Ink sent for replacement 2 months ago - Never received replacement

HP replaced my printer with a different model within warranty and instructed me to send my new cartridges in for replacement, as well as the cartridges that were in the printer.  I did that at the beginning of April, 2010 and here is the email I was sent when it was received:
Hello Sheila,
We received your HP inkjet cartridges.  We are happy to offer an equal value exchange for the cartridges we received.  You will be contacted via email as soon as possible with order confirmation numbers.  We are currently experiencing a high volume of cases.  Your patience is appreciated.
Sincerely,
Amy
ISB Team HP
That was over two months ago and I have not received a replacement or any further communication from HP about the ink.  In that time, HP has been unable to install and get this printer working correctly with my system and I've given up on it after hours on the phone with tech support.  I will be replacing this printer, but I still need either my cartridges back or a replacement of them.  I would prefer cash, since I will not be getting an HP printer, due to the headaches I've encountered with the last two HP printers.  It's really a shame, as I have been a loyal HP customer up to this point.
What's going on, HP?

Hi,
Sorry about this. I'd like to help. I've sent you a private-mail here in the forum. Hope you can read that and get me some more information.
Regards,
GarenT
HP Product Expert for the Officejet Pro X Series.
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