Inserting a video in Adobe Captivate 6

I need your help.
I inserted a video in my course in Adobe Captivate 6 and when I upload it to my LMS I keep getting a Connection error. I tried to change it to Flash Player 9 to see if that would work and it didn't. Do you have any tricks to help me through this?

Hi there
We need YOUR help!
There is more than one way to insert a video into captivate. Exactly how did you insert the video?
Does the video play before you insert things into the LMS?
What is the video format?
Cheers... Rick

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