Install Adobe Story desktop application

This question was posted in response to the following article: http://help.adobe.com/en_US/story/cs/using/WS4349f62c4f553a22-445d533b1270116b8ab-8000.htm l

The drop down menu has "install desktop application" grayed out.

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Unable to install Adobe Story desktop application.

Okay, so just as the title says I am having trouble installing Adobe Story for desktop. This is what I have been doing:
1. Going to the site and clicking install desktop application.
2. Saying ok to the install.
3. Then when open and save comes up I have tried both.
4. Saying that yes I want to install the application.
5. Then I press continue.
Then it always says this: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
I have uninstalled Adobe Air then I reinstalled it. It still does not work. Any help would be appreciated.

Can you mail us the AIR installation log file? It would help us to isolate the cause of this issue.
You can locate this log file by following the steps mentioned at this link:
http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html#main_viewlog
You can then mail us that log file at DL-AdobeStory-support<at>adobe<dot>com

Installing Adobe Story Desktop Application

Trying to install, no luck.
Windows 7 64 bit. Air already installed . . . read on a forum to try a browser other than Chrome . . . still would not install.
Any suggestions?
Thanks!

Hi Aslanpro,
Did you have a version installed previously? I'd recommend checking within Programs and Features and uninstalling any prior verisons if they exist. After that, when going to reinsall choose the option to Save the installer (should be named AdobeStory.air) locally and try installing from there. If this doesn't work can you tell me what error message you get and when the failure occurs?
Thanks,
-Dave

Adobe Story Desktop Application Won't Install

Hi,
I just recently subscribed to the Adobe Creative Cloud CS6. I'm really interested in owning the Adobe Story desktop application and have attempted to download it by clicking the Install Desktop Application button. Unfortunately, all attempts have failed.
Upon clicking the Install button, I receive a pop-up explaining that I have to install Adobe Air for Story to work. If I click Yes, the window will then say the installation has failed and will ask to Retry. If I do this, the error repeats. How can I get this error to stop appearing?
Please note I have the latest version of Adobe Air already installed on my computer.

Hi CBWriter,
Adobe Story went paid in May this year and we have now two flavours of Story - Adobe Story Free and Adobe Story Plus. The Desktop application is available to Adobe Story Plus users who value the offline capability of the product. Adobe Story Free users can continue to use the web version of Adobe Story.
We have upgraded your account to Adobe Story Plus for one day. Please login to Story and download/install the AIR application so that you can access your offline data and take them online.
Thanks
Aurobinda

Known Issue while running Adobe Story desktop application for the first time on Mac OS 10.8

You may encounter the following error message while running the Adobe Story desktop application for the first time on Mac OS 10.8:
For resolution, please go to:
http://helpx.adobe.com/story/kb/run-story-app-mac-os.html

The /Developer directory contains the compiler(s) and various tools and libraries.
Does your user account name really contain a single quote? If so, it looks like the quote is getting eaten by one of the build scripts, which is resulting in a file path that doesn't exist.

Unable to install Adobe Story desktop app on OS X

Hey everyone. I'm a recent owner of the Retina MacBook Pro and subscriber to Adobe Creative Cloud.
I'm having trouble installing the Adobe Story desktop app on OS X 10.8.2. When I go to the Story Plus web app and try to install the desktop app, the Air installer says something along the lines of "...the installer is damaged. Request a new installer from the developer."
Now on my previous MBP, this had never happened, and the app installed the first try. I've tried a multiple times to get this to work, but no avail. I'd really appreciate it if someone could help me get Adobe Story running as a desktop app.
Also, one more thing: attempting to log in to the Adobe support forums sends me into a redirect loop on my notebook. I ended up having to log into here on my iPad. Not sure if that's a bug or something on my side; thought it I should point it out.
Anyways, cheers and thanks to anyone who can help.

I see this link on the Adobe Story forum here http://forums.adobe.com/thread/1078357. Please post here in the Adobe Story forum and they will help resolve your issue.

Cannot download Adobe Story Desktop Application

Hello, and thank you in advanced. I'm getting started in writing and was thrilled to find Adobe Story, so much so I upgraded to Adobe Story Plus along with the Creative Cloud. Then, a desktop applocation? The one thing that was missing!
So, when I go to download the Desktop Application I am prompted that I will need to install Adobe Air as well, as it is required for the installation. I have Adobe Air but I hit install anyways. It completes the progress bar and then switches to a dialoge stating: A download error occured. Try to download again?
In response I try multiple times more. Sometimes it doesn't even complete the progress bar and just skips to the failure notification. I've uninstalled and reinstalled Adobe Air. I've logged in and logged out. I've waited several days between my attempts and I always get the same result.
If there's anything you guys can do it will be greatly appreciated. Thank you so much!

Hi,
There is an issue with Adobe AIR installation with Chrome browser.
Can you please try with some other browser, say firefox/safari
Thanks
Rohit
Adobe Story Team

"Severe database error" makes it impossible to sign into Story desktop application. How can I fix?

When I open the Adobe Story desktop application and sign in, I immediately receive the following message:
"ERROR:
Sorry, your Story Free subscription does not allow access to the application in online mode. You can work in the offline mode to retrieve your files."
I want to work in offline mode, so I click "Work Offline."
Immediately after I click this, I got another error message:
"OFFLINE DATABASE ERROR - ADOBE STORY
Adobe Story has encountered a severe database error and will not be able to retrieve some of your data from your last session. You can recover rest [sic] of your data by either restoring your account to the last backup date or by synchronizing it with your online account."
I'm then given two options:
Restore to the last backup date [GRAYED OUT, because I never backed up]
Sync with my online account( Sign in required )
I choose the only option I can, then click "Continue."
This immediately cycles me back to the opening screen, "Your next great story starts here," with the options "Learn more" or "Sign in."
Every time I click "Sign in," Adobe Story repeats all the steps listed above, making it impossible for me to actually use the program, UNLESS of course I upgrade to Adobe Story Plus, which I don't intend to do.
Is there any way my account can be fixed to allow me to use the Story desktop application without all these error messages? (I've tried uninstalling and reinstalling already.)
I just started using Story, so I have no earlier projects to retrieve. Story can wipe my account clean if necessary, it doesn't matter.
However, I've run into so many problems just trying to *start* using Story that I'm really worried about this program's reliability, especially for the middle of a production. Hopefully after further testing I won't run into so many problems.

Hi,
try this
open item Ifile

Adobe Story free application install problem

I have been using Adobe Story Free version for a year but with the most recent automatic update (Dec 2012) the desktop application will not open. Upon clicking the icon for Adobe Story it attempts to take an update but stops with the following message:
" Sorry, an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Does anyone know how to fix this?

Sandeep, Thank you! Adobe Story is okay now.
Date: Sat, 29 Dec 2012 10:58:48 -0700
From: [email protected]
To: [email protected]
Subject: Adobe Story free application install problem
    Re: Adobe Story free application install problem
    created by [email protected] in Adobe Story - View the full discussion
Hi, Please uninstall the current Adobe story application and then install latest from https://story.adobe.com/AIR/AdobeStory.air . That should fix it. Thanks,Sandeep
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Adobe Story Desktop App - unable to get past login

This problem is not present on all my home computers or laptops which leads me to believe this will be an issue with my computer.
On my 2012 iMac I was recently able to launch, login and work inside Adobe Story Desktop. Last night I went to launch the app and installed both the application and Air update, after that I lunched the desktop app and entered my CC login details, however once I do this the 'signing in' popup appears, then disapears and leaves me at the 'learn more' & 'sign in' screen. I can't get past this.
I have tried uninstalling the desktop app, restarting and reinstalling the app, but this has not solved the problem.
I have opened Story inside Chrome and Firefox on the same computer and have no problems.
I also tried using the desktop app on my laptop this morning and it still works, however I decided not to update both the app and Adobe Air as I was worried this was causing my the problem with the desktop app.
Any help on the matter would be welcomed.
Thanks!

[Please do not try these steps if you are a free user]
Hi,
I am assuming that you have remaned the 'com.adobe.adobestory' folder that is present inside 'ELS' folder and you are still facing this issue.
If yes, then please try these steps:
- Quit Adobe Story if it is running.
- Open Finder.
- Press Cmd + Shift + G and press enter after pasting this location: ~/Library/Preferences/
- Open folder 'com.adobe.AdobeStory.**some-random-number**'
- Open folder 'LocalStore' and rename file 'offlineAccountInfoStorage' to something else, e.g. 'offlineAccountInfoStorage12'
- Launch Adobe Story and try to login.
Let me know if these steps workout for you.
Thanks

I already have Air installed, but I still can't install Adobe Story Plus on my desk top

How do I get this top secret email to find out how to install Adobe Story Plus on my desktop?
Even though, I already have Air installed, Google Chrome won't install it and every other browser doesn't give me the option to download AS+.
[email protected]
I don't understand why the steps just couldn't be posted in the other discussions.

You can download the installer file directly from this location:
https://story.adobe.com/AIR/AdobeStory.air

I just installed Adobe CreatePDF desktop printer, when I try to use from Word or Excel, it does not work. The Adobe print queue says "error" in the status screen. I have uninstalled and re-installed. Any ideas of what to do next?

I just installed Adobe CreatePDF desktop printer on a Windows 7 home PC. When I try to use from Word or EWxcel, it does not print. The Adobe print device queue reports an "error" in the status column.

Adobe retired this Feb 17, 2014.
This app sent content to and got content from the web based services of "CreatPDF" and "PDF Pack".
These are subscription services out in "the cloud". When the app was live you had to be online and signed into your account. The user forum for CreatePDF has a DOC that speaks to the app removal.
Be well...

Change Encore Project into a adobe air desktop application with password

Good afternoon,
I am trying to find a a way that i can change or inport a Encore project into a adobe air desktop application so that a can password protect it. I have a training simulator built in Encore that has a large number of menus and videos that i would like to tern into a tesk top application that i can password protect. Encore out puts this as a swf file. Is there any way to do this? I have bin looking around an the web and can't seem to find any information on this kind of problem. Any help would be greatly appreciated.
Many thanks,
Justin

Hi Justin,
ok, assuming that your external SWF tries to access some hosting application context (methods/properties) you could try:
<?xml version="1.0" encoding="utf-8"?>
<s:WindowedApplication xmlns:fx="http://ns.adobe.com/mxml/2009"
                            xmlns:s="library://ns.adobe.com/flex/spark"
                            xmlns:mx="library://ns.adobe.com/flex/mx"
                            applicationComplete="applicationCompleteHandler(event)">
     <fx:Script>
          <![CDATA[
               import mx.controls.Alert;
               import mx.events.FlexEvent;
               private var loader:URLLoader = null;
               protected function applicationCompleteHandler(event:FlexEvent):void
                    loader = new URLLoader();
                    loader.dataFormat = URLLoaderDataFormat.BINARY;
                    var url:String = "MyApplication.swf";
                    loader.load(new URLRequest(url));
                    loader.addEventListener(Event.COMPLETE, loaderCompleteHandler);
                    loader.addEventListener(IOErrorEvent.IO_ERROR, loaderErrorHandler);
               protected function loaderCompleteHandler(event:Event):void
                    // allow cross-scripting in case loaded content tries to access
                    // that context properties or methods
                    var context:LoaderContext = new LoaderContext();
                    context.allowCodeImport = true;
                    swfLoader.loaderContext = context;
                    swfLoader.load(loader.data);
                    cleanup();
               protected function loaderErrorHandler(errorEvent:IOErrorEvent):void
                    mx.controls.Alert.show(errorEvent.text, "ERROR");
                    cleanup();
               private function cleanup():void
                    loader.removeEventListener(Event.COMPLETE, loaderCompleteHandler);
                    loader.removeEventListener(IOErrorEvent.IO_ERROR, loaderErrorHandler);
                    loader = null;
          ]]>
     </fx:Script>
     
     <s:SWFLoader width="100%" height="100%" id="swfLoader"/>
     
</s:WindowedApplication>
See that doc for some details "allowCodeImport":
http://www.adobe.com/devnet/flashplayer/articles/fplayer10_1_air2_security_changes.html
note: I'm not sure if that would 100% work. I don't know what Encore authored .swf really do, for that you could ask on Encore forum:
http://forums.adobe.com/community/encore/encore_general
regards,
Peter

Cannot Install "Adobe CreatePDF Desktop Printer"

According to the Help Page titled "Create PDF Files", I should be able to download the installer for the "Adobe CreatePDF Desktop Printer". Supposedly, when I click "Create PDF" on my Acrobat.com main page, I will have an option to "Install Adobe CreatePDF Desktop Printer". However, when I click on "Create PDF", this option is not presented to me. Instead, I only have the option to "Upload a file to convert it to PDF". How do I install the "Adobe CreatePDF Desktop Printer"?
Thanks
CycleMark1

Hi there,
Well, you caught us: this feature won't actually be available until tomorrow, but it looks like you'll be ready for it when it gets here! Check back tomorrow morning for the CreatePDF features you've been investigating - and let us know how it goes!
Thanks,
Rebecca

How do I download and install adobe story plus when it is not listed in cc apps?

Adobe story plus is not listed in my cc apps listing. and when I attempt to sign in or install adobe story from another web link it will not allow me to.

Hi blkwriter,
Adobe story is a hosted service that is part of free membership in Adobe Creative Cloud, Story Free gives you everything you need to create your next great story — whenever and wherever inspiration strikes.
Link: https://story.adobe.com .
Regards,
Romit Sinha

Install Adobe Story desktop application

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