Input Level problem in GB with Fastrack Pro

I have a wierd problem with Fastrack Pro. It's the same in GB and also Logic Express. I'm trying to record acoustic piano with a pair of condensor mic's on a MacBook Pro. I do get a weak signal in both programs if I set the gain knobs on Fastrack above 3/4 position. But there's no ability to adjust the signal up until I push the knobs to maximum. Then the signal clips. M-Audio let me exchange the unit for a new one, but the problem's the same. I took the setup to AppleCare and tried it on a MacBook there--same problem. AppleCare says there may be a problem with M-audio's driver, but they haven't found a fix yet. Has anybody else experienced this, or have any ideas on how to fix it?

HT, thanks for your interest. I've tried with the pads both on and off, but to no effect. Another point of info: I used the Fastrack with my old Dell system, and it worked normally. It really seems to be internal to the MacBook, since the meter seems to work right in System Preferences but not in GB and LE. Can you think of anyway to calibrate the System Pref input to the app inputs? I know this is supposed to be automatic, but so far it's not working that way.

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