Install of CS4 Master Collection on PC running Vista. Installation hangs up in "preparing to install."

1. Computer died that used CS4 so was unable to deactivate product.
2. Began install on another PC using Vista with downloaded CS4 Master Collection from Adobe website after several attempts to download.
3. Entered my serial numbers.
4. Install continued.
5. Received error message: Failed to install Premiere Pro and Encore.
6. I continued the install.
7. Computer crashed.
8. Rebooted.
9. Began install again.
10. Computer hangs up on "preparing to install"
Tried to deactivate my serial numbers and start all over again (first activation is on old computer and can't deactivate that number and now my computer is hung up on trying to install the second version of CS4!) but am totally in limbo. Thanks in advance for any help!

RUn the cleaner tool and try again.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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CS4 Master Collection Installation Fails

I have tried several times over the last 2 days to install the CS4 Master Collection from the 30-day trial DVDs. However, it has failed every time I have tried with the folowing message: "Error 1603. Fatal error during installation." I have used the Adobe Support Advisor to read the log file and deleted the specified files, but it still fails. I just tried installing Fireworks by itself and it still failed. It should not be this difficult.

i have the same error 1603 my os is windows xp and all that aplications are closed and i dont know why it keeps showing me that error. i am running from an adm account could it be that???

Can't find programs... CS4 Master Collection

I have posted the responces from Tech but it seems you have to have an IT Degree for this software to work.
Notes from Customer
Thursday, October 8, 2009 9:29:56 PM PDT
After installing the CS4 Master Collection, I am unable to find or use several programs; Adobe After Effects CS4, Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 & Adobe Soundbooth CS4.
I have a Dual processors (AMD Athlon MP 2800+ (2.12 GHz each)) Motherboard is Tyan s2462 Thunder K7, & 3 GB RAM.
Operating System: Windows XP Professional
Video display card / driver version: Nvidia GeForce 6200
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: No
Notes to Customer
Friday, October 9, 2009 2:13:42 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/08/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection on launching .. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
As you have mentioned after installing the CS4 Master Collection, you
are unable to find or use several programs; Adobe After Effects CS4,
Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 <(>&<)> Adobe Soundbooth
CS4.
Try Uninstalling and Reinstalling CS4 Master Collection.
Find and read installation logs for Adobe Creative Suite 4 product. The
link for the same is :
http://go.adobe.com/kb/ts_kb400593_en-us
Send us the Installation Log File so that we can narrow down your issue
and specifically point out where the problem is .
I hope this information is helpful to you. Get back to us as soon as
possible.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS
Adobe Technical Support
Notes from Customer
Friday, October 9, 2009 5:59:38 AM PDT
I did reinstall CS4 Master Collection. I first downloaded the version and after it didn't install everything I decided to purchased
the DVD's and do a physical installation. I got the same results, missing programs. I have uninstalled the first downloaded version
CS4 Master Collection before reinstalling the physical version. I am sending the log via the FTP since it is 64MB
Notes to Customer
Wednesday, October 14, 2009 2:47:55 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/09/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection while installaing.. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
Going through the log files you have sent , I suggest you to follow
these troubleshooting steps:
1. Run the CS4 Clean Script for windows. The link for the same is :
http://www.adobe.com/support/contact/cs4clean.html. Download and run the
CS4 clean script for windows.
2 .Run Adobe Creative Suite 4 or Point Product in a new user account.
Create a new user account that has the same permissions as the account
that you use when the problem occurs. If the problem doesn't recur, then
the original user account may be damaged. For instructions on creating a
new user account, see "To add a new user to the computer" in Windows
Help or contact your system administrator.
3. Repair and defragment hard disks (Windows XP)
System errors can occur if hard disks contain damaged sectors or
fragmented files. Repair and defragment hard disks, either by using the
Error-checking tool and Disk Defragmenter utility included with Windows
or by using a third-party disk utility (for example, Symantec Norton
Utilities). You should run such utilities on each hard disk or
partition. More information about the Error-checking tool and Disk
Defragmenter appears below; for more information about a third-party
disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and
file fragments, cross-linked files, and invalid file names. To access
the Error-checking tool, choose Start > My Computer, right-click the
desired hard disk, and choose Properties from the menu. In the Local
Disk Properties dialog box, click the Tools tab, and then click Check
Now in the Error-checking area.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a
disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer
so that files are stored in contiguous units and free space is
consolidated in one contiguous block. To access the Disk Defragmenter
utility, choose Start > All Programs > Accessories > System Tools > Disk
Defragmenter.
If these troubleshooting steps don't resolve your issue then consult
this kb doc for more details:
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support
Notes from Customer
Thursday, October 15, 2009 4:54:40 PM PDT
I went to a Business Fair tonight and saw a couple other designer friends and I mentioned my issue and they said that my software wo
n't work because of the AMD processors. (Missing a chip set, CS worked on AMD processors, up until version 3) This is really depress
ing! I would have to purchase a new PC in order for the rest of my software to work. This is so not cool! I can't swing a new PC rig
ht now, business has been so slow almost non-existent.
Notes to Customer
Thursday, October 15, 2009 9:38:18 PM PDT
Thank you for your reply K.
This is to inform you that you meet the system requirements needed to
run CS4 Master Collection.
You can check out the same by visting the following link:
http://go.adobe.com/kb/ts_kb406240_en-us.
Master Collection
2GHz or faster processor for DV;3.4GHz for HDV; dual 2.8GHz for HD
Important: An SSE2-enabled processor is required for AMD systems.
Microsoft Windows XP with Service Pack 2 (Service Pack 3 recommended) or
Windows Vista Home Premium, Business, Ultimate, or Enterprise with
Service Pack 1; (certified for 32-bit Windows XP and Windows Vista)
Important: Adobe Photoshop Extended natively supports 64-bit Windows
Vista, and Acrobat Pro natively supports 64-bit Windows XP and Windows
Vista. Adobe Premiere Pro, After Effects, Soundbooth, Encore, and Adobe
OnLocation are certified on 64-bit Windows Vista. Visit Apple.com for
information about QuickTime compatibility with 64-bit editions of
Windows.
MS Hot Fix KB-930627: http://support.microsoft.com/kb/930627 is required
for Microsoft Windows XP Home, Professional, or Tablet PC Edition with
Service Pack 2 (64-bit); Windows Server 2003 (with Service Pack 2 for
64-bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate,
or Enterprise without Service Pack 1 (64-bit)
2GB of RAM (more RAM recommended when running multiple components)
24.3GB of available hard-disk space for installation. Additional free
space is required during installation (cannot install on flash-based
storage devices.)
1,280x900 display with OpenGL 2.0-compatible graphics card
Graphics support for Shader Model 3.0
Dedicated 7200 RPM hard drive for DV and HDV editing; striped disk array
storage (RAID 0) for HD; SCSI disk subsystem preferred
For SD/HD workflows, an Adobe-certified card for capture and export to
tape. For additional information visit the Adobe Master Collection
System Requirements.
OHCI-compatible IEEE 1394 port for DV and HDV capture, export to tape,
and transmit to DV device
DVD-ROM drive (DVD+-R burner required for DVD creation)
Blu-ray burner required for Blu-ray disc creation
Microsoft Windows Driver Model- or ASIO-compatible sound card
QuickTime 7.4.5 required for QuickTime and multimedia features
Broadband Internet connection required for online services
For the most up-to-date to system requirements select the Adobe Creative
Suite 4 product on the Adobe Products page.
Try and follow the same troubleshooting steps I have given you earlier.
I am sure your issue would be resolved.
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support

Direct Download Links for Adobe Software
And make a backup...
Mylenium

CS4 Master Collection won't accept product Code. Why?

I'm trying to install my CS4 Master Collection so that I can upgrade to CS5 but my product code won't allow me to continue. I only have it installed on one other computer. It doesn't provide an explanation, it only shows a red "X" after the code that I enter. Should there be an explanation? Thanks.

you need to use your cs4 mc serial number, Find your serial number quickly
and you don't need to install cs4 to install a cs5 upgrade. you can start with your cs5 install and you will be prompted for your cs4 serial number, after entering your cs5 upgrade serial number.

Installation of CS4 Master Collection Query

Hello
I intend to buy CS4 Master Collection to use on my home laptop for media work.
The license agreement for Create Suite software states that users can install and use one copy of the software up to the permitted number of compatible computers as long as the user presents a valid serial number for each copy.
The agreement also states that the primary user of the software can install the software at a work computer and a secondary home computer or portable computer, provided that the software on the home or portable computer is not used at the same time as the software on the primary computer.
My question is - does this agreement enable me to install the CS4 Master Collection on my current laptop and any future laptop purchases should I be required to replace or upgrade my portable computer?
Thanks in advance
Alastair

The spirit of the agreement is that you are the only user of the two concurrently activated computers and that you will only use one machine at a time. As for a future computer, there's a deactivation feature that allows you to move the activation to a new machine.
Bob

CS4 Master Collection Installation Issues

I recently purchased a new Dell Studio Laptop and attempted to install the CS4 Master Collection last night. There are 5 Application Disks total in the package. It starts out fine, goes through the first disk, asks for the second (had minor issues with the 2nd disk being read by the lap top, but once it was recognized that installed as well), then when I insert the third disk, it gives me a screen that just says "exit." At first I thought the additional two application disks may just be extra apps, but when going through my systems menu, many of the programs that should be there are not installed. What is happening? And how do I fix it?
Thank you

I recently purchased a new Dell Studio Laptop and attempted to install the CS4 Master Collection last night. There are 5 Application Disks total in the package. It starts out fine, goes through the first disk, asks for the second (had minor issues with the 2nd disk being read by the lap top, but once it was recognized that installed as well), then when I insert the third disk, it gives me a screen that just says "exit." At first I thought the additional two application disks may just be extra apps, but when going through my systems menu, many of the programs that should be there are not installed. What is happening? And how do I fix it?
Thank you

CS4 Master Collection Won't Install

Alright...so I insert the Adobe CS4 Master Collection DVD (yes, the first disc) and the autorun comes up. I hit install and nothing happens. I see in the task manager that setup runs for anywhere from 30 seconds to a couple minutes (tried this quite a few times) and then terminates. I wanna know what's going on. I've already searched the internet for answers as well as tried everything in the Adobe KB and every related topic here on the user-to-user forums. My specs are as follows:
AMD Athlon X2 4200+ (2.2GHz/core)
4gb DDR2 1066 RAM
250gb SATA HDD
Nvidia GeForce 9800GT
Windows Vista Ultimate SP1 64-bit

If you've gone through all of that, I can only offer one more thing to
try before calling Adobe.
Create a new user account and install it there. If that doesn't do it
you're going to have to call Adobe for help...installation issues are
handled free of charge.
Bob

CS4 Master Collection Install

A little advice here. I would like to install CS4 Master Collection. I have never had any creative suites on my computer but I do have Premier Pro 2.0, Ultra 2, After Effects 6.0, Audition, Photoshop, Visual Communicator, etc. all purchased seperatly. I have all the files I want saved.
Is it best to uninstall all of these programs before I install CS4? The computer is not connected to the internet and there is no virus protection because it has always run better that way.
Thanks for your help.
Art

Peter,
When I installed CS4 Design Premium with CS2 (including Acrobat 7) Premium already installed the installer said that Acrobat would be upgraded during the install process, previously (CS to CS2) it had said it would first remove Acrobat. But I assume it did actually remove 7 and install 9. The odd thing was it didnt require a reboot during the install which all previous changes involving Acrobat had.
Art,
If you are using the suite on an offline PC you may want to try and find out how usable/good the help will be. Adobe have moved to an online help system and I think only limited help files are offered if the PC is not online.

CS4 master Collection won't install on XP

After paying the big bucks for this CS4 Master Collection software, I can't get it to install. I have 1.5 gig of ram, all slots full. Will it not install with that? The install won't let me install on a drive with 123 gig of free space, the install pop-up says there's not enough room please change location. I change it to another drive with 197 gig of open space and it won't install.
Customer service is closed until Monday...I'll be back in class and don't get out until 8pm every frickin weekday.
I'm working on a sony the runs 3.20 ghz with the 1.5 gig of RAM. I just reformated the harddrive but windows takes up the C: partition but the extention is 123 gig, and I have several other drives (with hundreds of gigs open) I've tried to put it on....it says they're too small.
I've tried to install the trial version and it does the same thing. I'm at my wits end with this!
If there's only one out there willing to help me I would really appreciate, because Adobe doesn't seem to give a fig about helping me.

How much free space is on the C:/drive? Without a lot of room you'll have a hard time installing any program even if you install it to a different drive. Windows needs lots of free space on C: for installing applications.
If you have little free space, then whoever set up that machine did a very poor job of it. There is no benefit at all to installing applications on a different drive than the operating system.
Bob

Problem with CS4 Master Collection Install

Have tried repeatedly to install CS4 Master Collection on an HP laptop running Microsoft Vista to no avail. I have uninstalled all previous attempts to install, run cleaner, deleted temp file stuff, rebooted ad nauseum etc. Originally, I was receiving a 1603 error code for all major programs: Photoshop, AI, etc. Now, I get a set up error: "set up has encountered an error and cannot continue. Contact Adobe Support." At this point, I have spent days trying to resolve this problem. Please help.

Since you mention Error 1603 you might try going thru the page linked below...
Error 1603: A fatal error occurred during installation

Replaced hard drive on my iMac running OSX 10.9.3 now CS4 Master Collection Not working. Receiving error message 150:30 - help.

I have had to replace the hard drive on my iMac running OSX 10.9.3 and reloaded my CS4 Master Collection from Time Machine. I am receiving error message 150:30 saying License has stopped working what should I do?

Unfortunately, you can't install Adobe applications by copying them from a backup, or using the Migration Assistant on a Mac. There are too many support files scattered throughout your drive which aren't moved to the correct location.
First, you'll have to use Adobe's Cleaner Tool to remove all of the stuff you copied:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Then reinstall CS4 Master Collection from your original discs, or a backup of the downloaded files. If you don't have either, you can download Creative Suite from this link:
Other downloads

CS4 Master Collection install problem..

I'm trying to install CS4 Master Collection but then it gives an error and says..
CS4 Master Collection can only be installed with xp service pack 3 or vista service pack 1.
i do have vista service pack 2 but CS4 Master Collection came out after service pack 2..
how come it doesn't work? Does someone has a solution for this problem?
thx in advance

There is no Vista SP2 except in beta form which you certainly shouldn't
have installed on a production machine.
But I find the XP SP3 message odd since the requirement is SP2, though
SP3 is recommended. SP2 shouldn't stop the install.
Bob

I,m start to instal my adobe master collection cs5 in a new PC and during the installation ask me a aditional serial number to a previus version (CS4). I put the serial number of my cs4 and recived a message indicating that this number is not correct, but

I,m start to install my adobe master collection cs5 in a new PC and during the installation ask me a aditional serial number to a previus version (CS4). I put the serial number of my cs4 and recived a message indicating that this number is not correct, but I check in my acount and is correct

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Cannot Install Multimedia Apps onto MacBook Pro from CS4 Master Collection

I am trying to install the Master Collection to my MacBook Pro.
It has an Intel Core 2 Duo processor 2.2GHz
2GB RAM
Mac OS 10.5.6
20GB hard drive space free
I am installing from a Master Collection license. The serial number is accepted, but when I go to select the components to install, all of the multimedia apps are grayed out. So no After Effects and no Premiere.
I deselected all other options, and they still aren't available to install.
Am I doing something wrong, or is this MacBook Pro underpowered?
Help! Thanks...

Thanks Rob. Let me break it down:
* Multicore Intel® processor
--Yes, it's a Intel Core 2 Duo processor 2.2GHz
* Mac OS X v10.4.1110.5.4
--Well, it's 10.5.6 but I don't know if that's causing a problem or if adobe just hasn't updated their spec page. I suspect the latter since it will allow me to install all non-AV applications.
* Java Runtime Environment 1.5
--Yes... up to 1.6.0
* 2GB of RAM
--Yes
* 26.3GB of available hard-disk space for installation
--Yes, although the spec page on the web site for Premiere has a lower value of only 10GB.
* 1,280x900 display with OpenGL 2.0compatible graphics card
--Yes. 1440 x 900
--Graphics card is NVIDIA 8600M GT
--NVIDIA's site says "Full OpenGL® support, including OpenGL 2.1"
* Some GPU-accelerated features require graphics support for Shader
Model 3.0
--Really shouldn't stop the install, but would not know where to look for this.
* Dedicated 7200 RPM hard drive for DV and HDV editing; striped
disk array storage (RAID 0) for HD; SCSI disk subsystem preferred
--This might be the sticking point. The drive is rated at 5400RPM. But it seems odd that this would stop the install of every AV component. Even if it did, I cannot be the first MacBook Pro user to have this problem. Would adding an external FireWire drive solve the issue? Don't know right now.
* DVD-ROM drive (SuperDrive required for DVD creation)
--Yes. SuperDrive
* Blu-ray burner required for Blu-ray disc creation
--Not applicable.
* Core Audiocompatible sound card
--Not sure how to check this. Wouldn't I need to have, say, "Logic" software to check this? I have listed "Intel High Definition Audio".
* QuickTime 7.4.5 software
--Yes. Version 7.5.5
* Broadband Internet connection required for online services
--I am not connected to the net during the install, but this shouldn't be the problem.
So the only potential problem I see is the RPM of my hard drive. Would this prevent the install? Why doesn't the installer just tell me this? Can I hook up an external FireWire drive that's 7200RPM and get this to work?
Also, could my 10.5.6 be the issue?
All suggestions are appreciated.

CS4 Master Collection/Windows 7 Broken Setup.exe

Yesterday I made the jump from Windows Vista to Windows 7 Beta--everything carried over nicely except for my CS4 Master Collection. Upon booting Premiere Pro up, I was informed that my "trial" had expired--a fact which I knew was not true as I own retail. I figured that uninstalling and re installing would solve my problem, but when I rebooted the setup, the installer would install about 15% of the complete package before giving me an error and closing.
After this, I read through some forums and learned that I needed to run CS4Cleanup from Adobe to reinstall the programs; I installed both the CS4Cleanup and the Windows Installer Cleanup Utility (the Windows Installer Cleanup was needed for the Adobe Cleanup to work) and ran the CS4Cleanup successfully.
However...when I attempted to run the Setup.exe after the cleanup, the initial Setup gets to about 80% and then informs me that the "setup encountered an error and cannot continue" and then closes on me. Since using the WIndows and Adobe Cleanups, I am now worse off then I was before! Does anyone have any suggestions/solutions?

Hopefully you were not even thinking about using a beta release of an operating system for production work! Even Microsoft warns you about that! And even more so, you should not even attempt to do an "in place" operating system "upgrade" (something that has never worked particularly well with any Microsoft operating system).
Assuming you were just "hacking around" trying to see how well Windows 7 may work with existing applications, you should have deactivated the Adobe software running under Vista, backed up data, and totally reformatted the disk (low level format) before attempting any such experiments.
Please understand that Adobe does
not support operation under pre-production operating systems. CS4 was released well before there were any builds of Windows 7 available to developers.
- Dov

Install of CS4 Master Collection on PC running Vista. Installation hangs up in "preparing to install."

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