Inoperable macbook pro keyboard on windows install
Installed leopard and launched bootcamp. at welcome to setup window while installing windows keyboard is inoperable--cannot press enter to continue.
This forum is for troubleshooting the usage of OS X, not Windows or Boot Camp.
Please post your question in the Boot Camp forums, as if anyone has seen a similar issue, you'll find them there.
http://discussions.apple.com/category.jspa?categoryID=237
Similar Messages
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MacBook Pro Keyboard and Windows 7...
O.K. I got Windows 7 installed on my new MacBook Pro with a hitch, and I activated the Function Keys via boot camp. A PC keyboard is a bit different then the one on my MacBook Pro. Is there a guide that has tips and which Mac Keyboard equals a PC keyboard?
I see that the Mac delete key works more like a backspace, is there another key that deletes?
Which one is the PrintScrn keyboard?Hi,
have a look/read here http://support.apple.com/kb/HT1220 for how Apple made the keyboard mapping in WIndows.
Regards
Stefan -
I got a macbook pro retina and I installed windows 7. How can I get the windows 7 drivers for the Macbook Pro Retina?
Read the Boot Camp Instructions, you have to download the drivers using Boot Camp Assistant
If you missed that I suggest that you read the instructions again. -
When using Migration Assistant to move files from old PC laptop to new MacBook Pro, that has Windows 8 installed containing Outlook, will emails, contacts and calendar entries be moved to Outlook on the new MacBook or into Mail, Contacts and Calendar?
I doubt they will. But then I'm not sure as I used a migration program once about 18 years ago and totally FUBARed the system I had at that time and I've never used one again.
For me the reason to have a new system is to start fresh. Installing only program that I now use and manually copying data over from the older system.
Not sure your older version of Outlook, and the outlook mail boxes, are compatible with Office/Outlook for Mac 2011.
A better place to ask this question would be on the MS Office for Mac forums.
Hope it all works out for you. -
insteade of using mac os on macbook pro, i wanted to install windows 8 pro on mac book pro, will that void my warranty
Installing any OS you want on your machine will not void the warranty. Only making hardware changes other than those listed as "user servicable" by Apple, or negligence will void your warranty.
I will warn you that there might be SMC or EFI udates you will want for your Mac hardware that are only available if you are runnign Mac OS. For this reason, you may want to keep a small partition on your drive which still has Mac OS installed, or at the very least, keep an external HD around to be able to boot Mac OS. Additionally, if you are having hardware issues, like a failing DVD writer, you may have a harder time getting Apple to repair it under warranty if you can not reproduce the error under Mac OS. When I had the DVD writer replaced in my first MacBook Pro, I found the problems trying to write discs under Windows 7, but when the tech could reproduce an error under Mac OS, he quickly accepted it was a hardware problem and not software. Without reproducing it under Mac OS, he admitted that he might not be able to get them to replace the drive. -
Macbook Pro Keyboard and Trackpad Not Working
few days ago, my Macbook Pro keyboard and trackpad started to act very oddly.
Basically, the keyboard doesn't work at all. I press down the keys, and all I get is that error message sound. The volume and display brightness keys seem to work, but almost all of the others just won't type anything. it-s like any key command or alt would stay pressed so when i click any key its trying to perform other function instead of just typing the letter. that-s probably the reason why the trackpad is also being very odd. When I first turn on the laptop, it seems to work as normal. I can click on an application, and it opens. But about one minute after the laptop first starts, it's like anywhere I click on the trackpad is a right-click. To open an application, I click like I normally would but instead of opening, a menu pops up as if I right-clicked. This happens in Finder and everywhere else that I've tested (for instance, I can't drag any Finder windows to different positions on the screen, because it acts as if I right-clicked instead of left-clicked), no matter whether I tap or click the trackpad.
I have reset my permissions, but that didn't fix anything. I verified the hard drive and it said there were no problems. A big issue is that I can't do anything that requires me to type in my password, since I can't type anything. I tried to reset the PRAM, but I don't think that it even registered me pressing the Command-Option-P-R keys when I booted up, so i just removed the battery for a while, i am not sure that did anything at all.
i tried to reinstall the os, i had mavericks and i installed a fresh mountain lion but the problem persists. i recently installed virtualbox and the keyboard seems to work right as long as i do not press any of the following keys command, alt, shift, etc.. if i press any of them same thing happens. i found that if i connect a usb keyboard everything works, but when i use the inbuilt keyboard the problem is back and a i have to connect disconnect the usb keyboard to be able to type or use the trackpad normally.
any help would be appreciated.
Thank you.No one cared enough to answer.
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MacBook Pro Core i7 + Windows 7 Bootcamp issues
I recently bought a brand new MacBook Pro Core i7 2.66Ghz with 8GB Ram and 500GB 7200rpm HD and Hi-Res display.
When I received it, I updated all Mac OS X software via software update.
I then created a 70GB Bootcamp partition to install a new full copy of Window 7 Ultimate.
I started with the 64bit version of Win 7, but as has been noted here there are some issues with the driver packages and even after managing to get the 64bit version of the Bootcamp 3.1 driver package update to install in Windows (having first installed Bootcamp 3.0 drivers), the wireless driver would not install or work, nor would the NVidia driver, so I had a very odd display aspect and low res support. There may well have been other drivers not working either, but these two really stood out.
Despite the Bootcamp 3.1 driver package apparently being installed (as reported by "About Bootcamp", the 3.1 package was still being offered to me in Apple Software Update. I tried to install again, and again it still showed as being available to install. Obviously some issue's here.
So I decided to try the Windows 7 32bit edition instead, as I don't necessarily need the 64bit version to run the Windows apps I need.
I deleted the Bootcamp partition and started again. I ended up in the exact same situation with Windows 7 32bit as I had done with Windows 7 64bit - wireless device without a driver, NVidia drivers not installed. This time I had used the Bootcamp 32bit driver packages.
In the end I've opted to just install it via VMware as a pure virtual machine. This works fine, but for what I do in Windows, I prefer to have a Bootcamp setup.
Is there a general issue with the new MacBook Pro's and Windows 7 despite Apple releasing updated driver packages? Do these new driver packages handle the dual GPU setup properly?
I have read a number of "How to's..." for installing Windows 7 on the a MacBook Pro, but none have been successful for me. Am I wasting my time for now and need to wait for Apple to update Bootcamp for the 2010 MacBook Pro's, or am I just missing something in the way I'm doing this? I can't believe it shouldn't be this hard?Running Windows 7 Ultimate x64 on my brand new 15" MBP right now.
The only problem I'm having is the USB controller issue that is reported in the following thread:
http://discussions.apple.com/thread.jspa?threadID=2411685&start=30&tstart=0
I ran the Boot Camp assistant, made the partition, rebooted with my 7 DVD, formatted the partition, performed a clean installation, & then installed the drivers from the OSX DVD when Windows booted the first time.
Replaced the NVIDIA drivers with the latest Verde release. 258.96notebook_winvista_win7_64bit_internationalwhql.exe
Everything seems to be running just fine at this point.
Message was edited by: jdamien75 -
Randomly when using OSX Mavericks, since installing yesterday, my mid-2012 Macbook Pro keyboard and trackpad freeze and become unresponsive.
The computer is still running whatever I was doing, the computer does not crash, i just cannot control it and the only way I have found as a fix is to restart.
This never happened in Mountain Lion.
Can anyone help?Very similarly.
Mac Mini late 2012. i7 CPU, 16GB ram. 12GB unused.
After installing Mavericks, it seems to grind my system to a halt. It is still running (I can move the cursor and activity monitor updates processes) but every application I try to launch results in a colorful waiting sign. It even can take a minute or more before an application shows "any" sign of starting.
I tried to open a terminal session (so I could manually kill a process) but the terminal session did not even process. It timed out after 5 minutes.
Acitivity monitor shows 90-95% idle and I have no idea what's causing it.
I have already rebuild disk and reset permissions (all seemed fine) 3 times.
I've rebooted over 8 times since last night. I cannot use my Mac anymore reliably.
Please help. -
Can somebody please advise urgently...
I backed up my entire hard-drive of my macbook pro - just prior to installing osx mountain lion.
I put everything into a folder on my desktop - then backed it up onto an external drive. Once this was done - i deleted the folder off my desktop - and following this - things started to go all weird...pages hanging, the coloured 'wheel of death' appeared for ages. So i had to employ a 'hard-boot' restart - as i had not other options.
I'm pretty sure i made copies of of files/apps/folders etc - however not so sure now as i cant even start up my laptop!!!
Can somebosy please help me urgently??!!!Got the exact same problem, and I also did this operation many times before, from 500Gb to 750Gb, and then from 750Gb to 1 Gb. Not My HD got a little such complaining about bad sectors when in windows bootcamp, but still runs fine though.
So I bought a new 1Gb drive exactly same drive as the one thats getting sick. I did the clone thing, with super duper, CCC, DU, but no matter it will not boot when i move the new drive inside the macbook…….**** thing exuse me, but wasted so much time.
Now I get this strange feeling that something must have changed in the macbook itself. Just wondering if this could be a EFI "mac bios" prevention thing, they made just to sell more new computers, when you can't improve or fix your old one.
If so, then its pretty scary. If not then I simply can't figure out why this suddenly becomes a problem for so many people, as I see so many posts about this!!
BR Pete -
Macbook Pro randomly restarting since installing Mavericks
Hi guys,
I've got a mid-2010 Macbook Pro. Since I installed Mavericks, about 6 months ago, it's started restarting at random (it just goes black and then goes through the reboot cycle. Sometimes it can happen a few times in the same hour - sometimes once a week. It doesn't seem related to what programs I have open or how hot it is running. It often happens a few minutes after the machine has awoken from sleep, but this isn't always the case.
I was convinced that this was due to the faulty nVidia chip which was included in some mid-2010 MBPs so I took it to the Apple genius bar and showed them this KB article: http://support.apple.com/kb/TS4088 (having first done a clean install of OSX).
They ran "VST (Video System Test) 1.0.3v5 for Macbook Pro (15-inch, mid-2010)" and it passed. They then took the laptop into the back room and "ran some more hardware tests", all of which passed too.
I bought the machine back to my house and started reinstalling software. About 10 minutes ago it restarted itself again (with the same GPU panic message and GPUPanic.cpp:127 line). The only difference between this restart and those before I reinstalled Mavericks is that the previous restarts would be proceeded by a "your computer needs to restart because of a problem" whereas just now no message was displayed until the computer fully rebooted, and then a "your computer was rebooted because of an issue" message was displayed.
I've only installed a few pieces of software, and nothing that I thought would mess with the graphics drivers.
Could anyone please take a look at my logs and see if anything looks amiss? The genius has stressed that it cannot be hardware related so hopefully somebody will spot something.
The only other thing perhaps worth mentioning is that I have 3rd party RAM and a 3rd party SSD harddrive in there. Could either of these be responsible?
Thanks,
Joe
Anonymous UUID: 112D7FC7-B91E-2EB6-6443-E61C57788FB0
Sun Mar 9 20:14:08 2014
panic(cpu 1 caller 0xffffff7f8c3a7fb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fc06d000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff80fbc230b0 : 0xffffff800a022fa9
0xffffff80fbc23130 : 0xffffff7f8c3a7fb0
0xffffff80fbc23200 : 0xffffff7f8aa22eab
0xffffff80fbc232c0 : 0xffffff7f8aaec49a
0xffffff80fbc23300 : 0xffffff7f8aca40e5
0xffffff80fbc23330 : 0xffffff7f8aca4e10
0xffffff80fbc23370 : 0xffffff7f8a9ffaa0
0xffffff80fbc23490 : 0xffffff7f8aa0047c
0xffffff80fbc23520 : 0xffffff7f8a9fd83b
0xffffff80fbc23560 : 0xffffff7f8a9fd7ab
0xffffff80fbc23600 : 0xffffff7f8aa27506
0xffffff80fbc23800 : 0xffffff7f8aa28386
0xffffff80fbc238e0 : 0xffffff7f8b9aa9c2
0xffffff80fbc23920 : 0xffffff7f8b9ba37f
0xffffff80fbc23940 : 0xffffff7f8b9e833b
0xffffff80fbc23980 : 0xffffff7f8b9e839b
0xffffff80fbc239c0 : 0xffffff7f8b9bfe15
0xffffff80fbc23a10 : 0xffffff7f8b98bb5e
0xffffff80fbc23aa0 : 0xffffff7f8b987ae7
0xffffff80fbc23ad0 : 0xffffff7f8b985636
0xffffff80fbc23b00 : 0xffffff800a4cbe03
0xffffff80fbc23b90 : 0xffffff800a4cdcff
0xffffff80fbc23bf0 : 0xffffff800a4cb81f
0xffffff80fbc23d40 : 0xffffff800a0b6558
0xffffff80fbc23e50 : 0xffffff800a026bf1
0xffffff80fbc23e80 : 0xffffff800a0139f5
0xffffff80fbc23ef0 : 0xffffff800a01e043
0xffffff80fbc23f70 : 0xffffff800a0c976d
0xffffff80fbc23fb0 : 0xffffff800a0f3b46
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f8c39a000->0xffffff7f8c3acfff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8c392000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8a928000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8c395000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000->0xffffff7f8ac3bfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8ac46000->0xffffff7f8aeeffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8 b96a000->0xffffff7f8ba34fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000009e00000
Kernel text base: 0xffffff800a000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 11037347284434
last loaded kext at 10348497566362: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c4f6000, size 49152)
last unloaded kext at 10463845022096: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c4f6000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs 2.0.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.15
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleHWAccess 1
com.apple.GeForceTesla 8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: OCZ-VERTEX2, 240.06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:I just wanted to share my experiences with Apple recently.
To give some background: my mid-2010 Macbook Pro started restarting randomly after I upgraded to Mavericks and the logs indicated that it was the GPU issue. I am currently residing in Dublin so my nearest Apple store is over 100 miles away in Belfast (a 2-3 hour drive or train journey).
I first took the machine to the Apple store on the 8th March, having first made an appointment at the Genius Bar. I had entered details of the issue into the concierge system and the Genius seemed to know what he was dealing with. He ran the GPU test - which it promptly passed - but, after this point, I didn't see the Genius again as he disappeared into a back room, never to return.
About 20 minutes later (as I was beginning to get annoyed) someone else came and asked if I was being helped. I explained the situation to him and he hurriedly offered to "take it in the back to run further tests". I agreed and left the machine with him - but in all the kerfuffle I left my charger behind.
I went back and collected my laptop as the store was closing. I briefly discussed the test results with a different Genius, who suggested that it must be a software issue. He said that - as I had restored the OS to factory settings before the visit - it was most probably fixed. Given that it had not restarted since I restored the machine (the night before), I agreed and left.
Unfortunately, I didn't realise that I'd forgotten my charger until I got home. I called the store the next day but was told that it's "not Apple policy" to post things out and that if I wanted the charger I'd have to collect it from the store myself. I was then told that it would probably be better for me to "just buy a new one" given the distance involved!
Anyway, the next day I was reinstalling some software and the machine restarted again. I made a post on here and was told that the logs still suggested a faulty GPU, and that the Genius should have spotted it.
So I made another trip to Belfast!
First, I tried to collect my charger. After some crossed wire between staff members, it turned out that someone had labelled my charger and left it on the side for me to collect, but then someone else had then thrown it away. To Apple's credit, however, they gave me a new one off the shelf without hesitation.
Next, the Genius ran the same test again and this time it failed. I asked the Genius why it would be the case that the EXACT same test would pass one day and fail the next but he didn't have any ideas. It is *my* theory that the test not only checks the GPU itself, but also looks in the log folder for logs that indicate a faulty GPU and that, by restoring the OS before I took it in, I effectively "cleared" this folder and made it impossible to detect.
Anyway, he next mentioned that it was out of warranty and that I would need to pay for a repair. However, I had a printout from the trading standards site which outlined the Sale of Goods act and how (under UK law) we are protected for 6 years from purchase if a product is defective. He spoke to a couple of managers and agreed to replace the motherboard without charge.
Next, he wanted proof that I'd purchased the machine directly from the Apple website, as apparently their records only go back 18 months (!). Unfortunately, I lost some emails a couple of years back and no longer had the receipt but - after another discussion with managers - he agreed to proceed anyway.
He then said that I would have to come and collect the machine in a few days. The trading standards guidelines say that the RETAILER is responsible for arranging collection and delivery of the faulty product so I asked whether they could ship it to Dublin. However, he argued that to do this I would have to rearrange everything through AppleCare and have them collect/deliver the machine. So, having gotten this far (and not wanting them to change their minds), I just agreed.
Anyway, I received an email saying that it was ready a few days later so I went back to Belfast again and collected it. So far (touch wood) it's been working perfectly and without a single restart.
So, the things to remember:
1) The test may not detect the issue the first time but that doesn't mean it's not there
2) Restoring OSX to factory settings MAY impede the ability for the test to detect the issue
3) It doesn't matter if you're out of warranty if you're covered by Consumer Law (check out the law in your country)
4) Don't leave your charger in the Apple store!
NB: I'm not a lawyer, of course, and none of this constitutes legal advice; I'm just hoping it will help some people as there seem to be a LOT of folks having this issue. -
My MacBook Pro keyboard not working correctly after Win7 bootcamp installation.
Installation went well but when I boot either with OSx or Win it always keeps Windows keyboard.
How can I have Mac keyboard in OS boot and Win keyboard in Win boot?Hi - I have the exact same model as your MacBook and had a few questions as mine is acting up. I upgraded the ram to 8gb (2x 4GB ram) and ever since then my computer has not been running as smoothly and the start up time is horrendous. Have you encountered this problem? And if so how did you fix? What would you advise me do?
I was thinking of reverting back to the original factory 4GB then rebooting the entire computer. Any suggestions?
Thanks in advance!
Allen -
How to type vertical line on macbook pro keyboards?
Please tell me how to type vertical line on macbook pro keyboards?
(1) It sounds like you might be using a Spanish keyboard. You should specify this to begin with. Unless you do, the default assumption is that you're using a US keyboard. The advice you received is correct for the US keyboard.
(2) To see how to enter any character available with your current keyboard, enable Keyboard Viewer, as described here
<http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh35878.html>
(3) There is no "alt" key on a Mac keyboard. You are talking about the Option (⌥) key. See (search for "Alt key" in)
What's it called on my Mac?
<http://docs.info.apple.com/article.html?path=Mac/10.7/en/cpmh0038.html>
Switch 101: On Windows, I used to...
<http://support.apple.com/kb/HT2514>
(4) My advice is move on from Fraise. AFAIK, it's dead. Try TextWrangler, which is free and more capable. -
My MacBook Pro keyboard doesn't work to log in, but lets me type if I'm logged in as a guest. What do I do?
OK, some more info.
I have re-installed os/x and applied all of the updates.
I have tried to migrate my existing accounts and the problem consistently manifests as below:
1. In a new user account, I can log in and use the keyboard then logout
2. If I log in to the migrated user account, the non-numeric keys on the keyboard do not work. If I then log out, and try to log in to another account on the same machine, the non-numeric keys continue not to work.
This would seem to suggest that as the profiles being migrated are on a machine with the same version of up to date OS/X, the issue lies with either the Macbook Pro (other people have also had keyboard problems) or with the migration assistant not working properly given that the current profiles work fine on another mac.
Any more ideas anyone? -
Option dragging regions disables macbook pro keyboard.
when option dragging to copy regions i hear a rapid clicking and then my macbook pro keyboard is disabled and i must restart to enable them? macbook pro is 10.6.8. snow leopard. logic pro is current. is this a bug or am i not doing something correctly.
This sounds like you have might have turned on one of the "accessibility' features of OS X..
or...
Did you install something else just prior to this problem occuring? It could well be the cause of the issue if you did so..... -
Macbook Pro keyboard not functioning upon waking.
Hello Apple Discussion Community,
Since installing Yosemite, I have been running into an extremely annoying issue that I hope will be addressed in a future update. So far, I have searched Google and the Apple discussion forums for someone else experiencing this problem, but have had no luck.
I do not know how to recreate the bug, as it occurs randomly. Sometimes, after my computer goes into a brief sleep (monitor turns black) or a deep sleep (monitor turns black, external hard drives power down), the Macbook Pro keyboard will not function at all upon waking. No matter what key I hit, it will not respond -- as if it is not plugged in, despite being a component of the laptop.
I have read about people experiencing issues with Wireless/Bluetooth keyboards, but so far not with the physical laptop keyboard.
If it does not function right after a deep sleep, when I have to enter a password to log into my account, I must log into the guest account and use the virtual keyboard to enter in my username and password so I can restart the computer. After a restart, it functions properly.
Has anyone else experienced this bug? Does Apple know about this issue and can I expect it to be patched in the future? Is there any advice someone can give me to prevent this from occurring anymore? Do I have to re-wipe my computer and complete another fresh install of OS X Yosemite?
I'd appreciate any advice or information!
Thanks,
DylanWe are mainly users, so we don't know if Apple knows or not.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback
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