HP Premium Glossy Photo Paper with preset Photo Paper and HP Premium Photo Paper the printout comes fine and the black color is deep and normal.
I will be waiting for your prompt solutions.
Regards,
Mak

I will add the following:
I changed the Black cartridge but still with the same issue. I am trying to change the printhead with following the steps given in this page http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01289505 but the carriage does not move to the left.
Any clue?

I have an S9000 printer ink issue

Just changed out the color cartridges. Run the test and everything but the black is working. Have run thru several testing pages in black ink only, and still no black. The color basin reservoir has color. This is a new cartridge and when I take it out and squeeze it, the sponge on the underside will change.
Any suggestions on how to get the black to work again?
I also ran the nozzel test and nothing came up as well.
Thank you.

The first thing to check is if the vent is fully open. The vent is open when you tear off the plastic at the top of the cartridge. Sometimes it doesn't open completely and creates a vacuum inside the cartridge which prevents the ink from coming out. It could happen that you have a defective cartridge. Then try another cartridge. I haven't seen any genuine cartridges with defects, but third-party cartridges aren't as well built).
If you haven't used the printer in a while (especially in dry winter weather), you may have some dry ink in the printhead. Multiple head cleanings usually solve that.
If nothing work, some people have used a tiny bit of distilled water on the head to dissolve dried ink. I can't endorse this suggestion as it potentially could damage the head. But I've been known to do things like that as a last resort.

Ink issue HP PHOTOSMART C6380

SOMEBODY HELP ME IT SAYS INK SYSTEM FAILURE THIS MESSAGE CAME UP
0XC19A0023
AND IT TELLS ME TOO TURN OFF PRINTER AND THEN ON IVE DONE IT SEVERAL TIMES DONT KNOW WHAT ELSE TO DO
JESSICA

The document here may help resolve ink system failure messages on your Photosmart C6380.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet 4500 will not print black ink

Our small office has had an Officejet 4500 for a few months now with no problems. Today it has ceased printing any black ink.
-I have changed the cartridge to be sure, though at no point has it said low ink. This fixed the problem for a few pages but the problem popped back up. I did align the cartridges after installing the new cartridge.
-I have tried cleaning the contacts on the cartridge itself.
-The scanning function still functions and color ink can be printed.
-Overall printing does seem slower, regardless of the black ink issue. Not sure if related.
-The all in one has been used more frequently in the past few weeks.
This question was solved.
View Solution.

LancasterJL wrote:
I am experience the same problems on two printers. On my 4500, the black ink doesn't print. The cartridge is more than half full, the heads have been cleaned, the alignment completed. Also, I am experience the exact same issue on a Officejet 6500 with the magenta cartridge. In both cases, it was working...and then it wasn't. [snip]
For the Officejet 6500 you might try the soak procedure described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black Ink wont print on HP Photosmart Plus B210a Product CN216A

My black ink wont print on the printer stated above. I have changed it twice in the past 3 days, still wont work. I then ran a print quality report, cleaned printheads, aligned cartridges, ran all the tests. Nothing will work. The color ink will print, but nothing black will. On the print quality report, the black ink wont show. The printer displays the black ink, so installation of the cartridge must have been correct. Is the black ink cartridge or slot broken. I'm not a tech savvy person so I dont know the term for that thing. Please help, and let me know if I should just get a new printer. Thanks

Since you have automatically cleaned the printhead, and aligned the cartridges I would try a manual cleaning of the printhead to make sure that ink buildup is not the issue. Solution three on this document shows how to remove and clean the printhead manually. I know that this document is not titled with your ink issue, but it is the best at outlining the steps needed to do that cleaning on the printhead. Open that first drop down menu option titled “0xc1900013 or no code displays with the Ink System Failure error message” and follow those steps listed under solution three. While you have that printhead out and are cleaning the contacts, take note of the warranty ends date listed there. If there is still an issue, write back and let me and provide that date off the printhead too.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

HP 7260: Photo tray = color issues (pink photos)

Hi,
I have a 7260 and it's working fine, as long as you don't use the photo tray.
Today I tried to print a couple of photos on advanced hp photo paper.
No problems at all, except that the picture is completely... pink.
So I tried to mangle with the color settings (in windows) and eventually ended up with 6 pink pictures.
Since I thought this was a settings error, I tried printing straight from the SD memory card.
I figured that if there was no computer involved, there wouldn't be any setting issues either.
And thus I ended up with 7 pink pictures.
I finally decided this would probably be an ink issue, but to make sure I tried to print the same photo on a regular A4 sheet.
And... no color issues there! Printing on regular A4 sheets works just fine!
Any idea how I could make the printer print the right colors on the right paper?

I suggest opening the Print & Scan System Preferences, then highlight your HP Photosmart printer in the printers list and delete it by pressing the minus sign. Now, re-add the printer by clicking on the plus sign and select the printer. Make sure that the 'Print Using:' pull down aut selects the correct driver for your printer. If it doesn't, pull down the list and manually select the correct driver using the 'Select Printer Software' option. Hopefully that will resolve your issue.
HP Printer Support for Mac OS X

Ink issues

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