Inquiry regarding my subscription to Adobe.

I paid $9.99 + tax to join Adobe. Why are they saying this is a 30-day trial. Also where do I get the License # I am required to enter?

Hi 2010joy,
I have checked your account and found that the subscription has not been activated on any machine so far. If you have installed the products on your machine , can you please try and launch the product and Click on License this software and sign in with the email add that you have used to purchase the subscription.
Cheers,
Kartikay Sharma

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Why won't Adobe respond to my inquiry regarding the failure to deliver the product I purchased?

I seem to be in a vacuum with Adobe and their customer support. I cannot get answers from anyone on this subject. I love Adobe products, but I am sad to say that right now they are stealing from me. The support people in India simply cannot address this situation because it does not seem to fall into their protocol. I have sent emails to almost every department (including to report that Adobe has pirated me). No Response.
On 8-27-2012, I purchased a 1 year pre-paid subscription to photoshop CS6. I paid $248.86 for the pre-paid card.
The card arrived and I went to this address to redeem the card: www.creativecloud.com/redeem
I entered the 24 digit card number and that allowed me to download and use the software. Great!
1 month into my membership, I had a technical issue with Adobe Bridge. I called technical support and spoke to a guy in India who asked me for my serial number. I never had a serial number, I had a pre-paid card. He asked me for my adobe ID (I have an Adobe ID because I have another subscription to Illustrator, which is working fine). I gave him my ID and he told me that I do not have Photoshop CS6.
After much explanation and transfers to the highest levels of support, the guys in India decided to just hang-up on me. They could not resolve my issue, so they hung up on me. LITERALLY!
I have called and chatted with support for at least 13 more hours since then. I have been late with a project and lost a client since then. I have called the local Adobe office in San Francisco and the girl at the desk couldnt help me. I have sent an e-mail to multiple employees of Adobe. I have posted on this forum multiple times. NO ANSWERS!
I purchased a pre-paid subscription to Adobe, and they will not honor the subscription because the format in which I purchased the subscription was short lived (pre-paid card). Today, you can purchase a monthly subscription on creative cloud.com. On 8-27-2012, you could not. You had to buy a card from Amazon or Staples.
Adobe has failed to respond to me in any of the ways that I have attempted to contact them. I keep getting forwarded to the support guys in India who don't have any way of helping me unless I have a serial number. I was never given a serial number, but I am holding the card that I bought and the receipt that I received from Amazon.
This has been the most frustrating experience I have ever encountered with a company. I work for VMware and I expect more from a company like Adobe. This situation has become so over the top frustrating. I feel like I was just scammed on Craigslist.... but I was scammed by Adobe of all companies. UNREAL!!!
Would anyone with a heart beat care to help me resolve this issue? Anyone at all who works for Adobe? Please have some sense of obligation to a loyal customer. It's $250 that I paid you, not much for you to resolve, but it meens plenty to me. I just dont want Adobe to steal $250 from me. But thats whats happening here.
Thanks!- R

Hi Curt,
Thank you for your response. This is why I say I am in a vacume. I did not buy a creative cloud membership, I bought a pre-paid card which did not require an adobe ID or come with a serial number. Your response is very similar to those in India, they want my serial number or my adobe ID. Neither show my pre-paid card purchase. I think the pre-paid card idea was short lived at adobe. Sometime after August 2012, they offered CS6 subscriptions on Creative Cloud, and the pre-paid card purchasers were SOL when something went wrong. I would love to register my CS6 subscription with my Adobe ID... I was never given that option. I know its hard to believe, and there is a chance that this is UE. But at the end of the day, Adobe should be able to help me address this situation. I have the card in my hand, and I have the reciept in my hand. No one from Adobe has been able to help me despite that. It is a disconnect with their pre-paid card offering and creative cloud offering. I will give anyone my pre-paid card number, adobe ID and my purchase reciept if they can solve this riddle. (I'm 5 months and 15-20 hours of phone time into it and still no resolution). The fine people in India dont have the capacity to troubleshoot this. Adobe has no other source to resolve this except the ones I am taking now... posting on user forums, calling local offices, reporting piracy... I'm doing everything short of handcuffing myself to the doors of the closest Adobe office.) It's bad news man. But thank you for your response.
-R

One-year free subscription to Adobe Creative Cloud Photography

Hey! I want to buy a Canon Pixma Pro-1 printer and it says there that Adobe and Canon has an offer on a one-year free subscription to Adobe Creative Cloud Photography. My question is: I already have a subscription, how will I be able to use the offer?

Hello Johan!
I have received a reply to my question on twitter from Adobe Customer Care and writes:
"HI, were you able to connect to a chat agent? We can cancel your current subscription so you can claim the free year. ^SV
You can follow us & send us a DM of your Adobe ID to have us cancel this for you. Did you get a redeem code for the offer?^SV"
Regards
Marek

I have a subscription to Adobe Creative Suite. Can I download a product onto more than one computer?

I have a subscription to Adobe Creative Suite. Can I download a product onto more than one computer? I have a PC and a Mac and it would be nice to use my Mac with Adobe InDesign.

If you mean Creative Cloud then yes, you can install and activate on two
machine with no regard to platform.
Bob

I really want to cancel my subscription to Adobe Creative Cloud.

I concluded my one-year subscription to Adobe Creative Cloud and I contacted customer support and they canceled my subscription and they tell me that there will be no charge for canceling because I concluded my full year. I have a transctiption of that chat. Now I received an email telling me that "Per your request, we have reactivated your subscription to Creative Cloud", Whats going on here?. I didn't reactivated my account!, I already canceled my annual subscription. (Adobe) Really I don't need another year of Creative Cloud. The chat option is disabled and when I call to the phone number provided by Adobe, it only tells me to inititate a chat with and Adobe representative, but that option is disabled!. Are there still people taking care of customers?
How can I really (really) cancel my subscription?
Thank you if a human reads and attends my concern.

The CC purchased in Dec 12, 2013 have been cancelled successfully, you shall not be billed further.
Regards
Rajshree

I would like to cancel my annual subscription to Adobe Export PDF.

My name is Paula Vivona and I would like to cancel my annual subscription to Adobe Export PDF. It was very useful to me in my senior year of college. I have graduated and no longer need the service. Thank you so much.

Hi pvivona,
I have cancelled your subscription, and set the refund process in motion.
Your refund no.is 66202407.
Regards,
Florence

How do I downgrade my subscription from Adobe CC to Photoshop only?

I signed up for a yearly subscription around October 2013 for CC. But I've only learnt to use Photoshop and I never use the other programmes. I'm currently not working so I cannot afford the $49.99 a month subscription. I would like to downgrade my subscription/membership to Photoshop only, as $9.99 a month is within my budget. I have tried the Chat facility a few times, but I have never been successful in getting anyone online to talk to. The last time I tried, I was waiting online for over an hour and just kept getting the "thank you for your patience" message.
Please let me know if it's possible to downgrade to Photoshop only, and if so, how to go about it. Thank you!
AlyZen

Hi again Rajshree,
I'm still not able to purchase Photography CC on Adobe.com. I tried logging out and purchasing as a new user, but it asked me to set up a user name and password, and I would like to use my existing one. The minute I log in, it defaults again to the message " You're already subscribed to the Creative Cloud membership (one-year), A$49.99/month plus applicable tax. See your plan details. Want to take advantage of our promo for this product? Please contact Customer Support to see if you qualify".
Can I give you permission to override this and make the purchase of Photography CC on my behalf, and cancel my CC membership? If not, please advise how I can change my subscription, as I can't find a way to get around my existing subscription. If I cancelled it, I'd get charged 50% of the remainder of my yearly subscription, and you've already said there won't be any penalty. Thanks!
AlyZen
Date: Wed, 12 Feb 2014 21:10:26 -0800
From: [email protected]
To: [email protected]
Subject: How do I downgrade my subscription from Adobe CC to Photoshop only?
    Re: How do I downgrade my subscription from Adobe CC to Photoshop only?
    created by Rajshree in Adobe Creative Cloud - View the full discussion
Hi,
Welcome to Adobe Forum,
We have good news for you, you can just log in to Adobe.com & buy the Photography CC & inbox me privately your order number. I will cancel the Adobe CC subscription without any penalty.
Please refer to http://www.adobe.com/in/products/creativecloud/faq.html#pslr-bundle
The offer includes access to Photoshop CC and Lightroom 5, plus feature updates and upgrades as they are available; 20GB of cloud storage for file sharing and collaboration; and Behance ProSite for your own fully customizable professional portfolio. That means you get all the benefits of a Creative Cloud single-app membership for Photoshop CC, but with Lightroom 5 included as well, for a terrific monthly price.Requires an annual commitment with monthly billing. Available for purchase through March 31, 2014 from Adobe.com only.Regards,
Rajshree
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Looking for my serial number under subscription on adobe acroBat pro X1 is chewing all of my important seconds in my life.

Looking for my serial number under subscription on adobe acrobat pro X1 is chewing all of my important seconds in my life. I purchased today 19.99 and I want to start my testing in this software but there is no way I can find any serial number in my email or in my account?

On May. 12, 2014, you purchased the Subscription of Acrobat XI Pro.
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   Mac
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree

I have made a subscription to Adobe Muse but if I log into my account my products and subscriptions no longer appears

I have made a subscription to Adobe Muse but if I log into my account my products and subscriptions no longer appears

Hi,
Delete the OOBE folder as mentioned in this article and then try to sign in with the ID you used to purchase the adobe Muse subscription. An unexpected error occurred I -200
Regards,
Aish

I have a monthly subscription to Adobe Acrobat Pro. Can I load it on both my desktop and laptop?

I have a monthly subscription to Adobe Acrobat Pro. Can I load it on both my desktop and laptop?

Hi glennm98649874,
Absolutely yes! You can install your Acrobat subscription on up to two computers like your desktop & laptop.
Install Acrobat and use the same Adobe ID credentials to activate the software on both the machines.
Try and let me know if you need further help.
Regards,
Anubha

How do I end my free subscription to adobe creative cloud?

How do I end my free subscription to adobe creative cloud? I didn't cancel the trail to remain subscribed. It is very disappointing that finding information on this topic seems to bee impossible.

You do not have any CC registered to this ID, you are not being charged for CC. A free subscription is never, it gets disabled after 30 days.
Regards
Rajshree

How do i end my subscription with adobe for the month

how do i end my subscription with adobe for the month

Hi,
To end up your subscription contact our chat support:
Contact Customer Care
Regards,
Florence

I just purchased a month-to-month subscription to Adobe Acrobat. But my computer has rejected the program three times so I'd like to cancel that order and exchange it for the Adobe Export program. I just need to edit some PDFs that have pencil marks on th

I just purchased a month-to-month subscription to Adobe Acrobat. But my computer has rejected the program three times so I'd like to cancel that order and exchange it for the Adobe Export program. I just need to edit some PDFs that have pencil marks on them.

Hi Susan,
Please let me know what exact error you get while editing PDFs as I might be able to help you.
If you still wantto cancel your Acrobat monthly subscription and get it exchanged with Adobe ExportPDF online service, then visit:
Contact Customer Care
Regards,
Anubha

I purchased 2 one-year subscriptions for Adobe Export at $ 29.88 on Oct. 2013 and at $ 25.37 Mar. 2014.

I purchased 2 one-year subscriptions for Adobe Export at $ 29.88 on Oct. 2013 and at $ 25.37 Mar. 2014. But, when I signed in today, the site asks me purchase another one-year subscription. I don't understand. I have bank transaction records.

Thank you for your swift response.
I was able to sign in using the original email address that I used when I first signed up last Oct. What I still don't understand is how I somehow signed up for the same subscription last March .
I have always been using https://cloud.acrobat.com/exportpdf because I bookmarked it when I first signed up. I never use computers other than mine because of my disability. Whenever I signed in, the site showed my original email address, asking for my password. I don't understand why I ended up signing for the second time. The original email address was showing up until the other day when the site showed my old email address that I deactivated sometime ago. I could not sign in because I had no record of the password for this address.
Yes, I do see my subscriptions listed under "My Plans & Products" and are both still active. But, I don't seem to be able to get refund by canceling one of them.
Regards, Ikuko

How do I cancel my annual subscription to Adobe ExportPDF?

How do I cancel my annual subscription to Adobe ExportPDF?

Hi Muy,
We're sorry to hear you'd like to cancel your subscriptions. Kindly contact our chat support for cancelling you Adobe subscription by clicking on below mentioned link
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html
Regards,
~Pranav

Inquiry regarding my subscription to Adobe.

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