Ink system failure officejet pro 8600 Plus

Trying to install officejet pro 8600 and the control panel shows "ink system failure" and I can not get past that. Any suggestions

I had a gentleman give me an 8600 Plus  printer due to the "INK SYSTEM FAILURE" as he didn't want to spend any money to fix same because he had seen so many other people complaining about the same failure. What do I have to lose so I started taking it apart and what do you know... THE SERVICE STATION WAS SO LOADED UP WITH INK, IT WAS UNABLE TO CYCLE FORE AND AFT. After much work trying to figure out how to get the SERVICDE STATION  out without breaking it, I finally managed to free it. I then put the service station in a bucket of warm water and dish detergent and kept running till the water was fairly clean. Upon close inspection of the service station engaging gear,( BEIGE SPLINED GEAR),  I feel that all the ink in the well was preventing proper operation of same. Long story short.. "THE PRINTER IS BACK TO FULL OPERATION AND ONLY COST ME A FEW HOURS OF DETERMINATION". Also I have to say I cleaned and lubed the carraige rail along with the ENCODER STRIP and it is working as advertised.  Any questions, feel free to email me , [email protected]

Similar Messages

  • Officejet Pro 8600 Plus says ink is empty when it is not

    Each time I have to change one cartridge on the Officejet Pro 8600 Plus I check how full the other cartridges are.  Typically the yellow one is 75% full and the other colours about 50%. 
    So I buy and install one cartridge.  It doesn't matter if it is a black one or a colour one.  I replace it with a genuine HP cartridge.  That goes fine and comes up as now being full.  But immediatly after this it tells me the other cartridges need to be replaced too.   I go through all imaginable fixes (including a hard reset of course) but nothing changes - it still insists that the other cartridges are also empty.  Of course it now won't print (unless I want to print in black only). 
    This means that every time I have to replace one cartridge I end up replacing all four.  So now I have a stack of old cartridges that are at least half full but cannot be used  - what a waste of money!    How did HP design a printer like this?

    Hello,
    Understand that you  are facing with replacing cartridge even though they still have ink.
    Let me direct you this troubleshooting guide to clean the cartridge contact.
    If you're still encountering the issue after cleanin, please refer to the below link to check if there is any  out-of-date or missing drivers.
    http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
    Please let me know how it goes.
    -Bryan-
    *I am an HP employee*
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  • OfficeJet Pro 8600 Plus fried by thunderstorm - how can I removed ink cartridges

    A thunderstorm last week fried the power supply of my OfficeJet Pro 8600 Plus. The printer is beyond economical repair so I have ordered a new printer.
    With no power, the ink cartridge carriage is stuck in the far right position where it is impossible to remove the four relatively new ink cartridges. Ink is not cheap ... would like to be able to salvage the ink cartridges from the disabled printer but cannot figure out how to release the carriage.
    Any sugguestions would be appreciated.
    This question was solved.
    View Solution.

    Hello ,
    Welcome back to the HP Support Forums!
    Sorry to hear about the Officejet 8600 taking that kind of damage in a storm. Regarding the inks not being accessible, the only thing I can think is to reference the carriage jam support guide.
    A 'Carriage Jam' Message Displays on the Printer Control Panel
    The only thing I can really offer as a suggestion is try manually moving the carriage over. If it is locked into position and are unable to move the carriage, if you fell comfortable, use a screw driver to "assist" the carriage to move. Since the printer is damaged and you are already planning / have replaced it, it wont hurt it.
    Cheers,
    JERENDS
    I work on behalf of HP
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  • Officejet Pro 8600 Plus scanner failure

    I have an Officejet Pro 8600 Plus all-in-one. When I first got it, all of the features worked fine: print, scan, and copy. A few weeks ago, it started to not scan or copy, and printer was hit or miss. I have managed to resolve the printing issue, but it still wont scan or copy. I have tried uninstalling the printer both from the hp folder and control panel and then reinstalling the driver (I have the full feature one). I have tried the scan and print doctor, and it doesnt make it past the second step. The error message the printer displays is, "scanner failure: unable to scan, copy, or send a fax." I have also followed the steps to go into services, and both of the necessary dependencies are listed for the WIA, and the RPC and shell hardware are both started. Please help.

    Hello ld2hx,
    Welcome to the HP Forums.
    I see that you are having an issue with scanning, copying and faxing. 
    First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP OfficeJet Pro 8600 Plus-- ink cold / freeze?

    I have an HP Officejet Pro 8600 Plus.  Bought new ink cartridges last night and left them in car (28 degrees F.).
    will the quality of printing be affected?
    Will there be any damage to the printer?
    Will the life of the ink cartridges be decreased?

    Hello 749,
    I understand you are interested in the proper care for the HP ink cartridges you purchased for your OfficeJet 8600 Plus. To answer your question it is recommended to Keep ink cartridges sealed in the original package until they are installed. Store at temperatures between -15 and 35 degrees Celsius (5 and 95 degrees Fahrenheit). So no, you should not have any problems with the quality or be worried that it will damage the printer.
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    If you have anymore questions, please let me know.
    Thank you,
    HevnLgh
    I work on behalf of HP
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  • Officejet Pro 8600 Plus cannot open toolbox

    I have an Officejet Pro 8600 Plus configured to use wireless networking. It prints, scans, faxes and everything is good. I can access the EWS and do everything just fine. However I cannot use the software Toolbox to access my printer settings. I cannot check ink levels or anything else using the software. Main system is on Windows 7 Ultimate x64 and my laptop wich is on Win 7 Ent. x64 is having the same issues.
    Anybody else seeing this?
    -bill
    -bill

    Here's the answer to the problem. It's a good one clearly presented.
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Solution-to-fix-error-message-when-acc...
    -bill
    -bill

  • Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

    Just bought a new Officejet Pro 8600 Plus.
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    Is there something I'm missing?  I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
    Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
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    @Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
    @Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it. 
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    This seems like the most basic function of a scanner!  I'm really perplexed by this.  I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
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  • Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

    I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and  installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either.  And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
    ( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

    Hi lahrm
    I understand  you are having issues scanning on the Maverick.
    I will be happy to assist you with this.
    I have included a document for how to scan on the Maverick.
    I have provided a document for connection issues.
    This document provides directions for scanning to a network folder.
    If you need more assistance just let me know.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    Gemini02
    I work on behalf of HP

  • HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

    Hi...
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    There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
    "Failed to open a session on the device"...
    Scan to computer does not work...
    Problem scanning to computer with an 8600 wireless
    Unable to enable print to computer...
    Enable Scan to Computer - Communication Error
    Officejet Pro 8600 Utility does not show my Mac computer in scan settings
    A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
    HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
    Etc.
    However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
    The behavior of the device points to a software issue, since:
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    Thanks,
    PNS

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
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    Dunidar
    I work on behalf of HP
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  • Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

    I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link---  http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14...   ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one. 
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    Thanks for your help--I specifically chose this particular unit over the next model down due to the legal sized glass/bed, and if I can't use it to scan legal docs, well, that's a problem. Thanks for your help!
    This question was solved.
    View Solution.

    Hello,
    Please try the following steps:
    1. Open the HP Utility and select your device.
    2. From Scan Settings open the "Scan to Computer".
    3. Click the "Scan Tasks" tab.
    4. Select the Scan Shortcut used to scan, then click Edit.
    5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
    6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
    7. Click OK and try scanning again.
    Please let me know of any change,
    Shlomi
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  • HP Officejet Pro 8600 Plus not able to use full features

    HP Officejet Pro 8600 Plus (Model No. N911h)
    Serial No.[Personal Information Removed]
    Windows 7 Professional Service Pack 1
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    Hello,
    I see that you're having an issue unblocking ports for the printer. 
    Here is a list of the ports that needs to be unblocked. Hopefully this will help. 
    Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the
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    • Incoming (UDP) ports: 137, 138, 161, 427
    • Outgoing (TCP) ports: 137, 139, 427, 9100,
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    The ports are used for the following functions:
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    • UDP ports: 427, 137, 161
    • TCP port: 9100
    Photo card upload
    • UDP ports: 137, 138, 427
    • TCP port: 139
    Scanning
    • UDP port: 427
    • TCP ports: 9220, 9500
    HP device status
    UDP port: 161
    Faxing
    • UDP port: 427
    • TCP port: 9220
    HP device installation
    UDP port: 427"

  • OfficeJet Pro 8600 Plus e All in One fax to e-mail help

    I purchased this unit yesterday for my office and I would like to have incoming faxes get sent to my computer as an e-mail.  I have gone through the digital fax setup process but I am not receiving e-mails notifying me of a fax.  Here are some specifics:
    HP OfficeJet Pro 8600 Plus e All-in-one printer
    Dell Inspiron 570 with Windows 7 64 bit OS
    System is on a network but not through a server. Does anyone know how to set up the OfficeJet so it will send me e-mail notification when a fax is received?  Any help is appreciated.

    Hi,
    You may set Fax to Email feature from the printer EWS page:
    On the product control panel, touch the Right Arrow ( ), and then touch Setup . The setup menu displays.
    Touch the Down Arrow ( ), and then touch Reports .
    Touch Network Configuration Page . The product prints a network configuration page.
    Locate the printer IP Address / URL to access the EWS:
    Type the printer IP Address on you browser to access the EWS page
    Click the Fax tab
    Click Fax to E-mail / Network Folder under the left column
    Click Start Wizard and follow the steps to enable the feature.
    Select Forward the Faxes to an e-mail address and proceed.
    Follow the steps and provide your email account SMTP settings, similar to those used for Outlook
    NOTE: You may contact your ISP to obtain the settings of your email server.
    Click Save and Test to verify any of the settings is correct.
    If you use a public email server (e.g. Gmail) and cannot find the needed settings, please let me know and i will try helping you to locate the server settings.
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  • HP Officejet Pro 8600 Plus e-All-in-O​ne Printer - N911g

    Hi I have just replaced my black XL cartridge and was asked to share info with HP on my  
    HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
    part of that info gave details to HP of the actual amount of prints  so I'm really interested to know what the number of pages I printed off is
    does anyone know a way I can find this info out please?
    thanks
    This question was solved.
    View Solution.

    Touch the front panel and use the back arrow if needed to get to the home screen.  Next touch the four ink droplets at the top right of the screen, then touch "Print Report".    Items 12-14 will be the total pages, color pages and borderless pages printed.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
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  • HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

    HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.  I would like to have a custom size to work with a card making program.

    Can you help me out?
    I have an HP Officejet Pro 8600 N911a
    When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
    I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
    I am running OS X Yosemite 10.10.
    My printer's firmware is "up to date" as of 28-Aug-2014.
    This is what I did:
    1. Open System Preferences from the Apple menu.
    2. Click on the Printers & Scanners icon.
    3. Click on the + sign under the list of printers to add a printer
    4. Click on IP
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    6. Ignore Protocol field (default is Line Printer Daemon - LPD)
    7. Ignore Queue field (default is blank for default queue)
    8. Ignore Name field (default is IP address)
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    10. Under the Use dropdown menu, I select "Select Software"
    11. HP Deskjet 9800 is not an option.
    I searched for 9800, but there is no HP printer with that number in the options.
    I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
    I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
    Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
    Selected File > Page Setup from menu
    Under the Paper Size drop down menu, I selected manage custom size.
    - Click + to add a paper size
    - Enter "2.75" in width and "6 in" height in the paper size fields.
    - Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
    - Double-clicked Untiled in the custom size list and rename the size as Receipt
    - Click OK to return to the Page Setup dialog box
    Under Settings: Page Attributes:
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    - Paper size: Receipt
    - Orientation: "tall/portrait"
    - Scale: 100%
    - Click OK
    Select Format > Document and set all page margins to 0.25"
    Thank you. 

  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
    My printer was working fine until today.  Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility.  I went there and it was unchecked.  Seems I had this problem every time I did a new scan job in the past.  It wouldn't retain than check.  So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer.  I did that and also restarted the router but it didn't help.
    Then I tried printing from Word, which has always worked but it didn't this time.  The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
    So I deleted and reinstalled the printer.  No help.  I downloaded and installed HP software and firmware updates.  No help.  I went through wireless setup.  No help
    BTW, all along I got good "Wireless Network Test" results.  I says it's connected but nothing happens when I try any functions of the printer.
    If I can find a USB cable I will try to see if wired works.
    Any suggestions would be appreciated. 

    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
    2. Under the Wireless information you should see your IP address
    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
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    5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
    If the website fails to open please powercycle your network again:
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    Next, shut down your computer
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    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
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    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
    Click Library.
    Click Preferences.
    Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    Close out of Preferences.
    Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
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    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
    2. Once downloaded, run through the step by step screens to reinstall your network printer
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    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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