Inquire button is greyed out in SRM 7.0 Approval screen

Hi Friends,
   Any one faced an issue that the functionality 'inquire button' is greyed out in the SRM 7.0 approval screen. I have given Approval with Completion in the level type in SPRO. still i am not able to see the 'inquire button' in the approval screen. Any input on this issue..
John.

Fixed my self

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    this FM is called within the program where the OBJKEY is the IDOC number
    within EBP-System.
    where the OBJKEY is the IDOC number within EBP-System.                                              
    Because the corresponding IDOC is never found in the backend system                                 
    (the return code from backend system is always 1 - object not found)                                
    all confirmations get the status I1019 (Transfer Error) and stay hang                               
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    Hope this helps,
    Kind Regards,
    Matthew

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