Install Acrobat 9 Pro from Disk purchase onto laptop with no disk drive

I have a disk version of Actobat 9 Pro purchased. I want to install on a new laptop with no disk drive. I have tried downloading Acrobat 9 Pro from the adobe.com website and am getting an Invalid Serial Number message.  A little help please!

Error "The serial number is not valid for this product" | Creative Suite

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    Acrobat Pro Installer will not run from my disk. Original purchase CS 4. Updated in past to CS7. Running Mac Mavericks OS on new mini. I have docs serial #s etc.  Tried unsuccessfully to install AcrobatUpd11009 will not run installer on that or the original disk.
    Is there a support number I can call at Adobe to get help? or are user forums their answer to customer support?
    Thanks in advance for any help.

    Acrobat Pro Installer will not run from my disk. Original purchase CS 4. Updated in past to CS7. Running Mac Mavericks OS on new mini. I have docs serial #s etc.  Tried unsuccessfully to install AcrobatUpd11009 will not run installer on that or the original disk.
    Is there a support number I can call at Adobe to get help? or are user forums their answer to customer support?
    Thanks in advance for any help.

  • Cannot install Acrobat Pro from Cs4Web Premium. Mac osx lion

    I have had a problem for a while that although the updater keeps announcing an update and allows its download it will not update saying that Acrobat Pro needs re installing.
    I have tried to reinstall several times but each time the install hangs on "Preparing to install".
    Today I bit the bullet and uninstalled Acrobat Pro to try and resolve the problem and I still, after numerous attempts, get the installation hanging up at "Preparing to install".
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    I am having the same problem as Willwinch, and it is increasingly upsetting me.  My Acrobat Pro 9 was running perfectly fine until a HD failure.  I installed and restored my files from a time machine backup and right away received a "Suite Product Activation Needed" error message.  After chatting with Adobe customer support, I was advised to ininstall and reinstall Acrobat Pro.  Fine, did that only to get an error that said "Licensing for this product has stopped working.".  More customer support chatting indicated that the activation process for Acrobat Pro 9 is not supported with Lion.  That is worth repeating, the ACTIVATION process is not supported.  They said nothing about the actual software as much as I tried to get the "support" to clarify.
    To make things more frustrating, my only option to get Acrobat Pro would be to upgrade to version X... Which I do not care to do. I paid $2600 for the Master Collection 16 months ago and I was hoping I could have functioning software a little longer than that.  To make things EVEN MORE frustrating, because I bought the suite, I can only upgrade to the CS6 suite.  Not only do I not care for Acrobat Pro X, I don't care for the entire suite at the moment.  I am comfortable with CS5. 
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    EDIT: This gets awesomer.  I finally called a sales rep and he said I could upgrade to just Acrobat Pro X rather than having to upgrade the entire suite... which is sort of a consolation prize since I was hoping to get Acrobat Pro 9 working as it was.  However, there was a little emailing and account snafu which resulted in Adobe charging my card twice AND me getting locked out of my Adobe account.  Now I get to wait 5 to seven days for $199 of the $398 I was charged today to be refunded.  It is amazing how easy money flows into Adobe and how difficult "service" and "product" are to get out.  The sales rep was at least friendly and not condesending as the tech help was earlier.
    Message was edited by: plazmyd22

  • My PC won't install Acrobat Pro from the CD

    I bought Acrobat Pro 9 off the Internet, but my PC won't install it from the CD. I have the serial number. Can I download a copy from Adobe support even though I bought it elsewhere?

    Hi,
    Adobe.com currently offers the download of the latest version of Acrobat X Pro i.e. X (10). Hence, you will not be able to use the serial number once you download it from Adobe.com.
    Are you receiving any error message when you try to install the software from the disc?
    I would recommend contacting the merchant you bought the product from online in case the disc is not readable or damaged.
    Thanks

  • Trying to install iwork '09 from dvd on new imac with no dvd drive.....iwork is brand new (bought off ebay) in unopened box....I have at my disposal an older imac with dvd drive and a 16GB thumb drive...what is best way to load iwork on the new imac?

    bought my mom a new imac this xmas...didn't realize it has no dvd drive....just picked up a new unopened version of iwork '09 for her to use off of ebay....need to get it loaded on the new dvddriveless imac......I have an imac at my house with a drive and a thumb drive i could bring over to her house if I could somehow burn an image of the iwork dvd on the thumb drive...is this possible?  is there a better solution other than buying an external dvd drive?

    First use Disk Utilty to make a disk image of the iWork disc on your iMac. Then there are two easy ways to install on your mothers new iMac. One is to copy to your USB thumb drive, visit your mother and install from the thumb drive. The other is to use a free upload and download service like www.wetransfer.com. Upload the .dmg disk image via www.wetransfer.com, then your mother downloads and installs. After installation you'll need to update iWork for Mountain Lion compatibility.

  • Reinstalling Acrobat Pro 10 on a new laptop

    I am getting an invalid license when I try to install Acrobat Pro 10 on a new laptop. How can I reinstall this product on my new laptop?

    Hi radillard,
    Please make sure you are using the right serial number for the right version.
    You can message the serial number to me and i will check if it's right or not.
    Send me a private message. Do not post it here.
    If you dont know how to do that refer : http://forums.adobe.com/thread/1184148
    If you believe the serial number is valid then please follow the solution 1 of the KB : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

  • Installing Acrobat Pro X

    I signed up for the Adobe Creative Cloud thinking it was a really great idea. However, I'm having some serious issues installing the software. I finally got Dreamweaver to load after discovering the tip to install the trial and then enter my Adobe ID in the Dreamweaver setup process. Then I installed the trial of Acrobat Pro. The installation process didn't ask me for my Adobe ID, and now I have the distict pleasure of have a trial installation of Acrobat counting down the days until it expires. I entered my Creative Cloud serial number in the trial window but to no avail. The window says that it is not valid. How do I activate my installation of Acrobat? You guys need to seriously work on your cloud install methods!!! >:-(

    I updated Adobe Application Manager. After the update and upon attempting to install Acrobat Pro from AAM, I get a message stating, "The download appears corrupted. Press Cancel, wait a few minutes and try again. (-60)" This is the same message I receive whenever I attempt to install anything from AAM. However, now I see a deactivate option in Acrobat Pro even though AAM does not indicate that it is installed. Furthermore, I'm not getting a popup telling me to license the software or continue with the trial. When I was getting the popup yesterday, I would enter my Create Cloud serial number in the serial number field, but it wouldn't accept it. The Adobe Create Cloud is the only number I've recieved in relation to Acrobat Pro X.
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  • I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

    I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

    I see that the number in my Adobe Account is a MAC serial number – I purchased both the Mac and Windows versions of the program. I tried to enter the serial number of the Windows version into my account and it says it’s already registered. But when I installed the Windows version on a Windows computer I got the invalid serial number message. They have two different serial numbers! Can you help me with this?

  • Installed acrobat pro but upon trying to open the program I am directed to a window to purchase on-line version of creative cloud.

    Installed acrobat pro but upon trying to open the program I am directed to a window to purchase on-line version of creative cloud.  What to do?

    Hi Susan,
    Please try the following:
    The path listed below points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
    Delete all the files from following folders:
    /Library/Application Support/Adobe/SL Store/
    /Library/Application Support/Adobe/SL cache/
    And, delete all files from following folder except cache.db
    /Library/Application Support/Adobe/Adobe PCD/
    Then launch Acrobat, Accept EULA and enter the serial number again and check.
    Regards,
    Rave

  • I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS

    I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS6. Well, InDesign is the only one that works and I have a ton of work due! I don't have a serial number for Photoshop or Illustrator except for CS3, and they don't work. InDesign gave me no problems. Illustrator says it can't work on this machine. Photoshop needs a serial number. I'm stumped and getting anxious and freaked out. Can anyone help? Adobe Chat is down right now.

    if you have a cc subscription, close ps > sign out and then back in to your cc desktop > open ps.
    ai cs6 requires:
    Multicore Intel processor with 64-bit support
    Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X v10.8 and v10.9 when installed on Intel-based systems.*
    2 GB of RAM (8 GB recommended)
    2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
    1024 x 768 display (1280 x 800 recommended) with 16-bit video card

  • I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible..

    I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible... direct support stinks.

    Download AA 9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Make a new backup for your archive. You might also take the DVD to your library to see if it is a drive problem. You might also carefully clean the DVD with water and soap (do not use anything that would scratch the surface or you have destroyed it for sure) and see if that solves the problem. This is particularly an issue if you have finger prints or other crud on the DVD. However, it could also be a bad drive as I mentioned. Hopefully the download solves your problem in any case (I would backup the download to CD and/or backup HD).

  • How to install acrobat pro on my new laptop which does not have a cd drive

    How to install acrobat pro on my new laptop which does not have a cd drive

    Hi Tapan ,
    You can install the same from the web .
    Here is the link for the same.
    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    Hope this will help.
    Regards
    Sukrit Dhingra

  • I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated

    I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?

    Not one of my technicians. We are just fellow users of the product.
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    - what version of Mac or Windows
    - what version of Acrobat Pro
    - what exactly happens when you try to open Acrobat Pro (error messages in full please)
    - whether it ever worked and what changed?

  • Error installing Acrobat Pro 7.0 from CS2 downloads

    While attempting to install Acrobat Pro 7.0 from the CS2 downloads I am able to enter the serial number and launch the install but the install stops with an error 1310 which I can choose to ignore but then I get an error 1304 where I need to cancel the install.
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  • Failure to install Acrobat Pro Windows from cs3

    I installed cs3 yesterday and it installed all apps but Acrobat Pro...I tried 3 times to install just Acrobat Pro but each time it stated "failed to install" - what can I do to install this?  Prior to this I ahd cs3 installed correctly (including Acrobat Pro) for a long while and all worked fine.  However, last week I suddenly had problems with Acrobat (it gave runtime error) so I uninstalled and tried to reinstall...then all the above occured.  At one point (just to view a doc) I installed current reader version from online...but promptly uninstalled it to try and reinstall Pro again...any help would be appreciated!  Kathy

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