Install Adobe Pro XI - S/N error

I originally downloaded/installed Adobe Pro XI TRIAL.
Within the first 30 days, I purchased/downloaded/installed Adobe Pro XI and received a S/N.
During product activation, I input the S/N, which then gives me the error:
"Serial Number you provided is valid, but a qualifying product could not be found on this computer"
Is there something else I have to buy and install?
If so, no such requirement was listed at the time of purchase.
Thanks for any input

you purchased acrobat pro xi upgrade.  to use it you need a qualifying product that you are upgrading.
if you meant to purchase the non-upgrade version, contact adobe support:  http://helpx.adobe.com/contact.html?product=flash&topic=using-my-product-or-service

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