Install New Firmware in Cisco IPT 7962

Dear All;
I have Call Manager version: 8.5.1.10000-26 and Cisco IPT 7962.
When connect new Cisco IPT 7962 to our call manage and make reset phone to force IPT install Firmware from call manager the phone cant take the firmware and system crashed the cisco logo appear on screen only .
After that i am download the "cmterm-7942_7962-sccp.9-2-1SR2.cop" from cisco and upload this pack to call manage and reset TFTP Service.
IPT 7942 Take the New Firmware Successfully But still the problem in Cisco IPT 7962 the phone still appear Cisco Logo only.
How I can Solve this Problem
BR
Eng.Mohammad Barghouthi

Hi,
If only one 7962 is affected you can try a factory reset using the following steps, else try connecting this 7962 to the switchport where a working 7942 is connected and see if it changes anything.
Unplug the power cable from the phone and then plug it back in. The phone begins its power up cycle.
While the phone is powering up, and before the Speaker button flashes on and off, press and hold #. Continue to hold # until each line button flashes on and off in sequence in amber.
Release # and press 123456789*0#.
HTH
Manish

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