Install-Failure: Adobe Creative Cloud Desktop App
Hi
I can't install the update of the cc desktop app (win 8.1). There is no link and no failure-code or message which helps to understand the problems or search for a solution. There is just an alert-message about the fact of the failure and the closing of the window. I have the problem now for a while. The mac version on OS 10.9 runs proper. Any tips for that one?
Thanks,
Nik
follow these steps to clean your system in case something was previously installed causing that problem, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Similar Messages
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Adobe Creative Cloud desktop app; proxy password
Hi,
We have some trouble with setting up Adobe Creative Cloud. Our department has an VIP portal on Adobe in which we can provide 'seats' to our users.
Recently we have added an InDesign CC to an user. The user has already have the Adobe Creative Cloud desktop app downloaded and installed !, but is asked to fill in the Proxy Password (Windows).
We have tried to use our credentials and the users' but it didn't help. Also we tried to remove opm.db file from the computer and re-open the desktop app. Didn't work either.
Adobe Chat Support doesn't help either.
Can anyone please help us to solve this, so that we can install the requested product for the user?
Your help will be highly appreciated.Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish -
Why does Adobe Creative Cloud desktop app keep crashing?
After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?
Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish -
When trying to install Adobe Create Cloud desktop app, the adobe installer box comes up and it will not load past the "trying to connect to the server..." part. Why is this and what steps do I need to take to resolve this issue?
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)
Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7. -
Adobe Creative Cloud Desktop App Doesn't Work Windows 8.1
The Creative Cloud Desktop App doesn't work on my PC running Windows 8.1. As shown below, no apps appear and the settings dropdown does not function with either left or right click. I have tried to uninstall, reinstall, change the name of the OOBE folder, connect directly to my cable modem by passing my router, removing all internet & firewall protection and I am unable to download any CC apps that I do not have on my PC. I have been updating existing apps from the help menus in the apps and have not used the CC app for downloads for a long time so I do not know when the problem started, but it does not work now. Any suggestions would be appreciated. Automatic updates are also not working.
Thanks,
BarryTurning off "Enable Protected Mode" in the Security Tab of Internet Properties allowed the Creative Cloud Desktop App to function properly. I am still looking for a better long term solution that does not put my computer's security at risk.
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After I restart my computer, Adobe Creative Cloud desktop app fails to open (Windows 7)
I started having this problem pretty late last night. Some of my applications still work -- Audition, Premiere, Media Encoder, and Lightroom -- but After Effects, Photoshop, InDesign, Acrobat and Illustrator also fail to launch. Some display a generic "Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item." Other's don't, displaying a blank white icon next to the program file name.
I have uninstalled/reinstalled everything (including Windows 7). To be clear, Creative Cloud *works* after I reinstall it, but as soon as I reboot my computer or restart in order to reinstall other apps, I only see the image below. I canot edit preferences or view updates and requests. I then have to uninstall creative cloud and reinstall in order to get it up and running again.
I'm baffled. No clue why certain apps load and others are damaged or something, and it seems there's no work around native to Adobe.
Aother piece of perhaps relevant information; WIndows installed a critical update on Feb. 23rd (day before I started having this issue). Might be relevant, but I've since re-installed windows and in the interim period between that update and my first failure, I was able to access Photoshop and After Effects.Unfortunately, that did not solve the issue. Renamed the file and was able to download new programs. I was even able to use them (after effects and photoshop), but when I restarted, they were lost again. Now Audition doesn't even work. I get this message: "Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of adobe application manager from http://www.adobe.com/go/applicationmanager.
So basically, everytime I restart my computer, I have to download the cloud desktop app, install it, then install whatever programs I want to use. Then I can't restart or else I risk losing them and have to do the process all over again. Desperate for a solution on this one. -
Adobe Creative Cloud desktop app suddenly stopped to launch at boot...
Windows 8 64b (French).
Adobe CC English version.
Typekit sync activated.
I was working on Illustrator this morning when Windows crashed for unknown reason (yes. This happend sometimes ^^). PC rebooted without any pb, I relaunched Illustrator and noticed that all sync fonts from Adobe TypeKit are missing. I first checked my notification area to check on the CC TypeKit status but no more CC icon in the icons tray.
I tried to launch it manually : no result. Tried to reboot : no result. Uninstall it, reinstall it from CC website, no visible problem but still no result. Rebooted again. Same story... (all CC apps are working fine, but the "CC desktop app" does not start and so fonts sync from Adobe TypeKit.
I am kinda in a rush and have some work due for tomorrow and find myself in a very tricky position and any help will be very much appreciated.
Thanks.
- EDIT -
Finally I decide to un-install any Adobe product from my computer, trash all preferences files, totally Adobe-clean it, reboot, re-install everything from scratch and so far (apps still re-installing), CC desktop is working again, sync is working again, and Illustrator is using the sync font. Don't know yet for other apps, but my immediate problem is now solved.
I am keeping this post cause there was - somewhere - an major issue, and someone may have the same problem or even a faster - more efficient - solution.
Message was edited by: jeromevadon1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7. -
Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
Adobe Creative Cloud:
Home Screen / Constant blue spinning wheel
Mcc OSX LION
I had the same problem: ........ went on for weeks...
Fixed by logging out of all my Adobe Creative Cloud Assets....
Restarting machine and resigining in.....
everyyyyy where......
Seems kool now.....
Cheers,
KaiThere were a few posts earlier today about the same spinning wheel issue and this was the solution for them:
App doesn't open | Progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Other related threads:
http://forums.adobe.com/message/5468864 (spinning blue wheel)
http://forums.adobe.com/message/5469306 -
Is anyone one having this problem? I really need a fix! Thanks!
I have the same exact problem and i went to You are no longer signed into your Creative Cloud applications to help me out
but after going through all the steps it still is not letting me sign in!
I need help ASAP
I have a project due tomorrow and i need to render and export my project
Any help would be great i am willing to try anything at this point -
Creative Cloud Desktop App Shows Download Error
I installed the Adobe Creative Cloud desktop app. When I click Install Adobe Apps I get an error message that says, "Download Error. Press Retry to try again or contact customer support." Pressing the Reload Applications button just repeats the same error. I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes. No error code number is given.
I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
Any ideas?Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
Creative Cloud Desktop App Not Connecting
HI,
I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
1; I am logged in no problem via Firefox
2: My subscription is up to date for another year
3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
I have even deleted the creative cloud app and re-installed and get the same message..
Any other suggestions anyone???
BTW Mountain Lion 10.8.4Thanks Beverley, I will try the steps there.
Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
Regards,
Blake -
Creative Cloud Desktop App Manager never self update correctly
I have no idea what is wrong with the Adobe Creative Cloud Desktop App Manager. I downloaded and installed it ever since I subscribed to Creative Cloud. EVERY TIME when there is an update to the Creative Cloud Desktop App Manager, it will prompt me to update which I did. However, EVERY TIME the update would fail and I would either have a broken CC Desktop App Manager or, started recently, it would prompt me to update again.
The only solution I could find was manually uninstall CC Desktop App Manager and then reinstall it.
Perhaps the CC Desktop App Manager is not needed?Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Adobe Creative Cloud Desktop For Mac Not Working.
Hello i installed the adobe creative cloud desktop application on by macbook pro running osx 10.8 and it was going fine. I could install and update my apps but since i have updated to mavericks 10.9 is has stopped working. It opens but show nothing. Can anyone help me?
Hi ryab1234,
Please update Creative Cloud Desktop and check.
Please refer : http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html -
I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.
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