Install Flash Player in Acrobat Reader XI

Hi all,
I've several users facing a problem in Reader XI when reading PDF with RMA.
When they open the PDF, a yellow bar appears at the top saying “To view the Flash technology content in this PDF file, please install the required version of Flash Player”. Clicking on “Learn More”, we have two situations:
Win XP: nothing appends it just hangs Reader… then people goes into the normal flash player page, install it but it don’t fix the problem.
Win 7: opens the community help tool, with the “Flash Player needed | Acrobat, Reader X” page, following the instructions “Right-click the link below for your operating system:  “Windows: Flash Player Installer for Windows “ , there are no “Save Link As or Save Target As ” context menu, and clicking on it nothing appends…
The only way (for Win7) is to copy&paste the url into a browser then follow the instructions, but this is not something trivial… and user doesn’t succeed & goes away…
Is there any planning to make this process easier?
Thanks, regards,
GLoureiro

The link URL in the community help page ( http://www.adobe.com/go/acrobat_flashdownload_installer_win )  does a  redirection so it picks up the latest version of the installer - which is why it won't report as a downloadable item when you context-click it in some browsers. However just clicking the link will force download of the bootstrapper.
On Windows XP if the message bar link within Reader isn't doing anything, it suggests the help system isn't working on that installation. Manually installing the regular Flash Player plugin will work but you MUST choose the version for Firefox, not the version for Internet Explorer. For more info see http://acrobatninja.com/2013/02/flash-player-in-acrobat-family.html

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    Apr 23 23:28:20 gull Install Adobe Flash Player[429]: PlotIconRef 0x6 InContext 0x1b1a80 in {33.000000,63.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
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    Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
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    Apr 23 23:28:40 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:28:44 gull mDNSResponder[15]: uDNS_UpdateRecord: Requested update of record gull\.pri._odisk._tcp.pri. type 16, in erroneous state 3
    Apr 23 23:28:44 gull mDNSResponder[15]: update_record: Error -65549 for   54 gull\.pri._odisk._tcp.pri. TXT sys=waMA=00:1D:4F:45:77:44,adVF=0x200,adDT=0x3,adCC=1
    Apr 23 23:28:44 gull KernelEventAgent[75]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)
    Apr 23 23:28:44 gull mds[71]: (/)(Warning) IndexQuery in bool preIterate_FSI(SISearchCtx_FSI*):Throttling inefficient file system query
    Apr 23 23:28:49 gull authexec[469]: executing /bin/sleep
    Apr 23 23:28:49 gull authexec[470]: executing /usr/sbin/chown
    Apr 23 23:28:49 gull authexec[471]: executing /bin/chmod
    Apr 23 23:28:49 gull authexec[472]: executing /bin/chmod
    Apr 23 23:28:49 gull Adobe Flash Player Install Manager[464]: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
    Apr 23 23:28:49 gull [0x0-0x32032].com.solidstatenetworks.awkhost[0]: 2013-04-23 23:28:49.780 Adobe Flash Player Install Manager[464:707] Unable to launch FPInstallHelper. Error = 'launch path not accessible'
    Apr 23 23:28:49 gull authexec[473]: executing /bin/chmod
    Apr 23 23:28:49 gull authexec[474]: executing /bin/rm
    Apr 23 23:28:50 gull Adobe Flash Player Install Manager[464]: Install failed with error code: 30.
    Apr 23 23:28:50 gull [0x0-0x32032].com.solidstatenetworks.awkhost[0]: 2013-04-23 23:28:50.119 Adobe Flash Player Install Manager[464:707] Install failed with error code: 30.
    Apr 23 23:28:55 gull sandboxd[463] ([71]): mds(71) deny file-write-data /dev/dtracehelper
    Apr 23 23:28:55 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
    Apr 23 23:28:55 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
    Apr 23 23:29:01 gull diskarbitrationd[19]: mdworker [367]:28959 not responding.
    Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2d320001, actual seed is 79838cb2
    Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 200d0002, actual seed is 4353d0cd
    Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 27b70003, actual seed is b03e0c6
    Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2a310004, actual seed is 189a769b
    Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
    Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
    Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9

    The offline installer solved the problem for me, but still...
    Il giorno 28/lug/2013, alle ore 15:39, splodus1 <[email protected]> ha scritto:
    Re: Unable to Install Flash Player 11.7.700.169 on OSX 10.7.5
    created by splodus1 in Installing Flash Player - View the full discussion
    This turned out to be a permissions issue for me, your milage may vary. Note: This could be dangerous, you could always backup your file perms and put them back once flash is installed.
    1. Open console on your mac, go to the system.log section
    2. Attempt to install, after it downloads and fails use the "String Matching" at the top and type in "flash"
         You should get a section that looks like this:
    Jul 28 08:18:07 z.local com.apple.SecurityServer[27]: Succeeded authorizing right 'system.privilege.admin' by client '/usr/libexec/security_authtrampoline' for authorization created by '/Volumes/539481aadb965dc489df8086d78bcd5c197e5645/Install Adobe Flash Player.app' (3,0)
    Jul 28 08:18:07 z.local authexec[1507]: executing /bin/chmod
    Jul 28 08:18:07 z.local com.apple.SecurityServer[27]: Succeeded authorizing right 'system.privilege.admin' by client '/usr/libexec/security_authtrampoline' for authorization created by '/Volumes/539481aadb965dc489df8086d78bcd5c197e5645/Install Adobe Flash Player.app' (3,0)
    Jul 28 08:18:07 z.local authexec[1508]: executing /bin/chmod
    Jul 28 08:18:07 z.local Adobe Flash Player Install Manager[1504]: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
    Jul 28 08:18:07 z.local Adobe Flash Player Install Manager[1504]:
        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
            NSFileCreationDate = "2013-06-21 22:45:59 +0000";
            NSFileExtensionHidden = 0;
    Notice how it says "Launch path not accessible" and gives a directory of '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper'?
    chmod -R 777 * the contents of the n0000000000000/ directory and attempt to reinstall, this fixed it for me.
    Here's a tree:
    ├──   zyxvpxvq6csfxvn_n0000000000000
    │   ├──   0
    │   │   └──   com.apple.revisiond.temp
    │   ├──   C
    │   │   ├──   -Version\ 10.8\ (Build\ 12A269)
    │   │   ├──   -Version\ 10.8.3\ (Build\ 12D78)
    │   │   ├──   -Version\ 10.8.4\ (Build\ 12E55)
    │   │   ├──   com.apple.LaunchServices-0360.csstore
    │   │   ├──   com.apple.LaunchServices-0370.csstore
    │   │   ├──   com.apple.apsd
    │   │   │   └──   sandbox-cache.db
    │   │   ├──   com.apple.revisiond.private_temp
    │   │   ├──   com.apple.sandboxd
    │   │   ├──   com.apple.scriptmanager.le.cache
    │   │   └──   sandbox-cache.db
    │   ├──   Cleanup\ At\ Startup
    │   │   ├──   PKInstallSandboxManager
    │   │   └──   com.apple.backupd.filechecklist
    │   └──   T
    │       ├──   TemporaryItems
    │       ├──   com.apple.apsd
    │       └──   hsperfdata_root
    This could be dangerous, I'm not sure with the repercussions are. However, I do know I can use flash now. Obviously, if you aren't savy in terminal commands you shouln't be running them. I take no responsibility for any irresponsible actions, know what this means before you do it.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5545033#5545033
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5545033#5545033
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    Start a new discussion in Installing Flash Player by email or at Adobe Community
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  • A facebook game (ZumaBlitz) That I have been playing for years is causing me to be prompted to download and install flash player, when I do it still doesn't work.

    Why has Zuma Blitz and other games stopped working? I have downloaded and installed flash player but it still doesn't work.

    IE uses a different version of Flash than other browsers use.
    1.Download the Flash setup file from here: <br />
    [http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe Adobe Flash - Plugin version]. <br />
    Save it to your Desktop.<br />
    2. Close Firefox using File > Exit <br />
    then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, <br />
    {XP: Ctrl+Alt+Del = Processes tab}
    3. Then run the Flash setup file from your Desktop.

  • I am haveing probs trying to download and install flash player 10.3

    I am trying to download and install flash player 10.3, but I can't, I dont get told why, all I get at the top of my screen is that the system is not working, I have turned
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    Peter

    You need flash player version for your browser or desktop?

  • Attempting to INSTALL Flash Player 17, on WIndows 7, Firefox 36.0.1-why did I never used to have a problem?

    I am using Windows 7, Firefox 36.0.1, and attempting to INSTALL Flash Player 17. I never had problems until about a year ago, the way the installation & set up was so easy...now, I fight with it for days every month when a new update is ready. There used to be 2-3 easy steps to follow; now I click to download, watch the diagram until it finishes, find the icon on my desktop, and click it again (presumbly to download & install), and it disappears. I do not know where or how to see it; a few minutes later I go to my Firefox Plug in Check page...and it shows that it still is not update! So I go through the whole friggan process again...WHY????

    Hello,
    Please do the following:
    Download the uninstaller, Uninstall Flash Player | Windows
    Download the offline installer, posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section
    Run the uninstaller
    Reboot your system
    Run the installer
    After installation completes, go to Flash Player Help and click on the 'Check Now' button.  The results should indicate that you have the latest version, 17.0.0.134, installed.

  • I am running IE 11 on Windows 7 Home Premium 64 Bit Service Pack 1. When I attempt to install Flash Player, it goes through all of the steps, tells me the player is installed, and welcomes me. I cannot open the player and it does not appear in the Start M

    I am running IE 11 on Windows 7 Home Premium 64 Bit Service Pack 1. When I attempt to install Flash Player, it goes through all of the steps, tells me the player is installed, and welcomes me. I cannot open the player and it does not appear in the Start Menu, Task Manager, System Tray, or anywhere else. When I try to open a file, the site tells me Flash player is not installed. I have even downloaded it to a separate folder and ran the install with IE shut down completely. And Shockwave in ENABLED but in 32 bit .I have been trying to get this to work for about 3 weeks now.  HELP!!!

    Flash Player is a browser add-on, not an executable program.
    If you need to open a local SWF file you will need the standalone player (Projector) from http://www.adobe.com/support/flashplayer/downloads.html
    Note that the download is the player, not an installer, so you will need to make the file association manually.

  • Hi im having huge problems trying to install flash for my mac 10.5 imac, iv gone through the internet and tried all of the solutions, everytime i try to install flash it says cant read the download file, or it just wont install, anybody plz help!

    hi im having huge problems trying to install flash for my mac 10.5 imac, iv gone through the internet and tried all of the solutions, everytime i try to install flash it says cant read the download file, or it just wont install, anybody plz help!
    iv unistalled flash, iv checked plug ins it just wont work,

    It would have been a great help to know precisely what Mac you have, so some of the following may not apply:
    You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS. Note that version 10,1,102,64 is the last version available to PPC Mac users*. The latest version,10.3.183.23 or later, is for Intel Macs only running Tiger or Leopard, as Adobe no longer support the PPC platform. Version 11.4.402.265 or later is for Snow Leopard onwards.
    (If you are running Mavericks: After years of fighting malware and exploits facilitated through Adobe's Flash Player, the company is taking advantage of Apple's new App Sandbox feature to restrict malicious code from running outside of Safari in OS X Mavericks.)
    * Unhelpfully, if you want the last version for PPC (G4 or G5) Macs, you need to go here:  http://kb2.adobe.com/cps/142/tn_14266.html  and scroll down to 'Archived Versions/Older Archives'. Flash Player 10.1.102.64 is the one you download. More information here:  http://kb2.adobe.com/cps/838/cpsid_83808.html
    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb2.adobe.com/cps/909/cpsid_90906.html
    and also that you follow the instructions closely, such as closing ALL applications (including Safari) first before installing. You must also carry out a permission repair after installing anything from Adobe.
    After installing, reboot your Mac and relaunch Safari, then in Safari Preferences/Security enable ‘Allow Plugins’. If you are running 10.6.8 or later:
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    You can also try these illustrated instructions from C F McBlob to perform a full "clean install", which will resolve the "Blocked Plug-in" message when trying to update via the GUI updater from Adobe.
    Use the FULL installer for 12.0.0.44:  Flash Player 12 (Mac OS X)
    And the instructons are here: Snow Leopard Clean Install.pdf
    (If you are running a PPC Mac with Flash Player 10.1.102.64 and are having problems with watching videos on FaceBook or other sites, try the following solution which fools the site into thinking that you are running the version 11.5.502.55:)
    Download this http://scriptogr.am/nordkril/post/adobe-flash-11.5-for-powerpc to your desktop, unzip it, and replace the current Flash Player plug-in which is in your main/Library/Internet Plug-Ins folder, (not the user Library). Save the old one just in case this one doesn't work.

  • How do I manually install Flash Player on my Android device?

    Flash Player for Android is no longer available for download from the Google Play app store, but Android users can still download and install Flash Player from the Archived Flash Player Versions page on the Adobe website.  To do so, please watch this instructional video or follow the steps below:
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    Close Settings.
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    Search for "flash player archive page" or navigate directly to http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
    On the Archive page, scroll down to "Flash Player for Android archives"
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    When installation is finished, tap Done.

    Well, it needs one in order to install Flash Player.
    Most smart TVs have Chrome OS, which has its own Flash Player built by Adobe, but modified by Google. Nothing can be done with it here.
    See: https://groups.google.com/forum/#!topic/alt.tv.tech.hdtv/Sy5SA4mWcX8  for info on how to update it.

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