Install Acrobat 9 Pro Extended "upgrade" on PC upgraded from Win XP to Win 7

I upgraded my PC from Windows XP to Windows 7. How do I install the Acrobat upgrade on the Windows 7?

You reinstall it from scratch and simply hack in the serial numbers. It will ask for a qualifying previous serial, if it is an upgrade...
Mylenium

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Cannot Install Acrobat 9 Pro Extended - More Functional Product Available

I am trying to install Acrobat 9 Pro Extended on my new PC. I get an error that a more functional product is avilable on my PC and the install closes. I installed Framemaker 10 before attempting Acrobat 9 Pro Extended. I notice a folder in my files that is Acrobat 10 (but there is no icon or program option in the menus). Is this the problem? Do I need to uninstall Framemaker, then install Acrobat 9, and then reinstall Framemaker? Any help is appreciated.

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

Install Acrobat 9 Pro Extended from Acrobat 9 Standard

I attempted to do an upgrade from Acrobat 9 Standard to Pro Extended having purchased the software from a sales rep who said I could do this as did technical support.
My system is XP Pro/SP2 32-bit.
During the install I ran into this problem. http://kb2.adobe.com/cps/401/kb401731.html. Being stupid I continued on
instead of stopping. Once I got to the section that I am asked to input the Pro Extended serial number and then my STandard serial number I ran into further problems. The dropp down menu asked for which current version of Acrobat, which of course for me was 9 Standard.
The problem was the drop down menu has no option for Standar only Professional.
Since the sales rep had told me I could upgrade I hadn't read the label on the Extended Pro box, which says it's only an upgrade for Professional If I had called in at that time I would have resolved that issue, but not the missing DLL.
I then found out I couldn't uninstall the mess so I did another stupid thing and did a system restore, which just compounded the problem. To make a longer story shorter I downloaded MS Windows Cleanup Utility and removed Acrobat.com and Acrobat 9 STandard. I then downloaded WinCS4Cleanupscript and unzipped and ran it. So far so good.
Then I was advised to install Pro Extended as a trial and customer support would take care of the license issue. Ok, again so far so good.
I then attemped to install Pro Extended as trial and ran into a printer problem similar to what I had
encountered before, but not exactly the same.
"Setup can not copy file PSCRPTFE.NTF" and issues about printers not being Windows logo compliant I believe it was.
(I have a new wireless Brother HL-2170W laser and Canon MP830 inkjet and just updated the driver and firmware...maybe that will load the missing driver)
A this point the installation was terminated and I was advised to follow Adobe TechNote KB403613. The only item that I could possiblity help with this printer problem is the Hotfix kb-930627, but this is for a 64-bit system not 32? Do I download or not?
I also just found out that I still have some vestige of Pro Extended on my system though the MS Cleanup Utility doesn't list anything. Do I run WinCS4Cleanupscript again?
a) How do I fix the PSCRPTFE.NTF issue with my printer(s)
b) Do I download a 64-bit hotfix kb-930627to my 32-bit system...and will that solve the printer problem?
c) Do I just ignore what's left of Pro Extended on my system or run Winc cs4Cleanupscript again. I can't run it directly from all programs, but if I click
on Acrobat 9 Standard under start it opens up or at least that's how it's identified.
d) Anything else?

I might as well update my own question:
I followed the instructions given in the Adobe TechNote kb403613 after running WINCS4Cleanupscript.
However, I did NOT download the hotfix as that's for a 64-bit system. The phrasing of the hotfix wasn't very
clear to me, but I don't think when it stated XP Home or Professional meant a 32-bit system rather only 64-bit.
If anyone knows better let me know. I checked out that specific hotfix and said was for 64-bit OS.
1) Created a new user account with Admin rights
2) I did the "intermediate troubleshooting" listed in kb403613 and found a few files to delete and I also ran the disk defragmenter.
Might as well catch any problems up front instead of waiting.
3) There were several directories on the DVD but only copied Acrobat 9 Pro Extended to my desktop in the new user account.
4) Ran msconfig and disabled all programs under the start up tab. Once you click OK a small window pops up
and you press restart. Remember to write down any programs listed in startup that are not enabled so you
can deselect those when you enable the startup menu again.
5) On restart and booting up press F8 to get the start up options and select VGA mode.
7) Once you in Windows log back into the account you created to just install Acrobat
8) Open Acrobat 9 Pro Extended on your desk top and run the installer
Desktop>Acrobat 9 Pro Extended>Acrobat9>Acro3D
9) Run the install. In my case I selected trial version.
10) I still ran into a problem with Windows Logo compatiblity issues with my printers.
I could either continue or stop the installation, which I did to attempt to determine just what's
causing that problem.
11) there was some auto backout of files, but I still had to run MS Cleanup Utility again and remove Acrobat 9 Pro Extended.
Also ran WINCS4Cleanupscript though nothing there.
12) I then did a restart and booted into normal Windows mode from VGA mode.
13) Logged into my account and ran msconfig to enabled my startup menu and then deselected the ones I didn't want.
OK, I am back to square one. I checked the Windows Logo Product List and found my Brother HL-2170W is
XP, VISTA and W7 Windows Logo certified.
I checked my other printer a Canon Pixma MP830...well not so good. It's logo certified under Vista and W7, but not XP.
I had downloaded the lastest driver and firmware, but that didn't seem to help. I did email Canon. Now these printers had
no problems when I was running under Acrobat 9 Standard.
Right now my only option appears to be to just run the install and continue on when I get to the printer issue. Still don't know what
will happen when I get to the serial numbers. I am suppose to call support and they will fix activation. So I am told...

Acrobat X Pro Mac upgrade from 9 Pro Ex PC

I had been running Acrobat 9 Pro Extended on my PC and when I recently went back to a Mac, Adobe sales said I could just buy an upgrade and enter my old serial number and it'd all be good. Doesn't like my old serial number as it wants a Pro version from the Mac for a serial number to upgrade from. In need of getting this working ASAP and have been on ignore with tech support for the past 30 minutes after being told it would be a 3-6 minute wait. What do I do?

Order an Adobe product platform swap or language swap
Mylenium

Help Please...Damaged 3D plugin on Acrobat 9 Pro Extended - Guidance to Re-install

Hello...
I have been getting Warning messages indicating that "part of the 3D Capture plugin is damaged" over the past week and finally tried to follow Adobe's advice online in modifying the Registry (under HKEY_LOCAL_MACHINE/Software/Wow6432) and made sure my security app "trusts" acapture32.dll, then attempted to repair Acrobat twice -- with no luck...in fact things seem even worse now. But when I tried to contact Adobe support for some guidance, all they could "help" me with was recommending I upgrade to 11, because 9 is no longer supported. I don't need 11...9 has served my needs perfectly until corruption.
Tonight I visited Adobe Acrobat 9 Pro Extended's download page, and tried to download the "Version 3D Update 200810" .msi file but when I try to run it, I get a screen that says: "No qualifying products found to apply this update" which suggests to me it now can't even SEE my app.
Adobe support would not even answer one simple question I had...perhaps someone here can help me.
I've seen many questions on the forums related to deactivating on an old system and properly installing and activating the software onto a new computer, but nowhere is there clear guidance on how to uninstall a program that has become corrupted...and reinstall it back onto the SAME computer.
My question is:
I know de-activation is critical, but I need to know which of the two choices I should be making before uninstalling then reinstalling:
1. Should I choose to "Deactivate & Suspend"...(which supposedly retains my registration information) but if I UNINSTALL the software then REINSTALL it and try to re-activate it, won't I have lost my "registration" information anyway when uninstalling the app from my system before reinstalling it?
-OR-
2. Should I select instead to "Deactivate Permanently", then UNINSTALL the app, then REINSTALL it -- and will I be able to go through the registration process anew for a product that Adobe says it no longer supports...AND activate it?
Also what seems to be strange, my 9 Pro Extended indicates I am running version 9.5.5, but on Adobe's download page for Acrobat 9 Pro Extended, I only see updates through version 9.4.5. I've been set to automatically receive Acrobat 9 updates as they are released, so the only place I could have gotten a 9.5.5 update was through Adobe.
Please help me...Adobe has so many hoops to jump through that there is too much room for screwing up. So I'm asking for help BEFORE I do...
Thank you!
-Janie-

Hi Rave...
Bet you thought all was well. I was without my system for a few days but finally had a chance to uninstall...and reinstall full app and all updates through 9.5.5.
Problem is...the same problem. Issues related to 3D Capture with notifications. The result ends up being a .pdf that either includes hieroglyphics in various parts of the document...or Acrobat freezing altogether forcing me to either attempt to do a hard close on the program (if it lets me)...or hard reboot of my system. This happens when trying to .pdf web pages or html .pdf docs...not on Word docs, Excel docs or .jpgs -- things like that.
Here's the content of one of the log files generated:
    %%[ ProductName: Distiller ]%%
     X930A2E12 not found, using Courier.                            (or X93062E47 or X934A2E59 not found, using Courier.) - these locations vary
     X1EFDD07B not found, using Courier.                           (or X1F6ED088 or X1EFAD0A5 not found, using Courier.) - these locations vary
     %%[ Error: invalidfont; OffendingCommand: show ]%%
     Stack:
     %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
     %%[ Warning: PostScript error. No PDF file produced. ] %%
Also this:
    The operation completed successfully.
     Pipe:\\.\pipe\PMtoDistiller_ID_2:Error                              (or Pipe:\\.\pipe\PMtoDistiller_ID_5:Error) - varies
I've also been getting a plugin-container.exe error message via Windows but don't know if it is related in any way to the 3D Capture issue.
(I do run Mozilla Firefox v-31.0)
I also never de-activated (was not allowed to complete the request) before uninstalling AND never was asked to re-activate after re-installing. So I don't know if that's good news or not. If I ever want to de-activate on this computer and install/activate onto a new system or HD I'll likely be out of luck on that.
Other weird stuff upon re-install. Checked my HD used space BEFORE uninstalling, AFTER uninstalling, and AFTER re-installing application and all updates for 9 Pro Extended. Results as follows:
BEFORE UNINSTALL:
Used: 112 GB
Free: 31.9 GB
AFTER UNINSTALL:
Used: 110 GB
Free: 36.2 GB
AFTER RE-INSTALL AND ALL UPDATES INSTALLED:   (I would have expected these figures to be pretty much the same as BEFORE UNINSTALL)
Used: 124 GB
Free: 19.3 GB
And program space under Add/Remove only indicates 1,959 MB -- it was at around 2,300+ MB BEFORE UNINSTALL...
So something really strange is going on!
Is there a way to override or disable 3D Capture?
Other things I'm picking up on. I had Acrobat Reader on my system before as well as CS2...and originally was using Adobe Acrobat Elements but (except for CS2) had uninstalled those quite some time ago, however...in my Docs & Settings.../JLD/ApplicationData/Adobe/Acrobat folder I'm finding the following folders (and all are populated):
6.0
9.0
10.0
11.0
Distiller 6
Distiller 9
Preflight Acrobat 9
Only version of Acrobat showing in "Add/Remove Programs" is 9   (BTW...is Acrobat 6.0/Distiller 6.0 needed for CS2? - but they're not showing up in Add/Remove.)
In my Program Files, along with CS2 content is:
Acrobat 6.0 (but the Resource folder within only contains a font)
Acrobat 9.0
So I'm trying to think of anything else that may signal what my conflict or problem is being caused by...don't know if any .dll is corrupted, but on a new install I would think those things should now be a non-issue.
Any ideas (aside from simply turning 3D Capture error notifications off) on how to disengage 3D Capture altogether so there's nothing to set off an error and lock-up because of it? I can limp through getting hieroglyphics but can't stand getting locked up for attempting to create a .pdf.
Or a setting in the Registry that I need to contemplate? I hate touching anything in there...but if it's simply a setting, I can back-up it up, make a change and restore if needed.
I'm sorry to hit you with all this...but the forum isn't letting me attach any screenshots so I have to write it all in.
Thank you, Rave!
-Janie-

Cant upgrade from Acrobat 9 Pro to Acrobat 9 Pro extended

Hello everyone,
I purchased the upgrade from Acrobat 9 Pro to Acrobat 9 Pro Extended, but get an error when I try to install. The error says "Setup has detected that you already have a more functional product installed. Setup will now terminate.". How is it that Acrobat pro is "more functional" then pro extended. I bought the upgrade because I need the 3d capabilities of extended pro. How do I work around this issue?

Oops. I just read that I need to uninstall acrobat 9 first. I now have a new issue. Acrobat extended installed fine, but now it is doing an upgrade check. It is asking for the serial number for the acrobat 9 pro. My old version was part of the Creative suite 4. When I enter the serial number from the creative suite it comes back as an invalid number. Why is this?

Need install iso for acrobat 9 pro extended

We have our key, but have lost our disc. Anyone have the ISO for Acrobat 9 Pro Extended? All that is listed on the website is the upgrade. We need the full version installer.
Thanks.

Some of the older products used to be at ProDesignTools: Adobe® Developments in Focus, but apparently that has ended. If you know of someone local who has the product, you could probably just make a copy of the CD and use that. You will still need your S/N for the install. If you are installing on Win 8, then good luck if you can get a copy of the CD. AA 8 apparently does not work on Win 8 and I don't remember any comments about AA 9 on Win 8 either.

Installing Acrobat 9 Pro on a virtual machine on my Mac using Parallels. Not an upgrade but being asked what I upgraded from.

I'm installing Acrobat 9 Pro for Windows on a virtual machine on my Mac (running Parallels). I successfully installed the same program using the same discs on the same Mac previously, but that virtual machine became corrupt and can no longer be launched. For this re-installation, the installation sequence is asking what version I upgraded from - but as this is not an upgrade, I get stuck at that step and am unable to complete the installation. What should my next step be?

Hi Akselowner,
This error usually comes up if the serial number you are using is an Upgrade serial number.
In such a case the installer will prompt to enter the previous qualifying version serial number.
Please send me a private message with the serial number and I will validate and confirm that for you.
If you do not have the previous qualifying version serial number then the current serial number needs to be unlocked.
Please contact our customer service so that they can do the needful for you. You can even reach our chat support at http://adobe.ly/yxj0t6
Regards,
Rave

Adobe Acrobat 9 Pro Extended - Signature Issue after upgrade

I have updated to Adobe Acrobat 9 Pro Extended from Acrobat 7 Standard. I have several pdf files that I have signed and secured. These files have been set to not allow clients to remove or alter various pages. I did not save a copy without the signature or security settings. I have not been able to get back into 7 Standard to try and retrieve the signature. I do have a complete backup of the program files. Can anyone tell me how I might be able to retrieve the signature (or signature files) from Standard 7 and place it in 9 Pro Extended? I am using the same computer and as mentioned above I have a complete backup of 7 standard program files prior to the update. I would like to be able to remove the signature and alter the security settings in Pro 9 Extended.
A.L. Clanton

I do have the same problem but I'm OSX 10.6.8
I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
But crashes with Acrobat Pro 9.5 and Lightroom 3.6
Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
it' says it isn't necesary
Process:         AdobeAcrobat [6142]
Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         9.5.0 (9.5.0)
Code Type:       X86 (Native)
Parent Process: launchd [178]
Date/Time:       2012-01-23 17:35:51.285 +0100
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          573578 sec
Per-App Interval Since Last Report: 318700 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Install Adobe Acrobat 9 Pro Extended 30 day trial problem

I have downloaded and expanded for Adobe Acrobat 9 Pro Extended installation.
I run AutoPlay.exe.
It takes me two screens so I can browse cd, read license.......
and press "Install Adobe Acrobat 9 Pro Extended "
Nothing happends.....
I have tried with acrobat pro 8.1 installed and not installed.
Nothing happends.
Dir/s gives
Total number of files
93 fil(er) 971 974 374 byte
( 152 katalog(er) 11 709 988 864 byte free)
any suggestions
Anders

if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
and activate with your serial number.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

Acrobat 7.0.7 does not install/update Acrobat 9 Pro Extended

RE: http://forums.adobe.com/thread/911307
The original question was never answered. I have the same problem being an owner of Acrobat 9 Pro Extended. The solution presented only addresses Acrobat X and the E Learning suites.
I cannot use Adobe Presenter due to the Internet Explorer 9 incompatability issue.
JP

Hi,
I want to mention that Adobe Presenter 7.0.7 work fine with IE9.
Acrobat 9 might behave bit differently. Please try following steps:-
Uninstall Presenter 7.0.6.
Download the installer of Presenter 7.0.7 from Adobe website and install in trial mode
Go to (<drive>\Program Files\Adobe\Presenter 7) and go inside AMT folder Rename AdobeConfig.xml and application.sif files
Relaunch Presenter
Presenter installer will sniff the system for a valid Acrobat 9 Pro Extended license and will automatically get activated
~Shubhi

I have Acrobat 9 Pro Extended trying to install Adobe Presenter

I have Acrobat 9 Pro Extended trying to install Adobe Presenter can someone tell me where the serial # is located as there is none on the box although there is one for Acrobat.. thanks

Hi there. I'm having the same issue, and it appears a few others in the forums are as well. The jist of it all seems to be that when you try to install presenter from acrobat extended, a message pops up saying that powerpoint is not installed. So like me you go to Adobe support, see that there is a download for MS office 2010 powerpoint, and download it. This is the kicker though, it seems that this is a stand alone version you have just downloaded requiring its own unique seriel number, (one you have to buy) and will not activate in combination with Acrobat Pro extended in any way shape or form.
I have uninstalled, reinstalled, attempted to patch, but it will not allow me to, as presenter is not installed! Then I have tried to look at the presenter file within adobe folders, but alas its not there as I can't install it, I can't fiddlle or patch it in any way shape or form. This appears to be other peoples problem as well. Argghhhhhh!
I'm not sure of the work around for this is, hopefully they will sort it out soon, this programme is not cheap!!!!
Unfortunatly for me tech support is now closed until next week, but in your time zone it may be different.
I hope this gives you some background to the why you are having the problem, although not solving it for you.
Regards,
Keiran.

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

Hi Shane,
Please download Acrobat X Pro from the link below.
http://www.adobe.com/downloads/other-downloads.html
Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
This should install and activate Acrobat X Pro on the machine.
Regards,
Anand

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

Acrobat is a program used by a wide variety of users for a even wider number of purposes. So if we simply gave you a feature list, that wouldn't be very helpful.
Tell us how you use Acrobat, and what you do with it, and we can suggest improvements that were made in Acrobat X and XI Pro.

Why upgrade from Acrobat 9 Pro Extended to X or XI

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat 10 or 11?

You should ask this question in one of the Acrobat forums. The following is probably the most appropriate one: http://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs?view=discus sions
It would be helpful to know the type of things you use Acrobat for. Some features have been enhanced significantly and some functionality you have with Acrobat 9 Extended has been removed.

Install Acrobat 9 Pro Extended "upgrade" on PC upgraded from Win XP to Win 7

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