"Install Failed - Contact the software manufacturer."
Hi, when I try to install my newly delivered Snow Leopard disc, it runs for about 15 mins, restarts into the installer and then after a minute or two brings up a big yellow exclamation mark with " Install Failed. Mac OSx could not be installed on your computer. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
I've repaired disc permissions, and reset PRAM. I'm currently running 10.5.8 on a white Macbook.
Any suggestions gratefully received!
Thanks
Here's the console log:
Aug 29 19:31:23 MacBook-0019E3419DB7-2 authexec[343]: executing /Volumes/Mac OS X Install DVD/Install Mac OS X.app/Contents/Resources/InstallAssistantTool105
Aug 29 19:31:27 MacBook-0019E3419DB7-2 mDNSResponder[16]: sendChallengeResponse: 3 failed attempts for LLQ afpovertcp.tcp.arfonjones.members.mac.com.
Aug 29 19:31:27 MacBook-0019E3419DB7-2 mDNSResponder[16]: sendChallengeResponse: 3 failed attempts for LLQ rfb.tcp.arfonjones.members.mac.com.
Aug 29 19:31:27 MacBook-0019E3419DB7-2 mDNSResponder[16]: sendChallengeResponse: 3 failed attempts for LLQ adisk.tcp.arfonjones.members.mac.com.
Aug 29 19:31:27 MacBook-0019E3419DB7-2 mDNSResponder[16]: sendChallengeResponse: 3 failed attempts for LLQ ptp.tcp.arfonjones.members.mac.com.
Aug 29 19:31:27 MacBook-0019E3419DB7-2 [0x0-0xb00b].com.apple.systemuiserver[101]: Unexpected reply from backup server - ignored
Aug 29 19:31:27 MacBook-0019E3419DB7-2 [0x0-0xc00c].com.apple.finder[102]: Unexpected reply from backup server - ignored
Aug 29 19:31:49 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update MacBook-0019E3419DB7\032(2).device-info.tcp.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:31:49 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record MacBook-0019E3419DB7\032(2).device-info.tcp.arfonjones.members.mac.com. type 16 failed with error -65537
Aug 29 19:31:51 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update autotunnel.udp.MacBook-0019E3419DB7-2.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:31:51 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record autotunnel.udp.MacBook-0019E3419DB7-2.arfonjones.members.mac.com. type 33 failed with error -65537
Aug 29 19:31:51 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update AutoTunnel-02-19-E3-FF-FE-41-9D-B7.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:31:51 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record AutoTunnel-02-19-E3-FF-FE-41-9D-B7.arfonjones.members.mac.com. type 1 failed with error -65537
Aug 29 19:31:52 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update MacBook-0019E3419DB7-2.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:31:52 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record MacBook-0019E3419DB7-2.arfonjones.members.mac.com. type 28 failed with error -65537
Aug 29 19:31:53 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update _kerberos.MacBook-0019E3419DB7-2.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:31:53 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record _kerberos.MacBook-0019E3419DB7-2.arfonjones.members.mac.com. type 16 failed with error -65537
Aug 29 19:31:53 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update MacBook-0019E3419DB7\032(2).rfb.tcp.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:31:53 MacBook-0019E3419DB7-2 mDNSResponder[16]: Error -65537 for registration of service MacBook-0019E3419DB7\032(2).rfb.tcp.arfonjones.members.mac.com.
Aug 29 19:31:54 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update MacBook-0019E3419DB7\032(2).afpovertcp.tcp.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:31:54 MacBook-0019E3419DB7-2 mDNSResponder[16]: Error -65537 for registration of service MacBook-0019E3419DB7\032(2).afpovertcp.tcp.arfonjones.members.mac.com.
Aug 29 19:32:28 MacBook-0019E3419DB7-2 com.apple.launchd[1] (com.apple.backupd-wake[316]): Exited with exit code: 1
Aug 29 19:34:08 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update AutoTunnel-02-19-E3-FF-FE-41-9D-B7.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:34:08 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record AutoTunnel-02-19-E3-FF-FE-41-9D-B7.arfonjones.members.mac.com. type 1 failed with error -65537
Aug 29 19:34:15 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update MacBook-0019E3419DB7\032(2).device-info.tcp.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:34:15 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record MacBook-0019E3419DB7\032(2).device-info.tcp.arfonjones.members.mac.com. type 16 failed with error -65537
Aug 29 19:34:17 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update _kerberos.MacBook-0019E3419DB7-2.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:34:17 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record _kerberos.MacBook-0019E3419DB7-2.arfonjones.members.mac.com. type 16 failed with error -65537
Aug 29 19:34:18 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update MacBook-0019E3419DB7-2.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:34:18 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record MacBook-0019E3419DB7-2.arfonjones.members.mac.com. type 28 failed with error -65537
Aug 29 19:34:19 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update MacBook-0019E3419DB7\032(2).rfb.tcp.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:34:19 MacBook-0019E3419DB7-2 mDNSResponder[16]: Error -65537 for registration of service MacBook-0019E3419DB7\032(2).rfb.tcp.arfonjones.members.mac.com.
Aug 29 19:34:23 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update autotunnel.udp.MacBook-0019E3419DB7-2.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:34:23 MacBook-0019E3419DB7-2 mDNSResponder[16]: hndlRecordUpdateReply: Registration of record autotunnel.udp.MacBook-0019E3419DB7-2.arfonjones.members.mac.com. type 33 failed with error -65537
Aug 29 19:34:23 MacBook-0019E3419DB7-2 mDNSResponder[16]: Update MacBook-0019E3419DB7\032(2).afpovertcp.tcp.arfonjones.members.mac.com. failed with rcode 2
Aug 29 19:34:23 MacBook-0019E3419DB7-2 mDNSResponder[16]: Error -65537 for registration of service MacBook-0019E3419DB7\032(2).afpovertcp.tcp.arfonjones.members.mac.com.
Aug 29 19:38:33 MacBook-0019E3419DB7-2 mDNSResponder[16]: KQ SSLHandshake failed: -9838
Aug 29 19:45:03 MacBook-0019E3419DB7-2 ntpd[25]: time reset +0.474563 s
Aug 29 19:46:00 MacBook-0019E3419DB7-2 /usr/sbin/ocspd[353]: starting
Aug 29 19:49:51 MacBook-0019E3419DB7-2 com.apple.launchd[80] ([0x0-0x40040].com.apple.installassistant[338]): Stray process with PGID equal to this dead job: PID 343 PPID 1 InstallAssistant
Aug 29 19:49:51 MacBook-0019E3419DB7-2 [0x0-0x14014].com.elgato.eyetvhelper[117]: *Wakein::CancelEvents: requested event type: wakepoweron
Aug 29 19:49:51 MacBook-0019E3419DB7-2 [0x0-0x14014].com.elgato.eyetvhelper[117]: *Wakein::CancelEvents: requested app name: com.elgato.eyetv
Aug 29 19:49:51 MacBook-0019E3419DB7-2 [0x0-0x14014].com.elgato.eyetvhelper[117]: *Wakein: 0 entries in power event schedule table
Aug 29 19:50:01 MacBook-0019E3419DB7-2 loginwindow[34]: ERROR | -[ApplicationManager quitPrivateProcesses] | Application "EyeTV Helper" did not quit
Aug 29 19:50:02 MacBook-0019E3419DB7-2 loginwindow[34]: DEAD_PROCESS: 0 console
Aug 29 19:50:02 MacBook-0019E3419DB7-2 shutdown[368]: reboot by arfonjones:
Aug 29 19:50:02 MacBook-0019E3419DB7-2 shutdown[368]: SHUTDOWN_TIME: 1251571802 339463
Aug 29 19:50:02 MacBook-0019E3419DB7-2 mDNSResponder mDNSResponder-176.3 (Sep 30 2008 16:59:38)[16]: stopping
Aug 29 19:50:02 MacBook-0019E3419DB7-2 com.apple.loginwindow[34]: Shutdown NOW!
Aug 29 19:50:02 MacBook-0019E3419DB7-2 com.apple.loginwindow[34]: System shutdown time has arrived^G^G
Aug 29 19:50:03 MacBook-0019E3419DB7-2 mDNSResponder[16]: mDNS_StopNATOperation: NATTraversalInfo 00817E04 not found in list
Aug 29 19:50:03 MacBook-0019E3419DB7-2 /usr/sbin/kdcmond[36]: dnssd_clientstub read_all(3) failed 0/28 0
Aug 29 19:56:14 localhost kernel[0]: npvhash=4095
Aug 29 19:56:13 localhost com.apple.launchctl.System[2]: launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
Aug 29 19:56:13 localhost com.apple.launchd[1] (com.apple.blued): Unknown key for boolean: EnableTransactions
Aug 29 19:56:13 localhost com.apple.launchd[1] (com.apple.RemoteDesktop.PrivilegeProxy): Unknown key for boolean: EnableTransactions
Aug 29 19:56:13 localhost com.apple.launchd[1] (com.apple.usbmuxd): Unknown key for boolean: EnableTransactions
Aug 29 19:56:13 localhost com.apple.launchd[1] (org.cups.cupsd): Unknown key: SHAuthorizationRight
Aug 29 19:56:13 localhost com.apple.launchd[1] (org.ntp.ntpd): Unknown key: SHAuthorizationRight
Aug 29 19:56:13 localhost com.apple.launchd[1] (org.x.privileged_startx): Unknown key for boolean: EnableTransactions
Aug 29 19:56:14 localhost DirectoryService[11]: Launched version 5.7 (v514.25)
Aug 29 19:56:15 localhost kernel[0]: hi mem tramps at 0xffe00000
Aug 29 19:56:15 localhost kernel[0]: PAE enabled
Aug 29 19:56:15 localhost kernel[0]: 64 bit mode enabled
Aug 29 19:56:15 localhost kernel[0]: Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
Aug 29 19:56:15 localhost kernel[0]: standard timeslicing quantum is 10000 us
Aug 29 19:56:15 localhost kernel[0]: vmpagebootstrap: 509279 free pages and 15009 wired pages
Aug 29 19:56:15 localhost kernel[0]: migtable_maxdispl = 79
Aug 29 19:56:15 localhost kernel[0]: Extension "com.apple.driver.AppleACPIPlatform" has immediate dependencies on both com.apple.kernel and com.apple.kpi components; use only one style.
Aug 29 19:56:15 localhost kernel[0]: Extension "com.apple.driver.AppleIntelCPUPowerManagement" has immediate dependencies on both com.apple.kernel and com.apple.kpi components; use only one style.
Aug 29 19:56:15 localhost kernel[0]: AppleACPICPU: ProcessorApicId=0 LocalApicId=0 Enabled
Aug 29 19:56:15 localhost kernel[0]: AppleACPICPU: ProcessorApicId=1 LocalApicId=1 Enabled
Aug 29 19:56:15 localhost kernel[0]: Loading security extension com.apple.security.TMSafetyNet
Aug 29 19:56:15 localhost kernel[0]: calling mpopolicyinit for TMSafetyNet
Aug 29 19:56:16 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Aug 29 19:56:16 localhost kernel[0]: Loading security extension com.apple.nke.applicationfirewall
Aug 29 19:56:16 localhost kernel[0]: Loading security extension com.apple.security.seatbelt
Aug 29 19:56:16 localhost kernel[0]: calling mpopolicyinit for mb
Aug 29 19:56:16 localhost kernel[0]: Seatbelt MACF policy initialized
Aug 29 19:56:15 localhost kextd[10]: 425 cached, 0 uncached personalities to catalog
Aug 29 19:56:16 localhost kernel[0]: Security policy loaded: Seatbelt Policy (mb)
Aug 29 19:56:15 localhost mDNSResponder mDNSResponder-176.3 (Sep 30 2008 16:59:38)[16]: starting
Aug 29 19:56:16 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Aug 29 19:56:16 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Aug 29 19:56:16 localhost kernel[0]: MAC Framework successfully initialized
Aug 29 19:56:16 localhost kernel[0]: using 10485 buffer headers and 4096 cluster IO buffer headers
Aug 29 19:56:16 localhost kernel[0]: IOAPIC: Version 0x20 Vectors 64:87
Aug 29 19:56:16 localhost kernel[0]: Extension "com.apple.driver.AppleACPIPlatform" has immediate dependencies on both com.apple.kernel and com.apple.kpi components; use only one style.
Aug 29 19:56:16 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
Aug 29 19:56:16 localhost kernel[0]: Extension "com.apple.driver.AppleACPIPlatform" has immediate dependencies on both com.apple.kernel and com.apple.kpi components; use only one style.
Aug 29 19:56:16: --- last message repeated 1 time ---
Aug 29 19:56:16 localhost kernel[0]: mbinit: done
Aug 29 19:56:16 localhost kernel[0]: Security auditing service present
Aug 29 19:56:16 localhost kernel[0]: BSM auditing present
Aug 29 19:56:16 localhost kernel[0]: rooting via boot-uuid from /chosen: 4A5C73EB-B47A-3996-AA50-257BF20E4C74
Aug 29 19:56:16 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Aug 29 19:56:16 localhost kernel[0]: FireWire (OHCI) Lucent ID 5811 built-in now active, GUID 001b63fffe852fe2; max speed s400.
Aug 29 19:56:16 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleAHCI/PRT2 @2/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageDri ver/TOSHIBA MK1234GSX Media/IOGUIDPartitionScheme/Customer@2
Aug 29 19:56:16 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
Aug 29 19:56:16 localhost kernel[0]: [Bluetooth::CSRHIDTransition] switchToHCIMode (legacy)
Aug 29 19:56:16 localhost kernel[0]: [Bluetooth::CSRHIDTransition] transition complete.
Aug 29 19:56:16 localhost kernel[0]: [HCIController][configurePM] power parent ready after 1 tries
Aug 29 19:56:16 localhost kernel[0]: AppleIntelCPUPowerManagement: initialization complete
Aug 29 19:56:16 localhost kernel[0]: Jettisoning kernel linker.
Aug 29 19:56:16 localhost kernel[0]: Resetting IOCatalogue.
Aug 29 19:56:16 localhost kernel[0]: GFX0: family specific matching fails
Aug 29 19:56:16 localhost kernel[0]: display: family specific matching fails
Aug 29 19:56:16 localhost kernel[0]: Matching service count = 1
Aug 29 19:56:16 localhost kernel[0]: Matching service count = 3
Aug 29 19:56:16: --- last message repeated 4 times ---
Aug 29 19:56:16 localhost kernel[0]: Matching service count = 4
Aug 29 19:56:16 localhost kernel[0]: display: family specific matching fails
Aug 29 19:56:16 localhost kernel[0]: MacBook2,1: stalling for module
Aug 29 19:56:21 localhost rpc.statd[28]: statd.notify - no notifications needed
Aug 29 19:56:21 localhost fseventsd[37]: event logs in /.fseventsd out of sync with volume. destroying old logs. (230 13 378)
Aug 29 19:56:21 localhost fseventsd[37]: log dir: /.fseventsd getting new uuid: D6B16090-A19F-4AC1-B138-AC2A2AB69F99
Aug 29 19:56:21 localhost com.apple.usbmuxd[25]: usbmuxd-167.1 built for iTunesEightTwo on Jul 9 2009 at 14:02:00, running 32 bit
Aug 29 19:56:23 localhost kernel[0]: GFX0: family specific matching fails
Aug 29 19:56:23 localhost bootlog[44]: BOOT_TIME: 1251572167 0
Aug 29 19:56:24 localhost kernel[0]: GFX0: family specific matching fails
Aug 29 19:56:24 localhost kernel[0]: display: family specific matching fails
Aug 29 19:56:24 localhost kernel[0]: Matching service count = 1
Aug 29 19:56:24 localhost kernel[0]: AppleTyMCEDriver::probe(MacBook2,1)
Aug 29 19:56:24 localhost kernel[0]: AppleTyMCEDriver::probe fails
Aug 29 19:56:25 localhost kernel[0]: Previous Shutdown Cause: 5
Aug 29 19:56:28 localhost blued[63]: Apple Bluetooth daemon started.
Aug 29 19:56:28 localhost /usr/sbin/ocspd[66]: starting
Aug 29 19:56:29 localhost org.ntp.ntpd[24]: Error : nodename nor servname provided, or not known
Aug 29 19:56:29 localhost ntpdate[68]: can't find host time.euro.apple.com
Aug 29 19:56:29 localhost mDNSResponder[16]: Adding registration domain arfonjones.members.mac.com.
Aug 29 19:56:30 MacBook-0019E3419DB7-2 ntpdate[68]: no servers can be used, exiting
Aug 29 19:56:30 MacBook-0019E3419DB7-2 configd[14]: setting hostname to "MacBook-0019E3419DB7-2.local"
Aug 29 19:56:31 MacBook-0019E3419DB7-2 kernel[0]: ath_attach: devid 0x24
Aug 29 19:56:31 MacBook-0019E3419DB7-2 kernel[0]: Override HT40 CTL Powers. EEPROM Version is 14.4, Device Type 5
Aug 29 19:56:32 MacBook-0019E3419DB7-2 kernel[0]: GFX0: family specific matching fails
Aug 29 19:56:32 MacBook-0019E3419DB7-2 kernel[0]: display: family specific matching fails
Aug 29 19:56:32 MacBook-0019E3419DB7-2 kernel[0]: GFX0: family specific matching fails
Aug 29 19:56:32: --- last message repeated 1 time ---
Aug 29 19:56:32 MacBook-0019E3419DB7-2 kernel[0]: display: family specific matching fails
Aug 29 19:56:32 MacBook-0019E3419DB7-2 configd[14]: Error: No interface name for AirPort_Athr5424ab
Aug 29 19:56:32 MacBook-0019E3419DB7-2 kernel[0]: mac 12.10 phy 8.1 radio 12.0
Aug 29 19:56:32 MacBook-0019E3419DB7-2 configd[14]: Error: ioPublishedDriverCallback() failed to initDeviceFromService()
Aug 29 19:56:34 MacBook-0019E3419DB7-2 kernel[0]: GFX0: match category IOFramebuffer exists
Aug 29 19:56:34: --- last message repeated 1 time ---
Aug 29 19:56:34 MacBook-0019E3419DB7-2 kernel[0]: display: match category IOFramebuffer exists
Aug 29 19:56:38 MacBook-0019E3419DB7-2 kernel[0]: AppleYukon2: Marvell Yukon Gigabit Adapter 88E8053 Singleport Copper SA
Aug 29 19:56:38 MacBook-0019E3419DB7-2 kernel[0]: AppleYukon2: RxRingSize <= 1024, TxRingSize 256, RXMAXLE 1024, TXMAXLE 768, STMAXLE 3328
Aug 29 19:56:41 MacBook-0019E3419DB7-2 kernel[0]: yukon: Ethernet address 00:19:e3:41:9d:b7
Aug 29 19:56:41 MacBook-0019E3419DB7-2 /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[32]: Login Window Application Started -- Threaded auth
Aug 29 19:56:41 MacBook-0019E3419DB7-2 kernel[0]: AirPort_Athr5424ab: Ethernet address 00:1b:63:c7:7d:b8
Aug 29 19:56:41 MacBook-0019E3419DB7-2 kernel[0]: AirPort: Link Down on en1
Aug 29 19:56:44 MacBook-0019E3419DB7-2 kernel[0]: 11D beacon causing regdomain change to CC 826
Aug 29 19:56:44 MacBook-0019E3419DB7-2 kernel[0]: en1: 802.11d country code set to 'GB'.
Aug 29 19:56:44 MacBook-0019E3419DB7-2 kernel[0]: en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
Aug 29 19:56:45 MacBook-0019E3419DB7-2 kernel[0]: AirPort: Link Up on en1
Aug 29 19:56:46 MacBook-0019E3419DB7-2 kernel[0]: display: Not usable
Aug 29 19:56:46 MacBook-0019E3419DB7-2 loginwindow[32]: Login Window Started Security Agent
Aug 29 19:56:47 MacBook-0019E3419DB7-2 mDNSResponderHelper[98]: racoon (pid=109) started
Aug 29 19:56:54 MacBook-0019E3419DB7-2 kextd[10]: writing kernel link data to /var/run/mach.sym
Aug 29 19:56:54 MacBook-0019E3419DB7-2 authorizationhost[107]: MechanismInvoke 0x124660 retainCount 2
Aug 29 19:56:54 MacBook-0019E3419DB7-2 SecurityAgent[108]: MechanismInvoke 0x101660 retainCount 1
Aug 29 19:56:54 MacBook-0019E3419DB7-2 SecurityAgent[108]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
Aug 29 19:56:55 MacBook-0019E3419DB7-2 SecurityAgent[108]: MechanismDestroy 0x101660 retainCount 1
Aug 29 19:56:55 MacBook-0019E3419DB7-2 loginwindow[32]: Login Window - Returned from Security Agent
Aug 29 19:56:55 MacBook-0019E3419DB7-2 authorizationhost[107]: MechanismDestroy 0x124660 retainCount 2
Aug 29 19:56:55 MacBook-0019E3419DB7-2 loginwindow[32]: USER_PROCESS: 32 console
Aug 29 19:56:55 MacBook-0019E3419DB7-2 com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[103]): Exited: Terminated
Aug 29 19:56:55 MacBook-0019E3419DB7-2 com.apple.launchd[1] (com.apple.ScreenSharing.server[102]): Exited: Terminated
Aug 29 19:56:55 MacBook-0019E3419DB7-2 com.apple.launchd[112] (com.apple.AirPortBaseStationAgent): Unknown key for boolean: EnableTransactions
Aug 29 19:56:55 MacBook-0019E3419DB7-2 com.apple.launchd[112] (org.x.startx): Unknown key for boolean: EnableTransactions
Aug 29 19:56:55 MacBook-0019E3419DB7-2 com.apple.FolderActions.enabled[116]: launchctl: Error unloading: com.apple.FolderActions.folders
Aug 29 19:56:55 MacBook-0019E3419DB7-2 Dock[125]: _DESCRegisterDockExtraClient failed 268435459
Aug 29 19:56:56 MacBook-0019E3419DB7-2 /System/Library/CoreServices/coreservicesd[65]: SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(System) returned -14135
Aug 29 19:56:56 MacBook-0019E3419DB7-2 /System/Library/CoreServices/coreservicesd[65]: SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(Arfon Jones's Public Folder) returned -14135
Aug 29 19:57:02 MacBook-0019E3419DB7-2 com.apple.quicklook[134]: encountered unexpected object type: 6.
Aug 29 19:57:02 MacBook-0019E3419DB7-2 com.apple.quicklook[134]: missing or invalid object number.
Aug 29 19:57:02 MacBook-0019E3419DB7-2 com.apple.quicklook[134]: missing or invalid cross-reference stream.
Aug 29 19:57:03 MacBook-0019E3419DB7-2 [0x0-0x10010].com.elgato.eyetvhelper[141]: EyeTV Helper version 2.5 build 266
Aug 29 19:57:10 MacBook-0019E3419DB7-2 com.apple.launchctl.System[2]: BootCacheControl: could not fetch 183200 bytes of history: Invalid argument
Aug 29 19:57:17 MacBook-0019E3419DB7-2 kernel[0]: hibernate image path: /var/vm/sleepimage
Aug 29 19:57:15 MacBook-0019E3419DB7-2 [0x0-0x10010].com.elgato.eyetvhelper[141]: *Wakein::CancelEvents: requested event type: wakepoweron
Aug 29 19:57:15 MacBook-0019E3419DB7-2 [0x0-0x10010].com.elgato.eyetvhelper[141]: *Wakein::CancelEvents: requested app name: com.elgato.eyetv
Aug 29 19:57:15 MacBook-0019E3419DB7-2 [0x0-0x10010].com.elgato.eyetvhelper[141]: *Wakein: 0 entries in power event schedule table
Aug 29 19:57:18 MacBook-0019E3419DB7-2 kernel[0]: sizeof(IOHibernateImageHeader) == 512
Aug 29 19:57:18 MacBook-0019E3419DB7-2 kernel[0]: Opened file /var/vm/sleepimage, size 2147483648, partition base 0xc805000, maxio 400000
Aug 29 19:57:18 MacBook-0019E3419DB7-2 kernel[0]: hibernate image major 14, minor 2, blocksize 512, pollers 4
Aug 29 19:57:18 MacBook-0019E3419DB7-2 kernel[0]: hibernateallocpages flags 00000000, gobbling 0 pages
Aug 29 19:57:18 MacBook-0019E3419DB7-2 kernel[0]: AirPort: Link Down on en1
Aug 29 19:57:19 MacBook-0019E3419DB7-2 kernel[0]: 11D beacon causing regdomain change to CC 826
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: en1: 802.11d country code set to 'GB'.
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
Aug 29 19:57:19 MacBook-0019E3419DB7-2 kernel[0]: System SafeSleep
Aug 29 19:57:26 MacBook-0019E3419DB7-2 aosnotifyd[149]: Stream:streamCallback - an error occurred on CFReadStream: Operation could not be completed. Socket is not connected
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: hibernatepage_listsetall start
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: hibernatepage_listsetall time: 80 ms
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: pages 129357, wire 45836, act 18403, inact 3, spec 5, zf 0, throt 9709, could discard act 22211 inact 4845 purgeable 645 spec 27700
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: hibernatepage_listsetall found pageCount 73956
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: IOHibernatePollerOpen, mlget_interruptsenabled 0
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: IOHibernatePollerOpen(0)
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: writing 72800 pages
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: image1Size 62804992
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: all time: 3896 ms, comp time: 506 ms, deco time: 0 ms,
Aug 29 19:57:26 MacBook-0019E3419DB7-2 mDNSResponder[16]: Note: Frequent transitions for interface en1 (FE80:0000:0000:0000:021B:63FF:FEC7:7DB8); network traffic reduction measures in effect
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: image 124475904, uncompressed 298188800 (72800), compressed 120011360 (40%), sum1 8fe7d5e7, sum2 4a221121
Aug 29 19:57:26 MacBook-0019E3419DB7-2 mDNSResponder[16]: Note: Frequent transitions for interface en1 (10.0.1.6); network traffic reduction measures in effect
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: hibernatewriteimage done(0)
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: sleep
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: Wake reason = EC LID0
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: System Wake
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: Previous Sleep Cause: 0
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: hardware didn't idle, giving up: 00000108 0000010c 4084.
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: PRB0_TAIL: 00000108
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: PRB0_HEAD: 00000108
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: PRB0_STRT: 02120000
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: PRB0_LEN: 00000003
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: SRB0_TAIL: 00000000
Aug 29 19:57:26 MacBook-0019E3419DB7-2 kernel[0]: SRB0_HEAD: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SRB0_STRT: 02121000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SRB0_LEN: 00000003
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PGTBL_CTL: 7ffc0001
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PGTBL_ERR: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: EXCC: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: IPEIR: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: IPEHR: 7d9d003f
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: INSTDONE: 7fffffc0
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: NOPID: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: HWSTAM: ffffffff
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: IIR: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: IMR: fffdff1f
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: ISR: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: EIR: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: EMR: ffffffff
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: ESR: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: INSTPM: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: INSTPS: 800f04ce
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: ACTHD: 00000108
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: MEM_MODE: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: DMAFADDP 02120108
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: DMAFADDS 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: MI_STATE 00000840
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PR0_STR: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PR0_END: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: CCID0: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: CTXSIZEPAL: 00000009
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: CTXSIZENOPAL: 00000003
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: 3D_CTL: 00000307
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: CHUNK_CTL: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: HWB_TAIL: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: HWB_HEAD: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: HWB_START: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: HWB_CTL: 003ff000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: BIN_CTL: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: BIN_SCENE: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: BMP_BUFER: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: BMP_GET: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: BMP_PUT: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: ICS: 00000003
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: ISP: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: FSI: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SSI: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: FST: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SST: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: INTC: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: IDLC: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SVDebug 000000ff
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SHDebug 00080000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SFDebug 018781e0
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SEDebug c0004080
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: WMDebug 04000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: IZDebug0 20000020
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: IZDebug0 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PIDebug0 01807f8c
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PIDebug1 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PIDebug2 01807f8c
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: DIPDebug 05ef7e18
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PLDebug 00000180
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: DGDebug 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: QCDebug 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: FTDebug 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: DMDebug 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: SCDebug 003c0400
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: FLDebug 30000040
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: BYDebug 00055440
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: PSDebug 00200000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: CCDebug 802c1000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: status[ISR]: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: status[PRB0_HEAD]: 02800894
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: status[SRB0_HEAD]: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: status[SRB1_HEAD]: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: status[HWB_HEAD]: 00000000
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: status[STAMP]: 000007ea
Aug 29 19:57:27 MacBook-0019E3419DB7-2 kernel[0]: AirPort: Link Up on en1
Aug 29 19:57:28 MacBook-0019E3419DB7-2 kernel[0]: hardware didn't idle, giving up: 00000108 0000010c 4084.
Aug 29 19:57:29 MacBook-0019E3419DB7-2 kernel[0]: IOHIDSystem::relativePointerEventGated: Capping VBL time to 20000000 (was 22132598)
Aug 29 19:57:44 MacBook-0019E3419DB7-2 fseventsd[37]: bumping event counter to: 0x1d38d65 (current 0x730) from log file '0000000001d28b7a'
Aug 29 19:59:46 MacBook-0019E3419DB7-2 com.apple.launchd[1] (com.apple.backupd-wake[155]): Exited with exit code: 1
Aug 29 20:01:28 MacBook-0019E3419DB7-2 ntpd[24]: time reset +0.936071 s
Similar Messages
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Not a comforting message to see...
Here are the errors just before the above message is emitted and the install ends.
Jul 26 05:33:33 localhost OSInstaller[344]: PackageKit: Extracting file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/Essentials.pkg (destination=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, uid=0)
Jul 26 05:34:51 localhost OSInstaller[344]: PackageKit: Got copier error 2 extracting to path ./usr/lib/zsh/4.3.11/zsh/zselect.so: Read-only file system
Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/DataPool.c:135: Error: finished pool without filling it
Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/commonUtils.c:360: Error: fh_pread -1
Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/StreamCompressor.c :294: Error: pread failed for /Volumes/i7Mac/.OSInstallSandbox-tmp/Root//usr/lib/zsh/4.3.11/zsh/zselect.so: Undefined error: 0
Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/StreamCompressor.c :928: Error: returning errno 22 from FinishStreamCompressorQueue
Jul 26 05:35:33 localhost OSInstaller[344]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Essentials.pkg”." UserInfo=0x7f83610395f0 {NSLocalizedDescription=An error occurred while extracting files from the package “Essentials.pkg”., NSFilePath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, NSURL=Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg, PKInstallPackageIdentifier=com.apple.pkg.Essentials, NSUnderlyingError=0x7f8360d42420 "The operation couldn’t be completed. FinishStreamCompressorQueue error"} {
NSFilePath = "/Volumes/i7Mac/.OSInstallSandbox-tmp/Root";
NSLocalizedDescription = "An error occurred while extracting files from the package \U201cEssentials.pkg\U201d.";
NSURL = "Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg";
NSUnderlyingError = "Error Domain=BOMCopierFatalError Code=1 \"The operation couldn\U2019t be completed. FinishStreamCompressorQueue error\" UserInfo=0x7f8360d47220 {NSLocalizedFailureReason=FinishStreamCompressorQueue error, offset=2847022, type=BOMCopierFatalError, sourcePath=/Volumes/Mac OS X Install DVD/Packages/Essentials.pkg, destinationPath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root}";
PKInstallPackageIdentifier = "com.apple.pkg.Essentials";
Jul 26 05:35:33 localhost OSInstaller[344]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Essentials.pkg”." UserInfo=0x7f83610395f0 {NSLocalizedDescription=An error occurred while extracting files from the package “Essentials.pkg”., NSFilePath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, NSURL=Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg, PKInstallPackageIdentifier=com.apple.pkg.Essentials, NSUnderlyingError=0x7f8360d42420 "The operation couldn’t be completed. FinishStreamCompressorQueue error"}
Jul 26 05:35:34 localhost OSInstaller[344]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
If I boot to the "Recovery HD" I get a message "Installation Failed, Try re-intalling" Which would be a fine idea, but I can't because if I re-start installation from the hard drive I get the above errors.
I've burned the "InstallESD.img" to a DVD, but it also doesn't seem to work. Comes up as though I'm in the RecoJen,
Here's what I did to get Lion installed:
Burn the installer to a DVD and install from there. It worked for me. Here's what you need to do:
First you need another computer running at least 10.6.8.
1. On the other computer go to 'App Store' (make sure you're logged in to the App Store with the AppleID you used on the troubled computer)
2. Click on 'Purchased' in the 'App Store' window's toolbar
3. If you are on 10.6.8, and haven't downloaded Lion on that computer just click "Install" to download the installation application.
3. a, if the other computer is already running Lion, you'll need to re-download the installer.
3. b. Hold down 'Option' when selecting 'Purchased' then you click "Install"
4. When the Lion Installer starts up, just quit it. You want to work with the Installer application.
5. Find the "Install Lion OS X" application in the 'Applications' folder.
6. Hold down 'Control' and click on the application and select 'Show Package Contents'
7. Find 'InstallESD.dmg' which is in the "Shared Support" folder and copy it to your desktop.
8. Burn 'InstallESD.dmg' to a DVD ('Disk Utility' is simplest to do this).
9. Put the new install DVD into the computer that has Lion partially installed and reboot holding down the "C" key.
10. run the installer as normal, selecting your harddrive as the target.
In my case, when it rebooted to the harddisk the Lion installer started AGAIN. If this happens, let it run. Then you should be done.
Hope this helps. -
On Mac OS X 10.9.5
After downloading CC from http://www.tss.qld.edu.au/itdepartment/AdobeCreativeCloud.aspx
The .zip download is fine.
The installer runs but stops half way through (during "running scripts") and gives the error message in the pic below
The installation failed - The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance
ANY HELP HUGELY APPRECIATED. I have know idea what to do
Thanks
SteveSince you did not download from Adobe, I don't think Adobe can help
When I clicked the link you provided, it LOOKS like your school has created custom install packages... so check there -
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download
I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works. -
Just upgraded software. When system prompts to update itunes and in the middle of the system's attempt to complete the upgrade, the message, "The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance" appears.
I don't understand what "preupgrade" needs to be done.
Anyone else experience this?
Suggestions?-= Pre Upgrade Script Error with iTunes =-
Do a general web search and you will discover there are many answers, none definitive.
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
scarier:
https://discussions.apple.com/message/10464515#10464515 -
While trying to re-install Mac OS X, appears the following screen:
Install failed
Mac OS X could not be installed on your computer
The installer encountered an error that caused the installation to fail.
Contact the software manufacture for assistance.
Click Restart to restart your computer and try installing again.You should be able to install Mac OS X 10.7 or later on your 2011 MacBook Pro without issue, if it came with 10.6.3 as your signature suggests. Mind you, any 2011 MacBook Pro must use the original 10.6 installer disc labelled MacBook Pro if it desires to have 10.6 installed on it. The retail installer disc will not work on that model, nor will one from another age MacBook Pro, or other model labelled installer. Also
10.7 came both on USB Flash drive and Mac App Store installer versions. Both required either 10.6.6 minimum be pre-installed, or no Mac OS X operating system on the drive or partition it was to be installed on.
10.7.1 through 10.7.5 combo could be installed only once 10.7 had been installed. A combo update is available for installing on top of any version of 10.7. Otherwise only the preceding version could be updated to the next.
10.8 came only on Mac App Store installer. It is available only to 10.6.8 and later users.
10.8.1 to 10.8.5 combo could be installed only once 10.8 had been installed. A combo update is available for installing on top of any version of 10.8. Otherwise only the preceding version could be updated to the next.
10.9 came only on Mac App Store installer. It is available only to 10.6.8 and later users.
Both 10.9 and 10.9.1 had a serious security vulnerability, which only 10.9.2 addressed.
10.9.2 combo could be installed only once 10.9 had been installed.
For all three Mac App Store releases, the partition to be installed on had to be GUID partition formatted according to Apple Disk Utility. -
I have tried to upgrade Painter 11 on my iMac running OS x 10.5.8 but get the error message : The following install step failed : run pre install script for Corel Painter11_SP1. Contact the software manufacturer for assistance "
I have contacted Corel and after several emails and one telephone call, they tell me , they cannot help but they think the problem could be with the OS.
Does anyone have any suggestions, please ?Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
Any application I install on my MacBook Pro gives the message "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance" What can I do?
Well that's one. Try the Microsoft help forums: http://www.microsoft.com/mac/support It's their application.
Name another. -
When I tried installing this software, I get this error: "The installer encountered an error that caused the installation to fail. contact the software manufacturer for assistance." Any idea why? My computer is Mac OS X Version 10.7.5
What software are you trying to install?
-
Just purchased a MacBook Pro but had to reinstall OS X but now when I try to install anything I get the following message - The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.
If there are runs of runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message. -
"Installer could not install some files in "/". Contact the software manufacturer for assistance."
What does THAT mean!!! Appears when trying to download the new Itunes!!!
Any ideas??
"Installer could not install some files in "/". Contact the software manufacturer for assistance." ?????????????????????can someone please help!!! I can't install anything on my mac!!! And my iphone isnt even showing up in itunes when i plug it in!
-
I downloaded the Airport Utility 5.6 for OS X Lion and when I finish installing it sends a message that says "the instalation failed contact your software provider" And seems like thats the solution so I can use my time capsule.
ThanksThanks. Please review my post above to see that we asked five basic questions.
Looks like we got two answers.
Can you please provide answers to the other questions that we asked?
1) Are you trying to connect your Time Capsule to your modem using an Ethernet cable?
2) What is the make and model number of your modem?
3) Are you still using Lion (10.7.5) as you indicate in your profile, or have you updated to Mountain Lion or Mavericks?
I understand that things appear clear to you there, but we cannot read your mind or see your network, so we only know as much about your problem and your network as you can tell us. -
i want to update my macbook pro, but it's showes always the installation failed and i should contact the software manufacturer for assistance. i want to update my OS X 10.8.4
Not normal. Shutdown and restart.
-
everytime i try to update itunes this is what it says
run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance.C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal -
Why will it only fail trying to install on a MBPro-15 inch, and not when installing on MBPro-Retina 15", or MB-Air ?
The MBP-15" and the MB-Pro-retina-15" both run OS 10.9.9 ; The MBAir runs 10.7.5
No additional error information from the install process.Hi Rave
Enclosed You will find the error log from the installation::
As an additional information. . . the installation is performed on a
MacBookPro-15", running OS 10.9.4 , ; with the Server application ver
3.1.2. also running i.e. it is OS-10.9.4, in server mode
Regards
Jan Bagge
error log::
>>>>
Oct 19 15:14:11 Alvin.local Installer[1854]: LSExceptions
loaded
Oct 19 15:14:11 Alvin.local Installer[1854]: @(#)PROGRAM:Install
PROJECT:Install-846
Oct 19 15:14:11 Alvin.local Installer[1854]: @(#)PROGRAM:Installer
PROJECT:Installer-721
Oct 19 15:14:11 Alvin.local Installer[1854]: Hardware: MacBookPro6,2 @
2.53 GHz (x 4), 4096 MB RAM
Oct 19 15:14:11 Alvin.local Installer[1854]: Running OS Build: Mac OS X
10.9.4 (13E28)
Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
PATH=/usr/bin:/bin:/usr/sbin:/sbin
Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
TMPDIR=/var/folders/33/27_t2pps09sdxt1vsq5926tc0000gp/T/
Oct 19 15:14:11 Alvin.local Installer[1854]: Env: SHELL=/bin/bash
Oct 19 15:14:11 Alvin.local Installer[1854]: Env: HOME=/Users/jpb
Oct 19 15:14:11 Alvin.local Installer[1854]: Env: USER=jpb
Oct 19 15:14:11 Alvin.local Installer[1854]: Env: LOGNAME=jpb
Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
SSH_AUTH_SOCK=/tmp/launch-cpN2XA/Listeners
Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
Apple_PubSub_Socket_Render=/tmp/launch-N29kf7/Render
Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
__CF_USER_TEXT_ENCODING=0x1F6:0:0
Oct 19 15:14:11 Alvin.local Installer[1854]: Env: __CHECKFIX1436934=1
Oct 19 15:14:11 Alvin.local Installer[1854]: Adobe Acrobat XI Pro
(11.0.07) Installation Log
Oct 19 15:14:11 Alvin.local Installer[1854]: Opened from:
/Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg
Oct 19 15:14:12 Alvin.local Installer[1854]: Product archive
/Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg
trustLevel=202
Oct 19 15:14:14 Alvin.local Installer[1854]: JS: 10.6 or higher:1
Oct 19 15:14:14 Alvin.local Installer[1854]: IFJS: *** exception:
TypeError: 'null' is not an object (evaluating
'my.target.systemVersion.ProductVersion')
Oct 19 15:14:14 Alvin.local Installer[1854]: JS: 10.6 or higher:1
Oct 19 15:14:21 Alvin.local Installer[1854]: LSExceptions
unloaded
Oct 19 15:14:39 Alvin.local Installer[1854]:
InstallerStatusNotifications plugin loaded
Oct 19 15:14:49 Alvin.local runner[1874]: Administrator authorization
granted.
Oct 19 15:14:49 Alvin.local Installer[1854]:
================================================================================
Oct 19 15:14:49 Alvin.local Installer[1854]: User picked Standard Install
Oct 19 15:14:49 Alvin.local Installer[1854]: Choices selected for
installation:
Oct 19 15:14:49 Alvin.local Installer[1854]: Install: " Adobe
Acrobat XI Pro (11.0.07) "
Oct 19 15:14:49 Alvin.local Installer[1854]: Adobe Acrobat XI
Pro Installer.pkg#acrobatpreinstall.pkg :
com.adobe.acrobat.11.viewer.preinstall.pkg.MUI : 11.0.0
Oct 19 15:14:49 Alvin.local Installer[1854]: Adobe Acrobat XI
Pro Installer.pkg#AdobeApplicationManager.pkg :
com.adobe.PDApp.AdobeApplicationManager.installer.pkg : 1
Oct 19 15:14:49 Alvin.local Installer[1854]: Install: "Application"
Oct 19 15:14:49 Alvin.local Installer[1854]: Adobe Acrobat XI
Pro Installer.pkg#application.pkg :
com.adobe.acrobat.11.viewer.app.pkg.MUI : 11.0.0
Oct 19 15:14:49 Alvin.local Installer[1854]: Install: "Browser Plug-In"
Oct 19 15:14:49 Alvin.local Installer[1854]: Adobe Acrobat XI
Pro Installer.pkg#browserPlugin.pkg :
com.adobe.acrobat.11.viewer.browser.pkg.MUI : 11.0.0
Oct 19 15:14:49 Alvin.local Installer[1854]: Adobe Acrobat XI
Pro Installer.pkg#support.pkg :
com.adobe.acrobat.11.viewer.appsupport.pkg.MUI : 11.0.0
Oct 19 15:14:49 Alvin.local Installer[1854]: Adobe Acrobat XI
Pro Installer.pkg#automator.pkg :
com.adobe.acrobat.11.viewer.print_automator.pkg.MUI : 11.0.0
Oct 19 15:14:49 Alvin.local Installer[1854]: Adobe Acrobat XI
Pro Installer.pkg#pdfservices.pkg :
com.adobe.acrobat.11.viewer.print_pdf_services.pkg.MUI : 11.0.0
Oct 19 15:14:49 Alvin.local Installer[1854]: Adobe Acrobat XI
Pro Installer.pkg#payload.pkg :
com.adobe.acrobat.viewer.11.0.07.patch.pkg : 11.0.07
Oct 19 15:14:49 Alvin.local Installer[1854]:
================================================================================
Oct 19 15:14:49 Alvin.local Installer[1854]: It took 0.00 seconds to
summarize the package selections.
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]: location =
file://localhost
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]:
file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#acrobatpreinstall.pkg
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]:
file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#AdobeApplicationManager.pkg
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]:
file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#application.pkg
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]:
file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#browserPlugin.pkg
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]:
file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#support.pkg
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]:
file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#automator.pkg
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]:
file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#pdfservices.pkg
Oct 19 15:14:49 Alvin.local Installer[1854]:
-[IFDInstallController(Private) _buildInstallPlan]:
file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#payload.pkg
Oct 19 15:14:49 Alvin.local Installer[1854]: Set authorization level to
root for session
Oct 19 15:14:49 Alvin.local Installer[1854]: Will use PK session
Oct 19 15:14:49 Alvin.local Installer[1854]: Starting installation:
Oct 19 15:14:49 Alvin.local Installer[1854]: Configuring volume "MacServer"
Oct 19 15:14:49 Alvin.local Installer[1854]: Preparing disk for local
booted install.
Oct 19 15:14:49 Alvin.local Installer[1854]: Free space on "MacServer":
121.7 GB (121697800192 bytes).
Oct 19 15:14:49 Alvin.local Installer[1854]: Create temporary directory
"/var/folders/33/27_t2pps09sdxt1vsq5926tc0000gp/T//Install.1854gsnZCN"
Oct 19 15:14:49 Alvin.local Installer[1854]: IFPKInstallElement (8 packages)
Oct 19 15:14:49 Alvin.local Installer[1854]: Using authorization level
of root for IFPKInstallElement
Oct 19 15:14:50 Alvin.local installd[1882]: installd: Starting
Oct 19 15:14:50 Alvin.local installd[1882]: installd: uid=0, euid=0
Oct 19 15:14:50 Alvin.local installd[1882]: PackageKit: Adding client
PKInstallDaemonClient pid=1854, uid=502
(/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Oct 19 15:14:50 Alvin.local Installer[1854]: PackageKit: Enqueuing
install with boosting
Oct 19 15:14:50 Alvin.local installd[1882]: PackageKit:
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