Install Failed! Touch Module Driver

I have a W500P that the touch screen does not work...everything else works great. I ordered the disks and did a fresh reinstall...didnt help..I have down loaded every possible driver for the touch screen from acers site and others...I continue to get the same message when I try to install driver...Install Failed! Touch Module Driver.....i have updated everything..monitor and all..whats up????

I have attempted the fresh install twice. by the way..the disks that I rcvd from acer are also not labeled properly...when it asks for disk 1 you have to insert installation disk..when it asks for disk 2 you have to use disk one and for disk 3 you have to use disk 2..FYI...I have tried it before and after update to no avail. I realy like the product but I am concerned about the drivers and support. If you have another solution please advise. I am currently trying a windows 10 install and maybe that will correct it.ThanksEJ

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