Ink not coming out from new cartridge

I purchased the color and black cartridge from HP store. After installation the black ink is not coming out. Tried and checked all software settings and it seems the cartridge have some problem. Contacted customer service but no help. Can any one help?
It is a 3515 deskjet all in one printer and printer head is not detachable.

Hi jkoley, and welcome to the HP Forums!
I see you are running into black ink issues. I would like to help.
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend utilizing the steps in this document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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