Install and activate Telstra Online Security

We recommend you keep Windows up-to-date at all times so your computer stays fully protected. It's best to check if: Windows needs to be updated before you start your Telstra Online Security installation as you may need to restart your computer if Windows requires updates.
Installation
The Telstra Online Security Installer now supports installation from any browser. You'll then be prompted to 'Save' and then 'Run' a small file which will launch the installation wizard.
Step 1
Once the installer opens Click 'Next' and the Installation Wizard will check your computer to ensure its compatibility with Telstra Online Security. Your computer must meet the Minimum System Requirement in order to proceed with the installation.
Step 2
If you have other commercial security software solutions installed, these may potentially conflict with Telstra Online Security and you may be prompted to remove it, or the installer may offer to remove it for you:
Step 3
If Telstra Online Security is already installed on your system, you may be prompted to remove it if it can't be updated by the installer.
Step 4
Press 'Next' and the installer will automatically begin downloading the necessary components for the installation of Telstra Online Security. Once the components are all successfully downloaded the installation will automatically begin.
Step 5
After the Installation is complete, you'll be asked to restart your computer
Activation
After restarting, you'll be presented with a dialog box asking you to enter your Telstra email address and password, in order to confirm your identity and validate the installation
Please Note: Your Telstra email address and password are used to lock and unlock your Telstra Online Security settings. Once you've entered this information, select 'Next'. Telstra Online Security will launch and begin protecting your computer. It will automatically run an update check to ensure your computer is updated with the latest protection.

Re: Install and activate Telstra Online Security
Trying to follow the emailed instructions to load Online Security onto a new HP Pavilion with Windows 8.1 .
When I load Online Security and re-start, it returns to the download routine and tells me there is an old version that needs to be removed. It goes into an endless loop of removing/re-installing/re-starting.
When I try to load Safe Browser it locks the computer after indicating approximately 75% complete. I tried several times. On one occasion I had to "REFRESH" the laptop and this re-initialised the computer, taking me back to the initial set-up of the device.
The instructions appear to be out of date.

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Troubleshooting tips for installing Telstra Online Security

Following are some common scenarios you may encounter while installing Telstra Online Security.
Possible active x issues
When Clicking on the ActiveX download bar, I see the option "Run add-on" instead of "Install ActiveX"? This occurs if you have previously installed or attempted to install BigPond Security on this computer. Because the Active X component is already installed you can choose the option "Run Add-on" to progress with the installation.
When I click to download the ActiveX component, I am taken back to the beginning of the installation Wizard.
This occurs when your browser has installed the ActiveX component, but cannot run the newly installed Active X component and needs to refresh itself. Continue with the Installation Web Wizard if you have been directed back to the first page.
Other known issues
Whilst installing Telstra Online Security you may experience issues which can cause the Windows Based Installation Wizard (WBIW) to fail.
Fail to load ActiveX download bar
WBIW freezes during System Check Stage
Fails to download Telstra Online Security components
General Internet Explorer error messages during WBIW
Perform Windows Update and remove conflicting software
Prior to trying any of the solutions please ensure you have:
Completed the Windows Update process, and
Removed any conflicting 3rd Party applications.
Resolving Issues
You should only perform the following for issues which cannot be resolved by updating Windows and removing conflicting software:
Step 1
Please download the file FixIE.bat file (Registers Internet Explorer and MSXML files needed by the Web Installer)
Step 2
Close all opened Internet Explorer windows
Step 3
Double click the FixIE.bat file
Step 4
Re-launch Internet Explorer application, and follow previously used link to launch the Telstra Online Security WBIW and follow required steps.

It doesn't address what I needed help with
When accessing Big Pond Security through Telstra My Account, the computers I had downloaded Big Pond Security to used to be identified by name. Now only told I have downloaded to 4 computers, with 4 icons, but nothing to identify which icon belongs to which computer.Decided to rename the computer I am currently logged into, and reinstall. Do that but then do not have product key.

Manage Telstra Online Security account

Log into MyBigPond, using your BigPond email address and password if you want to do the following:
If you want Telstra Online Security to protect more than one computer click on an Orange Install button.
If all your licenses are in use, you can hover over the green button to get more information about the install.
If you wish to protect another different computer but all the licences are green, press a green button to reset and install on this computer
If you need to change your payment details, change from paying monthly to paying one year in advance, change how you pay your subscription fee, switch from Credit Card to Telstra Bill or correct your Credit Cards details if they have changed
If you want to upgrade from BigPond SafeCentral to BigPond Security.
If you want to cancel your service, use the unsubscribe button to unsubscribe from BigPond Security.

Re: Manage Telstra Online Security account
I want to know if Telstra online security is active on my account or any other active antivirus software. It tells me it DOES but I often receive pop-ups that tell me it's expired or inactive. I never click on the pop-ups for fear they are actually malware.
I want to know if my computer has any malware that may effect it.
I tried to access your free malware scan but couldn't find anywhere to activate it - just information about it.
0423764776
[email protected]

Manage Telstra Online Security Parental Controls

If you find the BigPond Parental Controls profile you are using is no longer working well for your family, you can change your protection quite easily either from within the BigPond Security console on your computer, or from My Telstra Security.
Logging into Parental Controls from My BigPond Security
Step 1
From a computer which has Telstra Online Security installed Log into My Telstra Online Security. You'll need your Telstra Username and Password. Click on the Parental Controls module to open the options and click "Launch".
Step 2
Click on the Parental Controls tab at the top of the screen then Manage Your Policies and then Click "Edit":
Step 3
Enter your Telstra Online Security username and password.
Step 4
Choose the profile you would like to your protection to be.
Step 5:
Click Continue. Now all your computers which use Telstra Online Security Parental Controls default protection are now protected by that Profile.

The information is wrong
there is no telstra security link, its garbage. you click the highlighted links and it just takes you to the telstra home page, no security link or tab in sight. been on the phone for 15 mins now and being redirected again to someone who can help. this is pathetic, its to difficult and convoluted to set this up. I bet thats why so few parents do it, you the service provider this is a big issue

Turn Telstra Online Security features on or off

Step 1
On the Telstra Online Security dashboard select the Computer Protection icon
Step 2
Click on the Computer Protection icon. This will expand the product dashboard to offer more options.
Step 3
Next to the computer protection heading will be the Settings button. Click on this to open the Settings dialog box. By default, the Antimalware Settings page will pop up. Here you can select your profile for antimalware protection. Setting this to Off will disable Telstra Online Security's antimalware protection. Likewise, setting it to Always on or Prompt will enable it:
Step 4
To change settings related to Telstra Online Security's firewall, select the Firewall Settings page from the left-hand menu. Here you can choose to either disable or enable Telstra Online Security's firewall features.
Step 5
Once you are finished adjusting your settings, select OK to close the settings screen.
If you want to shut down the Telstra Online Security on your computer:
Step 1
Right click on the Telstra Online Security icon in the windows taskbar.
Step 2
Click Exit and you will be presented with a prompt asking if you are sure you want to exit. Click on yes. You will then be prompted to enter your Telstra email and password to confirm your request. After these have been entered Telstra Online Security will close.
Please Note: Your computer will now be unprotected from any threats which you may encounter on the internet or on your computer. It is recommended you enable Telstra Online Security to help protect your computer and your Internet experience.

Re: Turn Telstra Online Security features on or off
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I just bought a new computer. My old computer was a 32bit system but my new one is a 64bit. I own ps cs6. My question is"will I be able to deactivate ps on my old system, and download the 64 bit version and install and activate it or do I have to buy the 64bit version in order to move forward.

Nope, you can install it on your new computer with no issues. The disc contains both the 32 and 64 bit versions.
Benjamin

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Install and activate Telstra Online Security

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