Install cs6 on mac fails...why?
bought cs6 (DVD/CD) design standard for MAC UK version, when trying to install:
We are unable to validate this serial number for Creative Suite 6 Design Standard.
I have registred at ADOBE and its recognized as a number for the package...
I just cant install it.
My system is not in english and have found a solution saying about to check
language while installing but there is not that option on the DVD/CD....
I have spend half days trying to find an answer on the net.... ;-///
HELP, please....
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Similar Messages
-
HOW DO YOU INSTALL CS6 FOR MACS
CAN'T INSTALL CS6 FOR MAC'S. TRIED EVERYTHING FOR HOURS AND CAN'T TALK TO A HUMAN BEING AT ADOBE.
Duplicate post
HOW DO YOU INSTALL CS6 FOR MACS -
Installation error when installing CS6 on Mac?
I keep getting an installation error when I try to install CS6 on my Macbook Pro. It says "installer failed to initialize, this could be due to a missing file". It also shows troubleshooting tips. I have tried them and none of them work. I also tried disc repair and multiple other troubleshooting advice from this site. Nothing has worked yet. Help!
does your macbook meet the system requirements:
Mac OS
Multicore Intel processor with 64-bit support.
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel based systems. Refer to the CS6 FAQ for more information about Mac OS X Mountain Lion support.**
4GB of RAM (8GB recommended)
15.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
Additional disk space required for disk cache, preview files, and other working files (10GB recommended)
1280x900 display with 16-bit color and 512MB of VRAM; 1680x1050 display required and second professionally calibrated viewing display recommended for Adobe SpeedGrade
OpenGL 2.0–capable system
DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
Java Runtime Environment 1.6
Eclipse 3.7 Cocoa version (for plug-in installation of Adobe Flash Builder; the following distributions are supported: Eclipse IDE for Java EE and Java Developers, Eclipse Classic, Eclipse for PHP Developers
QuickTime 7.6.6 software required for QuickTime features, multimedia, and HTML5 media playback
Dedicated GPU card recommended (for optimal performance in SpeedGrade and for GPU-accelerated features in Adobe Premiere Pro and After Effects: NVIDIA Quadro 4000 or other Adobe-certified GPU card with at least 1GB of VRAM recommended); visit www.adobe.com/products/premiere/extend.html for supported cards
Optional: Tangent CP200 family or Tangent Wave control surface for SpeedGrade
Optional: 7200 RPM hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended) for video products
This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.
if so, attach a screenshot of the error. -
Exit Code:6 installing CS6 on Mac OS X 10.7.4
I'm trying to install CS6 Standard on a fresh iMac with OS X 10.7.4.
When the installer arrives to Illustrator, I get the following error.
I've tried to install only Illustrator, and I've got the same error.
Plese, help me. Thank you.
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ... WARNING: DS012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 4 warning(s)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 22)
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 12)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirlawb0R4a/Assets1/Application/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Version s/3/AdobeLinguistic" to "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Version s/3/AdobeLinguistic" (Seq 1825)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1825)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16it_ITLanguagePack: Install failedTry using the CS Cleaner tool to remove all instances of Adobe software and then re-install
http://www.adobe.com/support/contact/cscleanertool.html -
Error when installing CS6 on Mac
I just bought a new Macbook Pro along with the Adobe CS6 Design & Web Premium. Nothing has been installed on the Mac yet and I tried to install CS6. Each time I came up with the error "The product you are trying to install is not an Adobe Geniune Software and appears to be counterfeit. Please report piracy or contact customer support for assistance." I've registered and gotten a serial number for it. I've also bought CS5 for Windows before and have never run into this problem. I bought the software yesterday at the college bookstore so it "shouldn't" be a counterfeit! Is this a problem with the bookstore or Adobe?
Use another browser and download it again.
Mylenium -
Hi everyone,
I'm back again. I had previous thread where I asked for information on what to do about Deactivating/Reinstalling CS6. I Deactivated the program before removing it from my laptop, as I promised. http://forums.adobe.com/message/5293794#5293794
I had to send my laptop back to HP for repair. They replaced my Optical Drive and did a complete System Reinstall. I got my laptop back this past Monday, May 13. I reinstalled most of my programs and some of my pictures folders. I also reinstalled my Elements 7 and everything was working great.
Problem A -
On Tuesday, I reinstalled CS6 and that's when my problems started. CS6 took over all my PSE files, so I chose to "always open with PSE" option. Now all I have, instead of a nice, blue PSE icon I have a white paper with a smaller PSE icon in the center.
Here's a SNIP of what they look like:
Also, some of my fonts seem to have disappeared - now when I open a PSE file I get a msg that the font is missing and that I need to choose another font (something like that, I forgot to write it down)
Problem B -
Today I was trying to open some Vector files and I couldn't find the option to make them into PNG files. And, the Editor froze up twice! and twice I had to force-quit my computer.
Questions
1 - Why are my PSE icons showing up like a "page" as shown above?
2 - Is there a way to get my regular icon back?
3 - Where did my Fonts go and how can I get them back?
4 - Why can't I save my images as PNG?
5 - Why is CS6 freezing up?
Could you please help me find the aswers? I'm getting more and more frustrated by the minute.
Thanks so much.
Regards,Noel Carboni wrote:
Sorry, somehow I missed your prior response.
The problem quite likely is a display driver issue.
Lacking the ability to download and install an updated display driver, try going into your Photoshop Performance prefrerence dialog, then pressing the [Advanced Settings] button and changing the Drawing Mode to Basic (if it isn't already). Then OK out and close Photoshop, then restart it to test.
Failing that, try unchecking the box that says "Use Graphics Processor", and again close Photoshop and restart to test.
-Noel
Hi Noel, that's ok, no problem, we sometimes get busy with stuff.
I just added a reply to Bill Hunt where I show that HP installed a newer version of the Display Driver from Intel.
So, I took the liberty of going back to PS and copying the System Info here for you. Would you mind checking it? see if the new Driver shows up correctly? (There's so much stuff in there I wasn't sure where to look)
Here goes:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Processor speed: 1995 MHz
Built-in memory: 4044 MB
Free memory: 2252 MB
Memory available to Photoshop: 3455 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics Family
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: Intel(R) HD Graphics Family
OpenCL Unavailable
Driver Version: 8.15.10.2476
Driver Date: 20110809000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics Family
Video Card Memory: 1798 MB
Video Rect Texture Size: 8192
Serial number: 91198900331060510602
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Adama\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 274.2G, 202.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Pinch 13.0
Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Thanks so much for your help! Hope you have a great weekend. -
I can not figure how to create a Adobe PDF Printer. Normally when you install the package ( CS6 Standard for Mac Pro) the installer creates the PDF printer automatically. In the System Preferences under the Printer/Fax I don't see the PDF printer. How do you create the PDF printer.
Thanks,
Melaniedid you install acrobat x and does it work as expected?
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OOBE Error When installing CS6 on Mac. Cannot open Media DB
So i am trying to install CC on a mac 10.10 OS, and when i run the install package, it runs the startup scripts, then flashes to validating install and them come up with a error that the installtion has failed
Looking at the logs is says
ERROR OOBE Cannot open MediaDB
It says that four times
Advise???Hi Sam,
media.db file is located under below location. Please try deleting the existing one and then give a try. also, please give full control access to below location..
MAC HD>library>application support>Adobe>caps>media.db
Thanks,
Ashish -
How to install CS6 on Mac Mini?
I purchased Adobe Creative Suite 6 Design and Web Premium software a few months ago and opted to purchase as a disk, not as a direct download. Now, I own a Mac Mini which does not have an optical drive so I am unable to install it directly from the disk to my new computer. Is there any way to download CS6 directly to my computer from the Adobe site and use my current serial number to validate it on my system? I read something about having to "share a CD or DVD drive" from another computer in order to install from my disk, but I'm not quite sure how to do that. The website I purchased my software from (JourneyEd) is currently down so I can't check there to see if they offer any sort of download for me since I've already purchased the software. Any help would be greatly appreciated!
Download the trial and use that.
Bob -
After downloading CS6 Premium for Mac, how do I install it?
ThanksPlease follow the instructions as mentioned:
http://helpx.adobe.com/creative-suite/kb/cs6-install-instructions.html
Regards,
Ashutosh -
Download of CS6 for mac fails at a few seconds remaining.
I've tried downloading to 3 different computers. All running 10.8.5. I've tried firefox and safari. Both are set to allow popups. In Firefox download hangs at "A few seconds remaining", then fails after an hour hang. In safari application crashes with a few seconds remaining. All systems have plenty of room and 32GB of memory.
it's still a problem local to your system(s) and connection(s).
if you follow all 7 steps you can directly download a trial here: Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version. -
How to install CS6 for Mac on Windows?[was: I believe]
I have PSCS6 on one computer, a Mac. I wish to install the program on a PC laptop. I believe one may install the progam on two computers. I can download it but it is the Mac version which will not install on the PC. Is there a way that Adobe will let me change platforms on the "two computer" allowance?
If you have a Cloud account (subscription version), then the software is multi-platform licensed already.
If you have a perpetually licensed version (paid for in full upfront) then the license is platform specific and is tied to your Mac.
There is a platform swap process but it's only for current software versions and it's a permanent swap from Mac to Windows or vice versa.
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l -
Hello, i am having a hard time installing PS6 on my Mac. Any suggestions? Do i need a certain app?
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Uninstall CS5 before installing CS6 on Mac?
I have a 3 year old Macbook Pro with OS 10.6.8. I have about 30 G of space on my Sys application drive. Do I need to uninstall my CS5 master collection before installing my CS6 Master collection. How do I do that?
No it is not required. You can remove the applications though by running the uninstallers from Applications/Utilities/Adobe Installers.
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Serial number is not valid when installing CS6 on Mac?
How to solve this?
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
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