Insert inbound email as an attachment in a new email

Sorry experts. I think this question is more apropriate in the ABAP forum, but since I'm doing this from a BSP application, and there are no answers from there I'll check with the experts here.
I need to send in a reply of an email, the source email as an attachment (even if it have attachments included).
At outlook, we can save an email as a .msg file to the hard disk, and the attach it in a new email.
In a bsp application (such as IC Webclient), do you think it is possible to do this automatically?
I can get all the information relative to an inbound email (by knowing it's SOODK id), by doing the following line codes.
DATA: LV_MAIL_DATA TYPE REF TO CL_CRM_EMAIL_DATA.
DATA: SOME_SOODK TYPE SOODK.
SOME_SOODK = 'RAW30000000006996'.
LV_MAIL_DATA = CL_CRM_EMAIL_UTILITY=>GET_MAIL_DATA_FROM_SO( IV_OBJECT_ID = SOME_SOODK ).
In lv_mail_data, I can see the headers, the TO and FROM email adresses, the body of the email, and it's attachments.
What I don't know how to do, is to take this email as a whole object, and insert it as an attachment in a new email to be sented.
Anyone can give a clue?
Thanks!
Regards

Not needed anymore.

Similar Messages

Inbound Email for Upload attachment

HI Guys,
What is the procedure to Upload CSV File attachment by inbound email in SNC via File Transfer Functionality.
-$andeep

Hi Nikkil
We are facing the same issue on upload File Transfer through Inbound Email functionality
It Would be great if you throw some light on this issue
We are processing ASN through an Email for Due List of purchasing Documents
When we send a E-mail with CSV file as an attachment to the defined Reciepent Mail addresss
It reaches SNC and also visible in SOIN TA, but there is no further update on this transaction, ASN is not getting posted for this attachment
We had made the following Setting for Inbound Email for File Upload
Make Settings for Global Constants- qRFC destination, Sender e-mail
Number Ranges for File Transfer-Define Number Ranges for Upload Profile Number
Determine Accepted E-Mail Addresses for File Upload- we had mapped the Interace(ASNDLPD) to Email Pattern
Determine Error Control of the File Upload - for Interface (ASNDLPD)
And we are also maintanied the exit rules for Inbound processing In SO50 - we had entry for /SCA/CL_FTR_MAIL_INBOUND for Internet Mail(Communication Type)
Is there any other setting that we missed out?
Regards
Satish

Create service request with inbound email linked to it

Hi,
we are on CRM 7.0 and interaction center agents need to open and read inbound emails in the agent inbox and in some cases manually create Service Requests to which the email should be linked.
Is there any standard functionality to manually create a new Service Request with the inbound email linked to it or do we have to implement it with custom coding? (we have already used ERMS to automatically create Service Requests linked to emails, but in some scenarios agents need to create manually service requests linked to mails after reading the email in the inbox)
Thanks,
laura.

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

Inbound emails stripped of .FAX attachments

G'day all,
I'm on a 620 system up to basis patch 60.
When an inbound email contains an attachment with extension .FAX the attachment disappears!!
Any other extensions are fine. The .FAX files in my case are actually .TIF files but the software creates them with .FAX extension.
If I rename the file to have a .FOX extension for example, the attachment makes it into SAP just fine, as does any other extensions I've tried (.TXT, .DOC, .ZIP, .PDF, .XLS etc)
This happens whether I send to a normal SAP users inbox or whether I handle the inbound request using my own SO50 configured class.
We've turned on the Inbound and General trace in SCOT and there is nothing too exciting. The log does show there is a .FAX attachment present (so it's not stripped by the external mail system) but it doesn't indicate that it's been removed.
Please note!! This is NOT inbound Fax handling. It's just a mail that happens to have an attachment which ends with the extension .FAX.
Any ideas??
Thanks,
Mark

Hello,
Can you please check SAP note:
813619
make sure the customizing of the type .FAX is correct.
Best regards,
Dezso

Inbound email in interaction record

Hi experts,
I use workflow WS 14000164 to process incoming email. I would expect somehow to have the mail in BP interaction record. I can see the workitem and the attached email in WebClient Inbox but I do not see it in interaction record. Which solution does the standard provide?
I am using CRM2007.
Best regards,
Patrick

HI ,
Currently even i was unable to find the solution for the inbound email attachment , i can see the attachment in the email, while processing email attachment is not automaticallly link to Interaction record.
Even if log in to SAPGui and transation it does't contains attachment .
Activity clipboard i can see the inbound email .
Best Regards,
Satish Kumar

Inbound email - delete attachments/content?

We are using ERMS to process inbound mails. Occasionally, agents will receive unsolicited attachments which we would like (from a legal point of view) to remove from the email.
Is there a standard solution to allow for specific email attachments to be deleted?
BR
Sham Haque

I managed to delete the physical attachment
inbound emails and their attachments are handled by KPRO (Knowledge Provider) - the field SOOD-EXTCT has the value "K" for these entries
KPRO handles storage and access in quite a well documented fashion - if you know where to look!
I found these 2 resources online:
Document Management with KPro - SAP Knowledge Provider (BC-SRV-KPR) - SAP Library
There is a list of FMs including one called SDOK_PHIO_DELETE.
To get the PHIO ID, I followed the guide here:
SAP Content Management - Link between SAP Objects and originals - Product Lifecycle Management - SCN Wiki
I hope this is useful for someone else - and gives us a starting point for creating a custom report

Inbound email in to sap

Hi gurus,
Has anyone directed inbound email to a public folder or know how that can be achieved?
Any ideas or help is appreciated.
Thanks in advance
kumar

Hello,
to answer my own questions:
Question 1: Yes it is possible. Take the document Id and insert a dataset into the table SOFM with the id of the public folder.
Question 2:
DATA: lcl_doc         type ref to cl_document_bcs,
           ls_object_id   type soodk.
        lcl_doc ?= document.
        ls_object_id-objtp = lcl_doc->get_doctp( ).
        ls_object_id-objyr = lcl_doc->get_docyr( ).
        ls_object_id-objno = lcl_doc->get_docno( ).
        concatenate ls_object_id-objtp ls_object_id-objyr ls_object_id-objno into lv_docid.
Regards
Friederike Braun

Tapping sender in Inbound Email to add Public Cert

To add a sender's public cert (in a signed S/MIME email), I read that I should tap the sender's address in the inbound email.
I read that this should bring up a Sender dialog box, in which I can accept the public cert.
But...when I tap the sender's address in the inbound email, suddenly my email goes away and my home screen appears.
Does anyone know what might be wrong here?
Thanks.
Mac
iPhone 5 IOS 7

Hello,
to answer my own questions:
Question 1: Yes it is possible. Take the document Id and insert a dataset into the table SOFM with the id of the public folder.
Question 2:
DATA: lcl_doc         type ref to cl_document_bcs,
           ls_object_id   type soodk.
        lcl_doc ?= document.
        ls_object_id-objtp = lcl_doc->get_doctp( ).
        ls_object_id-objyr = lcl_doc->get_docyr( ).
        ls_object_id-objno = lcl_doc->get_docno( ).
        concatenate ls_object_id-objtp ls_object_id-objyr ls_object_id-objno into lv_docid.
Regards
Friederike Braun

Inbound email update data in R/3 46C?

I know that Interactive Forms has the possibility of having an inbound email update data in R/3?
I also know that Interactive Forms is not possible with version 46C.
Can I get an inbound e-mail to update data in R/3 if I am on version 46C???
-Ken

Dear Relaxed Surfer,
The link you give is great to handle basis setup.
Is there a place to handle application setup? Suppose I want an inbound e-mail to execute a transaction, call a BAPI or simply do a direct update to a Zee table. Is there documentation on this?
-Ken

HT5275 When I download an attachment, it doesn't open in a new window. It goes to my finder, but I must click on an email attachment at least 3 times in order to find it there. Is there a way to change the preferences to simply open attachment in a new

When I download an attachment, it doesn't open in a new window. It goes to my finder, but I must click on an email attachment at least 3 times in order to find it there. Is there a way to change the preferences to simply open attachment in a new window?

http://www.apple.com/feedback/kaywerty wrote:
A rather long winded way of asking if anybody knows if it's possible to have multi-windows open
It's not possible.
Suggestions here -> Apple Product feedback

In Earthlink WebMail when inserting an email address or weblink, the text no longer turns blue and underlines, and I can't change font colors. IE Works.

Whenever I try to insert an email address or a link to a website, I no longer get the automatic hyperlink (turning blue and underlining). Also if I try to change the font color on some text it either doesn't change from black or it changes to a different color. (If I try to change to red, I get dark green; change to a bright green, I get dark red; change to blue or yellow, I get black).
I tried removing and reinstalling Firefox to no avail. Earthlink is clueless.
This all works properly using Internet Explorer.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button ''or'' Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
These features rely on JavaScript, and it sounds as though you have scripting enabled if you get (the wrong) color changes. Some add-ons might alter the way scripts operate, so a standard diagnostic to bypass interference by extensions (and some custom settings) is to try Firefox's Safe Mode.
First, I recommend backing up your Firefox settings in case something goes wrong. See [[Backing up your information]]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox in Firefox's Safe Mode ([[Safe Mode]]) using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode."
If those features work correctly, this points to one of your extensions or custom settings as the problem.
To also disable plugins, you can use this page:
orange Firefox button ''or'' classic Tools menu > Add-ons > Plugins category
Any change?

Enable SAP Inbound email through IMAP, POP3 & MAPI instead of SMTP

Hi,
I am trying to configure SAP Inbound email in CRM 6.0 and would like to know if I can use IMAP, POP3 or MAPI instead of SMTP due to our company's legal policies and maintenance purposes.
If there is a way, please let me know how to?
I have checked other options but none of them talk about IMAP, POP3 or MAPI
*) ICI (Integrated Communication Interface)
*) Agent Inox based on SAP Connect Interface via SAP Business WorkflowCheck
http://help.sap.com/saphelp_crm60/helpdata/en/46/23e545c17b5872e10000000a11466f/content.htm
PI Mail Adapter - http://help.sap.com/saphelp_nw04/helpdata/en/ad/bf93409c663228e10000000a1550b0/frameset.htm
Configuring the Sender Mail Adapter - http://help.sap.com/saphelp_nw04/helpdata/en/ad/bf93409c663228e10000000a1550b0/frameset.htm
Configuring the Receiver Mail Adapter - http://help.sap.com/saphelp_nw04/helpdata/en/ad/bf93409c663228e10000000a1550b0/frameset.htm
Thanks in advance

Hello,
As far as I am aware, SMTP is now the only supported option for configuring inbound emails through the SAPConnect interface into the Interaction Center agent inbox.
[SAP Note 455140|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=455140]
[SAP Note 1236270|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1236270}
Best regards,
John

Inbound Email configuration - SAP CRM with MS Exchange Server

Dear Pundits,
We are implementing SAP CRM and one of the requirement is to configure the Inbound email functionality.
As of now, we have successfully configured the outbound mail functionality.
The inbound email functionality to a Single client:
Our MS Exchange Server Domain is ITAstute.com.
Where as, on the CRM system, under SCOT transaction --> Settings --> Default Domain, we have entered the Domain name as
crm-dev.itastute.com
We are planning to receive emails for different email id's like service, complaints, and so on into our SAP system.
How will the exchange server can direct the mails from above external emails from domail itastute.com to onto CRM server domain crm-dev.itastute.com????
Thank you,
Nikee

Then you need to define the routing rule in the exchange server.
Exchange server config is outside the SAP scope and you should contact your exchange admin to get it done.
Also they might force you to use the port 25 if you have any policy such in your company.
We used the routing rule from exchange to BIGIP and BIGIP to our SAP server, that way we could use different port.
You could search in google for the steps and i come accross the link given below.
See if its useful.
Link: [exchange rule|http://www.petri.co.il/forums/showthread.php?t=13120]
Additional input related to the rule.
you need to define the virtual host if you have more than one client that need to be configured for inbound routing.
*@crm-dev.itastutecom => * applies to any user in your system and crm-dev.itastutecom should be your virtual host.
janus.itastute.com => is your hostname and define port number for each client that need to configured.

Inbound Email process issue

Hi,
we have a issue with inbound email process. inbound emails are not coming and showing inbox undeleverable message
showing below message in undeleverable mail
"There was a SMTP communication problem with the recipient's email server"
please help me how to solve this issue. i am working on CRM 7.0 version.
Thanks & Regards
Kishore kumar

Hi,
If you posted the Document through VL32N.. Then you cannot try reversal using MIGO, becaouse it will not update "delivery document flow". For more reasons please see the Note "199703"
If you have created any reversal material document. then cancel it. you can reverse the Inbound delivery only using VL09
Regards
GK.

Error in workflow mailer configuration - Inbound Email Server

Hi
I have Windows 2000 SP4.
I have installed Oracle Workflow 2.6.3 Standalone as below
I have installed Oracle Database 10gR1 and Oracle Workflow Server 2.6.3 in same oracle home.
I have installed Apache HTTP Server 9.0.4 and Workflow Middle Tier in the same oracle home.
I have finished installation and configuration successfully.
Now I want to configure mailer parameters.
I have started Workflow Component Container and Workflow Management Container.
When I try to enter paramters for mailer I get error in Inbound EMail Account Server Name.
The error says: Unable to make a network connection.
I do not want to configure Inbound Mail Server but I need to enter these parameters as they are mandatory.
I set Inbound Thread Count = 0 so that configuration does not consider parameters for IMAP server.
My mail server is SMTP server.
Any idea how to overcome this error and continue with notification mailer configuration?
Thanks

You would need to modify all the parameters listed in this script. This script updates each of the mailer and agent listener parameter. You may edit the script to remove all API calls OTHER THAN those for "Workflow Notification Mailer".
Then update ALL the parameters for "Workflow Notification Mailer" with appropriate values with Inbound Thread Count to 0 and Outbound Thread Count to 1. Inbound Server Name, Account, Inbox, Discard and Processed values can be ignored. Make sure Outbound Server Name is valid SMTP Server name.
Values like From, HTML Agent should point appropriately as per your env.
Hope this helps
Vijay

Insert inbound email as an attachment in a new email

Similar Messages

Maybe you are looking for