Ink problem with HP Photosmart Premium Printer C309a

I replaced the photo black cartridge with 564XL, and black will not print at all. Did I use the wrong cartridge. What else could be causing the problem?

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Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?

Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?
iMac is connected via wirelss to printer/scanner. All was working OK until update.

Assuming that the HP software is up-to-date, but still not working, have you tried Image Capture in the Applications folder. Does that work?

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Printing problems with HP Photosmart Premium C310a series

I recently installed an HP Photosmart Premium C310a series printer. Now the printer takes about 45 minutes to print a document. HP support says this is an Apple problem.
Can anyone help?

What file was the problem?
It seems that in the Windows/System32/Spool/Drivers/x64/3, the newly re-installed updated HP drivers (with the 2011-2012 dates) are the only ones with a .BUD extension. Maybe my Win7 computer doesn't recognize them as drivers? The other driver files in the '3' Folder have .dll, .gpd, and .vdf extensions. Is there another spot they should be copied so the computer can find the drivers? I see that up the chain in the Spool Folder, next to Drivers there is an empty folder named Printers.
And what files (Filenames) are needed to run the 309g-m? I assume some older drivers were kept on file when I ran the updated driver Install program. The newer HP 2011-2012 files in the '3' Folder are hpoc30j3.BUD, mxdwdui.BUD, hpc309at.BUD, and everything else is older. I need to know what to copy-paste to a better folder location.
Whatever and wherever the Drivers are, my computer can not find them!

Printing problem with HP Photosmart Premium C309g-m

I'm running windows XP sp3 on all of my machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Problem with HP Photosmart Premium - HP Message Center

I purchased the HP Photosmart Premium (C410a) approximately 2 weeks ago, and am having issues with HP Message Center. Everything else on the printer is working perfectly.
During the first week, I would get messages from the HP Message Center if the ink was low or if the printer was out of paper. However, I have just realised that for the last week I am no longer receiving these messages.
When I opened up the HP Message Center, the log showed that there had been no messages created for the past week. When I deleted the message log, my printer disappeared from the left hand side in Message Center, and the icons at the top (i.e. Network Configuration and Maintain Printer) can no longer be selected as they are greyed out.
About the same time the HP Message Center stopped providing messages, I ran the HP Printer Software Update 2.6 (which was offered through Apple Software Update). I don’t know if this was the cause of the issue.
I have since uninstalled and reinstalled the software using both the CD and the version from the HP Website but have had no luck in fixing this. Perhaps the Software Update 2.6 made a change that is not being reversed by the uninstall, but I am just guessing.
As I mentioned everything else with the printer is working perfectly. Any advice on this would be greatly appreciated.

Start here.

Problem with HP Photosmart Premium C309a

I am using my new IMAC and a new HP c309a all in one unit. I can print, fax, copy, but scanning will not work. I use the application provided, the scanner communicates with IMAC, provides a preview image, but will not save to the IMAC. I have restarted both the HP unit as well as the IMAC. I have re-installed the software, but to no avail. This is a major problem since the main reason for the new scanner was to work on scanning old photos.

I went thru the same thing...HP wrote back and this series of instructions (and download) worked:
The possible cause for this issue could be because of conflict in the drivers/software. However, before we come to a conclusion, I request you to perform the below steps to isolate and correct this issue:
· First, let us check the hardware functionality of the scanner by making a copy. Also check if the printer is able to print.
· If the printer is able to make a copy then it means that the scanning hardware is working fine and the evidence points towards a software issue. In such a case please follow the below steps.
Note: If the printer is not able to copy then please skip the below steps and look for steps in the email to reset the printer.
· I request you to uninstall the existing drivers/software by following the below steps.
* Click and open the Mac hard drive (in which the Mac OS is installed) and then click on Applications.
* In Applications, click on Hewlett Packard and then click on HP Uninstaller.
* Using the HP Uninstaller, remove the printer.
· Please download and then install the updated drivers/software from the below link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-74786-1 &lc=en&dlc=en&cc=us&product=3737195&os=219&lang=en
Note: Clicking the links may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
· The drivers/software would be downloaded with a “.dmg” extension. Double click on the .dmg file and then you should find the HP installer icon. Double click on the HP Installer icon to begin the installation.
· Make sure that the printer is connected to the Mac and is powered on during the installation.
· Once the drivers/software are installed you may use the HP scan.app application to scan in Mac OS X 10.6. To locate HP scan.app, click and open the Mac hard drive (in which the Mac OS is installed) and then click on Applications.
· In applications click on Hewlett Packard and then click and open HP scan.app.
· Using HP scan.app please try to scan.

USB Cable problem with HP Photosmart 7960 printer

This may sound like a stupid question but I just bought a new 7960 printer to replace my old 7960 which has two out of the three ink cartridge holders broken and the usb port on the new printer won't accept a usb cable. It appears to be blocked by a cap insert over the connector prongs which will not come out. Any suggestions?

Here is a link with some troubleshooting steps that may help to solve the issue you are having with your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02065582&cc=us&dlc=en&lc=en&product=3940574&tmp...
Paper feed problems are a hardware issue, if none of these steps help I would recommend contacting HP for upgrade options. I have included a link with directions for contacting HP:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
I am an HP employee.
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Problem with HP Photosmart C4795 Printer

I'm having difficulties with getting my C4795 to print. The feed rollers are operating more than usual. Whenever I turn the printer on it feeds the paper without any job being initiated. When I try to start a print job oftentimes the printer will feed the paper either halfway or completely without printing at all. The only one I've been print at all is to individually feed a single paper at the right moment when the feed rollers are operating.
My HP software is up-to-date and I've no new Windows updates. I've unstalled and reinstalled my HP printer software. I've ran the HP diagnostic printer utility and it reported no problems. I have this problem no matter whether I connect to the printer via USB cable or wireless.
Does anyone have suggestions or solutions for fixing to this problem?

Here is a link with some troubleshooting steps that may help to solve the issue you are having with your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02065582&cc=us&dlc=en&lc=en&product=3940574&tmp...
Paper feed problems are a hardware issue, if none of these steps help I would recommend contacting HP for upgrade options. I have included a link with directions for contacting HP:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
I am an HP employee.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Windows 7 driver for photosmart premium printer

I have installed windows 7 on my hdx 16 and I need drivers for the photosmart premium printer 309c. Anyone have any luck getting the two to work together?
Thanks
Russ
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The latest Vista drivers for this printer on THIS page shows one of the enhancements as supporting Windows 7. So it should install fine. Do notice that this is the v.13 software.
EDIT: Just downloaded the version 13 software, and tried installing it. It seemed to go through fine, though I don't have the printer physically here. Check the screenshot.
Message Edited by DexterM on 07/10/2009 10:57 AM
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Problem with hp photosmart r937.

Hi
I have got problem with hp photosmart r937. Two menu options dosent want works (''Stitch Panorama'' and ''Move images to card''). Before they works but i switch something and now dosent works.
thx.

Hi,
Do you follow the setup guide ? What is the error ? Looks like your printer is not Airprint ready therfore you need to set it up for ePrint.
Regards.
BH
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Unable to print borderless 4x6 photos with the Photosmart 7510 printer.

I am unable to print borderless 4x6 photos with the Photosmart 7510 printer. There are no option listed for any size borderless printing when i choose the paper size and paper type. I am running Windows 7 Home Premium 64-bit.
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I found it. Once you hit print, click on the options link. It opens a separate window. In that window there are two links, one says color management and the other says printer properties, click printer properties. That opens a new window, in that window click the advanced button. That opens a new window titled HP 7510 Advanced options, under the printer feature section near the bottom you will see "Borderless Printing". Left click on that and to the right a drop down menu opens, select borderless, hit ok. After you do this, it will print borderless however you will still NOT see that option when you print, like you used to with the older HP printers. I couldn't find it in the help section, I just stumbled upon it, very frustrating! It will print borderless.

Scan with HP Photosmart Premium using Mac OSX 10.9.2

I need to scan a document (must be in pdf) and email it to my son. I have an HP Photosmart Premium printer and a MacBook Pro running OSX 10.9.2. The printer says try starting scan from computer when I choose computer from printer screen. I could use some help.
Larry

Try scanning from your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
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Problems with color matching when printing...

Hi, I work for a small family business in the P.O.P. industry. We currently have myself and one other designer, we both take illustrator files that have come from the graphic design firm that we contract with and get them ready to print on our Vutek QS3200. However ever since acquiring the printer we have begun to run into problems with the colors when printing. When the files are exported off of my computer, I use either .tif or .pdf files, they print as they should, the colors seem to match the proof and everything goes smoothly. However when the other designer exports a file, he tends to do mainly pdfs, the colors tend to be extremely different from where we want them. Also we will get very strange results, such as yesterday he kept getting a faint yellow 1/2" border around his prints. After I believe 3+ hours of him trying, I was given the original CD and instructed to try. After 15-20 minutes of making the changes that we needed to make (adding a new price point) and ripping, mine printed perfectly.
We both use Macs, both have CS3 Design standard, only differences between the computers are mine is newer and a bit faster, and I'm running OS 10.5.6 and he has 10.4. He has also at some point loaded various color profiles, whereas my CS package is just whatever the default is when I loaded it. When we were being trained he grabbed the color profile off of the Colorburst RIP server and loaded onto his computer, plus I believe he has a couple for freelancing purposes on there as well. My thought is that these profiles are somehow corrupting the files that are going through that computer, but I honestly am lost with it at the moment. He believes the problem lies within the fact that he does not have the newer OS, I honestly cannot see that as having any effect on this at all. I was wondering if anyone has run into any similar problems, or if anyone might have any advice on this issue? I would really like to be able to solve this, as I was hired to do mainly structural design for the P.O.P. and I'm having to put in a lot of overtime to get my work done along with the additional work that I'm having to do.
Thanks for your time

I've got a few years experience calibrating large format printers. First, the Yellow sounds like a file problem. I used to work with two workstations, one PC ( RIP station ), and one Mac ( file prep station ). I tend to agree with you in that the OS is probably not the problem. But, any Colorburst profiles should remain in the RIP, not in the originator application. My workflow consisted of creating EPS files that were based on established color settings in their given applications ( i.e., Illustrator, Photoshop ) which were interpreted by the RIP which had it's own calibrated profile ( perhaps more than one based on how many different substrates were being used ). Your partner may be complicating things by incorporating a RIP profile prematurely. If there are deviations big enough to be noticed, there has to be something in the application color settings that is causing some type of corruption. This could lead back to the operating system, but I would think it lies somewhere in Bridge or the application color settings. Start there. You should seriously consider implementing a calibration system if you do not have one already. Another slight possibility is the driver's ability to interpret files coming out of Leopard vs. files coming out of Tiger. It may benefit you both to be in the same operating system dynamics, using the same driver versions and RIP profiles. At the very least, match everything that is currently working successfully and put them on both machines. If there is still a noticeable problem in color matching, then something is seriously wrong and you should call in a prepress profiling expert. Hope this helps.

Scan-to-email app with Officejet 6700 Premium printer

how to scan and email
Scan-to-email app with Officejet 6700 Premium printer - attachment does not come through

Hi
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Officejet 6700 printer because you are getting an unable to connect message.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Officejet 8600 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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Ink problem with HP Photosmart Premium Printer C309a

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