Install Error 1935 Adobe Premier Elements 10 Windows 7 64

So Windows 7 looks like it's finishing up installing Premier Elements 10 when I get an error message and Windows rolls back the install. I know others might have had similar issues but I haven't found any sort of solution that works.
I spent about 6 hours trying different things. Trying to use safe mode and running without any extra services through MSconfig.
I even tried reinstalling NET Framework and changing the registry keys (which I wasn't able to do since it won't let me delete the .NET Framework key even with permissions.)
I also downloaded the trial version of Premier elements but it came up with the same error message.
Here is what I keep on getting:
I will be calling the phone support on Monday but I have a feeling they will say it's just something wrong with my computer. Which I don't think is possible because I was able to install the Vegas HD trial and other programs easily enough.

Well I went through that list before. I did try yet another install using all those suggestions. No Dice.
The only thing I can come up with is that I tried to install a really old version of premiere 7 that wasn't able to be installed since it wasn't supported by Windows 7. So maybe that screwed up things?
Either that or I just have severe Registry issues with NET Framework and I can't get those keys fixed. But again I am able to get other programs installed and whatnot.
I have already tried to clean up my registry a few ways.
The only thing I can think of to get this program installed is to do a complete windows 7 reinstall and that would just be a giant pain. But still, I paid good money for this product.
I will wait and contact customer support on Monday.

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Install Adobe Premier Elements 9 results in Windows Installer window pop up

Installed Adobe Photoshop Elements 9 fine. When installing Adobe Premier Elements 9, the installation fails during 'Configuring Windows Installer' and a pop up window appears with the title 'Windows Installer'. What do I need to do to get this software installed?

You need at least 30GB (or better, 60GB) free defragmented space for PRE9 to work. Do you have this? You may have been on the borderline during install and your first project, so when you rendered your project, or restarted the machine, (possibly Windows creating a system restore point) your free space dropped below the limit.
Can you also confirm that you didn't install any new software between the saving and opening of your project.
Here are some general points you should work through to maximise your chances of success
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
And give us some information about your clip and hardware:
Use the GSpot Codec Information Utility to analyse the file and post screen image.
What project preset did you use?
Where did the clip come from?
How did you get it into PRE?
Post back here with the necessary information described here: Got a Problem? How to Get Started

Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

How do I overcome the error 7 during Premier Elements 13 install? "cannot install on 64-bit system"

I purchased and downloaded Adobe Premier Elements 13 and when I try to install the program I get error code 7 that it cannot install on 64-bit system. However the system requirements for the program says it is supported on windows 8; 64-bit.

mardawn2
Premiere Elements 13 on Windows 8 64 bit.
Please download and install Premiere Elements 13 tryout files from the following web site and insert your purchased serial number in them during installation. Often this route is preferred if there are problems with alternative routes to obtain installation files for the program.
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
In order to avoid Access Denied message, please follow carefully the "Note: Very Important Instructions" on the web page.
The source will allow you to select carefully the installation files that should be used for the 32 bit or 64 bit computer environment.
We will be watching for your progress.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Error message with trial version adobe premier elements

I just downloaded trial version of adobe premier elements 12....
First use, when I try to open on first screen a new file option, the following message appear..." driver uncompatible, please check and update it..."
I never had before message like this on any other software, and after checking, all drivers seems to be updated and OK...
The version downloaded is for 64 bits, so compatible with my computer...
Please advise
Thanks
JL

jltheillier
I am assuming that your Premiere Elements 12 tryout is running on Windows 7 or 8 64 bit computer.
As per SG FAQ, please first verify that your video card driver is up to date according to the web site of the manufacturer of the video card.
But, I would ask you and SG to beware of his directions to the BadDrivers.txt file for Premiere Elements 12 on Windows 7 and 8 64 bit.
Deleting that file has saved many whose video card driver was up to date and the error message persisted. But, he has not updated that FAQ for the Premiere Elements 12 location for that BadDrivers.txt file.
Now about the location...for versions earlier than 12, the location was (demo'd for 11)
Local Disc C
Program Data
Adobe
Premiere Elements
11.0
and in the 11 Folder was the BadDrivers.txt file that you deleted.
But for version 12, it seems to be
Local Disc C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file you delete. It is there as a single file among some folders (in my case, all the other versions of Premiere Elements that I have installed on this same Windows 7 64 bit computer)..
Please let us know the outcome.
Thanks.
ATR

Trouble Installing Adobe Premier Elements from Disc

I am trying to Install the new Photoshop Elements 10 and Premier Elements 10 on my Mac OS. The Elements 10 loaded, but I keep recieving an error message when installing Premier Elements. This is what I receive: Any ideas as to what the problem is?
xit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed

Hi,
Please follow the updated installation instructions provided in this link and it should resolve the problem:
http://kb2.adobe.com/cps/925/cpsid_92579.html
Do let us know if you have further issues.
Thanks

Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never

Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never opens, it just has the loading bar loading and then it stops, so I have no idea wat the problem is, please help

new project help
What computer operating system is your Premiere Elements running on?
Have you gone through the typical drills of
1. Latest version of QuickTime installed on your computer with Premiere Elements?
2. Running program from User Account with Administrative Privileges as well as from Run As Administrator applied to the desktop icon
with right click of the icon, followed by selecting Run As Administrator?
3. Does problem exist with and without the antivirus and firewall(s) disabled?
4. Even though the Premiere Elements 12 Editor will not open, can you open the Elements Organizer 12?
If Yes to all of the above, please review the following for a possible solution...
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Please review and consider the above and then we can decide what next which might include trying to open
the program directly from the .exe files. (If Windows 7, 8, or 8.1 64 bit, Local Disk C\Program Files\Adobe\
Adobe Premiere Elements 12\ and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe
and Adobe Premiere Elements.exe files. Double click the Adobe Premiere Elements .exe file to try to open the project.)
We will watching for your results.
ATR

Adobe Premier Elements wont install.

I've been downloading the Adobe Premier Elements 3.0 30 day trial to finish a project from home.
I'm running Windows 7 and it doesn't seem to install.
Once the download is complete it states so and asks to install now.
Clicking install now does nothing.
Please help!

Welcome to the forum.
In addition to Steve's comments, be aware that the trial of PrE will place a watermark on your Exported AV file, so you might not be pleased with using any trial to do work, other than to test the program.
Good luck,
Hunt

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

Adobe Premier Elements 10 has stopped working error message/Audio issues

I'm working on a project for about a week. I almost finished it, "shared" it to my computer, and watched it thru windows media player. I thought of something else that I could add to the audio, so I went back into the project in PE10 and put small (2-3 seconds) audio clips on audio track 3. Once I did that, PE 10 would not allow me to put any audio effects on that track. (I went into some older longer projects that I have and it allowed me to put effects on any audio track).
So, I moved my short audio clips to the Narration and Soundtrack tracks. It finally highlighted the App;y button for the audio effects. Now, the problem is that I can't play or click onthe timeline or move the timeline indicator without PE10 closing out of my video. As soon as I try to do anything, it says "Adobe Premier Elements 10 has stopped working" and it closes the program.
I can open my other projects and everything seems to work fine on those and it doesn't close out, but it won't allow me to do anything in this particular project.
Again, I have been going into and out of the project for a week and all of the sudden it won't let me work on it. It's only about a 3 minute project, so I don't know why it would have trouble.
Oh, and it also un-rendered everything.
Any thoughts?
Thanks!

LOTS more information is needed for someone to try and help
These questions below may be for a different product... but the information you need to supply is the same, for the products you use
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406

Adobe premier elements 11 downloaded but will not install

adobe premier elements 11 downloaded but will not install?

Hunt
What you just wrote may have revealed the Photoshop Elements Premiere Elements integration consideration. If you have Premiere Elements 11, you need Photoshop Elements 11 for the integration between the programs to produce the DVD version of the Photoshop Elements Slideshow.
All along I was picturing Meyerswalter already in Premiere Elements 11/Publish+Share/Disc/DVD and being told to install Premiere Elements to get the burn to disc accomplished.
But, if Meyerswalter is using Premiere Elements 11 and a non integrated version of Photoshop Elements for this matter, that could very well fit.
So, Meyeswalter, so that we can dispel those thoughts
a. What versions of Photoshop Elements are you using with Premiere Elements 11? And, are you in the Photoshop Elements Slideslide Show Editor using the Output of Burn to Disc DVD or Edit with Premiere Elements Editor and getting the load software message somewhere along the line?
b. To prove this point, if you have not already, what happens if you take Photoshop Elements out of the equation. Import some media into Premiere Elements 11 and try to burn to disc from there Publish+Share/Disc/DVD?
If that is the core of the issue, I will post a list of Photoshop Elements Premiere Elements integrated combos as a guideline for you.
If this is the core of the issue, you could always keep the non Photoshop Elements 11 version that you have, output the slideshow to a wmv file sized for DVD and then import that into Premiere Elements 11 via its Add Media. More on that later if necessary since right now I am speculating on an explanation for what you are encountering.
Thanks.
ATR

How do you install a trial version of Adobe Premier elements 11?

I downloaded a trial version of Adobe Premier Elements 11 and tran the install application that came with it. It's done but where is Adobe Premier Elements 11.

It will depend. Which operating system are you using?

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
Does Premier Elements 13 work with Windows 7?
Thanks
Terry

Premiere Elements 13 absolutely works with Windows 7!
In fact, I'd highly recommend you download the free trial and give it a test run.
Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements.

Adobe premier elements 12 will not open.

Hi
My Adobe Premier Elements 12 will not open.
It did open about 12 hours ago when I was busy working on video edits. Then I closed it, went to sleep and got up in the morning to carry on editing - bt it wont open anymore. There are no error messages coming up.
I double clicked on the icon on my desks top, as well as tried oeping it from the start menu - same responce - nothing happens.
what can the problem be ?
If I uninstall and then reinstall - will this affect any of my videos that I am editing but have not rendered or saved yet ?
thanks - I need help urgently.
LorenzoChetty

Lorenzochetty,
Welcome to the forum.
As one of the main reasons for PrE to not launch is the video driver (more on that in a moment), can you provide us with some details, please?
What OS version are you running PrE 12 on?
What is the make and model of your video card/chip (GPU)?
What is the installed version of the video driver?
Is that the latest from the nVidia, or AMD/ATI Web site?
Also, what anti-virus, anti-malware, anti-anything software are you running?
If you are on Windows, and have Windows updates set to Automatic (the default), then a simple OS Update can render the video driver obsolete.
Good luck, and let us know more please.
Hunt

Adobe Premier Elements 7- crash-when burning says" Please insert a blank disk" and already a disk in

I have a Adobe Premier Elements 7. I have had a lot of problems with it of crashing and not burning.. I just had my computer wiped out and installed everything back on like windows xp service pack 3..etc. First I have Windows XP service pack 3 with an Intel Core 2CPU ,6400 @213GHz, 2.13 GHz, 1.98 GB of RAM. When I went into disk menus premier elements 7 crashes... why is that??? also I tried to burn a DVD and does the progress of burniing and almost done burning WHILE there is a dvd in the drive and says"Please insert a blank disk and click ok to burning" why doe sit do that also? I just had adobe reinstalled and my computer wiped out? Please respond and help.. I am using this program as a business of video editing and nee this solved.

Along with Steve's questions, let's talk about the process of Burning a DVD-Video.
From PrE, which is doing the authoring of the DVD-Video, the first thing that happens is a quick check of the Project and the Menu Set chosen. This happens in an instant. Next, the program must Transcode the Timeline to MPEG-2 that is fully DVD-compliant. This takes some time and is a very intensive process, stressing the computer, and also heating things up greatly. This process will often cause a poorly ventilated, or poorly cooled computer to crash with either a reboot, or a BSOD (Blue Screen of Death). Every component, save for the video card, will be stressed like few other programs can do. PrE uses a 2-pass Transcode, where it goes through the entire Timeline, and maps out sections with high motion, or great detail. It builds a "script" on how to proceed, and then goes back at the Timeline with that script, but also still looking for ways to improve things. This is about 90% of the entire Burn Disc process. Nothing has yet to be burned. Instead, files are created in the Scratch Disk folders. Now, the program takes those newly created MPEG-2 files, the Menus, and all navigation such as Markers, and assembles them into another working folder, in the full DVD structure of VIDEO_TS folder with the IFO, BUP and VOB's. When this is done, the actual physical Burn starts. This is quite a ways into the total process. It is at this point, that the program looks at the burner and the blank media, and not before.
When the program cannot get the necessary info from the burner, or the blank media, it will throw an error message, similar to yours. Also, "SenseCode Errors" usually indicate a problem with the burner, or the media.
Now, let's address this last bit. Is the firmware for your burner up to date? If not, update/flash the firmware. This will be available from your burner mfgr's. Web site. Next, what brand of blank media are you using? Verbatim and Taiyo Yuden are the most recommended brands. Memorex, TDK, newer Ritek and all store brands should be avoided at all costs. Last, is your burner a fully-certified multi-drive? If so, it should be able to handle +R, or -R media. What type are you using, and are you sure that this is blank media, and not a disc that you have already burned, or even attempted to burn?
Hope that we can stop the crashes, and get you to burning.
Good luck,
Hunt

Install Error 1935 Adobe Premier Elements 10 Windows 7 64

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