Install New Flash Palyer Error Message

When some people try to open my Adobe Captivate 5.5 project they get an error that they need to install the latest version of Adobe Flash Player. They install the latest version Flash Player, but continue to get the error. Other people are able to open the project with no problem. Does anyone have any ideas?

Hello,
Those people need to check the settings of browser on which they are opening your project's published output.
For IE : Check for Add-ons (Tools - Manage Add-ons, Shockwave object need to be enable)
For Firefox : Check for Plugins (Tools -> Addon -> Plugin, Shockwave object need to be enable)
Thanks,
Vikram

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Everytime I try to download it, it gets to about 7% and then the error message says cannot contact reliable source. I used the adobe uninstaller to uninstall the previous versions, but no luck. I've tried locating hidden files but couldn't find any. Any suggestions?
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Install New Flash Palyer Error Message

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