Install correct version of air
We have a flex app that we're upgrading from air 1.5 to air 2
Is there any way we can make the installer or the updater present the user with a download link for the correct version of the air runtime?
If I try to install the air 2 version of our app on a machine with 1.5, I just get an error "This application requires an update to Adobe AIR that is not available for your system." Otherwise, we'll have to get users to do the update first (or we'll do it) which defeats the object of an autoupdater.
From what I've read, setting the application descriptor to 2.0beta should force the update, but I can't get it working.
Thanks
Because 2.0beta is not an official release, but a lab release.
Once 2.0 is an official release, you can set the namespace to 2.0 and the Runtime will get downloaded and installed automatically.
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Hi,
I tried to install an update for adobe air 11 yesterday, at the end of the process I got the message "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
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I use Google chrome and FileHippo update checker, I have also uninstalled the version of adobe air that was on my computer in the hope I could install the current version but unfortunately the error message is all I get.
If you need any further information I will be happy to help, although I have forgotten how to do a screenshot.
Regards,
Helen Smith.A reply to myself! Thanks to Adobe support I needed to update the Adobe Applications Manager to the Creative Cloud App which so far appears to have fixed the problem
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AIR Appears to install correctly but pop-up message says otherwise
Hi all
Problem is as per the subject line.
I am running Windows Vista Ultimate
I have just purchased the Adobe eLearning Suite 2 and installed it on my machine, which appears to have gone smoothly
I have also updated all the software to the latest versions (according to the Adobe application updater) and restarted the computer.
Currently I have AIR version 2.5.1.17330
From the web browser, the page http://www.adobe.com/products/air/ works and looks correct
However when I want to run "Adobe eLearning Suite 2 Workflows", it says:
Adobe AIR: The installation of this product is damaged. Try re-installing or contacting the publisher for assistance
I have tried reinstalling, but the problem persists.
Here is the install log
You will see my efforts to reinstall here.
[2011-03-19:14:56:53] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:56:53] Commandline is:
[2011-03-19:14:56:53] Installed runtime (1.5.3.9130) located at C:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:00] Relaunching with elevation
[2011-03-19:14:57:00] Launching subprocess with commandline c:\users\user\appdata\local\temp\airb922.tmp\adobe air installer.exe -ei
[2011-03-19:14:57:03] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:57:03] Commandline is: -stdio \\.\pipe\AIR_4544_0 -ei
[2011-03-19:14:57:03] Installed runtime (1.5.3.9130) located at C:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:03] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 2.5.1.17730
[2011-03-19:14:57:03] Installing msi at c:\users\user\appdata\local\temp\airb922.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-19:14:57:14] Runtime Installer end with exit code 1
[2011-03-19:14:57:14] Elevated install completed
[2011-03-19:14:57:18] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-19:14:57:18] Runtime Installer end with exit code 0
[2011-03-19:14:57:18] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:57:18] Commandline is: -installupdatecheck
[2011-03-19:14:57:18] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:19] Performing pingback request
[2011-03-19:14:57:19] Starting runtime background update check
[2011-03-19:14:57:19] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-19:14:57:19] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-19:14:57:20] Runtime update not available
[2011-03-19:14:57:20] Unpackaging cancelled
[2011-03-19:14:57:20] Runtime Installer end with exit code 0
[2011-03-20:00:18:56] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:18:56] Commandline is: -arp:uninstall
[2011-03-20:00:18:56] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:08] Relaunching with elevation
[2011-03-20:00:19:08] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2011-03-20:00:19:08] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:08] Commandline is: -stdio \\.\pipe\AIR_5072_0 -eu
[2011-03-20:00:19:08] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:08] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
[2011-03-20:00:19:08] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-20:00:19:12] Runtime Installer end with exit code 0
[2011-03-20:00:19:12] Elevated install completed
[2011-03-20:00:19:12] Runtime Installer end with exit code 0
[2011-03-20:00:19:27] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:27] Commandline is:
[2011-03-20:00:19:27] No installed runtime detected
[2011-03-20:00:19:32] Relaunching with elevation
[2011-03-20:00:19:32] Launching subprocess with commandline c:\users\user\appdata\local\temp\air27a3.tmp\adobe air installer.exe -ei
[2011-03-20:00:19:34] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:34] Commandline is: -stdio \\.\pipe\AIR_1448_0 -ei
[2011-03-20:00:19:34] No installed runtime detected
[2011-03-20:00:19:34] Starting silent runtime install. Installing runtime version 2.5.1.17730
[2011-03-20:00:19:34] Installing msi at c:\users\user\appdata\local\temp\air27a3.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-20:00:19:38] Runtime Installer end with exit code 0
[2011-03-20:00:19:38] Elevated install completed
[2011-03-20:00:19:40] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-20:00:19:40] Runtime Installer end with exit code 0
[2011-03-20:00:19:40] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:40] Commandline is: -installupdatecheck
[2011-03-20:00:19:40] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:41] Performing pingback request
[2011-03-20:00:19:41] Starting runtime background update check
[2011-03-20:00:19:41] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-20:00:19:41] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-20:00:19:43] Runtime update not available
[2011-03-20:00:19:43] Unpackaging cancelled
[2011-03-20:00:19:43] Runtime Installer end with exit code 0
[2011-03-20:00:34:47] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:34:47] Commandline is: -arp:uninstall
[2011-03-20:00:34:47] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:36:00] Runtime Installer end with exit code 6
[2011-03-20:00:40:27] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:40:27] Commandline is:
[2011-03-20:00:40:27] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:40:31] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-20:00:40:31] Runtime Installer end with exit code 0
[2011-03-20:00:40:31] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:40:31] Commandline is: -installupdatecheck
[2011-03-20:00:40:31] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:40:32] Performing pingback request
[2011-03-20:00:40:32] Starting runtime background update check
[2011-03-20:00:40:32] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-20:00:40:32] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-20:00:40:33] Runtime update not available
[2011-03-20:00:40:33] Unpackaging cancelled
[2011-03-20:00:40:33] Runtime Installer end with exit code 0
[2011-03-20:00:41:56] Application Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:41:56] Commandline is:
[2011-03-20:00:41:56] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:42:01] Cancel request received
[2011-03-20:00:42:01] Application Installer end with exit code 6
Hopefully someone can help me
Thanks in advance
MatHi response to my above problem, I have been browsing the Adobe forums and have found a number of others who are experiencing the same problem as me.
Here are the links
http://forums.adobe.com/thread/776454
and
http://forums.adobe.com/thread/677258
It seems that the root cause of the problem is that Adobe workflows is not compatible with the newest versions of AIR (2.0.0 and above)
This should be something that Adobe can fix quite easily. Its not a good first impression for Adobe customers to have a fresh install which seems to not work properly.
If any Adobe representatives read this, I hope this issue will be addressed and a solution provided to the wider Adobe community
Mathew -
I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
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Some MacBook Pro versions cannot be upgraded past 10.6.8; others are maxed out at 10.7.5. newer models can go all the way to 10.10. So it is important to know exactly what version you have--there may be close to 40 variants produced since the MB made its debut in 2006.
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A complete uninstall/reinstall is worth a crack with that one:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
Firefox won't open website(site requires flash player) - my other browsers open it successfully, flash player is installed correctly and is the up to to date version, using Firefox 4
Hi there
Sorry, but you aren't in the right place for getting help with this. Try clicking the link below and choose a forum dedicated to Adobe Flash.
Click here
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First thing - My computer - PROCESSOR: Intel Celeron 450 @2.2 Ghz, MEMORY: 4GB, OS: Windows 7 Home Premium SP1 64 bit, BROWSER: IE 9.0.8112.16421
Everything was hunky-dory until the auto-installer updated my version to the Flash Player 11.2 version and that's when it all went downhill. As soon as it installed that version, none of the TV networks, news networks or Hulu recognized that I had Adobe Flash Player. In addition, I could no longer create a blank new tab in IE or use the tools button (the little gear symbol) in the upper right hand of an IE window. Because of the IE problems, I figured it was a problem with IE and went about searching for a solution in that arena. I finally found something at Microsoft that helped me determine if it was an IE problem and went through the various steps. The final step required booting into safemode and trying to replicate the problem. IE worked fine in safemode so, Microsoft determined the problem had to be with outside influences.
After several frustrating attempts with other fixes including virus scanning and firewall settings, the problem persisted. I then un-installed Flash Player per Adobe's instruction and re-installed the recommended 'latest' version. The problem remained. So, when all else had failed I did a full system restore to a point over a month ago, which is prior to the occurence of the problem, while at the same time noting which drivers and programs would be affected. I already had a sneaking suspicion that it was Flash Player because I read the full system requirements for the recommended version that the auto installer was trying to install (see below). I then began updating everything one at a time to see if any of the windows/software/driver updates had any affect on IE. None did until I got to the Adobe Flash Player and updated it.
Now, what I think the problem is: The auto installer ONLY looks at Operating System and Browser to determine which version of Adobe Flash Player is correct. In this regard, my machine should use the latest 11.2 version. HOWEVER, if you look at the full system requirements for the 11.2 versions, you will note that it requires a...... 2.33 Ghz processor! In this regard, 11.2 is NOT the correct version for my machine as it only has a 2.2 Ghz processor. And I think therein lies the problem.
So. I freely admit that I am not a computer expert and am, in fact, so far removed from ever even contemplating wearing such a title that I'm sure all who read this are sitting in your offices having a good laugh at my expense. As such, I welcome anyone and everyone to tell me what I've done wrong and how I should go about fixing it. If my deductions are correct, then could someone please tell me how to choose the correct version for my machine and then tell me how to actually install it on my machine.
I know that this is a long post and I thank you all for your patience and any help you choose to offer me.Mr. Willener,
Thank you for your reply.
I did un-install and then re-install per the Adobe recommendations which are what you listed in your reply. The problem remained until I did a MS Windows restore to a restore point a month or so ago. The IE problems vanished. However, now I'm using an outdated and unsupported version that is lower than most of the web pages require for their sites, at least the ones I want to view (they all say I need to upgrade my Flash Player which, when I did, put me in this fix).
As to:
Pat Willener wrote:
Usuallyexasperated wrote:
it requires a...... 2.33 Ghz processor!
You can safely ignore that requirement; it is simply not true.
Why would Adobe post a system requirement of 2.33 Ghz for 11.2 if it simply were not true?
Message was edited by: Usuallyexasperated -
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I also notice Quicktime is not getting installed at all.
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Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
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