Install CS5 UPGRADE from cs2 on Windows 8

I just purchased a Windows computer running Windows 8, and I want to install on it CS 5. But the CS 5 I have is an upgrade, so it won't install unless I have CS2 (my previous version) already on the computer, and CS2 won't install on Windows 8. What do I do?

unless I have CS2 (my previous version) already on the computer,
You don't need to have CS2 installed.
If the CS5 upgrade installer cannot find an earlier qualifying version installed then it will prompt you to enter the CS2 serial number instead.

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"Response Code" needed to install CS3 (upgrade from CS2) - cannot get through on 'chat'

How do I get a Response Code for installing CS3 (upgraded from CS2) on a new computer? I used to be able to call for the code but there is no phone support anymore. I have spent 3 days trying to connect through chat which is supposed to be available 24/7 and it says 'chat is unavailable at this time'. I have no way of installing my software. Please help adobe.

Okay so I spent a further 2 hours on hold this morning and actually forgot I was on hold until I heard the beep beep beep of disconnection! GARRRRRR
Anyway, after a nice visit from my family to celebrate my birthday, i got back on the phone this afternoon.
5 minutes later I was speaking to a Technical Support guy who was extremely helpful, did not ask me to repeat trouble shooting steps I had already taken, listened to me carefully as I explained the problem and diagnosed, fixed and activated my software within 30 minutes.
Resolution of the problem: they gave me an updater checker response code which worked immediately. Ctrl/Shift+dbl click on the broken update cheker page and up came a back door screen. Just a few digits later and PRESTO my software is up and running like a dream. Activation was smooth and registration no problem.
THANKS!!!
Now i just have to figure out how to tell Acrobat Prof 8 where the damn .dll is on my 64 bit vista computer - having already installed acrobat professional without telling it where to look because I didn't think the install was going to work anyway. Dang.
Off to the KB files for me.

Installing Photoshop CS5 upgrade from CS2

I recently purchased a CS5 upgrade and I have CS2 currently installed. What is the best way to install the upgrade? Is it OK to install it without uninstalling CS2?

no, you can leave it installed and, in fact, you can use both if you want. they do not conflict with each other.
in addition, if cs2 is installed and activated, you won't be prompted for its serial number with installing the cs5 upgrade.

Issues installing CS4 upgrade from CS2?

Hello,
I recently had to replace my hard drive on my Mac and am now in the process of installing CS4 Design Premium. I've downloaded the files from the Adobe website and when attempting to install I enter in my CS4 upgrade serial number and it is accepted. However, when it asks for the upgrade check there is no CS2 option in the product drop down box for me to enter in my CS2 serial number. How do I continue with the installation and get my CS4 working again?
Thanks,
Maggie

Try Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Cs5: upgrading from CS2 to CS5 PC to Mac...need help shrinking file sizes

I am designing wallpapers for cellphones and was given very specific guidelines of various dimensions and file size (based on the different devices), 96 dpi, and PNG format. When working on my PC using Ps CS2, I would drag or copy/paste images from AI (CS I think) into PS. I found that the file size was lower when doing that. I would then do a "save as", and successfully keep to the given specs.
When I tried this on my Mac, using an image that I previously saved on my pc as a test, the file sizes were always over what they needed to be. I can't seem to figure out what the difference could be. I couldn't do a "save for web" because the dpi would come back as 72 when the file is opened. I tried that once and I was told to re-save the images again...and each image is saved over 100 times. My PC went down and I've not been able to continue the work since.
Does anyone have a clue what I can do to fix this? I am totally baffled at this point. Any ideas would be great. Thanks.

I'm on PC/Windows 7. I had enough issues getting CS2 installed on Windows 7, but it can be done. I just wanted some assurance that Dreamweaver installation doesn't remove GoLive. Thanks!

Upgrade from CS2 Premium Windows (Student Licensing) to CS4 Mac

Hi, I am the owner of CS2 Premium for Windows - Student Licensing.
I am no longer a student and would like to buy CS4 (Web Premium) for Mac.
Am I eligible for a discount of must I pay the full price since I am changing platform and/or student status?
Thanks,

you need a crossgrade and to get one you must call Adobe customer Service.

How do i install cs5 upgrade version from cs2?

hi
unsure whether this new win8 machine is 32 bit or 64 bit
not sure if my upgrade from cs2 to cs5 purchase is 32 bit or 64 bit

Thank you John,
Very helpful. Unfortunately, when it came to the point that the install asked for the earlier version, it said it was not a valid upgrade version. In seeking an answer to this problem i went onto Adobe chat and was informed that
Laishram: I have checked and see that the serial number for the CS2 is not a valid upgrade path to the CS5 product.
Chris: hmmmm. everything i read is that the upgrade version was for cs2. i just purchased it because the computer i had died and i bought a new one. i knew that my upgrade to CS5 version wouldn't work without an earlier version so I bought CS2 on ebay just two weeks ago. what can i do?
Laishram: I am sorry CS2 is not a valid upgrade path to the CS5.
I couldn't get more info from Laishram as to WHY is wasn't a "valid upgrade path" and I don't know what "not a valid upgrade path" means but, i'm guessing that i did something wrong when purchasing CS2. I was told that i could use the upgrade version(of CS5) that i purchased (to upgrade FROM CS2 to CS5) to upgrade to CS 6. So I'll have to do that I reckon.
Chris

Upgrade from CS2 to CS3? (for Windows XP)

Hi, guys. I'm new here. And I only signed up for the forums so I could ask someone for help!! Haha! So, here goes......
I recently started using Adobe CS2.
I signed up for the 30 day trial of RadLab by Totally Rad. It worked fine, but my trial expired before I could finish the photos I had been editing. So I uninstalled the RadLab trial, signed up for a new trial with a different e-mail address, and re-installed it. Only, this time, RadLab wouldn't work. So I contacted Totally Rad and the guy told me that RadLab won't work on CS2. It has to be CS3 or higher. (I'm still confused as to how RadLab worked for 30 days on my CS2 if it supposedly only works on CS3 or higher)...
So, now, I am looking to upgrade from CS2 to CS3... but I don't know where to look. I tried Google, but nothing seems to match what I'm looking for. I would hate to upgrade all the way up to CS5, because I don't think my PC could handle it. (I've been told that CS5 takes up a lot of room, and I don't think my computer is strong enough to hold it all. My memory capabilities are very limited. Even with CS2, I couldn't open/edit much all at once.)
I say all that, to ask this...
How do I go about upgrading from CS2 to CS3, and it not cost me an arm and a leg? I'm on a super-tight budget ($150 is the absolute highest I'm willing to go). I'm unemployed and money is extremely tight.
Thank you in advance for your help!!

Countrydust73 wrote:
I signed up for the 30 day trial of RadLab by Totally Rad. It worked fine, but my trial expired before I could finish the photos I had been editing. So I uninstalled the RadLab trial, signed up for a new trial with a different e-mail address, and re-installed it.
I don't want to burst your bubble about using Photoshop CS3, but I would expect any software with good trialware security to not work twice on the same system no matter whether you sign up with a different eMail address. They'd be stupid not to have it work that way.
If you need the software to get your project done, why not actually buy it?
You're no doubt expecting to derive value from your project... Shouldn't the people who worked to create the software you're using derive some value from their work as well?
I can appreciate your being on a budget, but the old saying "if you want to play you have to pay" comes to mind. I'm sorry to be blunt.
-Noel

Upgrading from CS2 Suite (Win) to CS5 Suite (Mac)

Over the last few days I have twice called Adobe UK sales and have been assured that I can easily upgrade my Windows CS2 suite to a Mac CS5 suite.
I was told that all I have to do is enter the CS2 Windows serial number during the CS5 Mac installation and it will be accepted.
However I have found no mention of this anywhere on the internet.
Has anyone been given the same or conflicting advise by Adobe for this type of scenario?

Adobe are even contracdicting themselves re CS5 upgrades.
I was told by the UK sales team that I wouldn't need to submit a letter of software destruction upgrading from CS2 Windows to CS5 Mac.
However, the Adobe on-line representative said I would.
I can understand this requiurement for a straight platform swap of the same version.
However, if I am upgrading, I surely need a valid suite to upgrade from?
If I destroy my CS2 I will no longer have a valid suite any longer!
I have also found out that PhotoShop Mac CS5 will apparently no longer have the ability to print printer profiling targets with colour management disabled. Supposedly Adobe labs are developing a separate utility for printing profiling targets but with no ETA. This means that I will have to continue to use an earlier version of PhotoShop anyway!
With these uncertainties, contradictions and complications I have now cancelled my order.
Thanks again for your help.

Upgrade from CS2 Education to CS5 Full Commercial?

Hello,
I'm new to this forum. I have a question regarding upgrading to CS5. I don't think there's been another question on this specific question I have. If there is, sorry for posting it again.
Basically, I have a copy of the CS2 Design Premium Education version. Now I would like to upgrade it to the CS5 Design Premium Commercial version. I didn't need to work from home previously, so never really needed the commercial licence for my laptop. But now it's time to get one so I can work anywhere.
I know there is an upgrade from CS2 to CS5 version that I can purchase but it doesn't tell me if it can be used on the Education version too.
Can anyone confirm that the upgrade does work on an Education version too?
Thanks heaps.
Leanne

You brought up a few issues here.
(1) If you bought an upgrade that you cannot use, please call Adobe Customer Support (via phone) and see what can be done to let you return the software. There should not be any problem if this is within 30 days of purchase, but even if not, they should be supportive. If the first agent you speak to can't assist, ask for their supervisor.
(2) The copy of CS3 that was installed on your Mac by your employer is likely a volume license which cannot be upgraded via a standard upgrade license. Note that if your employer installed the software using their volume serial number, that software license belongs to your employer and not you personally. It that employer is in fact your ex-employer, you no longer have legal rights to use that software which was licensed to your ex-employer. (Note that purchasers of volume licenses cannot unbundle a volume license by either giving away copies such as to former employees or sell such copies!)
- Dov

Can I remove photoshop cs2 after I have upgraded from cs2 to cs5?

Can I remove Photoshop CS2 after I have upgraded from CS2 to CS5? I upgraded from CS2 to CS5 quite a while ago and I have never removed CS2. Will it affect CS5 to remove the old CS2 if it was an upgrade?

If I were you I would just delete the installed Adobe CS2 folder. Adobe CS2 uninstaller my remove settind CS5 made to your system after CS2. The CS2 uninstaller may try to restore settings to a point in time where there was no Photoshop installed on your system. If you do a CS un-install you may need to then Install CS5 on top of itself the update cs5 for the install will not have the updates you will be back at CS5 level .

Cant instal CS5 upgrade as cant instal CS2 as registration no longer accepted by adobe

How do you instal CS5 upgrade when I cant instal CS2 because Adobe doesn't recognise serial code as no longer supported Adobe gave me site link to download CS2 but the serial code provided isn't valid to instal CS5 upgrade
How can I get myself up and running again after hardware failure
If someone can help or post link to customer service as this seems to have disappeared from Adobe site also
Thanks

Thanks for reply
Customer services got me up and running again Did what you said but
CS2 serial no no longer recognized as no longer supported by Adobe
Customer support gave me number to enter and got me going again
Thanks again for your help
Anthony

I currently have an old version of Photoshop Elements, it is version 5.0. I recently upgraded from my old Windows XP computer to a new Windows 7 computer. My question is: Can I install this version 5.0 on my new windows 7 computer without any problems?

I currently have an old version of Photoshop Elements, it is version 5.0. I recently upgraded from my old Windows XP computer to a new Windows 7 computer. My question is: Can I install this version 5.0 on my new Windows 7 computer without any problems? my email is: [email protected] Thank you!

Do not know about 5, but, just installed PE 6 on I7 64 bit and it works.

I want to upgrade from CS2 to CS5.

I want to upgrade from CS2 to CS5. Will my system requirements be adequate? Thank you!
Hardware Overview:
Model Name:          iMac
Model Identifier:          iMac7,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.4 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache (per processor):          4 MB
Memory:          4 GB
Bus Speed:          800 MHz

I don't think you will be able to upgrade to CS5 as it is not for sale thru Adobe. I don't think anyone outside of Adobe sells upgrades. Thru Adobe you would have to purchase a full version of CS6 (or subscribe to the CLoud)... there is no upgrade path from CS2 to CS6

Upgrading From Cs2 With Cs3 Extended On Computer

I currently have both PS CS2 as well as CS3 Extended on my computer. When I decided to upgrade to CS3 from CS2 I went with the extended version but find I really have no use personally for the 3D tools. Strangely, there is no way to 'downgrade' from CS3 Extended to plain old garden variety CS4. However, it does appear that you can upgrade from CS2 to CS4.
If both CS2 and Cs3 Extended are on my machine and I purchase a CS4 upgrade will the software see the CS2 and allow an upgrade to CS4, or will I be 'shut out' because I have CS3 Extended on the machine? Will I have to uninstall CS3 Extended and then do the upgrade to CS4?
Has anyone done this....seems like one of the two options above should work. Thanks.
Howard

Hi,
Just to let people know, this problem is far from 'fixed' from an Adobe Customer Service perspective has wasted (so far) 5 hours of my time without any resolution. I upgraded to Vista 64 bit to get more memory for Lightroom and Photoshop. Has to install my Extended CS3 then the CS4 Upgrade. Of Course the CS4 upgrade wouldn't recognise the CS3 Extended install. "No problems" I thought - I'll call my friendly customer service people tomorrow during working hours (note I live in Australia so these people are in Manilla). In the mean time I tested CS4 in trial mode
Anyway called Customer Service the next morning (today) and found that CS4 would not even accept the upgrade Serial number as it had decided that it was really a CS4 Extended Version and wanted a Extended Version Serial Number. I was advised that this was a known 'feature' as licence keys are further restricted by the language of the original install. And I had inadvertently left the upgrade install at the default of English (US) whereas my previous CS3 was set to a language of English (International) and once you start the trial it defaults to the version of the installed product rather than the version of the upgrade. ...Sigh.. After lots of fun with customer support and various failed attempts we had to do a complete uninstall of CS4 and a registry clean, a Photoshop Cache delete and a clean install to get back to square one (which is entering a CS4 product key)... Because the full install takes time, the helpful Technical Support person asks me to call back when it is done and gives me a support Case Number etc.
I call back ready for the unlock and quote my Support Case Number. Being a call centre I get a new person. And 'helpfully' all the extra information was not in my case file, just the basics that I had an upgrade issue and that it was resolved (lol). So we start again. This new technical support person says that it is not an approved upgrade path from CS3 Extended to CS4 and that he needs to put me through to Customer Support to explain my options (I barely control my urge to scream!).
After a long wait I spend ages talking to Customer Support who flatly deny that there is any approved path from CS3 Extended to CS4 standard and suggest that I return the upgrade and buy and extended one. I try again and get a second customer support person! Eventually after pushing they agree to try and seek 'special approval' for a non standard upgrade. At this point - after 5 hours of installing, uninstalling and hours on the phone to Adobe I am no closer to having a working CS4 upgrade.
I have escalated to Jack Nash via his Blog to (hopefully) get help. But it is really disappointing to have an issue that was supposedly resolved back in early October 2008 still exist and such challenges tyring to get Customer Support / Technical Support to address it.
My real nightmare is the future... With Windows 7 coming next year and doubtless CS5 in a couple of years... Unless Adobe change their processed I can see a nightmare many days process involving having install the original CS3, then CS4, then the special approval (again!) then CS5 etc... Really Adobe need to join the modern world. Adobe have our serial numbers held against our customer registration Email etc. So we should not have to have older versions installed in series to do an upgrade. Just have the install do an automatic check on-line that we have the most recent version licensed to us... and the on-line code could be e4asily changed to fix problems like this, rather than the rigid activation code installed on the CD.

Install CS5 UPGRADE from cs2 on Windows 8

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