Install acrobat 9 over 5
I am trying to install Acrobat 9. I currently have Acrobat 5. I get an error message telling me I must uninstall 5 and I should click continue to uninstall 5. I click on continue and then get an error message that tells me the setup was interupted before 9 could be completed click finish to exit wizard.
You will likely have to just do an uninstall of AA5 and then start the install of AA9. For the uninstall try to do that first from the Control Panel>Programs & Preferences. When done or even if unsuccessful, run http://labs.adobe.com/downloads/acrobatcleaner.html. Not sure how the cleaner will work with AA5, but should still be tried. Next, remove anything left of the Acrobat folder in the Program Files>Adobe.
Then reboot and login as the administrator. Disable any anti-virus and install AA9.
If AA9 does not install at this point, it is likely that you are running a 64-bit system. Win7 is not listed as a compatible OS for AA9 (http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-produ cts.html), but it does run find on WIn7, 32-bit, and other 64-bit systems are listed. Hopefully your install goes fine.
Similar Messages
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I recently bought a new macbook and installed Acrobate Pro. My settings/preferences did not come over and I do not have the same style options for my signature. It now only allows me three options and the style I have been using for the last year is not there. How do I add additional options and get my preferred signature style back?
Hi Amanda ,
Which version of Acrobat are you using?
Which signature style are you talking about?
You can go ahead and try uninstalling and reinstalling it and see if that works for you .
Use the cleaner tool to uninstall it .Here is the link.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
You can refer to the following link to re install it .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards
Sukrit Dhingra -
Able to install Acrobat 9.1 over the pre-release build
I am able to install Acrobat 9.1 over the pre-release build, however, the release notes say otherwise i.e. to un-install the pre-release build before installing the 9.1 release. Let me know whether to log a bug for the same.
I do not have posting privileges on that forum. I did use the forum to send a message to Apple but have not got a reply yet.
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Install acrobat 9.0 serial number not valid?
I upgraded my PC and want to move my Acrobat 9.0 standard over from my old PC. I downloaded the installation file for 9.0 std from the website and ran it. It asks for my serial number. I input my serial number as shown on my account for my registered software but it tells me it is invalid and won't let me install. I chatted with support and they validated that my serial number is for 9.0 std. Why won't it show as valid when I try to install it on my new PC?
Hi andym,
Did you install Acrobat 9 as part of Creative Suite 4? If so, please see Error "Invalid serial number" | Acrobat 9 | CS4.
Please let us know if that document hits the mark.
Best,
Sara -
Hi, I believe I made a mistake when installed Acrobat XI Professional over the CS6 Master version Acrobat X Professional. The result ended up with running a trial version of Acrobat XI Professional. I wanted to upgrade but not using the subscription version, but rather buy the software and own it, like with my CS6 Master Software. Well, I now uninstalled the Acrobat XI Professional and wondering if I now can download the Acrobat X Pro software, install it and use the CS6 Master license number to get going ?
Kind Regards
GunnarWell. After downloading the separate full version of Acrobat X Professional, it could not be installed using the serial # for CS6 Master Collection. I started the installation for CS6 Master Collection and ONLY selected Acrobat X Professional. Voila! Now everything is working.
//Gunnar -
I have attempted to install acrobat pro as a trial just to print some magic tricks for my daughter. The acrobat installed but when i attempt to print the pdf file it says i have to sign in to acrobat but then it goes round and round, (i am currently signed in to adobe,) and says over and over 'retry' either my computer is not connected to the internet, which it is, or the clock on my computer is wrong, which it isnt. help????
That's a lot of trouble to go to to print something - you can use the free Adobe Reader for that.
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I uninstalled Acrobat because there was a conflict between two subscriptions (5.5 and 6). I uninstalled both using Windows control panel uninstall. But, when I tried to install again through the cloud, it states that it is already installed. How do I re-install Acrobat from the cloud. I'm on Windows 7. Thank you.
I would start by double-checking in Programs/Features just to ensure Acrobat is no longer listed at all.
I'm moving this thread over to our download/installation forum.
For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html
-Dave -
Problems installing Acrobat 9I
I am having trouble installing Acrobat 9, I originally installed it as part of the Creative Suite 4 (Design Premium), acrobat installed okay as part of the suite, but I couldn't create pdf's from word or safari.
I uninstalled acrobat 9, the rest of the suite remains and works perfectly, now when I try to reinstall acrobat 9 my mac sits at the installation screen! Do I need to uninstall the complete suite?
My MBP is only a week old and has very little else on it yet!
Any help will be appreciated.I have the same problem. I recently upgraded from CS2 (Premium) to CS4 (Standard) and, although I needed help from Adobe Tech Support, I installed the suite successfully. However, Acrobat Pro 9 did not update like the other applications so I called in for more help. That was a bust and, as a matter of fact, after removing some components from the Acrobat.app folder as directed, Acrobat wouldn't even open any more. Consequently, I trashed it and started over.
Unfortunately, now I have the same problem the first user has. Installations proceeds normally until the "Preparing to Install..." screen at which it just stops. It doesn't freeze up or anything, it just dies.
Sure hope somebody can offer a solution.
Thanks in advance.
Bill -
Hi,
I' m trying to install Acrobat Pro 10.1.8 Update. I'm getting the Error "Istallation fehlgeschlagen" without Error code . What can I do? I purchased CS5.1You can get the updates for the MAC from Adobe - Acrobat : For Macintosh, but apparently you already found that. Two possibilities that I can think of: 1. You have anti-virus enabled and that is causing the failure or 2. You are trying to install an update and skipped ones before it. If you start with the latest update, the download indicates the previous version required for the update. It looks like 10.1.12 can install over any previous version, so I would go for broke and install the latest.
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How do I install Acrobat from the CS2 downloads
Jeff, thanks a lot. Now it is very clear.
I'd like to install Acrobat Pro 8, however, I think Acrobat Pro 7 is included in the download of CS2 Premium? During the installation of CS2, may I manually select the programs that I want to install (of course that would mean not selecting Acrobat Pro 7) and afterwards install Acrobat Pro 8 separately?Jeff, I followed the steps given at http://helpx.adobe.com/en/x-productkb/policy-pricing/creative-suite-2-activation-end-life. html . I uninstalled my Acrobat 7 first (and also CS2 which I’ve now successfully installed !..however, that is not the case with Acrobat Pro). I downloaded Acrobat Pro 8 and installed it separately. After a new start, the Acrobat Pro 8 program opened and immediately got hung up before I could even open a file. There were no other apps open at the time. Repeatedly I tried to launch it, but it hangs up indefinitely each time. So I decided to uninstall it and start the whole installation process over again. About halfway into the deinstallation, it again hung and I was forced to end the process with Windows-Task-Manager. Now I'm in limbo: I can't launch the program, the Program folder shows that Acrobat Pro 8 is still physically on my PC in C:\Programme\Adobe\Acrobat 8.0 , and when I try to uninstall it again, I get a Windows Installer message popping up: “This action is only permitted for products that are at the moment installed”. My question is: should I try again to download and install it so that it writes over any of the existing Acrobat files in the Progamme binder?? Can you please help me?
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Please Help: Lost Acrobat 8 Organizer Collection Folders when installing Acrobat 9
I guess it should have been obvious...but after installing Acrobat 9 Pro...from version 8 Pro...all of my Organizer collections are not there at all....gone. (I have the old \organizer70 folder on a backup)
When looking under: C:\Documents and Settings\Administrator\Application Data\Adobe\Acrobat\9.0....There is a FILE called: Organizer90. (no directory, like in 8.1)
Is there ANY way to import or convert acrobat 8 Organizer collections to acrobat 9???? - or any other way to restore my organizer collection folders? - I have a few hundred of them...and I can't afford to start over....I'm desperate! :)
This (conversion) should have been obvious when upgrading. I even tried copying the directory from 8 into the same subdirectory as 9...but no luck.
If someone knows...PLEASE let me know....I even tried a repair install to no avail.
Thanks!Thanks for answering.... :)
This is unbelieveable.....it's like they just ignored folks who love the organizer.
That's really what makes it worth it to me.
Ok...
Is there anyway to copy the History file(s)...from Acrobat 8 to 9?
I figure....I clear the history in 8....then open up a collection folder's multiple files at one time....you know, to establish a new history of files for this day....on another PC....then copy that file to my PC...and put it in Acrobat 9's place. Hoping that Acrobat 9 will open the history files...which I can then save as a new collection in the Organizer...and rename the folder the same as I had it named in Acrobat 8.
If you can tell me how to copy the history file from 8 to 9...I'd appreciate it....
Hehe...sorry to sound so desperate...but I am... :)......I have a few hundred folders...and that's the only way...by copying the history and making new collection folders...that I can think of.
Thanks Again,
Rick... -
How to custom install Acrobat XI via Adobe App Manager (I don't want Office integration)
Hi
I am a Creative Cloud paid member with access to the Adobe App Manger. When I download and install Acrobat XI (also happened with older versions) it just installs the full version of the software, so it messes with my Microsoft Office program sepcifically with Word, installing macros or whatever. So every time I run Word, I get errors.
I need to install Acrobat XI as a stand alone program, so I can choose CUSTOM installation. But, since I am doing it via the Adobe App Manager, I have no control over this.
Please help, thanksHi alexanderschek,
After installing Acrobat via Adobe App Manager, you can go to Start Menu -> Control Panel -> Programs -> Programs and Features(windows 7, something similar should exist for other OSes too). You will see a list of all the applications installed on your computer. There you can select Adobe Acrobat Pro XI and click on the change button above. A windows Installer dialog for Adobe Acrobat will be shown. Select modify and click next. Now you will get a dialog similar to the CUSTOM installation dialog. You can select/deselect features as per your requirement and that should solve your problem. As per your requirement you might want to deselect the feature: "Create Adobe PDF-> Acrobat PDFMakers->Microsoft Office". Hope this helps.
Thanks,
Sanmukh -
I installed Adobe over a month ago when prompted that my trial was expired. We pay 19.99 a month, and when signed in it states our next payment is due Feb 5, 2015. Yesterday I got a prompt that my trial was expired and I couldn't open any pdf files anymore. I uninstalled and reinstalled and it worked all morning until just now, now it is prompting me that the trial is expired AGAIN. What do I do to fix this permanently??
You installed Adobe what? Assuming that perhaps you have a subscription for Acrobat XI Pro, I will move your post to the appropriate forum. You could also try to Contact Customer Care.
[topic moved to Acrobat.com Services forum] -
Installed Acrobat update 11.0.07 on a Mac running OSX10.7.5, and now it crashed constantly. It seems to crash almost every time I close a document, or when I open a 2nd document. Sometimes it crashes immediately upon opening a document, but on occasion I am able to open and close 3 or 4 documents in a row before it crashes. I've had dozens of crashes today. Had no problems at all before the update.
Yes, I too can see same problem with the above link. However the steps from that page are as follows:
The Adobe Forums do not offer file attachments. But there are sites you can use to upload and share your files. One such site is Adobe's Workspaces. Here are instructions for uploading a file to Workspaces and adding a link to the document to your message:
1. Go to https://workspaces.acrobat.com/ and sign-in with your Adobe ID to the Workspaces service.
2. Create an account if you don't have one.
3. Then login to the website.
4. In top left corner you will see a button called Upload.
5. Click on browse and select the file you want to upload.
6. After Uploading, mouse over on the uploaded file. Click the down arrow button and choose Share document.
7. Then you will be prompted a popup window at the lower left corner. Choose "Publish it" option.
8. In the next pop up window choose "Copy Link" option.
9. You can paste the link in the forum thread. -
Can not accept license after installing Acrobat Reader 8 and removing 6
To whom it may concern,
after installing Acrobat Reader 8, removing Acrobat Reader 6, and starting Acrobat Reader 8 the license agreemnet window appeared as aspected. The problem is it displays everything as far as I can see correctly, but it is not working in any way. I have to close the windows by clicking on the white cross in the title bar. I then receive the message, that I did not accept the license and therefore Acrobat Reader will be closed. And that happens when I click ok.
Hopefully someone over here as a tip who I can proceed. Thanks in advance!
Best regards,
JochenDear Claudio and Shari,
Liam's suggestions have been of value for me. The Acrobat Reader is up and running.
Thank's!
@Shari
I'm using Firefox as well. An the tip and tool form Liam helped.
Just give it a try. The Explorer is used by Windows for more than a simple browser.
Best regards,
Jochen
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