INSERT Script stored as "SQL Statement Script" not firing on Oracle Alert

Question

We are using Alert Manager to run Alerts based on absence information in EBS R12.1.3 HR tables.
Application: Human Resources
Period/Event: Periodic
Frequency: Every Day
The Alert has 2 actions.
One is to email a supervisor based on the Alert SQL finding staff who have had x number of absences over a set period of time.
That is working fine.
The other action is defined as an "SQL Statement Script".
The SQL script inserts the variables defined in the SQL from the main Alert definition SQL, into a custom table.
When the Alert fires, we are getting the email generated, but the INSERT statement isn't firing.
However, when we look at the result of the Alert when it has run, and look at the steps which were fired, we can see the email step and the SQL step. When we look at the SQL in the SQL step which was generated, we can copy and paste it direct into TOAD and it works fine.
We have tried a simple SQL INSERT statement which even just does:
INSERT INTO xx_tmp (VALUE1_DATE, VALUE2) VALUES (SYSDATE, 'this');
But even that does not work.
We wonder if the issue is that we cannot do a direct INSERT from an alert type of "SQL Statement Script"?
We have found another Alert which does a direct UPDATE on a table, but the SQL Statement Script definition has "Purchasing" as the Application, because it's updating a PO table.
In our case, we're trying to insert into a custom table held in our in-house XX schema.
Could the problem be that we don't have the "Application" set? If that's the case, we don't have a corresponding application anyway.
Or can we not do a direct INSERT like this - do we need to use a package instead, and call that?
Any advice much appreciated.
Thanks

Answer 1

Hi Brian,
Alert issue - Custom SQL fix
1. Define actions via "Actions" button on Alert Definition
2. Create an action for e.g. "Send Message to Supervisor"
   Action type: message
   Action - sends email to people
3. Create another action called e.g. "Insert Record"
   Action type: SQL Statement Script
   Fill in SQL in the "Text" section, no need to add a begin or end bit, just a simple INSERT INTO X etc ending with a semi colon
4. Back on the main alert definition window, go to "Action Sets" button
   Here, need one SEQ for the Message / Email (e.g. Seq 1), and then click on "Action Set Details" and click on "Members" tab and select the "Send Message to Supervisor" Action
   Then close the "Action Set Details" window, and return to the "Action Sets" window
   click into 2nd line, add e.g. Seq 2, and call it e.g. "Insert Record", click on "Action Set Details" > Members tab and select the "Insert Record" The problem was that in the first instance, we had a single Action Set, and under "Members" had selected the "Send Message to Supervisor" and "Insert Record" at the same time.
Short answer: each Action needs to be defined as a separate line in the Action Sets definition.
I can send screenshots if you need them, and don't mind putting your email address on this forum.
You can always edit the thread after I've emailed you, to remove your email address.