Insert or reinsert bluetooth device

Hi,
I am trying to install Qualcomm Atheros Bluetooth 4.0+HS Driver for Microsoft Windows8.1 but it is giving me message
"The Device may not be present or could have been ejected/unplugged from the system.
Insert or Reinsert Now."
I also tried to check that in Device Manager but there is no Bluetooth icon.
What is the solution?
pls. help me

what your Product Name?
Wisnu Suryandi

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hi , am using hp envy 1002tx . i formatted my lappy few days ago. now when am trying to install the driver for my bluetooth , the installation process dont get completed and in the end an error message comes up saying that the bluetooth device has been unplugged , please insert/reinsert. how to solve this issue?i have tried of installing new version of the driver from hp website but nothing is working.. help me

Hello @debarpan,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your notebook computer is indicating that the Bluetooth device is unplugged after recovering your notebook computer, and I would be happy to assist you in this matter!
The first step I recommend is to restore the original software and hardware drivers that were installed on your computer. To do this, please follow this document on Using Recovery Manager to Restore Software and Drivers (Windows 7). The second step I suggest is to update these drivers by Using HP Support Assistant (Windows 7).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
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I work on behalf of HP
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Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Product Name and No.: HP dv6516tx
Operating System: Windows XP
Error Message: No Bluetooth device found
Changes Made: Updated BIOS to most recent version F. 5A
System Information:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name UDAYMITTAL-PC
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv6500 Notebook PC
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 13 GenuineIntel ~1496 Mhz
BIOS Version/Date Hewlett-Packard F.5A, 3/22/2010
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5687 (xpsp_sp3_qfe.080930-1426)"
User Name UDAYMITTAL-PC\Uday Mittal
Time Zone India Standard Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 2.23 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.83 GB
Page File C:\pagefile.sys
Problem Description:
Yesterday I updated my laptop's BIOS to F 5A - latest available on HP Website. Since then I have lost the bluetooth functionality, which was wroking just fine prior to the update. Now the system doesn't find a bluetooth device.
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2. Reseated the wireless card - Didn't work.
3. Manually checked the connection of bluetooth module to the motherboard - Connection was fine but it still didn't work.
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5. Installed HP Wireless Agent - Didn't work
6. Installed HP Integrated module driver along with HP Wireless Agent - Didn't work
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Insert or reinsert bluetooth device

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