Instability and high latency.

Can't connect to any games in Battlefield 3 - when I do, disconnected after a few seconds.
Star Wars: The Old Republic - Ridiculous latency, it just keeps climbing and doesn't stop! Logged in and it was 49m/s then skyrocketed to 270000 m/s - yeah two hundred and seventy thousand!
Only thing I can think it is is the ISP - at my flat in Portsmouth I'm on Virgin Media ( yes I know...) and I'm on a wired connection, everything was fine, bring my stuff back for Christmas, same computer and using my wireless (802.11g) and I get all of this.
Tried changing some settings on the Homehub 3 such as Port Forwarding, Firewall disabled and upnp turned off, no luck.
I would post a Tracert but I have no clue how to do it for games.
Thanks!

Hi willtron, Welcome to the Forums.
Unfortunately as you are not a BT Retail customer (You state you are with Virgin Media), there is only a certain amount we can do for you here.
Can I ask you that when you get the lag spikes, please can you perform a tracert to bbc.co.uk so we can see if any congestion is occuring?
You can do this by opening up Command Prompt, typing in tracert bbc.co.uk and hitting enter, and copying the results into a post.
A tracert isn't different for games than normal web browsing - the only thing which can affect game lag over normal downloads, which usually run over port 80 is if an ISP is throttling certain ports.
I hope this helps
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

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    7 * * *
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      2     8 ms     7 ms     7 ms  xxxx.xxxxx-xxxxx-xxxxx.verizon-gni.net [173.55.xxx.xxx]
      3     8 ms    10 ms     9 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.81.140.122]
      4    11 ms    53 ms    11 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.244]
      5    13 ms    12 ms    12 ms  0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
      6    12 ms    11 ms    13 ms  0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
      7     9 ms    12 ms    42 ms  xe-11-0-0.edge1.SanJose3.level3.net [4.68.111.249]
      8    14 ms    12 ms    17 ms  ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.52]
      9    21 ms    34 ms    35 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
     10    26 ms    19 ms    19 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
     11    21 ms    22 ms    22 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
     12    23 ms    22 ms    23 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
     13    29 ms    34 ms    22 ms  209.85.251.98
     14    20 ms    23 ms    19 ms  nuq04s01-in-f104.1e100.net [74.125.19.104]
    In the past 4-5 evenings, I've had poor results:
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    Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
    Speed Test (speedtest.net, Dallas): ~ 8.28M/1.22M, 49ms ping
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    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
      2     7 ms     7 ms     7 ms  xxxx.xxxxx-xxxxx-xxx.verizon-gni.net [173.55.xxx.xxx]
      3   531 ms   502 ms   514 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4   519 ms   506 ms   530 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5   563 ms   564 ms   553 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
      6   577 ms   544 ms   524 ms  0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]
      7   477 ms   469 ms   459 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
      8    11 ms    17 ms    19 ms  ae-93-90.ebr3.LosAngeles1.Level3.net [4.69.144.244]
      9   515 ms   559 ms   536 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
     10    20 ms    19 ms    19 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
     11   524 ms   499 ms   544 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
     12   490 ms   479 ms   464 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
     13    24 ms    22 ms    32 ms  209.85.251.98
     14    23 ms    22 ms   489 ms  nuq04s01-in-f105.1e100.net [74.125.19.105]
    Solved!
    Go to Solution.

    MisterJefferson, your problem looks to be with hop #3. That is a Verizon router just after the gateway router for you. This will need to be addressed by a Verizon Network technician. Your hops to your router and your hop to the gateway look fine. Verizon will need to reboot that second router or re-route your hops.
    Chernabog, yours is more difficult, you dont have any obvious big issue. However you do have a moderate jump at hop number 8. this is off the verizon network and is out on the internet. on one of the ATT routers. Unlikely you are going to be able to do anything about this. And as it is off the Verizon network, there would be nothing verizon could do about it either. Usually though, if it is a router needing rebooting, it will generally self correct after a few days. Or you could be unlucky enough to be going through a system that is overloaded or just plain old. This can be frustraiting. I myself play a lot of online games and if the server is in Washington DC (I'm in California) one of the hops I have to go through is in kentucky with sprintlink and their routers constantly give me a 500ms ping and I havent been able to get it corrected in over 4 years. Something we sometimes have to live with when it is out of our control.
    ====================================================================================
    Error exists between keyboard and chair.

  • High Latency to midwest and east coast servers

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    Tracing route to 63.241.255.16 over a maximum of 30 hops
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
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      4    12 ms    11 ms    12 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
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      5    12 ms    14 ms    11 ms  0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
      6    13 ms    11 ms    12 ms  0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
      7    12 ms    12 ms    10 ms  192.205.35.161
      8    48 ms    47 ms    47 ms  cr2.la2ca.ip.att.net [12.123.30.134]
      9   473 ms   501 ms   514 ms  cr2.dlstx.ip.att.net [12.122.28.177]
     10    54 ms    52 ms    52 ms  gar23.dlstx.ip.att.net [12.122.138.157]
     11    47 ms    52 ms    47 ms  12-122-254-154.attens.net [12.122.254.154]
     12   504 ms   482 ms   477 ms  mdf001c7613r0003-gig-12-1.dal1.attens.net [63.24
    1.193.22]
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    Tracing route to gls.lotro.com [206.16.13.82]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     6 ms     7 ms     8 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
    .1]
      3    10 ms    12 ms     9 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
    1.140.122]
      4    12 ms    12 ms    12 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
    .29.244]
      5    43 ms    12 ms    12 ms  0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
      6    12 ms    12 ms    12 ms  0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
      7    12 ms    12 ms    12 ms  192.205.35.161
      8   445 ms   432 ms   424 ms  cr2.la2ca.ip.att.net [12.123.30.134]
      9   451 ms   445 ms   446 ms  cr1.slkut.ip.att.net [12.122.30.29]
     10   438 ms   442 ms   447 ms  cr2.dvmco.ip.att.net [12.122.30.26]
     11   438 ms   412 ms   430 ms  cr1.cgcil.ip.att.net [12.122.31.86]
     12   454 ms   434 ms   394 ms  cr2.cgcil.ip.att.net [12.122.2.54]
     13   428 ms   427 ms   442 ms  cr1.n54ny.ip.att.net [12.122.1.1]
     14   410 ms   416 ms   437 ms  cr2.n54ny.ip.att.net [12.122.2.14]
     15   395 ms   411 ms   417 ms  cr1.cb1ma.ip.att.net [12.122.31.126]
     16   455 ms   450 ms   426 ms  gar5.cb1ma.ip.att.net [12.122.145.29]
     17   429 ms   424 ms   435 ms  12-122-254-14.attens.net [12.122.254.14]
     18   420 ms   434 ms   430 ms  mdf001c7613r0004-gig-12-1.bos1.attens.net [12.13
    0.0.174]
     19   469 ms   471 ms   442 ms  12.130.10.69
     20   515 ms   507 ms   507 ms  206.16.13.82
    Trace complete.
    The trace route below is using a completely different ISP (Intelenet). They see a similar but much less severe problem.
    Tracing route to gls.lotro.com [206.16.13.82]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  xxxx [x.x.x.x]
      2     2 ms     2 ms     2 ms  x.x.x.x
      3     3 ms     2 ms     2 ms  x.x.x.x
      4     3 ms     2 ms     2 ms  p6c3.irv.intelenet.net [206.82.223.85]
      5     2 ms     2 ms     2 ms  p2b2.irv.intelenet.net [206.82.223.70]
      6     4 ms     4 ms     4 ms  ip65-47-228-17.z228-47-65.customer.algx.net [65.
    47.228.17]
      7     4 ms     3 ms     3 ms  71.5.170.17.ptr.us.xo.net [71.5.170.17]
      8     4 ms     4 ms     4 ms  192.205.35.157
      9    79 ms    78 ms    78 ms  cr2.la2ca.ip.att.net [12.122.129.102]
     10    78 ms    78 ms    79 ms  cr1.slkut.ip.att.net [12.122.30.29]
     11    77 ms    78 ms    77 ms  cr2.dvmco.ip.att.net [12.122.30.26]
     12    79 ms    79 ms    79 ms  cr1.cgcil.ip.att.net [12.122.31.86]
     13    78 ms    78 ms    77 ms  cr2.cgcil.ip.att.net [12.122.2.54]
     14    79 ms    78 ms    78 ms  cr1.n54ny.ip.att.net [12.122.1.1]
     15    79 ms    78 ms    78 ms  cr2.n54ny.ip.att.net [12.122.2.14]
     16    78 ms    78 ms    79 ms  cr1.cb1ma.ip.att.net [12.122.31.126]
     17    78 ms    78 ms    78 ms  gar5.cb1ma.ip.att.net [12.122.145.29]
     18    79 ms    79 ms    79 ms  12-122-254-14.attens.net [12.122.254.14]
     19    78 ms    78 ms    78 ms  mdf001c7613r0004-gig-12-1.bos1.attens.net [12.13
    0.0.174]
     20    79 ms    79 ms    79 ms  12.130.10.69
     21    78 ms    78 ms    78 ms  206.16.13.82
    Trace complete.
    This is having a very big impact on my internet service performance. I really need this resolve or I may have to consider changing to another ISP who is not see this problem.

    I would like to also post on this -  as Riot Games is suggesting it may be a FIOS issue as well. 
    Please look into this, as its been 3-4 days that your connection issues are disrupting us:
    http://pastebin.com/FXLAJ3CW

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    Test1 comprises of Best Effort Test:  -provides background information.
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    2550 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
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