Inspiron 15r (AMD Radeon HD 7730M) CS6 Crashing
Specs:
Windows 8
i7 3162QM @2.1ghz
6gb RAM
I'm unable to use cs6 for longer than 5 minutes before it randomly crashes.
I've got switchable graphics and have tried setting premiere to'high performance' but still no luck. I'm pretty sure it's being caused by my graphics as when I disable the interegated Intel graphics and run cs6 I get an error message saying AMD drivers are not installed.
I've tried updating graphics cards, unistalling/reinstalling and no luck.
It's a shame because I've just bought a new laptop to run Premiere Pro on and it is running like a dream until it crashes.
Any help would be really appreciated.
Thanks.
Dual laptop video problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
You did not provide brand... if you have an HP
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
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XPS 8500, AMD Radeon HD 7870, TF2 Crashes
Team Fortress 2 crashes my XPS 8500. I have an AMD Radeon HD 7870. It always crashes, ALWAYS. There are wild audio and screen artifacts associated w/ this. Often the card dies and I get a message that the card failed but then recovered. The game whites out and must be forced to close. Sometimes I get some kind of computer lock, screen goes black, fans are whirring. Sometimes the crash is at game load screen, right after launch. Sometimes crash happens 10-30 minutes in. It always crashed this machine, but recently the frequency is off the charts. The machine is two years old. Dell replaced the GFX card once with a new one due to failure. I have issues on other games on very rare occasions but TF2 is a guarantee crash. The card is not OC and everything else is pretty stock Dell. I'm in Win 8.1. I've tried:
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I'm running out of ideas. Is this a power supply issue?The EVGA 560 needs a 650W power supply with 2X PCI-E power connections. Card Length is not an issue with the XPS 8500.
That card Works fine in my Inspiron 620.
Getting the power adapters in after is impossible imho but you can plug them up BEFORE inserting and then carefully put the card in.
Here is a better pic with better wiring.
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Re: Satellite L855 - Intel Core i7 - AMD radeon 7670M - Major graphical crashes
Please Please Help me.
I have bought this laptop recently not even a month old and it's starting to become very laggy at times.
When watching videos the video's lag and show random colored squares, and often the whole computer crashes showing only blue and white lines.
Few minutes ago the screen crashed, came back with black lines through my screen and half of the desktop was stuck to the other side:(
Also when playing games it shows black squares on the screen.
I do have about 400GB of downloaded movies and files if that may cause this, but that shouldn't because it's a 1 TERA hardrive.
I have tried everything:(!
Neeed any help please! Please! I don't want to resort to sending it back to the manufacturers because that would take weeks :(> When watching videos the video's lag and show random colored squares, and often the whole computer crashes showing only blue and white lines.
In my opinion its more hardware as a software related issue. However in case its software / driver problem, the system recovery should fix it.
> I have also looked at trying to restore it to factory settings, however when I go to system restore that option of formatting it completely to factory settings is not there.
What system do you use? Win 7.
In case you have Toshiba preinstalled Win 7, press F8 while powering on the unit.
Then choose Repair the computer -> HDD recovery
In case you are using Win 8 check this:
Windows 8 Recovery & Repair
http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm
>I just don't want to end up sending it in, don't want to be without a laptop for 3 weeks
Im afraid if its hardware problem, you will need to contact the service for a fix. -
I installed Premiere Pro CS 6.0 on a brand new system.
Win 8.1,
i7 3.4 GHz on an Asus Sabertooth
16 Gig memory
AMD Radeon R9 290 Graphics Board with the latest drivers and Bios.
On starting Premiere I get the (as I noticed quite frequent appearing) error message that Premiere cannot find a capable play module and the suggestion to update my video drivers.
I tried everything I found in this forum or on the web:
Installed the latest drivers
Run the program as an administrator
Updated the Graphics board Bios
Updated Premiere CS6
Started Gpusniffer in CMD-mode to find out what board it found and added that to the cuda_supported_cards.txt in the Premiere directory.
All to no avail. The app will simply not start.
The Gpusniffers report states:
Loadlibrary “n” failed
Loadlibrary “n” failed
--- OpenGL Info ---
Vendor: ATI Technologies Inc.
Renderer: AMD Radeon R9 200 series
OpenGL Version: 4.4.13084 Compatability Profile Context 14.301.1001.0
GLSL Version 4.40
Monitors: 1
Monitor 0 properties –
Size: <0, 0, 1920 1080>
Mex texture size: 16384
Support non-power of two: 1
Shaders 444 :1
Shaders 422: 1
Shaders 420: 1
--- GPU Information Info –
Did not find any devices that support GPU computation.
As I invested a lot in the CS6 Master Collection I am not considering an update tot the CC version, also because the same problem occurs in that version too.
I would be much obliged if someone has an answer that truly will work. This problem costed me the best part of two days’ work and fouled up my workflow considerably.==========
I tried to go into display settings and disable the Intel card. (this caused low resolution which is unexceptable)
==========
This makes me think it's using that graphics "card" ( probably built into mobo ? ...called 'onboard graphics ? )
This stuff gets tricky and sometimes the only way to make windows 'recognize' the pci graphics card is to actually take it out and boot, and then put it back in...
Then you get mssg " windows detected new hardware" and you install the drivers...
usually bios gives you choice of using onboard graphics or not ( but this too is wanky sometimes...sorry to say ...)
I recently ( this past year ) had a similar sort of situation but have a desktop, where its easy for me to take off side panel and pull the pci-e graphics card and boot, and get that horrible low res default screen...turn off, install card, reboot etc...
but anyway, it sounds to me like you're notebook is using that mobile graphics driver stuff and not the radeon. Somehow you've got to make it switch to that graphics card is maybe your solution.
sorry I dont have notebook but maybe someone else here does and can help more...
good luck.
ps..its always a weird fact of life...when things aren't working 'right' something has to get done fast....
edit:
I dont know how much you know about windows stuff, but after you disable that intel thing and get your low res screen.. you DID try to update the driver for that card using 'my computer / device manager ' right ?? -
Premiere pro CC2014 crashes on new imac with AMD Radeon R9 M295X
Premiere Pro CC2014 starting up crashes with error "Premiere Pro could not find any capable video play modules"
We use new iMac with OS X 10.10.1 and graphic card AMD Radeon R9 M295X 4096MB which is working faultlessly with all Adobe programs including Premiere Pro CC. Only Premiere Pro CC 2014 crashes and asks for viodeodriver. No alterations can be made on iMac. Apple guarantees graphic card specifications.It seems to us obvious that PremierePro CC2014 is not compatible with this graphic card. We are completely stuck in our work for more than 2 week!! Does anybody can bring help? If necessary we can send crash report. Thanks!Discussion moved to Premiere Pro forum for quicker & accurate response.
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AMD Radeon HD 6570M crashes (MacBook Pro 2011)
This is a problem I've been having with my new MacBook. Only a month or so after I got it, there is one major problem: The Graphics Card (AMD Radeon HD) crashes. So far, it has only happened while running BootCamp, but I don't want to blame it on windows (yet). Here is exactly what happens (every time):
1. Screen goes black for a few seconds, gets some lines through it, and then goes back to normal
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3. Nothing happens for a few seconds...
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5. Black-bordered blue screen that says "Your computer has shut down to prevent harm" (or something like that)
One thing I've noticed is that it has only happened while playing a certain game, even though this game takes very little graphic processing compared to other stuff I've done on this computer. Of cource the obvious answer is "stop playing that game" but that still leaves a problem, that I would be avoiding.
Note that this does not only happen while connected to a monitor. Also, as said in some other posts, this model of MacBook overheats very easily, and this only happens when it gets VERY hot. Could that be related?
Has this happened to anyone else? Or should I call in for a replacement computer? OR can anyone tell me what to do?
Thanks!Hi Jason,
Sorry you're having a tough time.
For video and rendering playback options, the software option is the only choice. 512GB VRAM on AMD and Intel HD Graphics 3000 512 MB. This is a late 2011 15" Macbook Pro.
Right. You need 768 MB VRAM for hardware acceleration for the Mercury Playback Engine. In speaking with engineering and researching past posts, your GPU is underpowered and you will probably continue to experience performance issues and unexpected behavior with current versions of Premiere Pro.
It is recommended to roll back to Premiere Pro CC.1 (7.1) and to avoid certain effects listed in this post: Performance crippled by 7.2 update - GPU Acceleration. See the recommendations from QE engineer, Peter Garaway.
It might be time to begin looking at updating your hardware in order to take full advantage of your Creative Cloud subscription. We have an outstanding hardware forum should you need advice on upgrading your computer.
Thanks,
Kevin -
Was AMD Radeon GPU compatibility removed in CS6?
I was wondering...
I checked out the AE CS6 trial and noticed that I cannot use my GPU whereas in CS5.5 I was able to.
I'm using an AMD Radeon HD 6950 2GB and CS6 tells me the GPU is either not available or has an incompatible device or display driver.
I've the latest drivers for my graphics card so I don't think it's the latter.
Was AMD Radeon GPU compatibility removed in favor of NVIDIA or is the whole OpenGL part of AE gone?Raytracing is the only GPU related option I could find in the Previews part of the Preferences window, inside the "GPU Information" pop-up.
Also, in "Display", "Hardware Accelerate Composition, Layer, and Footage Panels" is greyed out, I can't tick/enable it.
The lightning bolt (Fast Previews) button doesn't show OpenGL related options either.
Running on Windows 7 64 bit.
Kyle
Edit: thanks for trying to help me out!
Message was edited by: Kyle Broflov -
Hi, I am getting a laptop (not really for video editing) but sported the AMD Radeon HD 8690M was on the list of GPUs supported by PP CS6. One option is a used 'Dell Latitude E6440 - 14" Laptop - Intel i5 @ 2.7GHz' (which has the Radeon card) . I know it will perform piss poor with PP, and I will probably have to transcode to DNxHD but was wondering if it would work for simple news-scutting type edits. This may be occasional useful so thought I would ask here. I have a top end i5 I use for video editing so this would only be used very locationally if atall.
Sorry, but the card is not on the CS6 list.
These are the only two AMD's
Supported AMD video adapters for GPU acceleration
AMD Radeon HD 6750M (only on certain MacBook Pro computers running Mac OS X Lion (10.7.x) with a minimum of 1 GB of VRAM)
AMD Radeon HD 6770M (only on certain MacBook Pro computers running Mac OS X Lion (10.7.x) with a minimum of 1 GB of VRAM) -
I'm using a HP Pavilion 17 Notebook and after updating to Win 8.1 my AMD A8-5550M APU with Radeon HD Graphics keeps crashing or "stops working" I get that the system has recovered but I can only continue after I close all open programs. I've tried updating my drivers but it says everything is up to date, so now I'm at a loss as to how to fix this issue?
Hi @SilverWolff
Welcome to the HP Community! I see that you are having an issue with your graphics card crashing on since you updated to Windows 8.1. I will be happy to help you with this. Let me start by getting your product number so I know what we are working with.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP -
Unable to Launch Adobe Premiere Pro CS6 using High-Performance on AMD Radeon Graphic Card
I have been unable to launch Adobe Premiere Pro since installing it with the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again"
Here are my specs:
Lenovo Ideapad U400
Windows 7 (64bit)
Intel i5 2.5 ghz processor
AMD Radeon 6470M graphics card
The only occasion during which I have successfully launched Premiere Pro was after reverting to the default graphics card on my computer and uninstalling AMD Radeon, otherwise, I have tried to change Premiere Pro to run on High-Performance on Catalyst Control Center to no avail, I do not wish to revert to the Standard Graphics Card as it slows down my computers performance one hell of a lot, neither do I wish to have to constantly uninstall and reinstall my AMD Radeon Graphics Card when I use Premiere Pro. Thank you for your time.Update:
- with Intel (R) HD Graphics Card disabled, Catalyst Control Center reports that no AMD Graphic card is installed
- using Device Manager under Control Panel, AMD Radeon 6470M was verified to be up-to-date
- Premiere Pro works so long as I disable the Intel card before launch, however, I re-enable it upon startup to get rid of the 800x600 resolution
- AMD Mobility Radeon Driver Verification Tool is unable to verify and update my driver, refers me to lenovo to update it.
- My graphics card is up-to-date as verified by lenovo
- Intel (R) HD Graphics Card now up-to-date
- Display currently mainly using Intel (R) HD Graphics Card (Possibly why it caps resolution at 1024x768 when disabled) I'm not sure how to switch the main Graphics Card used, Catalyst Control Center doesn't seem to have the option.
- when disabled, computer reverts to vgasave instead of Radeon
- Disabling Radeon does nothing to existing display
- After updating my Intel card, Catalyst Control Center reported CCC was not supported by the current display adapter
- CCC worked after rolling back Intel card
From what I infer, I believe the problem to root from my intel card being the main card used, if there is anyway to switch my radeon card to the default instead of the Intel card, do tell me, I believe this may solve the problem, I apologise for troubling you guys, and I'm starting to feel that I shouldn't be troubling Adobe with my problem with AMD, this discussion is probably really out of place but I hope it will help out others with a similar problem. -
Illustrator CS6 Crashes at launch OSX 10.7.4
Have a user on OSX 10.7.4 with CS6 Design Std installed. Several other people on his team have the same version, only his machine will not launch Illustrator. The other applications launch fine.
-Deleted preferences from /Users/User/Library/Preferences related to Illustrator
-Deleted Illustrator items from /Users/User/Application Support
-Uninstalled and reinstalled the whole suite, deleting preferences per the suite check box
-Tried launching Illustrator prior to updating and after updating
-Performed a reboot and tried launching CS6 with no other software running
Still will not launch. Any ideas, please? He has CS5.5 and Illustrator launches fine there.
Process: Adobe Illustrator [4760]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [259]
Date/Time: 2013-05-14 15:35:29.453 -0400
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 737666 sec
Crashes Since Last Report: 13
Per-App Interval Since Last Report: 5 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 0B55FD9F-43AB-4F11-B7B0-2F96F050F3C6
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[4760]: garbage collection is OFF
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff89840ce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff877ea7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff877dba7a abort + 143
3 libc++abi.dylib 0x00007fff89a777bc abort_message + 214
4 libc++abi.dylib 0x00007fff89a74fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff91c7f1cd _objc_terminate + 114
6 libc++abi.dylib 0x00007fff89a75001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff89a7505c std::terminate() + 16
8 libc++abi.dylib 0x00007fff89a761e9 __cxa_rethrow + 88
9 com.adobe.illustrator 0x000000010083d380 0x100000000 + 8639360
10 com.adobe.illustrator 0x00000001006fe7c4 0x100000000 + 7333828
11 com.adobe.illustrator 0x00000001006ef5cc 0x100000000 + 7271884
12 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff898417e6 kevent + 10
1 libdispatch.dylib 0x00007fff9215f78a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff9215e31a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff89841192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff877ea594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff877ebb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff89841192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff877ea594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff877ebb85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5fbff8f8 rdx: 0x0000000000000000
rdi: 0x0000000000004903 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff920 rsp: 0x00007fff5fbff8f8
r8: 0x00007fff76ec5fb8 r9: 0x00000000000002d4 r10: 0x00007fff89840d0a r11: 0xffffff80002da8d0
r12: 0x000000010d06d4a0 r13: 0x0000000000000000 r14: 0x00007fff76ec8960 r15: 0x00007fff5fbffa70
rip: 0x00007fff89840ce2 rfl: 0x0000000000000246 cr2: 0x0000000101509020
Logical CPU: 0
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1026b4ff7 com.apple.AppKit (6.7.3 - 1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x102d39000 - 0x103a7eff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x103a91000 - 0x103afffef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x103b53000 - 0x103b57ff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
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0x7fff92270000 - 0x7fff92311ff7 com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x7fff92312000 - 0x7fff92448fff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff92449000 - 0x7fff925b0fff com.apple.CFNetwork (520.4.3 - 520.4.3) <31D7A595-375E-341A-8E97-21E73CC62E4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x7fff92905000 - 0x7fff9299fff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff929a0000 - 0x7fff929fcff7 com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x7fff929fd000 - 0x7fff92ac4ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff92ac5000 - 0x7fff92b78ff7 com.apple.CoreText (220.20.0 - ???) <0E979362-15E4-3955-BF54-B5961361D1CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x7fff92b79000 - 0x7fff92c7bfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
0x7fff92c7c000 - 0x7fff92d01ff7 com.apple.Heimdal (2.2 - 2.0) <FF0BD9A4-6FB0-31E3-ABFB-563FBBEC45FC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff92d02000 - 0x7fff92d07fff libGIF.dylib (??? - ???) <8763F67F-A881-30B6-B20E-D395B4D9FD58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x7fff92d08000 - 0x7fff92d1eff7 com.apple.ImageCapture (7.0.1 - 7.0.1) <BF4EC1CC-C998-3529-A69F-765774C66A6F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff92d49000 - 0x7fff92d5ffff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff92d60000 - 0x7fff92d67fff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
0x7fff93186000 - 0x7fff9318afff libdyld.dylib (195.6.0 - compatibility 1.0.0) <FFC59565-64BD-3B37-90A4-E2C3A422CFC1> /usr/lib/system/libdyld.dylib
0x7fff93197000 - 0x7fff9327bfff com.apple.CoreServices.OSServices (478.46 - 478.46) <70BEE269-8F4D-3FDC-B1AD-A591C0CB37E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff9327c000 - 0x7fff93371fff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff93424000 - 0x7fff9344dfff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x7fff9344e000 - 0x7fff93490ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff93491000 - 0x7fff934a8fff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff936f8000 - 0x7fff93725fe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <7BEBB139-50BB-3112-947A-F4AA168F991C> /usr/lib/libSystem.B.dylib
0x7fff93726000 - 0x7fff9374ffff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff93750000 - 0x7fff93774fff com.apple.RemoteViewServices (1.4 - 44.1) <EA3837DF-A3A3-37FF-AE11-D50048D5F21A> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff93775000 - 0x7fff9380bff7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <642D8D54-F9F5-3FBB-A96C-EEFE94C6278B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff9380c000 - 0x7fff9380efff libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
0x7fff9380f000 - 0x7fff93916fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
0x7fff93dac000 - 0x7fff93debfff com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff93e54000 - 0x7fff93e54fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 806
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=285.1M resident=169.5M(59%) swapped_out_or_unallocated=115.6M(41%)
Writable regions: Total=63.7M written=5868K(9%) resident=9780K(15%) swapped_out=0K(0%) unallocated=54.1M(85%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 128K
CoreServices 3192K
MALLOC 44.4M
MALLOC guard page 32K
Memory tag=242 12K
Memory tag=243 4K
STACK GUARD 56.0M
Stack 13.1M
VM_ALLOCATE 988K
__CI_BITMAP 80K
__DATA 19.9M
__IMAGE 528K
__LINKEDIT 76.5M
__TEXT 208.6M
__UNICODE 544K
mapped file 16.3M
shared memory 312K
=========== =======
TOTAL 440.5M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620Nothing to see here, unfortunately. The app doesn't even make a sneeze and crashes right away at the mere attempt of being initialized. All memory offsets are zeroed and the system is killing the thread at the first resource request. This usually points to systemic issues like an update missing or the boot ROM requiring an update to properly deal with certain processor routines.
Mylenium -
Can no longer use Automate (Batch) (AMD Radeon)
I've spent hours trying to troubleshoot this problem. I have a new computer that I purchased about four months ago. When I first installed Photoshop and tried Automate to put watermarks on my photos, everything worked fine. I gave that a break for a few months and today was trying to watermark some new photos. Since then there has been a driver update for my AMD Radeon HD 7900 to the Catalyst 12.8 drivers. I have the latest Photoshop downloaded from the website.
Now when I try to use Automate and Batch, it starts then crashes abruptly. I've exhausted all efforts and have Googled for hours. I've tried uninstalling drivers to the 12.6 version of Catalyst, uninstalled Photoshop, reinstalled. Same problem. Under Performance, the Sniffer detects an error in the display driver. Some have suggested using software to sweep for old driver files. That's the only thing I haven't tried.
I know people had the same issue as this, but had to do with TWAIN but I don't have a scanner installed.
I'm using Windows 7 64-Bit on an Intel Core i7-2700K
Here's the system info:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3500 MHz
Built-in memory: 16270 MB
Free memory: 11863 MB
Memory available to Photoshop: 14636 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Photoshop crashed on 10/3/2012 at 7:12:55 PM (GetImageViewResourceSharingGLContext)
The GPU Sniffer crashed on 10/3/2012 at 7:16:36 PM
Display: 3
Display Bounds:= top: 0, left: 1920, bottom: 1080, right: 3840
Display: 2
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Display: 1
Display Bounds:= top: 37, left: 3840, bottom: 1117, right: 5760
No video card detected
Serial number: 92628701192123445467
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Will\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 111.8G, 912.6M free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Here is the Event Viewer details:
Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
Faulting module name: aticfx64.dll, version: 8.17.10.1140, time stamp: 0x50134ae4
Exception code: 0xc0000005
Fault offset: 0x000000000008a80f
Faulting process id: 0x5e8
Faulting application start time: 0x01cda1c4f06ec645
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\aticfx64.dll
Report Id: 3f460217-0db8-11e2-b9fb-003091402623
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Photoshop.exe
P2: 13.0.0.0
P3: 4f61c045
P4: aticfx64.dll
P5: 8.17.10.1140
P6: 50134ae4
P7: c0000005
P8: 000000000008a80f
P9:
P10:
Attached files:
C:\Users\Will\AppData\Local\Temp\WEREE16.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Will\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_7d2 ae4686d9d96fe714ce8db10a549bcbef9b19_1d89f518
Analysis symbol:
Rechecking for solution: 0
Report Id: 3f460217-0db8-11e2-b9fb-003091402623
Report Status: 1
I don't normall result to asking on forums and prefer to figure out problems myself. I'm way backlogged on getting my photos edited and I need to get them watermarked and uploaded as quickly as possible. Any help would be appreciated.Only thing I can think of at this point is a full Windows reinstallation. Not actually having the exact same board you have I can't really say for certain that Photoshop CAN work with a 7970.
There is also the possibility that your 7970 is somehow faulty, though you wouldn't think it would work to do the other things you do if that were the case.
All I can say is that I've been doing 3D work all day and the 7850 does work with Photoshop - though to be honest I've had a couple of crashes today when trying to set the color of the 3D Materials. Thankfully Photoshop auto-saved my behind, and when it came back up the same operation to set the material color worked.
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: atio6axx.dll, version: 6.14.10.11762, time stamp: 0x50135a41
Exception code: 0xc0000005
Fault offset: 0x00000000012b396c
Faulting process id: 0x32e8
Faulting application start time: 0x01cda5754a48105b
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\atio6axx.dll
Report Id: 1032c415-116c-11e2-8d9b-005056c00008
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: PlugPlug.dll, version: 3.0.0.383, time stamp: 0x4f2988c9
Exception code: 0xc0000005
Fault offset: 0x00000000000a98ca
Faulting process id: 0x2eec
Faulting application start time: 0x01cda566d11a1ad3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PlugPlug.dll
Report Id: 6acbe6bf-1168-11e2-8d9b-005056c00008
-Noel -
Photoshop Extended CS6 Crashes Instantly with no Error Report (Vid Inside)
Hello,
I have a single user license for Photoshop Extended CS6 and have never had problems with it until now. Yesterday I installed the Creative Cloud package and a trial version of Adobe Premiere Pro and since then I have had an issue with Photoshop CS6. I have uninstalled all Adobe Products on the machine and reinstalled PS Extended but still have the same issue. I have attached a video where you will see what happens. I open the program and after a couple of seconds it closes by itself with no warning or error message after. I did notice however that if I open a menu (in the video the help menu then System Info) the program will remain open until I close said window. I have tried uninstalling, system restore and the cleaning tool recommended by Adobe. I'm not sure what else to do at this point. Any help would be greatly appreciated, thanks.
System Info from PS:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:1, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Logical processor count: 4
Processor speed: 3624 MHz
Built-in memory: 16365 MB
Free memory: 12981 MB
Memory available to Photoshop: 14741 MB
Memory used by Photoshop: 60 %
Image tile size: 132K
Image cache levels: 4
The GPU Sniffer crashed on 8/1/2013 at 8:07:22 PM
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 6800 Series
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 768, right: 3280
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Video Card Number: 1
Video Card: AMD Radeon HD 6800 Series
OpenCL Unavailable
Driver Version: 12.104.0.0
Driver Date: 20130328000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: AMD Radeon HD 6800 Series
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: 92628040153058858343
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Matt\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 1.32T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONE
Computer Info:
Video of issue:When trying to update the option is unavailable in the program itself
I uninstalled all Adobe products as that was recommended in another thread and reinstalled it from this location Download CS6 products
I download File 1 (of 2) and that is the PS CS6 download that accepts my serial number but then continues to close instantly.
After downloading File 2 (of 2), called Photoshop_13_LS16.exe, I attempt to open it and receive this error message:
I have managed to manually install update 13.0.1.3 as it was the latest version I could find on the site Adobe - Photoshop : For Windows
Even with that it still crashes instantly. -
AMD Radeon HD 6990 vs Mercury Playback Engine
I just installed an AMD Radeon HD 6990.
I am using Adobe Premiere Pro CS5.5
My Mercury Playback Engine "GPU" choice does not show up in Premiere.
I tried the hack.
Nothing.
I see my card is not listed in the http://www.adobe.com/products/premiere/tech-specs.html list, however older and less powerful models from within its same family are.
First of all, do I need to upgrade to CS6 to even enable Open CL type cards? And if so is there a chance the hack will then work?
And if upgrading is the only Open CL answer - is there a way to upgrade from CS5.5 to CS6 without getting involved in the creative cloud kookiness?
Thanks for any and all insight - I simply want to edit footage within Premiere while utilizing my more than adequate GPU.To be clear...
Using the Premiere CC trial -- with MPE GPU enabled I am fine within the software editing. I do see advantages on performance depending on the effects - but definitley more yellow lines than with GPU off and Software Only on. All good there.
What I am saying is when I am finished editing and go to export a file out - it crashes unless I switch MPE to Software Only, then it exports fine.
Beyond the bug itself, I am also asking if I really care. In other words does MPE with GPU enabled affect anything speed related when I am out of the editor and on to "exporting media". Because it was my understanding MPE has everything to do with editing within Premiere and nothing to do with once you hit "export" which then relies solely on your CPU since you are no longer "playing back" at that point.
Any clarification/conifrmation on this specifically?
Exporting MPEG raw to mp4's which I do all day long for several years now from my current version of CS5.5 with no issue. But remember CS5.5 doesnt recognize my card as Open CL compatible, thats why we're giving CC a go.
As mentioned up front this is a brand new video card for me so I immediately grabbed the latest drivers. Asking for the specifics is a loaded question since AMD breaks down their driver versions into indivdual categories - so beyond saying its indeed the latest version according to amd site and autodetect I can say its Driver Package 12.104, Catalyts Version 13.4. etc. etc
Thanks for engaging me on this. -
Photoshop CS6 crash during merge to HDR Pro
I've been Googleing for several days, I've reset my preferences, updated my video card drivers and the problem still persists.
From what I can tell in the error report, it is my GPU causing the error. I have an AMD Radeon HD 7850 and Intel i5 3470.
Any help appreciated. All I want to do is make (hopefully not-terrible) HDRs!
Faulting application name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x5269b25c
Faulting module name: atig6txx.dll, version: 8.14.1.6374, time stamp: 0x53507ad8
Exception code: 0xc0000005
Fault offset: 0x00000000000122bf
Faulting process id: 0xf48
Faulting application start time: 0x01cf7bb1e46e948f
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\atig6txx.dll
Report Id: 6213a8ef-e7a5-11e3-8260-bc5ff46c2e17
Faulting package full name:
Faulting package-relative application ID:As you can see in the crash report, your ATI/AMD video card driver is what crashed.
Please update your video card driver from AMD's website.
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