Install Adobe Edge preview 4

I installed Adobe Edge Preview 3 in 2011. I deleted Preview 3 today in order to install Adobe Edge preview 4, which came out Jan 18, 2012. However, my installation encountered errors. The popup window says that "A conflicting or prerelease version of Adobe Edge Preview exists on this computer. The conflicting version must be removed before installing from the current media." I not only deleted AE Preview 3 in the Application folder, but also deleted Edge related items in the Preferences folder in the Library folder.
What else should I remove from my Mac in order to install AE Preview 4? Thanks!

Ah, the joys of Beta testing... Probably the install corrupted the caps.db. Happens all the time with prerelease versions. If this is a known issue, then there are instructions somewhere (on the Labs site, the knowledge base or on the Beta forum itself), if not it could mean you'll have to uninstall every bit of Adobe software, run the Creative Suite Cleaner Tool ort delete the caps.db manually and reinstall everything... Anyway, ask on the proper forum first.
Mylenium

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Adobe Edge Preview

I cannot install. I get :
A conflicting or prerelease version of Adobe Edge Preview exists on this computer. The conflicting version must be removed before installing from the current media.
I did erase Adobe Edge Preview from the application folder on the mac (10.7.2) and I restarted the system few times.
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[email protected]

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[email protected]

(Still) can't install Adobe Edge.

Hi.
I'm struggling to install Adobe Edge on my Mac;
I've successfully installed on my laptop however I need to explore in work, and it keeps crashing.
I'm not a technical expert so I'm going nowhere with Forums and the like.
I am (obviously) willing to pay someone to troubleshoot this crash log, pasted below:
Is there such a service available?
Process:         Adobe Edge Animate [407]
Path:            /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/MacOS/Adobe Edge Animate
Identifier:      com.adobe.Adobe Edge Animate.application
Version:         1.0.0 (1.0.0.0)
Code Type:       X86 (Native)
Parent Process: launchd [136]
Date/Time:       2012-10-12 16:16:25.035 +0100
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          2485 sec
Crashes Since Last Report:           1
Per-App Crashes Since Last Report:   4
Anonymous UUID:                      7CE84A51-6368-40F9-8759-14BA70B89F56
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[407]: garbage collection is OFF
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib                  0x96fb49c6 __pthread_kill + 10
1   libsystem_c.dylib                       0x919c8f78 pthread_kill + 106
2   libsystem_c.dylib                       0x919b9bdd abort + 167
3   libc++abi.dylib                         0x93499921 abort_message + 94
4   libc++abi.dylib                         0x934971bc default_terminate() + 36
5   libc++abi.dylib                         0x934971fe safe_handler_caller(void (*)()) + 15
6   libc++abi.dylib                         0x93497268 std::terminate() + 23
7   libc++abi.dylib                         0x934982a0 __cxa_throw + 112
8   com.adobe.dvacore.framework             0x00284ccd dvacore::filesupport::DirHelper::Create() + 613
9   com.adobe.dvacore.framework             0x00284e98 dvacore::filesupport::DirHelper::PrefDir() + 194
10 com.adobe.dvacore.framework             0x002855db dvacore::filesupport::Dir::PrefDir() + 19
11 com.adobe.Adobe Edge Animate.application          0x0000c258 helium::App::LoadLocaleSettings() + 42
12 com.adobe.Adobe Edge Animate.application          0x000151ce helium::App::PreInitialize(exo::app::AppInitArgs&, boost::program_options::variables_map&) + 260
13 com.adobe.Adobe Edge Animate.application          0x0002e0b0 main + 368
14 com.adobe.Adobe Edge Animate.application          0x00005bb5 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x96fb590a kevent + 10
1   libdispatch.dylib                       0x9605de04 _dispatch_mgr_invoke + 969
2   libdispatch.dylib                       0x9605c853 _dispatch_mgr_thread + 53
Thread 2:
0   libsystem_kernel.dylib                  0x96fb502e __workq_kernreturn + 10
1   libsystem_c.dylib                       0x919c8ccf _pthread_wqthread + 773
2   libsystem_c.dylib                       0x919ca6fe start_wqthread + 30
Thread 3:
0   libsystem_kernel.dylib                  0x96fb502e __workq_kernreturn + 10
1   libsystem_c.dylib                       0x919c8ccf _pthread_wqthread + 773
2   libsystem_c.dylib                       0x919ca6fe start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9349a330 ecx: 0xbffff67c edx: 0x96fb49c6
edi: 0xac2832c0 esi: 0x00000006 ebp: 0xbffff698 esp: 0xbffff67c
   ss: 0x00000023 efl: 0x00000246 eip: 0x96fb49c6   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x00073874
Logical CPU: 0
Binary Images:
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0x9ae15000 - 0x9afecfe7 com.apple.CoreFoundation (6.7.2 - 635.21) <4D1D2BAF-1332-32DF-A81B-7E79D4F0A6CB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9b243000 - 0x9b257fff com.apple.CFOpenDirectory (10.7 - 146) <58050170-D74E-3670-945D-D8501F67835F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x9b5a4000 - 0x9b5b1fff libGL.dylib (??? - ???) <A72F14F7-1836-34AB-9F08-67836CB966E4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9b5c6000 - 0x9b5d9ff8 com.apple.MultitouchSupport.framework (231.4 - 231.4) <083F7787-4C3B-31DA-B5BB-1993D9A9723D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x9b602000 - 0x9b6e5ff7 libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <BD913D3B-388D-33AE-AA5E-4810C743C28F> /usr/lib/libcrypto.0.9.8.dylib
0x9b77e000 - 0x9ba03fe3 com.apple.QuickTime (7.7.1 - 2339) <FC82F13B-1788-3766-8681-7A3B1EFAE02D> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9ba04000 - 0x9ba14ff7 libCRFSuite.dylib (??? - ???) <94E040D2-2769-359A-A21B-DB85FCB73BDC> /usr/lib/libCRFSuite.dylib
0x9ba15000 - 0x9ba55ff7 com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x9ba9b000 - 0x9baa5ff2 com.apple.audio.SoundManager (3.9.4.1 - 3.9.4.1) <2A089CE8-9760-3F0F-B77D-29A78940EA17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x9baae000 - 0x9baaefff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <7EFAD88C-AFBC-3D48-BE14-60B8EACC68D7> /usr/lib/system/libdnsinfo.dylib
0x9baaf000 - 0x9bb39ffb com.apple.SearchKit (1.4.0 - 1.4.0) <CF074082-64AB-3A1F-831E-582DF1667827> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x9bb3a000 - 0x9bb9efff com.apple.framework.IOKit (2.0 - ???) <94827954-5906-36C4-819B-24CDAFD85C72> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9bb9f000 - 0x9bbadfff com.apple.opengl (1.8.1 - 1.8.1) <766AFB12-A2CB-3A55-B662-FC9FFCAE0008> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9bbae000 - 0x9bbebff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <007A1877-E981-3007-A8FA-9B179F4ED6D1> /usr/lib/libcups.2.dylib
0x9bd2a000 - 0x9bd6aff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib
0x9bd77000 - 0x9bdd8ffb com.apple.audio.CoreAudio (4.0.3 - 4.0.3) <7A14BE52-6789-3CE3-9AE9-B733F4903EB1> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9be46000 - 0x9be46fff com.apple.audio.units.AudioUnit (1.7.3 - 1.7.3) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9be47000 - 0x9be49ffb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
0x9be4a000 - 0x9be4afff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9be4b000 - 0x9be4bff0 com.apple.ApplicationServices (41 - 41) <C48EF6B2-ABF9-35BD-A07A-A38EC0008294> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x9be4c000 - 0x9be6effe com.apple.framework.familycontrols (3.0 - 300) <6735D7ED-7053-3AB8-B144-E7F70A124CCD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9be6f000 - 0x9befcfe7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <F2A8BBA3-6431-3CED-8CD3-0953410B6F96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x9bf4e000 - 0x9c01effb com.apple.ImageIO.framework (3.1.2 - 3.1.2) <2092785C-795A-3CDF-A1B4-6C80BA3726DD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
0x9c020000 - 0x9c110ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib
0x9c111000 - 0x9c385ff3 com.apple.CoreImage (7.99.1 - 1.0.1) <C4B2DD2A-8E45-31CD-9B25-2AC1CA252B14> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x9c39f000 - 0x9c3a5ffd com.apple.CommerceCore (1.0 - 17) <E59CD307-58E2-35FD-9131-B38978799910> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x9c3a6000 - 0x9ce3bff6 com.apple.AppKit (6.7.5 - 1138.51) <B9D3DCA0-9765-354E-9730-75A45A97DDFD> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9ce3c000 - 0x9cefffff com.apple.CoreServices.OSServices (478.49 - 478.49) <5AF33605-C893-3F60-89CF-1BC9C0BC35AF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 1031
    thread_create: 1
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=225.6M resident=119.8M(53%) swapped_out_or_unallocated=105.8M(47%)
Writable regions: Total=32.7M written=716K(2%) resident=1716K(5%) swapped_out=0K(0%) unallocated=31.1M(95%)
REGION TYPE                      VIRTUAL
===========                      =======
MALLOC                             21.3M
MALLOC guard page                    48K
Stack                              65.5M
VM_ALLOCATE                         936K
__CI_BITMAP                          80K
__DATA                             9208K
__DATA/__OBJC                        12K
__IMAGE                             528K
__IMPORT                             12K
__LINKEDIT                         66.4M
__OBJC                             1864K
__OBJC/__DATA                        60K
__PAGEZERO                            4K
__TEXT                            159.2M
__UNICODE                           544K
mapped file                       119.1M
shared memory                       312K
shared pmap                        7780K
===========                      =======
TOTAL                             452.4M
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F98000000000000, 0x393930353239352D3035312E4130304C4600
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F98000000000000, 0x393930353239352D3035312E4130304C4600
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000AAKX-001CA0, 500.11 GB
Parallel ATA Device: OPTIARC DVD RW AD-5630A
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa400000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa420000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

You can download the installer file directly from this location:
https://story.adobe.com/AIR/AdobeStory.air

How to uninstall Adobe Edge Reflow after installing Adobe Edge Reflow CC

After installing Adobe Edge Reflow CC via Creative Cloud I have noticed I still have Adobe Edge Reflow on my machine.
There is no specific uninstaller in Applications/Utilities/Adobe Installers
So how do I uninstall it?

Jarrid it sounds like you may be having more severe issues since this is the second program you are now stating you are not able to uninstall.
I would recommend you uninstall all currently installed Adobe Creative software using the uninstallers in Applications/Utilities/Adobe Installers folder. Once this is done you can use the CS Cleaner Tool to verify a complete removal. You can find details at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

"Installation Failed" error while installing Adobe Edge Animate.

I am having trouble while installing Adobe Edge Animate from Adobe Application Manager. The downloading is always stucked at 1% and after 5 minutes, I get the error "Installation Failed". The screenshot is attached.

Hi Ahsan,
Update your Adobe Application Manager from the below URL and start the download again:
http://www.adobe.com/applicationmanagerpatch/index.html
Regards,
Jairaj

Trouble uninstalling Adobe Shadow to install Adobe Edge

I am trying to download and install Adobe Edge Inspect CC on my PC laptop. I have repeatedly had the installation fail. The error summary I recieve is:
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s) ----------- Payload: Edge Inspect CC 1.3.0.0 Edge_Inspect_1_3_LREFJ.msi_1.3 ----------- ERROR: The older version of Adobe Edge Inspect CC cannot be removed. Contact your technical support group. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: The older version of Adobe Edge Inspect CC cannot be removed. Contact your technical support group. ERROR: Third party payload installer Edge_Inspect_1_3_LREFJ.msi failed with exit code: 1603 -------------------------------------------------------------------------------------
I have Adobe Shadow installed. I tried to uninstall Adobe Shadow, but in would not uninstall. I received the following error message:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternative path to a folder containing the installation package 'shadow_r4_win_082112.msi' in the box below.
I tried to move the Adobe Shadow folder to the Recycling Bin, but this did not help.
How should I proceed?

Jeff:
Thanks for your help. I found the solution that worked for me on the Adobe Edge Inspect forum here:
http://forums.adobe.com/message/4852434#4852434
All the best,
Matthew S. Diener
<Removed by Moderator>

Can't install new Adobe Edge Preview

I am having trouble installing the new version of Adobe Edge because it says there are still files in my computer, even though I've deleted everything that I know of. What should I do?

You have deleted everything or uninstalled Edge ?
Go to Adobe Edge Peview folder and then uninstall it
If you have deleted that as well then
Download and run the Application cleaner tool ((Choose CS6 products option for Edge))

Problems installing Adobe Edge Animate

I tried the preview version for a while, but after deleting it from my system (Mac Pro Lion) i can't install the normal version through Creative Cloud?! What do i have to do here? When i try i get the message that i have to delete the betaversion on my computer. I did that i think. But what are the steps to erase this trialversion all together?
thnx,
John
BINGO!! http://forums.adobe.com/message/5078908
Trying the Adobe uninstall Edge Animate (see link above) didn't do the trick either. This is getting really irritating!! Somehow, somewhere there still is some reference to the betaversion so it seems. Help!!!

Beesiks were you able to resolve your installation difficulties with Adobe Edge Animate per the steps listed in http://forums.adobe.com/message/5078908#5078908?

I am having problems installing Adobe Edge through the Adobe Application Manager

I´m lost. I got an email advice to install Edge Animate.
1. In IE the Install Manager never loaded. So I quit IE
2. I finally go it to work in Google Chrome
3. I clicked on install
4. Everything got installed
5. But there was no link on how to launch the installed application and no help
Here is the last screen shot that I have. If I quit this install application, it appears that all is lost as my download will be cancelled and I won´t be able to use the application.
However, there is nothing to click on to launch this application. I find nothing in my Control Panel and have no idea what URL to go to start.
VERY POOR INSTRUCTIONS

Same error as you. I may have gotten a step farther. If you click on the "More Details" you are probably going to see a number of warnings associated with Adobe Edge Animate Preview:
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, WARNING: DW020 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 3 warning(s)
WARNING: DW020: {6A725C8E-E4E1-474A-A2B1-C17CCC48EC01} Adobe Edge Animate 1.0.0.0 conflicts with: {76D14164-6EA2-4450-BEEF-E6690BFB4C28} Adobe Edge Animate Preview 1.0.0.0
Please uninstall these products, restart your computer and then run this installer again.
WARNING: DW020: NOTE: Cannot set action to the payload {6A725C8E-E4E1-474A-A2B1-C17CCC48EC01} Adobe Edge Animate 1.0.0.0 as conflicting payload is installed.
WARNING: DW020: {6A725C8E-E4E1-474A-A2B1-C17CCC48EC01} Adobe Edge Animate 1.0.0.0 conflicts with: {76D14164-6EA2-4450-BEEF-E6690BFB4C28} Adobe Edge Animate Preview 1.0.0.0
Please uninstall these products, restart your computer and then run this installer again.
I've looked but still can't figure out how to uninstall the priview and apparently the Applications Manager isn't equipped to overwrite it. Last I checked the preview expires in a few weeks and becomes "unavailable". Does anyone have a solution for outright removing it before then?

While installing adobe edge anim it shows insert adobe edge animate disk

while installing it shows insert adobe edge animate disk but i am only installing the trial version. how can i have disk when i downloaded it for the trial use. ? please help.!!

i downloaded it from another website. because through adobe website it shows
so please help!!!!
while installing the file i got
heathrowe

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