Ink rejection

I am using refill cartridges for my OfficeJet Pro 8600 premium well needless to say HP done something to those printers so he will reject these cartridges the error message said damaged cartridges on all of them HP cartridges are out of my budget if I cannot get this resolved I will have to put these three brand-new 8600s of for sale or trash them, and by something else compatible or I can use compatible cartridges refills you might say. If anyone has a suggestion please let me know sincerely yours Klaus P. Hall

Hi,
Unfortunately the refill won't work, you also need to reset the chip and from my testing, chip reseters did not work properly as vendors (and users) want. I also test with one printer to use
https://mir-aus.com.au/
No problem so far (after nearly 3 years).
Regards.
BH
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Similar Messages

Ink rejection (original ink)

My printer Hp Photosmart c4380 all-in-one claims the ink is missing or "broken".
The printer had not been used for some time and both the new ink(HP photoink)and printer has been cold (stored in a dry basement in Norway).
The first pages was OK and then it stopped.
Then I bought a new unoriginal ink(black) and the message was the same.
I only used the right ink- "container".
I don`t want to buy more ink in case I have to buy a new printer....

Hi - I found this document that might help. Specifically, step 3. It takes you through cleaning the contacts on the cartridge and in the carriage which can cause the printer not to recognize the cartridge.
Hope that helps.
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I am an HP employee.

Rejected black ink cartridges.

My C7280 will not recognize the new black ink cartridge. I bought a new one. Same problem. I reset. I updated software, I cleaned contacts. I have been through every solution posted on line. None work. Any ideas?

Sounds like the printer might be defective, it would be best to call phone support to inquire about it. http://welcome.hp.com/country/w1/en/support.html
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HP officejet pro 8610 won't accept remanufactured generic ink.

My NEW HP Officejet Pro 8610 Printer will not accept my generic remanufactured ink cartridges.
My previous printer did "HP OfficeJet Pro 8600" accepted these remanufactured generic ink cartridges but the feed rollers were giving out after 16 months, so I bought another printer from HP. There were no 8600's to be found, so I looked into the 8610 and saw that it accepted the ink I had been using in the past "HP OfficeJet 951", and since I had many remaining remanufactured ink cartridges still remaining, I opted to purchase this new one. This is an earlier model, but very simiilar.
Now this printer is not accepting the ink at all. All these prompts I am getting. With the 8600 I got prompts also, but then it worked, but here it will not work and says:
"One or more cartridges appears to be damaged. Remove them and replace with new cartridges".
I have put in (3 total) two different times, and the previously unopened cartridges are rejected.
The newer model, the 8600 accepted them eventually, but the older model, the 8610 will not.
Is there anyone out here who has any helpful assistance?
Otherwise, I am just going to have to return this for an entire refund for this and my 2 year extended warranty.
Thank you.
steveman99

I am sorry. I guess I wasn't clear.
the printer had just exhausted all 3 color hp ink cartridges one after another. The same time.
it only rejected the remanufactured ink cartridges when they were first introduced to the 8610. And these never gave me any trouble with my previous 8600. Please reread my post you responded to adafafter you read this to refresh your memory because this is where myfrustrations lie. Why on my 8600 printer do they work. Yet the 8610, the older model, and my newly purchased printer rejects those remanufactured cartridges???
Thank you.

Can I use Replacement Printer ink cartridges for HP officejet Pro 8610

I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

Hey @rockhoundjohn
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. - Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.
My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
- Source
To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
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HP Officejet Pro 8500 will not recognize changed ink cartridge

Replaced with just purchased new (out-of-the-box) Cyan XL ink cartridge as prompted but still received error message to replace cartridge. Message will not change no matter that I tried:
a. power printer off/on several times.
b. removed/returned all four ink cartridges
This question was solved.
View Solution.

For everyone who has this problem with the 8500 rejecting known good ink cartridges. I finally found a solution from a third party.
(1) Remove the ink cartridge that the printer is rejecting. Look inside the printer ink cartridge well and see a small rectangular plastic button midway between the ink tube and the chip reader. This plastic sensor is causing the printer to reject the cartridge.
(2) Look at the ink cartridge on the mating side of the plastic button and see a small rubber bulb in the end of the ink cartridge. The pressure in this rubber bulb is supposed to push on the plastic button in the printer. But for various reasons it does not set the sensor to “off”.
(3) To correct the problem, place a small piece of stiff tape over the end of the ink cartridge to cover the rubber bulb. DO NOT cover the ink tube or the sensor chip well. The tape should be about three inches long and ¾ inch wide. Use stiff tape like duct tape. Not flexible table. The objective is for the tape to increase the pressure the rubber bulb is supposed to impart on the plastic sensor button in the printer.
(4) Reinsert the ink cartridge in the printer. Problem solved 98% of the time. If not, there is something wrong with the sensor switch inside the printer and this solution will not work.
(5) Good Luck. Cheers!

Will ink and slide ever be available to work with Adobe Ideas?

Or is there a way to make it work, it actually works well with Paper App by 53. I don't understand why it seems impossible to connect it to Adobe Ideas!

Ink should work with Adobe Ideas as a passive stylus. In other words, it will allow you to draw and tap, but pressure sensitivity and palm rejection are not currently supported. If Ideas is not recognizing Ink, make sure Ink is on by holding down the button until the LED turns on and goes through the rainbow sequence.
We are continuing to add Ink & Slide functionality to Adobe's mobile apps and will announce support as it becomes available. Please stay tuned. Thanks!
Cathi Kwon
Principal Product Manager, Adobe Ink & Slide

Black ink smears on printing

I have an HP Officejet J6450 that uses 74 & 75 ink cartridges. I purchased it in March of 2009.
I began to get black ink smears on anything I printed so, I followed all of the suggestions regarding cleaning....
I put in a new black cartridge but the problem continued to the point that I was ready to throw the printer away. Eventually, as I was trying to load paper last night, it kept rejecting the paper, indicating that it was the wrong size or type. Finally a piece of paper jammed in the printer. As I was removing the paper jam, I saw a small caterpillar size brush in the paper jam. When I removed the paper, the brush came with it. The small brush had a sticky side to it and it was covered with black ink. I have to presume that this is the brush that cleans the ink cartridge head. It was smearing all of my printing until it dislodged. I have no idea where it goes nor do I want to put it back in place only for it to dislodge again.
Now, the printer works fine but I don't have a brush in place to clean the ink cartridges. A disappointed user. My next printer will probably be another brand and another set of ink cartridges......

Ironically the small brush is one that is designed to wipe fibers (paper fibers, pet hair, etc.) from the carriage to prevent ink smearing. Removing the brush will not have any adverse effects for normal printing. It at some point in the future the ink smearing returns you can manually clean the bottom of the carriage and print cartridges as shown here.
Bob Headrick, HP Expert
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HP 5440 Pryamid of black ink under the HP92 black cartridge

I am getting a black cartridge error and the resume button/light flashing.
I took the black cartridge out and tried a test print from the computer and the paper feeds in and out fine but no ink is on the paper. I will be getting a new HP 93 color cartridge shortly but how do I clean up the black ink mess before I use a new black cartridge?

The ink in the service station area is normal. It is not necessary or desireable to clean this area - attempting to clean it may cause problems.
It sounds like there are a few issues. For the black cartridge rejection issue cleaning the carriage and printer contacts as shown in solution two, figure 33 of the document here may help resolve the issue.
Is color not printing because it is empty? If not the troubleshooting steps in the document here may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Work flow for Rejections in Quality- Usage decision

Dear all
We are in the process of activating work flow for Quality Inspection, During Usage decision there may be rejections for which we need to trigger a mail to the Internal department , stating the Remarks, description, rejected quantity etc ,
If any one has come across the same scenario kindly help us so as to implement the same in our organization.
Regards
Rahul Bhat

Hi,
You can do any of the following according to you Requirement.
1) Below the Rejection Branch using the Send mail you can send the mail to Respective person.
2) Other wise using the Function Module you can send the mail, refer this l[ink|https://wiki.sdn.sap.com/wiki/x/nYKdAw ].
3) Else place this Std. Task TS20000139 and provide the necessary binding below the Rejection branch a popup will open and the user can enter the comments and it will go to the Person whom you want.
Try any of this according to you requirement.
Regards,
Surjith Kumar

Palm Rejection Issue on s10-3t?

Hi all,
I'm new to here b/c I am interested in an s10-3t. The only thing that's bothering me now is the palm rejection issue.
It is a multitouch screen, and didn't come with any stylus. If I use it for inking/writing only, I need to keep my hands up in the air...that's annoying...
Is there a proper solution to this? I saw the posts about using different stylus but they don't seem to address the palm protection issue...
Thanks!

I have the same issue. A long crack across the touch panel and not the lcd beneath it. I asked the greek lenovo tech support if it is possible to replace the touch panel and am waiting for their answer and a quote for a price. I will post their answer here.

Using non-HP ink cartridges

I have a Photosmart C6180 that uses HP 02 cartridges - black and five colors. My local Walgreen's has a cartridge refill program. I have always used HP cartridges, but what would I give up if I went the non-HP route? Is the ink status gauge about it?

I have been used replacement cartriges from Ebay on my new Photosmart B109n successfully. Removing the chips and transferring them to the Chip-extender is fiddly, and you need to be careful that the Chip-extender is properly seated and hooked into the printer carriage locating aperture - my black cartridge was rejected first time because it must have slipped slightly when the cartridge was locked down, I can see that this must be carefully checked each time one replaces a cartridge otherwise one could damage the chip. Removing the chip with a craft knife is best done starting from the top right (with the gold pads towards you) because you are less likely to damage the printed circuit traces there. Usually the spare adhesive tape will not be required because the existing tape should remain on the chip if you are careful. I assume that eventually the printer will reject the chips after the warranty has expired - 2 years from the date of OEM cartridge manufacture (27/09/2011), according to the Printer Hardware Information page. I suppose then I shall have to buy some cheaper non-XL HP cartridges to get some more chips, unless they become available from another source. Or maybe I could try the PC date reset back a few years then re-set to current date method?

Desket 21514 ink cartridge incompatible after installing new cartridge

I bought a new black hp 61 ink cartridge and replaced the old one. After doing so the ink indicator started to flash and a notification came up saying that bothe the colored and ink cartridges were incompatible. I know that the color cartridge is copatible becasue i have been using it for months and it is the same one thwe printer came with. I have tried taking out the black cartridge and replacing it with the old one but the same problem. I have tried cleaning the cartridges and the ports they go in but its the same thing.

Hiya @jas123456,
Happy Friday! I see that since replacing your black cartridge your printer is rejecting both the black and the color cartridge. I would be happy to help you work towards a solution.
I wonder if, although you tried replacing the new cartridge with the older one, and cleaning the contacts, if the following document will help to resolve the error; HP Deskjet Printers - 'Incompatible Print Cartridge' or 'Print Cartridge Problem' Message Displays o....
Please let me know if this resolves the issue, or if you require further assistance, or instructions.
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Removing Ink from Word 2013 document

Hi there
I have a word 2013 document with ink markings on it and I am finding it difficult to delete or remove them. I do not have a tablet or stylus, and am finding it impossible to remove these stubborn ink markings. Any help would be appreciated, I have already
tried creating a "delete all ink" macro per an often cited YouTube tutorial, with no luck.

Hi,
Ink for Word is an addon to Microsoft Word that brings enhanced annotation support to Word documents.
Have you tried the option of Reject All Changes and Stop Tracking under REVIEW tab?
On the Review tab, in the Tracking group, click the arrow next to
Show Markup, select Ink. Then in Changes
group, click Reject All Changes and Stop Tracking or Accept All Changes and Stop Tracking in
Accept and Reject list.
Please have a try and feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support

I understand the printer is rejecting the new cartridges

Dear sir
I understand the printer is rejecting the new cartridges
I have two printers from the 4620 model
At the end of the ink you change Inkwell
It succeeded with the first printer but the second did not accept the new printer ink containers
Send a request reservoirs with original printer
You Btgrepett two inkwells No. 364 and 564
However, the printer does not accept any of the numbers
Best regard
Ehab

Dear Ehabfrijat,
Please follow the steps of this document:
http://support.hp.com/us-en/product/HP-Officejet-4620-e-All-in-One-Printer-series/5101229/model/5101...
I hope you find it helpful.
Greetings.
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Ink rejection

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