Install ATG-Service9.4 appear "The installer cannot run on your configurat"
Hi,
when i install ATG-Service9.4 on my computer, after file has been extracted and loading picture is display, but an error appear when the loading nearly finish. "The installer cannot run on your configurat",
I google this issue and find some advises, one of them is right click the exe file to open the "Properties" and change to compatibility tab, use the "Windows XP" mode to run this exe file.
I do as it told but the issue is still there. My os is Windows 7 64bit.
The same issue is also appear while I'm installing ACC9.4.exe
THX~
帖子经 user13777844编辑过
Since you are trying to install Service 9.4 and ACC 9.4 so you should have already installed ATG 9.4. Didn't you face similar issue while installing ATG 9.4? You can try again by changing installer's compatibility mode to Vista with latest SP if XP mode is not working.
To further investigate the issue, you can press [CTRL] key when launching the installer and keep it pressed down while the InstallAnywhere wizard extracts the files until it reaches 100% in progress bar. Then you should be able to see a InstallAnywhere debug window open and it might give you hints to why or where it is failing. You may also want to take a look into the InstallAnywhere log file that would get generated within the ATG directory.
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Hello,
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Oct 17 19:09:14 localhost opendirectoryd[101]: opendirectoryd (build 339.100.2) launched - installer mode
Oct 17 19:09:14 localhost opendirectoryd[101]: Logging level limit changed to 'notice'
Oct 17 19:09:14 localhost opendirectoryd[101]: Initialize trigger support
Oct 17 19:09:14 localhost opendirectoryd[101]: created endpoint for mach service 'com.apple.private.opendirectoryd.rpc'
Oct 17 19:09:14 localhost opendirectoryd[101]: set default handler for RPC 'reset_cache'
Oct 17 19:09:14 localhost opendirectoryd[101]: set default handler for RPC 'reset_statistics'
Oct 17 19:09:14 localhost opendirectoryd[101]: set default handler for RPC 'show'
Oct 17 19:09:14 localhost opendirectoryd[101]: starting endpoint for service 'com.apple.private.opendirectoryd.rpc'
Oct 17 19:09:14 localhost opendirectoryd[101]: no dynamic data found at '/System/Library/OpenDirectory/DynamicData/Configure.plist'
Oct 17 19:09:14 localhost opendirectoryd[101]: Registered node with name '/Configure' as hidden
Oct 17 19:09:14 localhost opendirectoryd[101]: no dynamic data found at '/System/Library/OpenDirectory/DynamicData/Local.plist'
Oct 17 19:09:14 localhost opendirectoryd[101]: Registered node with name '/Local' as hidden
Oct 17 19:09:18 localhost Unknown[352]: kern.boottime: { sec = 1413598152, usec = 0 } Fri Oct 17 19:09:12 2014
Oct 17 19:09:18 localhost Unknown[361]: Launching the Language Chooser for an OS Install
Oct 17 19:09:21 localhost Unknown[363]: Keyboard Layouts: duplicate keyboard layout identifier -16899.
Oct 17 19:09:21 localhost Unknown[363]: Keyboard Layouts: keyboard layout identifier -16899 has been replaced with -28673.
Oct 17 19:09:21 localhost Unknown[363]: Keyboard Layouts: duplicate keyboard layout identifier -16900.
Oct 17 19:09:21 localhost Unknown[363]: Keyboard Layouts: keyboard layout identifier -16900 has been replaced with -28674.
Oct 17 19:09:21 localhost Language Chooser[362]: Set keyboard to id: 0
Oct 17 19:09:22 localhost Unknown[363]: Setting boot completed.
Oct 17 19:09:22 localhost Language Chooser[362]: Found primary language hint "en"
Oct 17 19:09:22 localhost Language Chooser[362]: Could not write to /var/log/CDIS.custom
Oct 17 19:09:22 localhost Language Chooser[362]: Launching the Installer using language code "en"
Oct 17 19:09:22 localhost OSInstaller[375]: LSExceptions [0x7f9963e0d760] loaded
Oct 17 19:09:22 localhost OSInstaller[375]: OS X Installer application started
Oct 17 19:09:22 localhost OSInstaller[375]: 1 display(s) found.
Oct 17 19:09:22 localhost OSInstaller[375]: Display[1] is NOT using OpenGL acceleration.
Oct 17 19:09:22 localhost OSInstaller[375]: @(#)PROGRAM:Install PROJECT:Install-846
Oct 17 19:09:22 localhost OSInstaller[375]: @(#)PROGRAM:OS X Installer PROJECT:OSInstaller-525
Oct 17 19:09:22 localhost OSInstaller[375]: Hardware: MacBookPro11,1 @ 2.80 GHz (x 4), 16384 MB RAM
Oct 17 19:09:22 localhost OSInstaller[375]: Running OS Build: Mac OS X 10.9.4 (13E28)
Oct 17 19:09:22 localhost OSInstaller[375]: Env: __CF_USER_TEXT_ENCODING=0x0:0:0
Oct 17 19:09:22 localhost OSInstaller[375]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Oct 17 19:09:22 localhost OSInstaller[375]: Env: PWD=/
Oct 17 19:09:22 localhost OSInstaller[375]: Env: SHLVL=1
Oct 17 19:09:22 localhost OSInstaller[375]: Env: __OSINSTALL_ENVIRONMENT=1
Oct 17 19:09:22 localhost OSInstaller[375]: Env: CI_DEFAULT_OPENCL_USAGE=0
Oct 17 19:09:22 localhost OSInstaller[375]: Env: OS_INSTALL=1
Oct 17 19:09:22 localhost OSInstaller[375]: Env: _=/System/Library/CoreServices/Language Chooser.app/Contents/MacOS/Language Chooser
Oct 17 19:09:22 localhost OSInstaller[375]: Env: __CHECKFIX1436934=1
Oct 17 19:09:23 localhost OSInstaller[375]: Using product PKSecureNetEnabledProduct <file:///Volumes/Image%20Volume/OS%20X%20Install%20Data/> at distance 5
Oct 17 19:09:23 localhost OSInstaller[375]: Opening OSInstall automation file '/Volumes/Image Volume/OS X Install Data/minstallconfig.xml'.
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Oct 17 19:09:23 localhost OSInstaller[375]: Using product <OSInstallRootProduct> at distance 5
Oct 17 19:09:23 localhost OSInstaller[375]: Using product <OSInstallDVDProduct> based on media at /Volumes/Mac OS X Install DVD at distance 5
Oct 17 19:09:24 localhost OSInstaller[375]: /Volumes/Image Volume/OS X Install Data/MacOSXInstaller.choiceChanges file found.
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Oct 17 19:09:24 localhost OSInstaller[375]: Applied choice changes from /Volumes/Image Volume/OS X Install Data/MacOSXInstaller.choiceChanges.
Oct 17 19:09:24 localhost Unknown[363]: objc[375]: Class SleepTimerCallback is implemented in both /System/Installation/CDIS/OS X Installer.app/Contents/MacOS/OS X Installer and /System/Installation/CDIS/OS X Installer.app/Contents/Resources/OSXInstallAssistant.bundle/Contents/MacOS/OSXI nstallAssistant. One of the two will be used. Which one is undefined.
Oct 17 19:09:24 localhost OSInstaller[375]: Allowing machine sleep.
Oct 17 19:09:24 localhost OSInstaller[375]: Preventing machine sleep.
Oct 17 19:09:24 localhost OSInstaller[375]: InstallerStatusNotifications plugin loaded
Oct 17 19:09:24 localhost OSInstaller[375]: =============================================================================== =
Oct 17 19:09:24 localhost OSInstaller[375]: Choices selected for installation:
Oct 17 19:09:24 localhost OSInstaller[375]: Install: "OS X"
Oct 17 19:09:24 localhost OSInstaller[375]: BaseSystemBinaries.pkg : com.apple.pkg.BaseSystemBinaries : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: BaseSystemResources.pkg : com.apple.pkg.BaseSystemResources : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: OSInstall.mpkg : com.apple.mpkg.OSInstall : 10.9.0
Oct 17 19:09:24 localhost OSInstaller[375]: Essentials.pkg : com.apple.pkg.Essentials : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: BSD.pkg : com.apple.pkg.BSD : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: JavaTools.pkg : com.apple.pkg.JavaTools : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: AdditionalEssentials.pkg : com.apple.pkg.AdditionalEssentials : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: AdditionalSpeechVoices.pkg : com.apple.pkg.AdditionalSpeechVoices : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: AsianLanguagesSupport.pkg : com.apple.pkg.AsianLanguagesSupport : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: MediaFiles.pkg : com.apple.pkg.MediaFiles : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: JavaEssentials.pkg : com.apple.pkg.JavaEssentials : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: OxfordDictionaries.pkg : com.apple.pkg.OxfordDictionaries : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: X11redirect.pkg : com.apple.pkg.X11redirect : 10.9.0.1.1.1306847324
Oct 17 19:09:24 localhost OSInstaller[375]: OSInstall.pkg : com.apple.pkg.OSInstall : 10.9.0.1
Oct 17 19:09:24 localhost OSInstaller[375]: =============================================================================== =
Oct 17 19:09:24 localhost OSInstaller[375]: It took 0.00 seconds to summarize the package selections.
Oct 17 19:09:24 localhost OSInstaller[375]: Memory statistics for 'Installing' pane:
Oct 17 19:09:24 localhost OSInstaller[375]: Physical Memory Allocation: 841 MB wired, 4 MB trapped, 414 MB active, 140 MB inactive, 14985 MB free, 15539 MB usable, 16384 MB total
Oct 17 19:09:25 localhost OSInstaller[375]: Remote Install Assistant found at :(null)
Oct 17 19:09:25 localhost OSInstaller[375]: Dist disk is not root.
Oct 17 19:09:25 localhost Unknown[363]: 2014-10-17 19:09:25.108 OS X Installer[375:303] *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
Oct 17 19:09:25 localhost Unknown[363]: 2014-10-17 19:09:25.108 OS X Installer[375:303] *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
Oct 17 19:09:25 localhost OSInstaller[375]: Set authorization level to root for session
Oct 17 19:09:25 localhost runner[379]: Administrator authorization granted.
Oct 17 19:09:25 localhost OSInstaller[375]: Recovery system image located at "/Volumes/Mac OS X Install DVD/BaseSystem.dmg"
Oct 17 19:09:25 localhost OSInstaller[375]: X Source too new: Source version: 10.10, Destination version: 10.9.4
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/BaseSystemBinaries.pkg (556855296 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/BaseSystemResources.pkg (366575616 b)
Oct 17 19:09:25 localhost OSInstaller[375]: IF will install package file://localhost/System/Installation/Packages/OSInstall.mpkg (0 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/Essentials.pkg (4716389376 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/BSD.pkg (727884800 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/JavaTools.pkg (94208 b)
Oct 17 19:09:25 localhost OSInstaller[375]: IF will install package file://localhost/System/Installation/Packages/OSInstall.mpkg (0 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/AdditionalEssentials.pkg (163966976 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/AdditionalSpeechVoices.pkg (293543936 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/AsianLanguagesSupport.pkg (4018176 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/MediaFiles.pkg (235410432 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/JavaEssentials.pkg (6665216 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/OxfordDictionaries.pkg (102292480 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/X11redirect.pkg (3472384 b)
Oct 17 19:09:25 localhost OSInstaller[375]: PK will install package file://localhost/System/Installation/Packages/OSInstall.pkg (0 b)
Oct 17 19:09:25 localhost OSInstaller[375]: Setting external root to: /
Oct 17 19:09:25 localhost OSInstaller[375]: OSI: com.apple.pkg.BaseSystemResources remapped external root path to: /
Oct 17 19:09:25 localhost OSInstaller[375]: Total install size including padding: 8250910720 b + 0 b non-OS collection items
Oct 17 19:09:25 localhost OSInstaller[375]: PFPackage::packageWithURL - can't instantiate package: /System/Installation/Packages/OSInstall.mpkg
Oct 17 19:09:25 localhost OSInstaller[375]: Error opening package "OSInstall.mpkg".
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Oct 17 19:09:25 localhost OSInstaller[375]: Memory statistics for 'Install OS X' pane:
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Oct 17 19:09:25 localhost Unknown[363]: 2014-10-17 19:09:25.618 OS X Installer[375:8807] staging failure request 'crash on OSVolumeFsckQueueElement at 0.'
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Oct 17 19:09:25 localhost OSInstaller[375]: Checking storage system
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Oct 17 19:09:25 localhost OSInstaller[375]: Checking volume
Oct 17 19:09:25 localhost OSInstaller[375]: disk0s2: Scan for Volume Headers
Oct 17 19:09:25 localhost OSInstaller[375]: disk0s2: Scan for Disk Labels
Oct 17 19:09:25 localhost OSInstaller[375]: Logical Volume Group FFACAF6B-4365-46A3-916E-750A570DBB21 on 1 device
Oct 17 19:09:25 localhost OSInstaller[375]: disk0s2: Scan for Metadata Volume
Oct 17 19:09:25 localhost OSInstaller[375]: Logical Volume Group has a 24 MB Metadata Volume with double redundancy
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Oct 17 19:09:25 localhost OSInstaller[375]: Load and verify Segment Headers
Oct 17 19:09:25 localhost OSInstaller[375]: Load and verify Checkpoint Payload
Oct 17 19:09:25 localhost OSInstaller[375]: Load and verify Transaction Segment
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Oct 17 19:09:25 localhost OSInstaller[375]: Load and verify Segment Usage Table
Oct 17 19:09:25 localhost OSInstaller[375]: Load and verify Metadata Superblock
Oct 17 19:09:25 localhost OSInstaller[375]: Load and verify Logical Volumes B-Trees
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Oct 17 19:09:25 localhost OSInstaller[375]: Load and verify F91945CD-63D2-4B8F-8034-64D85CD5BC21
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Oct 17 19:09:25 localhost Unknown[363]: 2014-10-17 19:09:25.734 OS X Installer[375:8807] crashing now...
Oct 17 19:09:28 localhost Language Chooser[362]: Child process exited 6
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, Name: /Local/Default, Options: 0x0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1 - loading configuration for '/Local' from '/System/Library/OpenDirectory/Configurations/Local.plist'
Oct 17 19:09:28 localhost opendirectoryd[101]: Loaded bundle at path '/System/Library/OpenDirectory/Modules/PlistFile.bundle'
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1 - unable to find authentication module 'AppleID'
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1 - unable to find authentication module 'ConfigurationProfiles'
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1 - unable to find service discovery callback for module 'PlistFile'
Oct 17 19:09:28 localhost opendirectoryd[101]: Registering for network changes
Oct 17 19:09:28 localhost opendirectoryd[101]: Registered subnode with name '/Local/Default'
Oct 17 19:09:28 localhost opendirectoryd[101]: 101.3 - Block: nodestate '/Local'
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1.2 - Block: nodestate '/Local/Default'
Oct 17 19:09:28 localhost opendirectoryd[101]: failed to open local node for internal record copy
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1.2, Module: PlistFile - Node is 10.7 or later
Oct 17 19:09:28 localhost opendirectoryd[101]: Registering for power changes
Oct 17 19:09:28 localhost opendirectoryd[101]: 101.3 - nodestate - flagging '/Local' online
Oct 17 19:09:28 localhost opendirectoryd[101]: 101.3 - Block completed
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1.2 - nodestate - flagging '/Local/Default' online
Oct 17 19:09:28 localhost opendirectoryd[101]: Registering for network power changes
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1.2 - Block completed
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1, Node: /Local/Default - node assigned UUID - 1079CA3B-7AC8-4310-A91F-9799CC760B4D
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.1, Node: /Local/Default - ODNodeCreateWithNameAndOptions completed
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.4 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.4 - ODNodeCopyDetails request, NodeID: 1079CA3B-7AC8-4310-A91F-9799CC760B4D, Keys: dsAttrTypeStandard:NodePath
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.4, Node: /Local/Default, Module: PlistFile - ODNodeCopyDetails completed, delivered 1 result
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.5 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.5 - ODNodeRelease request, NodeID: 1079CA3B-7AC8-4310-A91F-9799CC760B4D
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.5, Node: /Local/Default - ODNodeRelease completed
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.6 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.6 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, Name: /Search, Options: 0x0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.6 - ODNodeCreateWithNameAndOptions failed with error 'Unknown node name' (2000)
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.7 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.7 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, Name: /Search, Options: 0x0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.7 - ODNodeCreateWithNameAndOptions failed with error 'Unknown node name' (2000)
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.8 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.8 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, Name: /Local/Default, Options: 0x0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.8, Node: /Local/Default - node assigned UUID - 31CAF562-F0B8-41C9-BAF0-ED62E836E626
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.8, Node: /Local/Default - ODNodeCreateWithNameAndOptions completed
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.9 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.9 - ODQueryCreateWithNode request, NodeID: 31CAF562-F0B8-41C9-BAF0-ED62E836E626, RecordType(s): dsRecTypeStandard:Users, Attribute: dsAttrTypeStandard:RecordName, MatchType: Any, Equality: CaseIgnore, Value(s): dsRecordsAll, Requested Attributes: dsAttrTypeStandard:GeneratedUID,dsAttrTypeNative:LinkedIdentity,dsAttrTypeStand ard:RealName,dsAttrTypeStandard:GroupMembership,dsAttrTypeStandard:Picture,dsAtt rTypeStandard:UserCertificate,dsAttrTypeStandard:AppleMetaNodeLocation,dsAttrTyp eStandard:RecordType,dsAttrTypeStandard:Comment,dsAttrTypeStandard:NestedGroups, dsAttrTypeStandard:PrimaryGroupID,dsAttrTypeStandard:AuthenticationAuthority,dsA ttrTypeStandard:Keywords,dsAttrTypeStandard:RecordName,dsAttrTypeStandard:JPEGPh oto,dsAttrTypeNative:_guest,dsAttrTypeStandard:AppleMetaRecordName,dsAttrTypeSta ndard:UserShell,dsAttrTypeStandard:GroupMembers,dsAttrTypeStandard:UniqueID,dsAt trTypeStandard:EMailAddress,dsAttrTypeStandard:NFSHomeDirectory, Max Results: 2147483647
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.9, Node: /Local/Default, Module: PlistFile - ODQueryCreateWithNode completed, delivered 76 results
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.10 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.10 - ODNodeRelease request, NodeID: 31CAF562-F0B8-41C9-BAF0-ED62E836E626
Oct 17 19:09:28 localhost opendirectoryd[101]: 384.10, Node: /Local/Default - ODNodeRelease completed
Oct 17 19:09:28 localhost ReportCrash[384]: Process: OS X Installer [375]
Oct 17 19:09:28 localhost ReportCrash[384]: Path: /Volumes/VOLUME/*/OS X Installer.app/Contents/MacOS/OS X Installer
Oct 17 19:09:28 localhost ReportCrash[384]: Identifier: OS X Installer
Oct 17 19:09:28 localhost ReportCrash[384]: Version: 401 (525)
Oct 17 19:09:28 localhost ReportCrash[384]: Code Type: X86-64 (Native)
Oct 17 19:09:28 localhost ReportCrash[384]: Parent Process: Language Chooser [362]
Oct 17 19:09:28 localhost ReportCrash[384]: Responsible: sh [108]
Oct 17 19:09:28 localhost ReportCrash[384]: User ID: 0
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Date/Time: 2014-10-17 19:09:25.801 -0700
Oct 17 19:09:28 localhost ReportCrash[384]: OS Version: Mac OS X 10.9.4 (13E28)
Oct 17 19:09:28 localhost ReportCrash[384]: Report Version: 11
Oct 17 19:09:28 localhost ReportCrash[384]: Anonymous UUID: A8ED94AE-57CD-4C9F-86BC-77BC2B9F8A77
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Crashed Thread: 8
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Exception Type: EXC_CRASH (SIGABRT)
Oct 17 19:09:28 localhost ReportCrash[384]: Exception Codes: 0x0000000000000000, 0x0000000000000000
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Application Specific Information:
Oct 17 19:09:28 localhost ReportCrash[384]: abort() called
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 0:: Dispatch queue: com.apple.main-thread
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b2ea1a mach_msg_trap + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_kernel.dylib 0x0000000111b2dd18 mach_msg + 64
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.CoreFoundation 0x000000010f5f6f15 __CFRunLoopServiceMachPort + 181
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.CoreFoundation 0x000000010f5f6539 __CFRunLoopRun + 1161
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.CoreFoundation 0x000000010f5f5e75 CFRunLoopRunSpecific + 309
Oct 17 19:09:28 localhost ReportCrash[384]: 5 com.apple.HIToolbox 0x0000000112fcfa0d RunCurrentEventLoopInMode + 226
Oct 17 19:09:28 localhost ReportCrash[384]: 6 com.apple.HIToolbox 0x0000000112fcf7b7 ReceiveNextEventCommon + 479
Oct 17 19:09:28 localhost ReportCrash[384]: 7 com.apple.HIToolbox 0x0000000112fcf5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
Oct 17 19:09:28 localhost ReportCrash[384]: 8 com.apple.AppKit 0x000000010f90324e _DPSNextEvent + 1434
Oct 17 19:09:28 localhost ReportCrash[384]: 9 com.apple.AppKit 0x000000010f90289b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
Oct 17 19:09:28 localhost ReportCrash[384]: 10 com.apple.AppKit 0x000000010f8f699c -[NSApplication run] + 553
Oct 17 19:09:28 localhost ReportCrash[384]: 11 com.apple.AppKit 0x000000010f8e1783 NSApplicationMain + 940
Oct 17 19:09:28 localhost ReportCrash[384]: 12 com.apple.MacOSXInstaller 0x000000010df0fdaa 0x10df09000 + 28074
Oct 17 19:09:28 localhost ReportCrash[384]: 13 libdyld.dylib 0x00000001119a05fd start + 1
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 1:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32a3a __semwait_signal + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_c.dylib 0x0000000111a84dc0 nanosleep + 200
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libsystem_c.dylib 0x0000000111a84c1f sleep + 42
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.installframework 0x000000010e131d47 do_log_watch + 43
Oct 17 19:09:28 localhost ReportCrash[384]: 4 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 2:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32e6a __workq_kernreturn + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c42f08 _pthread_wqthread + 330
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libsystem_pthread.dylib 0x0000000111c45fb9 start_wqthread + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 3:: Dispatch queue: com.apple.libdispatch-manager
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b33662 kevent64 + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libdispatch.dylib 0x0000000111967421 _dispatch_mgr_invoke + 239
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libdispatch.dylib 0x0000000111967136 _dispatch_mgr_thread + 52
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 4:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32e6a __workq_kernreturn + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c42f08 _pthread_wqthread + 330
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libsystem_pthread.dylib 0x0000000111c45fb9 start_wqthread + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 5:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32e6a __workq_kernreturn + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c42f08 _pthread_wqthread + 330
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libsystem_pthread.dylib 0x0000000111c45fb9 start_wqthread + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 6:: com.apple.NSURLConnectionLoader
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b2ea1a mach_msg_trap + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_kernel.dylib 0x0000000111b2dd18 mach_msg + 64
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.CoreFoundation 0x000000010f5f6f15 __CFRunLoopServiceMachPort + 181
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.CoreFoundation 0x000000010f5f6539 __CFRunLoopRun + 1161
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.CoreFoundation 0x000000010f5f5e75 CFRunLoopRunSpecific + 309
Oct 17 19:09:28 localhost ReportCrash[384]: 5 com.apple.Foundation 0x000000010e479967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
Oct 17 19:09:28 localhost ReportCrash[384]: 6 com.apple.Foundation 0x000000010e47976b __NSThread__main__ + 1318
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 8 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 9 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 7:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32e6a __workq_kernreturn + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c42f08 _pthread_wqthread + 330
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libsystem_pthread.dylib 0x0000000111c45fb9 start_wqthread + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 8 Crashed:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32866 __pthread_kill + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c4235c pthread_kill + 92
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libsystem_c.dylib 0x0000000111a65bba __abort + 145
Oct 17 19:09:28 localhost ReportCrash[384]: 3 libsystem_c.dylib 0x0000000111a65b29 abort + 140
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.installframework 0x000000010e12fc36 -[IFInstallQueueElement _artificialCrashNow] + 23
Oct 17 19:09:28 localhost ReportCrash[384]: 5 com.apple.installframework 0x000000010e11349d -[IFInstallQueueElement(ClientMessaging) setPartialProgress:] + 70
Oct 17 19:09:28 localhost ReportCrash[384]: 6 com.apple.CoreFoundation 0x000000010f6a2e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
Oct 17 19:09:28 localhost ReportCrash[384]: 7 com.apple.CoreFoundation 0x000000010f59682d _CFXNotificationPost + 2893
Oct 17 19:09:28 localhost ReportCrash[384]: 8 com.apple.Foundation 0x000000010e4157ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
Oct 17 19:09:28 localhost ReportCrash[384]: 9 com.apple.DiskManagement 0x000000010e3a9448 rx_T2F_oneway_Status_Progress + 153
Oct 17 19:09:28 localhost ReportCrash[384]: 10 com.apple.DiskManagement 0x000000010e3ba7ce _XT2F_oneway_Status_Progress + 168
Oct 17 19:09:28 localhost ReportCrash[384]: 11 com.apple.DiskManagement 0x000000010e3babbc T2F_server + 81
Oct 17 19:09:28 localhost ReportCrash[384]: 12 com.apple.DiskManagement 0x000000010e3a8d90 cfrx_T2F + 128
Oct 17 19:09:28 localhost ReportCrash[384]: 13 com.apple.CoreFoundation 0x000000010f6059c4 __CFMachPortPerform + 388
Oct 17 19:09:28 localhost ReportCrash[384]: 14 com.apple.CoreFoundation 0x000000010f605829 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
Oct 17 19:09:28 localhost ReportCrash[384]: 15 com.apple.CoreFoundation 0x000000010f60579e __CFRunLoopDoSource1 + 478
Oct 17 19:09:28 localhost ReportCrash[384]: 16 com.apple.CoreFoundation 0x000000010f5f67d6 __CFRunLoopRun + 1830
Oct 17 19:09:28 localhost ReportCrash[384]: 17 com.apple.CoreFoundation 0x000000010f5f5e75 CFRunLoopRunSpecific + 309
Oct 17 19:09:28 localhost ReportCrash[384]: 18 com.apple.Foundation 0x000000010e47badc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
Oct 17 19:09:28 localhost ReportCrash[384]: 19 com.apple.Foundation 0x000000010e4c410b -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
Oct 17 19:09:28 localhost ReportCrash[384]: 20 com.apple.osinstallframework 0x000000010e047a7a -[OSDiskManager(OSInstallerAdditions) doDiskCheckOnDisk:andRepair:] + 379
Oct 17 19:09:28 localhost ReportCrash[384]: 21 com.apple.osinstallframework 0x000000010e03c096 -[OSVolumeFsckQueueElement _performCheckReturningError:] + 218
Oct 17 19:09:28 localhost ReportCrash[384]: 22 com.apple.osinstallframework 0x000000010e03c3c9 -[OSVolumeFsckQueueElement run] + 160
Oct 17 19:09:28 localhost ReportCrash[384]: 23 com.apple.installframework 0x000000010e10157e -[IFSession(Jobs) _runMetaQueueEngine] + 1342
Oct 17 19:09:28 localhost ReportCrash[384]: 24 com.apple.Foundation 0x000000010e47976b __NSThread__main__ + 1318
Oct 17 19:09:28 localhost ReportCrash[384]: 25 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 26 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 27 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 9:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c77 _pthread_cond_wait + 787
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.Foundation 0x000000010e44a930 -[NSCondition waitUntilDate:] + 344
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.Foundation 0x000000010e4417d8 -[NSConditionLock lockWhenCondition:beforeDate:] + 232
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.installframework 0x000000010e0f1cc1 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 157
Oct 17 19:09:28 localhost ReportCrash[384]: 5 com.apple.Foundation 0x000000010e47976b __NSThread__main__ + 1318
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 8 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 10:: JavaScriptCore::BlockFree
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c3b _pthread_cond_wait + 727
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.JavaScriptCore 0x000000011c8e1116 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.JavaScriptCore 0x000000011c8e0c35 JSC::BlockAllocator::blockFreeingThreadMain() + 117
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.JavaScriptCore 0x000000011c8d5f5f ***::wtfThreadEntryPoint(void*) + 15
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 11:: JavaScriptCore::Marking
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c3b _pthread_cond_wait + 727
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.JavaScriptCore 0x000000011c8e1737 JSC::GCThread::waitForNextPhase() + 119
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.JavaScriptCore 0x000000011c8e15c8 JSC::GCThread::gcThreadMain() + 88
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.JavaScriptCore 0x000000011c8d5f5f ***::wtfThreadEntryPoint(void*) + 15
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 12:: JavaScriptCore::Marking
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c3b _pthread_cond_wait + 727
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.JavaScriptCore 0x000000011c8e1737 JSC::GCThread::waitForNextPhase() + 119
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.JavaScriptCore 0x000000011c8e15c8 JSC::GCThread::gcThreadMain() + 88
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.JavaScriptCore 0x000000011c8d5f5f ***::wtfThreadEntryPoint(void*) + 15
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 13:: JavaScriptCore::Marking
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c3b _pthread_cond_wait + 727
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.JavaScriptCore 0x000000011c8e1737 JSC::GCThread::waitForNextPhase() + 119
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.JavaScriptCore 0x000000011c8e15c8 JSC::GCThread::gcThreadMain() + 88
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.JavaScriptCore 0x000000011c8d5f5f ***::wtfThreadEntryPoint(void*) + 15
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 14:: JavaScriptCore::BlockFree
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c3b _pthread_cond_wait + 727
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.JavaScriptCore 0x000000011c8e1116 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.JavaScriptCore 0x000000011c8e0c35 JSC::BlockAllocator::blockFreeingThreadMain() + 117
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.JavaScriptCore 0x000000011c8d5f5f ***::wtfThreadEntryPoint(void*) + 15
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 15:: JavaScriptCore::Marking
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c3b _pthread_cond_wait + 727
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.JavaScriptCore 0x000000011c8e1737 JSC::GCThread::waitForNextPhase() + 119
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.JavaScriptCore 0x000000011c8e15c8 JSC::GCThread::gcThreadMain() + 88
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.JavaScriptCore 0x000000011c8d5f5f ***::wtfThreadEntryPoint(void*) + 15
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 16:: JavaScriptCore::Marking
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c3b _pthread_cond_wait + 727
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.JavaScriptCore 0x000000011c8e1737 JSC::GCThread::waitForNextPhase() + 119
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.JavaScriptCore 0x000000011c8e15c8 JSC::GCThread::gcThreadMain() + 88
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.JavaScriptCore 0x000000011c8d5f5f ***::wtfThreadEntryPoint(void*) + 15
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 17:: JavaScriptCore::Marking
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32716 __psynch_cvwait + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c43c3b _pthread_cond_wait + 727
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.JavaScriptCore 0x000000011c8e1737 JSC::GCThread::waitForNextPhase() + 119
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.JavaScriptCore 0x000000011c8e15c8 JSC::GCThread::gcThreadMain() + 88
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.JavaScriptCore 0x000000011c8d5f5f ***::wtfThreadEntryPoint(void*) + 15
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 18:: com.apple.appkit-heartbeat
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32a3a __semwait_signal + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_c.dylib 0x0000000111a84dc0 nanosleep + 200
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libsystem_c.dylib 0x0000000111a84cb2 usleep + 54
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.AppKit 0x000000010fb6717d -[NSUIHeartBeat _heartBeatThread:] + 2132
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.Foundation 0x000000010e47976b __NSThread__main__ + 1318
Oct 17 19:09:28 localhost ReportCrash[384]: 5 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 19:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b2ea1a mach_msg_trap + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_kernel.dylib 0x0000000111b2dd18 mach_msg + 64
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.CoreFoundation 0x000000010f5f6f15 __CFRunLoopServiceMachPort + 181
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.CoreFoundation 0x000000010f5f6539 __CFRunLoopRun + 1161
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.CoreFoundation 0x000000010f5f5e75 CFRunLoopRunSpecific + 309
Oct 17 19:09:28 localhost ReportCrash[384]: 5 com.apple.Foundation 0x000000010e47badc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
Oct 17 19:09:28 localhost ReportCrash[384]: 6 com.apple.Foundation 0x000000010e4c410b -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
Oct 17 19:09:28 localhost ReportCrash[384]: 7 com.apple.installframework 0x000000010e1028a4 -[IFDInstallController(Private) _install] + 1265
Oct 17 19:09:28 localhost ReportCrash[384]: 8 com.apple.osinstallframework 0x000000010e03a218 -[OSInstallController(Private) _install] + 280
Oct 17 19:09:28 localhost ReportCrash[384]: 9 com.apple.Foundation 0x000000010e47976b __NSThread__main__ + 1318
Oct 17 19:09:28 localhost ReportCrash[384]: 10 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 11 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 12 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 20:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b2ea1a mach_msg_trap + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_kernel.dylib 0x0000000111b2dd18 mach_msg + 64
Oct 17 19:09:28 localhost ReportCrash[384]: 2 com.apple.CoreFoundation 0x000000010f5f6f15 __CFRunLoopServiceMachPort + 181
Oct 17 19:09:28 localhost ReportCrash[384]: 3 com.apple.CoreFoundation 0x000000010f5f6539 __CFRunLoopRun + 1161
Oct 17 19:09:28 localhost ReportCrash[384]: 4 com.apple.CoreFoundation 0x000000010f5f5e75 CFRunLoopRunSpecific + 309
Oct 17 19:09:28 localhost ReportCrash[384]: 5 com.apple.AppKit 0x000000010faa305e _NSEventThread + 144
Oct 17 19:09:28 localhost ReportCrash[384]: 6 libsystem_pthread.dylib 0x0000000111c41899 _pthread_body + 138
Oct 17 19:09:28 localhost ReportCrash[384]: 7 libsystem_pthread.dylib 0x0000000111c4172a _pthread_start + 137
Oct 17 19:09:28 localhost ReportCrash[384]: 8 libsystem_pthread.dylib 0x0000000111c45fc9 thread_start + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 21:
Oct 17 19:09:28 localhost ReportCrash[384]: 0 libsystem_kernel.dylib 0x0000000111b32e6a __workq_kernreturn + 10
Oct 17 19:09:28 localhost ReportCrash[384]: 1 libsystem_pthread.dylib 0x0000000111c42f08 _pthread_wqthread + 330
Oct 17 19:09:28 localhost ReportCrash[384]: 2 libsystem_pthread.dylib 0x0000000111c45fb9 start_wqthread + 13
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Thread 8 crashed with X86 Thread State (64-bit):
Oct 17 19:09:28 localhost ReportCrash[384]: rax: 0x0000000000000000 rbx: 0x0000000126d50000 rcx: 0x0000000126d4d448 rdx: 0x0000000000000000
Oct 17 19:09:28 localhost ReportCrash[384]: rdi: 0x0000000000008807 rsi: 0x0000000000000006 rbp: 0x0000000126d4d470 rsp: 0x0000000126d4d448
Oct 17 19:09:28 localhost ReportCrash[384]: r8: 0x0000000000000000 r9: 0x0000000000989680 r10: 0x0000000008000000 r11: 0x0000000000000206
Oct 17 19:09:28 localhost ReportCrash[384]: r12: 0x00000000000f4376 r13: 0x0000000126d4d6c0 r14: 0x0000000000000006 r15: 0x0000000126d4d630
Oct 17 19:09:28 localhost ReportCrash[384]: rip: 0x0000000111b32866 rfl: 0x0000000000000206 cr2: 0x000000010738b280
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Logical CPU: 0
Oct 17 19:09:28 localhost ReportCrash[384]: Error Code: 0x02000148
Oct 17 19:09:28 localhost ReportCrash[384]: Trap Number: 133
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]:
Oct 17 19:09:28 localhost ReportCrash[384]: Binary Images:
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10df09000 - 0x10df17fff com.apple.MacOSXInstaller (401 - 525) <B46B3B07-E7DD-3D72-9A90-0B42F921D150> /Volumes/VOLUME/*/OS X Installer.app/Contents/MacOS/OS X Installer
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10df25000 - 0x10df63fff com.apple.framework.corewlankit (3.3.2 - 332.36) <7F1C53AC-1D4B-365B-A853-EF555D64E277> /System/Library/PrivateFrameworks/CoreWLANKit.framework/Versions/A/CoreWLANKit
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10df96000 - 0x10dff5fff com.apple.framework.CoreWLAN (4.3.3 - 433.48) <1F17FA12-6E84-309D-9808-C536D445FA6E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e038000 - 0x10e08ffff com.apple.osinstallframework (700 - 846) <DF0C68DA-04D6-3C40-B419-85BC17E51E2B> /System/Library/PrivateFrameworks/Install.framework/Frameworks/OSInstall.framew ork/Versions/A/OSInstall
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e0c4000 - 0x10e0c4fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e0cc000 - 0x10e0d4fff com.apple.framework.Assistant (2.0 - 15.1) <7E28F560-5E73-397F-BF54-2DD8E205A4FC> /System/Library/PrivateFrameworks/Assistant.framework/Versions/A/Assistant
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e0e8000 - 0x10e18efff com.apple.installframework (700 - 846) <660260EC-5608-3064-ADCB-922619464693> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e215000 - 0x10e229fff com.apple.InstallerPlugins (6.0 - 721) <4C68DDE4-69F1-387C-A519-0EFFFBE77E8B> /System/Library/Frameworks/InstallerPlugins.framework/Versions/A/InstallerPlugi ns
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e243000 - 0x10e2a6ffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e2e5000 - 0x10e351fff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e386000 - 0x10e38bfff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e39a000 - 0x10e39afff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e3a1000 - 0x10e3e7fff com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e413000 - 0x10e711fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10e94f000 - 0x10eafcf27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10eb1d000 - 0x10eb1efff com.apple.SIUInstallationProgress (1.2 - 1.2) <310956B9-D0EC-342B-803A-42F83F9C7BC8> /System/Library/CoreServices/InstallerStatusNotifications.bundle/Contents/MacOS /InstallerStatusNotifications
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10eb24000 - 0x10eb25ff7 libSystem.B.dylib (1197.1.1) <E6BCC031-4342-318C-A1AD-A8E9AEAE716F> /usr/lib/libSystem.B.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10eb33000 - 0x10f45332b com.apple.CoreGraphics (1.600.0 - 599.25.10.1) <EC14B831-96BB-3A50-A451-E36BDC8F59FB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10f586000 - 0x10f76bfff com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10f8dd000 - 0x10f8ddff5 +cl_kernels (???) <E49446DC-4D72-4D5B-8FB2-38771C286B2E> cl_kernels
Oct 17 19:09:28 localhost ReportCrash[384]: 0x10f8df000 - 0x110455ff7 com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
Oct 17 19:09:28 localhost ReportCrash[384]: 0x110bde000 - 0x110c51fff com.apple.securityfoundation (6.0 - 55122.3) <8575DF7A-EC79-3FCE-A737-7512363A5B12> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
Oct 17 19:09:28 localhost ReportCrash[384]: 0x110c91000 - 0x110cbbff0 com.apple.SystemConfiguration.EAP8021X (13.0.0 - 13.0) <DC09B518-9F82-38DD-B37D-4A3279E3230D> /System/Library/PrivateFrameworks/EAP8021X.framework/Versions/A/EAP8021X
Oct 17 19:09:28 localhost ReportCrash[384]: 0x110cd6000 - 0x110f30ff9 com.apple.security (7.0 - 55471.14.8) <EA03E140-2509-3A07-8440-2DC97C0D478B> /System/Library/Frameworks/Security.framework/Versions/A/Security
Oct 17 19:09:28 localhost ReportCrash[384]: 0x11107c000 - 0x1110aaff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1110de000 - 0x111120ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x11113d000 - 0x11113eff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x111143000 - 0x111143ffd +cl_kernels (???) <2536CD16-5513-4F97-97EF-7C6C605BE5FA> cl_kernels
Oct 17 19:09:28 localhost ReportCrash[384]: 0x111149000 - 0x111301ffb libicucore.A.dylib (511.34) <616A65D6-3F20-3EAB-8CA8-273AD890261C> /usr/lib/libicucore.A.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1113ad000 - 0x111494ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1114cc000 - 0x1114ddff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1114e5000 - 0x111680ff8 com.apple.CFNetwork (673.3 - 673.3) <4375B7CB-34B6-3A26-99AC-2D2404AD9C9B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
Oct 17 19:09:28 localhost ReportCrash[384]: 0x11178a000 - 0x11178bfff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x111794000 - 0x1117afff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1117c0000 - 0x111812fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x111875000 - 0x11189eff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1118af000 - 0x1118b3ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1118bd000 - 0x1118c7fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1118d6000 - 0x1118ddfff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
Oct 17 19:09:28 localhost ReportCrash[384]: 0x1118f0000 - 0x1118f7ffb libcopyfile.dylib (103.92.1) <CF29DFF6-0589-3590-834C-82E2316612E8> /usr/lib/system/libcopyfile.dylib
Oct 17 19:09:28 loPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
"HP Solution Center cannot run because your device installation is not complete"
I cannot use HP Solution Center because I only get this message when I start it: "HP Solution Center cannot run because your device installation is not complete". I am running Windows XP with an HP PhotoSmart Premium. I can print just fine and the printer is recognized by the PC and the network. I get the same problem whether connected wirelessly or through USB. I have re-installed all software multiple times. Please advise on how to get Solution Center up and running.
I had to do a total uninstall and reinstall of the driver. However, as you will see from this and other Support Forum threads there seem to be multiple stumbling blocks to the uninstall/reinstall process. Seems very glitchy. After nearly two days of unsuccessful tries I finally got it done. I did find three different official HP scenarios for the process, including one automatically sent to my desktop by HP upon one of the earlier failures. That sequence did not work work for me, but it was close--I got a partial install. But on another HP help file titled "Product Software Installation stalls or stops in Windows 7 with a USB connected product HP..." I found a six step process (with details for each), and it worked for me on the second try. Here are the six steps, plus extra things I did or discovered that could have helped make it work. I did step 5b. first: downloading and saving the HP driver file on my computer before starting other steps, since I elected not be be on the internet as I did the installation. 1. Uninstall the HP printer software. See my note below about four ways HP lists do to this. I used two of them.2. Turn off the 'terminate and stay resident programs (has to do with system configuration). See HP details.3. Clear temporary files and folders through Windows accessories.4. Disable firewalls (see my note below about this)5a. Disconned the cable from BOTH the printer itself and from the computer, BUT TURN ON the printer.5b. Get the lastest version driver for you printer from the HP site and save it where you can find it. (I did this first, before other steps, so I could install off-line)5c. Install the driver software that you saved. (see my note below about an optional step that helped me with this, so the install will complete, and not hang up)6. Enable the start up software that was turned off with step 2. (See HP details) Notes: there are versions of HP instructions that skip steps 2 and 6 and or 3 and 4, but that would not work in my case. I describe the steps that finally worked in case they can help someone else--this has been so frustrating. This uninstall/install process seems to be very touchy and perhaps changes depending on your printer or other configuration of your computer: Note about step 1: I found an HP document that listed four ways to uninstall. On my final and successful attempt I actually used two of the techniques. First I used the HP uninstaller program from the start menu program list on my computer stored with other HP stuff there. When I rebooted it did not appear that any HP programs were removed, but who knows, perhaps this got rid of some hidden file somewhere that had been causing all of the problems. Then I used the regular uninstall process from the control panel, and that worked. All HP programs were gone upon reboot. Note about step 3: I counld not believe this would help, but did it, and again, who knows, perhaps this is critical. Note about step 4: I assumed that step two 'terminate and stay resident programs' turned off my McAfee firewall and antivirus, so I did not turn it off. And I elected to be off the internet during install because I am always fearful about turning off those programs. However, and this may be the source of problems for many people, the HP list was very specific to turn off the Windows 7 firewall. I checked it and it was running, even though I thought McAfee was in charge. So I did turn off the Windows 7 firewall. Subsequently I learned that many people who have upgraded from earlier Windows operating systems to Windows 7 have the Windows firewall operating along with their other firewall, without knowing it. Apparently this does not happen if you did a clean install of Windows 7 rather than an upgrade install. Note about step 5c: On many of my tries the installation program would not terminate or complete, and I would get a partial install that allow some functions of the printer to work, but not Solutions Center. The only way I found to prevent this was at the step near the end, where you hook up the printer, select the box that says it's okay to connect it later. The installer program dumps an icon on you desktop that allows you to connect the printer after the installation shows complete and terminates by itself. By clicking the icon and plugging the cable into computer and the powered-on-printer when directed, the device installs perfectly. That was the only way I could get a full install, or get the installation to terminate. During the two days of trying to make this work I also reinstalled the latest version of Flash player since I read that HP Solutions Center needs it to show screens on your computer about printer functions. Of course downloading Flash onto a 64-bit version of Windows 7 is a little tricky too, but not that difficult. I do not know whether that was important, but it is one more thing to try if you can't make your Solutions Center part of the printer program work. I learned way more about the unintall/install process than I ever wanted to know. Sorry to be so wordy, but after two days of frustrating work on this I thought I should share this, in case any of these ideas could help someone else who is hung up on this. Perhaps there is an easier fix somewhere. The six-step process was on an HP help site and was not even for my specific printer, but the similar list from my model did not work. Wish I knew what the secret to success might have been.
-
While installing Acrobat XI Pro, the installation automatically rolls back and I get the message "The wizard was interrupted before Adobe Acrobat XI Pro (11.0.07) could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again." How to resolve it.
How do I modify the system.Hi Rgardezi,
The only reason why Acrobat installation fails and throw this error message is when there are some services running in the background causing the installer not to complete the installation. My take is try the following steps and suggest if you were able to install the products or not :
1) Navigate to control panel and confirm that there is no line Item that talks about Acrobat. If you see Acrobat XI listed there, please remove them.
2) Perform a selective Start up using the steps mentioned in this link.
Please suggest if the above mentioned steps were able to resolve the query for you or not.
Cheers,
Kartikay Sharma -
An error occurred while preparing the installation try running this application again mountain lion
I have Macbook Pro. Previous OS was Mountain Lion 10.8.5. It was running smoothly. When I have tried to clean install the NEW Maverick 10.9 it didnt work. I erase the drive then restart for boot. nad my usb boot disk was connected. When the window came for reinstall the OS. I click. click to "continue" but then it says....there has a problem with boot. But six months ago I installed it in the same way without any error or any hamper. after that i tried many times to boot and install but i failed. i tried to recover it by internet recovery. it takes few hours. after completation the recovery the reinstall window again came. i click to reinstall then it says "an error occurred while preparing the installation try running this application again mountain lion"
i tried several times but it doesn't work. now i am downloading again osx 10.8.5 dmg to try again.
-
i can't update my itunes and it shows me this message: The installer has insufficient privileges to access this directory: C:/program files/itunes. The installation cannot continue. Log on as administrator or contact your system administrator
Hello PamelaFox14,
Thank you for using Apple Support Communities.
It sounds like you need to log in as the administrator to update the iTunes application properly.
Take a look at this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
This section in particular:
1. Make sure you have administrator account access
To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
Windows 7: How do I log on as an administrator?
Otherwise, refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
All the best,
Sterling -
Trying to download ITunes latest version on my Windows XP and I get this message: "The installer has insufficient privileges to access this directory: C:\Program Files\ITunes. The installation cannot continue. Log on as administrator or contact your system administrator." HELP?
Hello PamelaFox14,
Thank you for using Apple Support Communities.
It sounds like you need to log in as the administrator to update the iTunes application properly.
Take a look at this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
This section in particular:
1. Make sure you have administrator account access
To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
Windows 7: How do I log on as an administrator?
Otherwise, refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
All the best,
Sterling -
Won't Install in Win XP "The system cannot open the device or file specifie
When installing Quichktime or iTunes, the installer displays ""The system cannot open the device or file specified."
What should I do?I was getting this problem too. To resolve I did the following.
Physically disconnected PC from network.
Stopped Anti Virus (Evira personal).
Turned off Windows Firewall.
Stopped Malware detection (PrevX).
Installed iTunes + Quicktime.
Restarted above security programs.
Reconnected to network.
Problem sorted.
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Clearing error messages in Purchase Order
Hi All, Can anybody tell me how to clear error messages in user exits when changing the error message? My problem is like this and using the exit 016. I want to make sure Plant in all line items are same. If the user changes one Plant, then I am com
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Hi Folks, I'm having problems with this XSD http://www.tieto.com/binary.asp?GUID=1BCF9595-E204-4A73-8EDA-0CDED5230BF9&field=Document It will upload just fine as an external definition however when I try to create the interface XI asks me to chose the
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Doubt in transporting the objects
HI all, I have a doubt in transporting the objects, I have made changes in Function module's include program only , Should i have to transport the include prog alone or the whole the FM itself, Please suggest Thanks in Advance, Kumaran.C
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Policy to grant access in RMI? help
This is what I have been using to enable client and server access. Is this written correctly? Where should this be embedded in my client and server coding? Does it need to be embedded in both client and server java files or just one of them? The exam
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Hi how can I sort my contacts by name?