Inserting a WMV video file in a topic

Question

I want users to be able to play a WMV file from one of the
topics of my project (CHM file). I am using the "Insert |
Multimedia/Demo.." option. After browsing and selecting the file,
the preview area will show a frame with the video controls but no
video at all. Then I click OK and RoboHelp will insert a "Windows
Media" frame in the topic. When I open the topic after running the
project, I see the same frame with the controls but no video at
all. I can slide the progress bar, but all the other controls seem
disabled.
Can someone please tell me what I am doing wrong? I really
like the idea of the users playing video from the topic. I would't
like to put a hyperlink to the video.

Answer 1

Hi, Carlos, and welcome,
This is a known problem, caused by the fact that the Windows
Media Player control does not work properly when the video file is
compiled into the CHM. There is a workaround, but it requires you
to leave the video file out of the CHM. See the following article
for more information and examples:
http://helpware.net/FAR/far_faq.htm#Applets
Pete