Install Black Cartridge error message on new cartridge

I have a brand new HP M127FW laserjet pro printer. I purchased it Dec 2014 and just opened it today in anticpation of my old HP printer dying and it finally did. I also purchased a HP laserjet model 83A print cartridge at the same time and just opened it today form the air tight sealed package. I tried to test it as instructed with the existing cartridge that came with the printer and it jammed. I removed the paper and then tried again and it said install black cartridge. I thought perhaps having sat in the printer for that length of time it had dried out, although I though tthe lazser jet cartidges are powder and don't dry out. Figuring like ink jets cartidges the ones that come with the printer are only partially filled I decided to try my brand new one. I am having the same error message. On the catridge box it indicates what looks lie a date printed as 201409016. This is extremely frustrating considering I purchased an HP cartridge not a reseller and payed over $60 for it. Can anyone help with a possible solution. I can't call HP chat support at least for free since it s pay the free 90 days post purchase.

Hi , I see you have been troubleshooting an issue with your new LaserJet Pro MFP M127, and I may have found some items you can check.
This issue is usually caused by some sort of packing materials that may be hiding on you. I would double check Setting Up the Printer Hardware for HP LaserJet Pro MFP M127fw to make sure it's not a piece of cardboard inside the printer. The next thing that may cause this would be if you forgot to remove the orange tabs on the toner cartridge. If you take a look at Replacing the Toner Cartridge, it shows what needs to be removed from the toner before installing it inside the printer. There is a whole setup video about Unboxing and Setup of the LaserJet Pro MFP M127 you can watch as well. If the issue persists, you might still have options covered under the HP LaserJet Print Cartridges and Imaging Drums Limited Warranty Statement - I would still try to Contact HP Support to see if there is anything they can do. Fill in the model number and the form to receive a case number for expedited assistance. Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

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