Install crystal repport 2011 client hungs and how to uninstall it manually

Dear Experts,
i want to know whether there are some way to uninstall crystal report 2011 client manually?
IT has re-image my OS to win7 with crystal 2008 viewer on my laptop, and when i installed crystal report 2011 client i didn't notice that i have crystal 2008 installed on my laptop.
After i click on the setup program of crystal report 2011, the install window didn't tell me there is an old version, so i continue to install it but stuck at "tp.microsoft.msxml-4.0-core-32,14.0.0.760" steps for most 5 hours( no error messages, just seems stopped at there). I wish to cancel it, but the cancel button is greyed so i have to kill the process in task manager. After that i re-tried the installation and use remove feature to uninstall my crystal 2011, it succeed. I reinstall it again and it stucks at .microsoft.msxml-4.0-core-32,14.0.0.760 again(i suspect maybe the 2008 impact the installation, still don't know which can impact here. I found one post SAP CRYSTAL REPORTS 2011 installation error has problem while install cr 2011, but i didn't get any error.)
Then i found i have a crystal 2008 viewer installed so i uninstalled it , and reinstall crystal 2011, but i got errors like runtime error.
Could any one help here how i can manually uninstall the crystal 2011? The setup program is not working for me anymore.
Thanks a million.
Sophie

As far as I know, there is no seperate uninstaller for Crystal Reports. You can try couple of options as below:
1) Download Microsoft Windows Installer and Cleanup Utility, install and try to remove CR 2011 using this utility
2) If option 1 doesn't work, you could try the following steps at your discretion:
Uninstall the Program using available method
Go to Registry Editor and remove any Businessobjects or Crystal Reports reference under "HKEY_CURRENT_USER > SOFTWARE > " and HKEY_LOCAL_MACHINE > SOFTWARE >"
Go to Program Files and delete any folders on Crystal Reports. Also check under Common Files

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Then try these:
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Install crystal repport 2011 client hungs and how to uninstall it manually

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