Install CS5.5 Upgrade, Uninstall CS5

I have had problems in the past uninstalling previous version of Creative Suite after installing an upgrade. What are the proper steps to uninstalling (including proper deactiviation if necessary) CS 5 Design Premium an installing new CS5.5 Upgrade? I am on Mac OS X 10.6.

You can remove CS5 by invoking the un-installer located in Applications/Utilities/Adobe Installers. Once complete install CS5.5 and enter the CS5 serial number when prompted for a qualifying version.

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Do I need to install CS3 on Windows 7 64 bit before installing CS5 Upgrade?

I am replacing a graphic designer's Windows Vista laptop with a Dell Precision T5500 desktop. Do I need to uninstall CS3 from the laptop and decommission the serial number? Then do I need to install CS3 on the new desktop before installing the CS5 upgrade? I was told I needed to decommission the installation, but I don't remember having to do that with other installations. Thanks in advance!

You should definetly deactivate any software before uninstalling. But you don't have to install CS3 in order to install CS5. Just have the serial number handy for verification. That said, depending upon the user's needs, you might want to leave CS3 available.
Bob

Cannot install CS5.5 Upgrade now

Hi,
I know it's older software but I am in need of some serious help! I tried to contact support but because it's older software he said he could not help and that was the last thing he said. I really need to get this up and running and have been going through thread after thread and no real luck/success. I meet all the system requirements.
I will try to give as much detail as to what I have done up until now:
1-2 weeks ago I did an Anytime Upgrade to Windows 7 Ultimate 64-bit to utilize 32GB RAM, language UI and BitLocker and I own Adobe CS5 MS and the CS5.5 MS Upgrade (discs).
Today I decided to install CS5.5 MS, which asked for both license numbers and then when I was asked to log in, it did NOT recognize my password. I went ahead and logged into the Adobe.com site and changed password and it still does not recognize that. So I skipped that and finished installing. I got all kinds of errors (as usual) but tried to install updates anyway, which failed. Then I decided to try and figure this out on my own.
One suggestion said to try and install CS5.5 Master Suite in Safe Mode with all but MS services turned off. Tried that and no errors but when I opened Photoshop (even tried Dreamweaver) to get to the updates, they failed.
I also read someone said all their problems went away when they went to Adobe's website and just downloaded and installed CS5.5 MS but when I did that, I put the key in and it no longer asked for my 2nd license key so I KNEW I was in trouble then. Sure enough it said it was invalid license key when I tried to do updates.
I read somewhere to download and install the Adobe Application Manager (I think it was called) but did not do it because I was unsure if it was correct or would even help.
I tried to do a installation of single items at a time, instead of doing all at once. When it said insert disc 2, it failed.
I also read to use adobe ccleaner and try again. Didn't fix the problems. Then I again uninstalled all adobe items from Programs and did a search and used the normal CCleaner and got anything I could off the system. There were still a few items left that could not be deleted. But tried installing again and it did not help.
Long story short, just before coming here, I tried again to install. Now I cannot even install disc 1, it just says it failed and a huge long list of errors and I have no clue how to get around this at this time.
I don't know if this is worth mentioning, but Adobe's website also told me where to find the ccleaner log and I went there and the log wasn't there. After doing a little bit of searching I found it in a different location, so even Adobe's site is not completely correct/clear.
3 Things:
I am not sure if I need to install something again before trying to install the CS5.5?
I am not sure how to get the sign-in to work during installation even if I do get it up and working?
I am not sure how to get updates to work if I manage to get the full suite installed?
Adobe is the only software that I have ever had trouble with and needed to ask for help to get it installed. And I have been working on this since yesterday and I am so frustrated I am half sick to my stomach; this stuff isn't cheap and I need it to continue working on my projects.
I always turn off System Restore because it often fails, but I do make a system image every so often. I suppose I could try to do a system image restore on my system, it's just I will lose some of the programs I installed, but if I could get very clear installation steps for this master suite, it might be worth it.
Oh, not to sound stupid, but I am not familiar with acronyms and nicknames for Adobe, so if you can help, please explain details to me so I can follow, otherwise I might be asking a ton of questions! LOL

Okay, a few things here:
Failed to initialize installer problem. I would like to try this, but have NO clue what they mean.
But I did do this:
Error 1603: A fatal error occurred during installation
Only One Problem- I did not see where it said to uninstall and then reinstall software at this point. So, I ended up with more errors, but I read here: CS5.5 PP installation error that I really need to uninstall and reinstall, which explains some of the new errors:
- 0 fatal error(s), 13 error(s), 15 warning(s)
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 -----------
ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.(Seq 886)
ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 886)
ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.(Seq 887)
ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 887)
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.CE874EP-1021rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\DERBEN~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\DERBEN~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\DERBEN~1\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\DERBEN~1\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)
----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)
----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)
----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp6552920349" Error 5 Access is denied.(Seq 74)
ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)
----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed
Will uninstall and try again tomorrow.

Uninstalling CS3 and Installing CS5.5 (Master Collection)

I purchased CS 5.5 master collection so that I could use the current CS3 master collection on another older machine. My question is this: What is the best way to uninstall the CS3 master collection on my current machine (Windows 7 - 64bit) so I can then install the new full version CS5.5 master collection? Also, is there anything that I need to be aware of as far as backing up on the old software settings? Just trying to avoid headaches.

The only thing you would need to worry about is any "presets" that you created yourself. So actions, swatches, brushes, etc. need to be backed up. Its best to uninstall cs3 before installing cs5 and not after as this can cause issues with file associations.
If the second computer that your were planning on putting cs3 on is your only other computer, you should be able to put cs5 on it instead, as the license is suppose to be for 2 systems, but only one can run at a time. To my knowledge this license doesn't take into consideration the version number of the software. So if cs5 if on your new system and a laptop for example, you can not put cs3 onto a third computer since the license is for what I assume to be an upgrade.
If you paid full price then the last paragraph is a moot point.

Uninstalling CS3 after installing CS5.5?

I have previously installed CS5.5 standard onto my laptop and retained CS3 until I was proficient. What is the best procedure to now uninstall CS3 and free up some HDD space? Win7 64 bit OS. Do I need to deactivate CS3 or will this stop the newer software from running?

Hi Mylenium,
Thanks for the quick response. I am a CS novice so your help is appreciated. Do I need to deactivate both CS3 & CS5.5 before I uninstall? If so, are there any codes I should write down to allow me to reinstall and reactivate CS5.5? I have the Upgrade Version of CS5.5 Design Standard.
Jamahl73

I have installed Illustrator CCloud and uninstalled, and reinstalled, it just bounces on the dock and does not open (do I need to Uninstall CS5) Thanx

I have installed Illustrator CCloud and uninstalled, and reinstalled, it just bounces on the dock and does not open (do I need to Uninstall CS5) Thanx

Do I need to install CS4 full version before installing CS5 upgrade?

New hard drive in iMac. I have a full version of CS4 design premium and an upgrade version of CS5. Do I have to install both? Or can I just install CS5 upgrade and somehow use my CS4 full serial number to validate the CS5?

You have the right idea. You do not have to install CS4. At some point during installation of CS5 you will be required to enter the serial number for CS4 in order to confirm it as a valid upgrade installation

Hi - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the ser

Hi - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the serial number. Can anybody help. Does anybody else think that Adobe will loose a lot of customers by not providing any chat or call support for cs5 users??

You can support serial number and activation support.
Mylenium

Installing cs5 upgrade without previous

We are trying to install CS5 that was purchased as an upgrade. We were previously using CS3 and no longer have the serial number or installation media for CS3. Is there any way to install CS5 still or do we have to purchase the software again? We have CS5 working on our old Mac still but I don't see where I can obtain the information from it. We were able to restore the applications on our new Mac using Time Machine but it brought over a few issues we were having with the old Mac.
Let me know how we should proceed.

Snewm for the first step I would recommend locating your missing serial number. Without the serial number you will be unable to reinstall and correct your current difficulties.
You can find details on how to locate the registered serial number at Find your serial number quickly.

Re install CS5.1: Mac 10.7 failed - upgraded to Mac 10.9, CS 5.1 did not transfer. How do I reinstall - do I delete what I coped from external HD, then reinstall from disks?

Re install CS5.1??
Mac 10.7 failed - upgraded to Mac 10.9, CS 5.1 did not transfer from external HD. How do I reinstall - do I delete what I coped from external HD, then reinstall from disks?

Adobe applications should be installed, not transferred. If yoiu have the disks then yes, use them. IF you do not you can download from:
Download and Installation Help -
https://helpx.adobe.com/download-install.html

Can I uninstall cs3 now that I've installed cs5

I'd love to free up space on my HD and simplify my system by uninstalling cs3, but I'm not sure whether that's a good
idea now that I've installed cs5. Is it ok and is there any special precautions that should be taken?
Suggested procedure?

If you have the Mac version, yes, Windows, no. Also with the Mac version there are folders in the Library->Preferences and Library->Application Support folders which are related to the old version. They are extremely small but you can delete them if you want. Just make sure you delete the files related to the old version and not the new one. Most are marked by the version number not the release number, ie: Dreamweaver CS5 = 11, CS3 = 9.

Installing CS5 Upgrade on Brand New Mac

I installed my recent upgrade of Photoshop for Mac on my new MacBook Pro. Understandably, the dialogue box appeared asking for the serial number to the Photoshop I happend to be upgrading. BUT THEN, once I consulted the original box to my Photoshop CS3 Estended, selected that product, and entered its serial number, both WITH and/WITHOUT the hyphens, The page puts up a caution sign, saying that it isn't a serial number for a qualifying product. WRONG, it is, HONESTLY, a qualifying serial number, which I bought directly from Adobe. Now I'm just stuck, and cannot use my legitimate product.

Several possibilities:
1.— You are making an error when typing the old serial number, such as typing an O (letter O) for 0 (zero), or viceversa, or 5 (five) for S (letter S), etc.; or
2.— The old version may be Photoshop Extended and the new one Standard, in which case you need to contact Customer Service for new serial numbers; or
3.— You are attempting to upgrade from the whole CS3 Suite to just the Photoshop CS5 point application, in which case you are severely out of luck, as that is not allowed. You can only upgrade to the whole suite again, not to an individual point application.
As the previous post implies, you need to contact Adobe customer service. You are not addressing Adobe here in the user to user forums.
Wo Tai Lao Le
我太老了 (No connection to Adobe)

Doesn't give an upgrade from Creative Suite 2 option when installing CS5

I have been having issues with my iMac crashing since purchase 12 months ago and after 2 prior clean installs, I'm finally resorting to manually installing all applications after a third clean install.
I have CS5 Design Standard (on disc) as an upgrade from CS2 Premium. I've tried installing CS5 put can't get pass the page where it wants me to put in the serial number for the previous product - it does not offer CS2 as an option in the drop down menu. Only CS3 and up. I have the correct serial numbers registered with Adobe and the CS5 upgrade was bought to work with CS2 and has worked for the last 5 years
Installing CS2 first won't work as it is a Power PC app. I'm downloading a copy of CS5 now in the hope that the install process will be happy with the serial number alone, although I'm guessing it will want me to select the previous product again and will it give me the option to select CS2?
Any ideas would be much appreciated. Thanks. Andrew

The serial number is what designates the upgrade status (the software is the same whether the purchase was an upgrade or full) so you are likely to see the request for the preceding version again. I guess you will see if the CS2 option appears or not when you attempt to activate the download.

Installing cs5 upgrade on new pc

i cannot install the upgrade cs5 on my new pc and adobe site dose not have my serial number for cs2 on the my product pages. my old pc with these on is busted so i cannot get it there
any ideas ... i need to solve this asap thanks all

In my opinion you have to contact Adobe support with the proof of purchase of your cs2 , if you have bought nad lost the serial number they can help you.,
once this will be clarified I believe you can go ahead and install cs5 upgarde.

CS5 for 10.6.8? uninstall CS4 first or just install CS5?

is CS5 compatible with mac OS 10.6.8?
AND
do I have to uninstall CS4 first or just install CS5 with CS4 already on computer?

Cs5 should run on mac os x 10.6.8
It depends on whether you want to keep cs4 or not.
There is really no need to uninstall cs4, as both cs4 and cs5 can "live together"
If your sure that you don't want to keep cs4, then yes, it would be a good idea to uninstall cs4 before installing cs5.

Install CS5.5 Upgrade, Uninstall CS5

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