Install Cyberlink YouCam Software

Hi,
when i try to install Cyberlink YouCam Software->sp70822.exe, i am gettint the error "You do not have the compatible VGA hardware or driver to run Yucam" ,how to use my cam?can anybody help me..

Hi: Did you install the applicable graphics drivers for your machine? You need to: 1. Install the Intel chipset installation utility and reboot. This package contains the Intel Chipset Installation Utility and Driver for supported notebook models and operating systems. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager. File name: sp69573.exe 2. Install the Intel HD graphics driver and reboot. This package provides the driver that enables the Intel High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver. File name: sp70015.exe 3. Install the Nvidia HD graphics driver and reboot. This package provides the driver that enables the NVIDIA High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver. File name: sp69609.exe

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Cyberlink YouCam Software update is 'hanging''

Hi,
Today, HP automatically downloaded and installed "Cyberlink MediaSuite10-desktop" onto my laptop and everything went without a hitch.
It then immediastey downloaded Cyberlink YouCam Software OK but the "installation" appears to have hung for the last 40 minutes or so.
In the Task Manager, a "Windows Modules Installer Working" process alternates between fairly intense CPU activity and Disk activity.
I'll give it a while longer, but is there any way of interrupting this apparently failed installation without causing problems? If so, how do I go about trying to install Cyberlink YouCam Software again - or will the HP software try again of itys own accord?
I've only had the laptop a couple of weeks and don't know much about anything.
John Latter
This question was solved.
View Solution.

The second installation went OK.
This time I watched what was happening:
When the download was complete, the actual attempt at installation was indicated by two spinning cogs - something I missed the first time so that I thought the failed icon (a cross in place of a green tick) meant the program had hung.
Basically, I panicked for nothing - oops!

Cyberlink YouCam errors out

cannot get the internal web cam to work.
looking at your awful help site it suggested that i download and use cyberlink youcam,
i installed it as per your suggestion then once the installation was completed and i go to use the internal web cam
a pop up box appears.
in the message was a red circle with a white "X" in the middle. the error message reads
"The procedure entry point ?EnableOnlyNumericalChar@CGED@@QAEXHAB_10@Z could not be located in the dynamic link library CtlFactory.dll"
in the end i still do not have use of my webcam and your help site is still the worst in the industry.

Hi @steven_Brock ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
When posting it is most helpful to us if you include your exact model and the Operating System you are running to enable to assist more effectively.
How Do I Find My Model Number or Product Number?
I grasp you are unable to use your Webcam. After perusing the forum you downloaded and installed the Cyberlink YouCam Software. When you tried to open it you received this error "The procedure entry point ?EnableOnlyNumericalChar@CGED@@QAEXHAB_10@Z could not be located in the dynamic link library CtlFactory.dll" when you open the Cyberlink YouCam software. .
If you had a previous installation of the software did you uninstall it before installing from the download?
Try this step.
Go to the command prompt
Right click on it and run as administrator
Type sfc /scannow and press enter.
This will try to locate and repair any corrupted files.
Have you tried running The HP Support Assistant to aid with resolving issue and updating HP software.
Is there any marks on the WebCam in Device Manager?
If you connect an external WebCam does it work?
Was there any changes or updates made just before this occurred?
Have you tried doing a restore back to before this happened?
If you would like further assistance, please provide your model and the Operating System you are running.
Sparkles1
I work on behalf of HP
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Compaq Cyberlink Youcam driver

Hi guys.
I have a Compaq Presario CQ60-405EI. I have not been able to use the webcam since I bought my PC! I have downloaded the Cyberlink Youcam software but still my webcam is not wroking. The Imaging Device is not listed on the Device manager and I have tried to search for the Youcam driver from the hp website but it is not available. Where can I download the driver?
PLEASE HELP. Im in a foreign country and I need to skype with my fiance!!

Hi @BharathKrishna ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your Compaq 15 s105TU Notebook and issues with the WebCam not working correctly. Here is a document on WebCam troubleshooting.
If that does not help I would uninstall the Cyberlink and the MediaSmart software completely and reinstall the software.
The CyberLink YouCam Software should be installed.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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CyberLink YouCam wont record

I have been using the CyberLink YouCam for recording videos but now when I try to record, 10 videos with black screens apear at the bottom. and i cant watch videos i recently created please help me. -Syd

Hi Syd1599,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and having issues with the Cyberlink YouCam software. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. The hard reset will terminate anything that is either stalled or not responding. Does it give you an error message? What about a regular movie DVD does it play? I would be happy to assist if needed as there are many models of HP Notebooks. I would need the model number. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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SOS;;; my Hp truevision webcam couldn't be detected by cyberlink youcam that i installed from hp sup

My Hp truevision webcam couldn't be detected by cyberlink youcam the 3rd virsion software that i installed from hp support, indeed i have done all their suggetions from reinstall that software to forced reset, but i dont want to get a back up for my system till i find a solution, also my webcam device doesn't appear in the windows device manger window,
bear in mind that my notbook is HP dv6-6b13tx, my OS: win 7 64bit, the PN is A3V21PA¤AB4 and the bios version is F.1A 06/22/2012
with best regards

Hello br_benz. I understand that you're receiving the "webcam not detected" error. Is this correct?
You state that you've already spoken with HP Support directly and tried some solution with no luck. I recently made a post about this issue which will likely cover many if not all of support's usual solutions. Take a look at that thread here.
If you've tried all the steps outline in the above thread then the notebook most likely needs to be repaired. In the event that this is the case give HP Support a call again. If you're in the US/Canada the phone number is 1-800-474-6836. For other countries you'll need to visit HP Support Worldwide to get your region's contact information.
I hope this is helpful; have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Cyberlink YouCam not working

Hi Everyone, I am facing a issue with my webcam software "Cyberlink YouCam" in my HP Pavilion G6 laptop. An alert message saying "You do not have the compatible VGA hardware or driver to run cyberlink YouCam". Please suggest a solution for same. Also let me know if any details are reqd about the laptop. Thanks in advance.

Hello @maumita_b,
Welcome to the HP Forums.
I see that you're having issue with the youcam software. I will try to assist you with this.
Start by uninstalling and reinstalling the software. There is a chance that something's just error'd and this will correct it.
If it does not, make sure that all Windows updates have completed. Then use the HP Support Assistant to check for driver updates.
If you need further assistance after that please provide the following:
Currently install operating system.
Model and product numbers.
Let me know how this goes.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Hp 2000 2d49tu vga driver for cyberlink youcam

I installed all drivers and You cam cyberlink Software. But When I started to run it is displaying the message "You don't have compatible VGA Driver or Hardware Cydberlink Youcam Software". Can Any One suggest me the Link or how to download the required software
My Laptop
HP 2000 2d49TU
OS Windows 7

Hi:
Unfortunately, I wouldn't know what the problem could be.
I have given that procedure to dozens of forum members and it has worked for them.
The only other suggestion I can offer is to try the W7 x64 graphics driver directly from Intel.
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23885&lang=eng&OSVersion=Windows%207...

Cyberlink YouCam ckeeps crashing. Help.

Hi I have a Windows 8 and have a Cyberlink YouCam app. I tried to upload a video from the app onto YouTube and it asked me to edit my YouTube account, and then the app crashed. when i re-opened it and went to my list of videos it crashed yet again. I really need help and i do not want to uninstall and re-install the app. If that is the only course of action i will take it. Im now waiting for anyone who may know how to fix this or what caused it. Thank you.

Hello, @imsofamost
Welcome to the HP Forums.
It appears that you were trying to update the youcam software and during this it encountered an error. I will try to assist you with this.
Use this Microsoft utility to uninstall the youcam software: Fix problems that programs cannot be installed or uninstalled.
This should complete the uninstall regardless of any current errors. After you can then use the link provided to reinstall the software.
Let me know how it goes.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

My built-in webcam is not being detected by CyberLink Youcam on Windows 7 (HP Pavilion dv2660se)

Hi, I bought this laptop from someone I know, and Windows 7 came with it. I must say I don't know much about electronics. The built-in webcam won't work, either on CyberLink YouCam or on MSN Messenger. On CyberLink Youcam, it says no webcam is detected. In the control panel it doesn't even say there's a webcam, but there's an 'unknown peripheric' though. What can I do? P.S.: Please forgive english mistakes if there's any.

Hi I have exactly the same problem. My webcam was working for months but I recently had the laptop sent for repairs for something else, and I've just noticed since having it back that the webcam isn't detected. When going into the webcam program it says there is no webcam detected and for integrated cameras, make sure it is switched on. I've also had an unknown USB device notification flashing up but when I investigate in Device Manager I have in 'Sound, video and game controllers' Cyberlink Youcam virtual driver installed and 'functioning properly' Also in USB devices there is a usb not functioning properly "Universal Serial Bus Controllers / (Standard USB Host controller) / Port_#0002.Hub_#0003" and 'no drivers have been loaded for this device'. It's unknown but when I choose to search manually for driver updates the path it directs me to is C:\Program Files (x86)\Realtek\NICDRV_8169\win7 'Windows has stopped this device as it has reported problems (Code 43)' Does anyone know what I might be able to do? I've tried reinstalling the Webcam driver but apparent from that I don't really know where to go.... Thanks

My built-in webcam is not being detected by CyberLink Youcam

My built-in webcam is not being detected by CyberLink Youcam (webcam) Pavilion dv6-6c10us

Hello,
I see that you're having an issue with the webcam in the notebook. If you could, please check and see if the webcam is listed in the device manager. If you don't know how to check for that, you can follow step 1.
Now, if you can't seem to find it listed in the device manager it could be that the webcam may have become unplugged internally and requires service. It could be a faulty webcam module which is not been recognized. I suspect you might have to send the Notebook in for a warranty repair to get it fixed. Now, if that's the case after following the steps below you will need to call HP@8004746836 and see what options they have to replace or repair the notebook.
Also, you can follow these steps to try and resolve the issue.
Steps:
Please follow this document which will guide you through a couple of steps on how to resolve this issue you're having.
The document should something like this:
First, try this steps that's circled.
If the first steps doesn't seem to resolve the issue go ahead and follow the next step below.
The first section "Video does not appear in your webcam software (such as YouCam, Skype, Messenger, etc.)" will guide you through a couple of trouble shooting steps to get the webcam to work within these programs.
If the first step doesn't resolve the issue please go to step #2 "Reinstalling the original webcam program that came with your computer”. This section will guide you through recovering the webcam software and drivers. This is the most important steps in the document if nothing before this resolves the issue.
It should look something like this:
Once you have finished both steps please let me know the outcome. If you have any more questions please ask.
THX

HP ENVY 17 Notebook PC Cannot Install Cyberlink PowerDirector on Fresh Install Windows 8.1

HP ENVY 17 Notebook PC
Product number: F5D54EA#ABU
Windows 8.1 Pro 64-bit
I replaced the original system drive with a SSD, fresh install of wndows 8.1 (not recovery disk), now I canot install Cyberlink PowerDirector downloaded from HP sp69386. During installation it fails with "This is not a valid HP drive, Setup will now abort" It obviously requires something to be available on the drive but I don't know what.
PowerDVD will install just fine.
Please don't mention a Recovery Install it's taken too long to arrive at this stage.
The question is what is the software looking for during installation to satisfy itself that this is a genuine HP laptop and can I replicate that on the SSD.

Hi @Darren104
Welcome to the HP Support Community. I saw your post regarding the problem installing the Cyberlink PowerDirector software. As the PowerDirector software is DVD software I can't see how a new SSD would cause the “not a valid HP driver” if you had changed out your optical drive then maybe. I would recommend that you give us a call at 1-800-474-6836 in North America or start here if you live outside of North America.
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Thank you,
BHK6
I work on behalf of HP

When I attempt to start my CyberLink YouCam, I get the error message that it cannot find a webcam

When I attempt to start my CyberLink YouCam, I get the error message that it cannot find a webcam or that I need to make sure my webcam is turned on. I see nothing in my documentation about how to turn on the webcam which is included with my laptop. How can I successfully turn it on and use the CyberLink YouCam?
HP Pavilion dv7-6b63us
Window 7 64-bit

Hi
Testing a Webcam Using YouCam
Testing a Webcam Using QuickPlay
Testing a Webcam using Your Favorite Instant Messenger
Click start in search type Recovery Manager then click on it select Yes on User access control then select I need immediate help then select Driver & application recovery select the Webcam driver and install it then restart the unit.
Fixing Webcam Problems in Windows
Incase you have the same issue please contact HP Technical support and get the Webcam replaced.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

HP Pavilion 23-b320 All-in-One Desktop PC unable to use cyberlink youcam with skype

I can not get Cyberlink YouCam to work with Skype.. CyberLink software has been registered and upgraded.

Hi,
For the issue of your CyberLink You Cam not working with Skype. To confirm is the WebCam able to work with other program? I have also included two documents for you. The first one is 'How do I use CyberLink YouCam with my Skype?'. This will make sure that the settings are correct. The second one is a thread on the Skype forum with some excellent troubleshooting 'CyberLink YouCam'.
Please let me know if this helps, thank you.
I worked on behalf of HP

CyberLink YouCam problems

Okay, so i have the Hp 2000 and the app CyberLink YouCam has come stock on this computer, however it has stopped letting me acces it through all cites and the app itself, it says that it is being used by another app. i force stopped it and everything. is there anything i can do, another app i can download or anything? i like to use omegle and that is the cite it has ceased to work on. PLEASE HELP.

Hi Mclumpkins, welcome to the HP Forums. I understand you are unable to use your Webcam. What is the model or product number? What version of Windows is installed?
Guide to finding your product number
Which Windows operating system am I running?
TwoPointOh
I work on behalf of HP
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Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Install Cyberlink YouCam Software

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