Install office(64) instead of 32-bit

 I have uninstall the 32-bit office and install the 64-bit. but it  shows " we can't install the 64-bit  version of office becouse we found the following 32-bit pr on your pc:,     
office 15 click-to-run extensibilyty component.               please uninstall all 32-bit office pr, thn retry installing office 64 bit " 
But I allready uninstall all and still it's show this notification

Hi abdhullah,
What is the present office version ? What is the system architecture ?Just as Milos said we can`t install a 64 bit software in a 32 bit system .
Please check the following link and try the fix it tool in it according to your symptom .
How to uninstall Office 2003, Office 2007 or Office 2010 suites if you cannot uninstall it from Control Panel?
http://support.microsoft.com/kb/971179
How to uninstall Office 2013 or Office 365
http://support.microsoft.com/kb/2739501
For more information about installing issue ,it is recommended to post the case in our office forum.
https://social.technet.microsoft.com/Forums/office/en-US/home?category=officeitpro
Best regards

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???                          0x00f5927a 0 + 16093818 10  ???                          0x00f52f3b 0 + 16068411 11  ???                          0x00f62cf4 0 + 16133364 12  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 13  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 14  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 6: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f63776 0 + 16136054 4  ???                          0x00f557b0 0 + 16078768 5  ???                          0x00f559b1 0 + 16079281 6  ???                          0x00f52f3b 0 + 16068411 7  ???                          0x00f62cf4 0 + 16133364 8  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 9  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 10  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 7: 0  libsystem_kernel.dylib        0x903edf7a mach_msg_trap + 10 1  libsystem_kernel.dylib        0x903ed16c mach_msg + 68 2  com.apple.CoreFoundation      0x9b562bf9 __CFRunLoopServiceMachPort + 169 3  com.apple.CoreFoundation      0x9b5621d1 __CFRunLoopRun + 1393 4  com.apple.CoreFoundation      0x9b5619ea CFRunLoopRunSpecific + 394 5  com.apple.CoreFoundation      0x9b624221 CFRunLoopRun + 129 6  com.skype.skype              0x00323b83 0x1000 + 3287939 Thread 8: 0  com.skype.skype              0x007355d7 0x1000 + 7554519 Thread 9: 0  libsystem_kernel.dylib        0x903f3976 kevent + 10 1  com.skype.skype              0x003ed511 0x1000 + 4113681 2  com.skype.skype              0x0001ffff 0x1000 + 126975 Thread 10: 0  libsystem_kernel.dylib        0x903edf7a mach_msg_trap + 10 1  libsystem_kernel.dylib        0x903ed16c mach_msg + 68 2  com.apple.cmio.DAL.VDC-4      0x08da7d97 0x8da7000 + 3479 3  com.apple.cmio.DAL.VDC-4      0x08dc583e 0x8da7000 + 124990 4  com.apple.cmio.DAL.VDC-4      0x08dba272 0x8da7000 + 78450 5  com.apple.cmio.DAL.VDC-4      0x08db60e4 0x8da7000 + 61668 6  com.apple.CoreMediaIO        0x962f2060 CMIO::DAL::PlugIn::Initialize() + 30 7  com.apple.CoreMediaIO        0x962f359d CMIO::DAL::PlugInManagement::CreatePlugIn(CMIO::DAL::CFPlugIn const*) + 881 8  com.apple.CoreMediaIO        0x962f2a25 CMIO::DAL::PlugInManagement::Initialize() + 357 9  com.apple.CoreMediaIO        0x962f61f3 CMIO::DAL::System::InitializeDevices() + 11 10  com.apple.CoreMediaIO        0x962f64b6 CMIO::DAL::System::CheckOutInstance() + 440 11  com.apple.CoreMediaIO        0x96320403 CMIOObjectGetPropertyDataSize + 174 12  com.apple.avfoundation        0x9010557c +[AVCaptureDALDevice _refreshDevices] + 242 13  com.apple.avfoundation        0x901053eb +[AVCaptureDALDevice devices] + 54 14  com.apple.avfoundation        0x90102c72 +[AVCaptureDevice devices] + 311 15  com.apple.avfoundation        0x90108e1b +[AVCaptureDevice devicesWithMediaType:] + 56 16  ???                          0x011c13c8 0 + 18617288 17  ???                          0x011c12e2 0 + 18617058 18  ???                          0x0119b02f 0 + 18460719 19  ???                          0x0119a210 0 + 18457104 20  ???                          0x0123eeee 0 + 19132142 21  ???                          0x0123edb8 0 + 19131832 22  ???                          0x0123e98f 0 + 19130767 23  com.skype.skype              0x00541772 0x1000 + 5506930 Thread 11: 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  ???                          0x00f62c5f 0 + 16133215 4  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 5  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 6  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 12: 0  libsystem_kernel.dylib        0x903edfce semaphore_timedwait_trap + 10 1  libdispatch.dylib            0x9c1b1064 _dispatch_semaphore_wait_slow + 210 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f63776 0 + 16136054 4  ???                          0x00f575bb 0 + 16086459 5  ???                          0x00f576e1 0 + 16086753 6  ???                          0x00f52f3b 0 + 16068411 7  ???                          0x00f62cf4 0 + 16133364 8  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 9  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 10  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 13: 0  libsystem_kernel.dylib        0x903f3976 kevent + 10 1  ???                          0x00f5b40a 0 + 16102410 2  ???                          0x00f5dca9 0 + 16112809 3  ???                          0x00f52f3b 0 + 16068411 4  ???                          0x00f62cf4 0 + 16133364 5  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 6  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 7  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 14: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f635f8 0 + 16135672 4  ???                          0x00f4bce8 0 + 16039144 5  com.skype.skype              0x003e90c6 0x1000 + 4096198 Thread 15: 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  ???                          0x0116500f 0 + 18239503 4  ???                          0x01017f38 0 + 16875320 5  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 6  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 7  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 16: 0  libsystem_kernel.dylib        0x903ee082 syscall_thread_switch + 10 1  libsystem_platform.dylib      0x975596b0 _OSSpinLockLockSlow + 58 2  com.apple.CoreFoundation      0x9b5c9dfe _CFRunLoopGet0b + 142 3  com.apple.Foundation          0x99a986d4 __doThreadCleanup + 48 4  com.apple.Foundation          0x99a9823f __NSFinalizeThreadData + 537 5  com.apple.CoreFoundation      0x9b5c9b42 __CFTSDFinalize + 82 6  libsystem_pthread.dylib      0x9932187d _pthread_tsd_cleanup + 190 7  libsystem_pthread.dylib      0x9931e27e _pthread_exit + 108 8  libsystem_pthread.dylib      0x9931edd8 _pthread_wqthread + 381 9  libsystem_pthread.dylib      0x99322cce start_wqthread + 30 Thread 17: 0  libsystem_kernel.dylib        0x903f3046 __workq_kernreturn + 10 1  libsystem_pthread.dylib      0x9931edcf _pthread_wqthread + 372 2  libsystem_pthread.dylib      0x99322cce start_wqthread + 30 Thread 18: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f635f8 0 + 16135672 4  ???                          0x00f4bce8 0 + 16039144 5  ???                          0x00ed0bdb 0 + 15535067 6  ???                          0x00e8efcb 0 + 15265739 7  ???                          0x00ed1092 0 + 15536274 8  ???                          0x00f52f3b 0 + 16068411 9  ???                          0x00f62cf4 0 + 16133364 10  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 11  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 12  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 19:: com.apple.NSURLConnectionLoader 0  libsystem_kernel.dylib        0x903edf7a mach_msg_trap + 10 1  libsystem_kernel.dylib        0x903ed16c mach_msg + 68 2  com.apple.CoreFoundation      0x9b562bf9 __CFRunLoopServiceMachPort + 169 3  com.apple.CoreFoundation      0x9b5621d1 __CFRunLoopRun + 1393 4  com.apple.CoreFoundation      0x9b5619ea CFRunLoopRunSpecific + 394 5  com.apple.CoreFoundation      0x9b56184b CFRunLoopRunInMode + 123 6  com.apple.Foundation          0x99a72095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381 7  com.apple.Foundation          0x99a71f0e -[NSThread main] + 45 8  com.apple.Foundation          0x99a71e66 __NSThread__main__ + 1426 9  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 10  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 11  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 20:: JavaScriptCore::BlockFree 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095eae4 JSC::BlockAllocator::blockFreeingThreadMain() + 276 4  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 5  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 6  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 7  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 8  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 21:: JavaScriptCore::Marking 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4  com.apple.JavaScriptCore      0x9095f378 JSC::GCThread::gcThreadMain() + 88 5  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 6  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 22:: JavaScriptCore::Marking 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4  com.apple.JavaScriptCore      0x9095f378 JSC::GCThread::gcThreadMain() + 88 5  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 6  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 23:: JavaScriptCore::Marking 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4  com.apple.JavaScriptCore      0x9095f378 JSC::GCThread::gcThreadMain() + 88 5  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 6  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 24:: WebCore: LocalStorage 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  com.apple.JavaScriptCore      0x9095eec3 ***::ThreadCondition::timedWait(***::Mutex&, double) + 67 4  com.apple.WebCore            0x9899ac88 ***::PassOwnPtr > ***::MessageQueue >::waitForMessageFilteredWithTimeout*)>(***::MessageQueueWaitResult&, bool (&)(***::Function*), double) + 120 5  com.apple.WebCore            0x9899a474 WebCore::StorageThread::threadEntryPoint() + 212 6  com.apple.JavaScriptCore      0x90955e1c ***::threadEntryPoint(void*) + 76 7  com.apple.JavaScriptCore      0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 8  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 9  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 10  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 25: 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  ???                          0x0116500f 0 + 18239503 4  ???                          0x01065117 0 + 17191191 5  ???                          0x010652c6 0 + 17191622 6  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 7  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 8  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 26: 0  libsystem_kernel.dylib        0x903f27ca __psynch_cvwait + 10 1  libsystem_pthread.dylib      0x9931fd1d _pthread_cond_wait + 728 2  libsystem_pthread.dylib      0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3  ???                          0x0116500f 0 + 18239503 4  ???                          0x01156b4e 0 + 18180942 5  ???                          0x0115a291 0 + 18195089 6  ???                          0x01153ae6 0 + 18168550 7  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 8  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 9  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 27: 0  libsystem_kernel.dylib        0x903edfb6 semaphore_wait_trap + 10 1  libdispatch.dylib            0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2  libdispatch.dylib            0x9c1b0f1f dispatch_semaphore_wait + 37 3  ???                          0x00f635f8 0 + 16135672 4  ???                          0x00f4bce8 0 + 16039144 5  ???                          0x0147cd04 0 + 21482756 6  ???                          0x0147e5b4 0 + 21489076 7  ???                          0x01484aa4 0 + 21514916 8  ???                          0x01484f61 0 + 21516129 9  ???                          0x00f52f3b 0 + 16068411 10  ???                          0x00f62cf4 0 + 16133364 11  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 12  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 13  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 28:: com.apple.CFSocket.private 0  libsystem_kernel.dylib        0x903f2ace __select + 10 1  com.apple.CoreFoundation      0x9b5b2ae6 __CFSocketManager + 1158 2  libsystem_pthread.dylib      0x9931d5fb _pthread_body + 144 3  libsystem_pthread.dylib      0x9931d485 _pthread_start + 130 4  libsystem_pthread.dylib      0x99322cf2 thread_start + 34 Thread 29: 0  libsystem_kernel.dylib        0x903ee082 syscall_thread_switch + 10 1  libsystem_platform.dylib      0x975596b0 _OSSpinLockLockSlow + 58 2  com.apple.CoreFoundation      0x9b5c9dfe _CFRunLoopGet0b + 142 3  com.apple.Foundation          0x99a986d4 __doThreadCleanup + 48 4  com.apple.Foundation          0x99a9823f __NSFinalizeThreadData + 537 5  com.apple.CoreFoundation      0x9b5c9b42 __CFTSDFinalize + 82 6  libsystem_pthread.dylib      0x9932187d _pthread_tsd_cleanup + 190 7  libsystem_pthread.dylib      0x9931e27e _pthread_exit + 108 8  libsystem_pthread.dylib      0x9931edd8 _pthread_wqthread + 381 9  libsystem_pthread.dylib      0x99322cce start_wqthread + 30 Thread 30:: Dispatch queue: com.apple.root.default-priority 0  libsystem_kernel.dylib        0x903f1f5e __fcntl + 10 1  ???                          0x00f6072c 0 + 16123692 2  com.skype.skype              0x00405ce0 0x1000 + 4213984 Thread 31:: Dispatch queue: com.apple.root.default-priority 0  libsystem_kernel.dylib        0x903ee082 syscall_thread_switch + 10 1  libsystem_platform.dylib      0x975596b0 _OSSpinLockLockSlow + 58 2  com.apple.CoreFoundation      0x9b53c0ce _CFRunLoopGet0 + 142 3  com.apple.Foundation          0x99a38aec threadRunLoop + 45 4  com.apple.Foundation          0x99a38805 -[NSThread _nq:] + 196 5  com.apple.Foundation          0x99a3864c -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 698 6  com.apple.Foundation          0x99a382a5 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 159 7  ???                          0x01567144 0 + 22442308 8  ???                          0x01560e74 0 + 22417012 9  com.skype.skype              0x007470e6 0x1000 + 7626982 Thread 1 crashed with X86 Thread State (32-bit):   eax: 0x00100170  ebx: 0x00001103  ecx: 0xb0080f9c  edx: 0x903f3046   edi: 0x9931ec69  esi: 0xb0081000  ebp: 0xb0080fc8  esp: 0xb0080f9c   ss: 0x00000023  efl: 0x00000282  eip: 0x903f3046  cs: 0x0000000b   ds: 0x00000023  es: 0x00000023  fs: 0x00000023  gs: 0x0000000f   cr2: 0x0b166ffe   Logical CPU:    0 Error Code:      0x00100170 Trap Number:    132 Binary Images:     0x1000 -  0xa75fff +com.skype.skype (6.19 - 6.19.0.450) /Volumes/VOLUME/Skype.app/Contents/MacOS/Skype 0x1da5000 -  0x1dbdff7  com.apple.ScriptingBridge (1.3.1 - 63) /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge 0x1f00000 -  0x1f41ffd +net.hockeyapp.sdk.mac (2.1.0 - 24) /Volumes/VOLUME/Skype.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Ho ckeySDK 0x7bd6000 -  0x7bdaffd  com.apple.audio.AppleHDAHALPlugIn (2.6.3 - 2.6.3f4) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn 0x8da7000 -  0x8dcffff  com.apple.cmio.DAL.VDC-4 (408.0 - 4570) /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/ MacOS/VDC 0x8f00000 -  0x8f7dffa  com.apple.xquery (1.3.1 - 30) /System/Library/PrivateFrameworks/XQuery.framework/XQuery 0xa584000 -  0xa58dff2  com.apple.CaptiveNetworkSupport (13.0 - 1) /System/Library/PrivateFrameworks/CaptiveNetwork.framework/CaptiveNetwork 0xaf14000 -  0xaf15ff5 +cl_kernels (???) cl_kernels 0xaf22000 -  0xaf23fff +cl_kernels (???) cl_kernels 0xc000000 -  0xc0ebff7  unorm8_bgra.dylib (2.3.58) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib 0xc163000 -  0xc176ffb  com.apple.webcontentfilter.framework (5.1 - 5.1) /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is 0xc186000 -  0xc1a9fff  com.apple.speech.LatentSemanticMappingFramework (2.11.6 - 2.11.6) /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping 0x10bec000 - 0x10befff6 +com.macromedia.Flash Player.plugin (14.0.0.176 - 14.0.0.176) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player 0x11002000 - 0x121e1ffb +com.macromedia.FlashPlayer-10.6.plugin (14.0.0.176 - 14.0.0.176) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6 0x8fe97000 - 0x8fec9417  dyld (239.4) /usr/lib/dyld 0x90008000 - 0x900d6ff7  com.apple.backup.framework (1.5.4 - 1.5.4) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup 0x900d7000 - 0x90204ff3  com.apple.avfoundation (2.0 - 651.12.1) /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation 0x9022f000 - 0x902fffef  libvDSP.dylib (423.32) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib 0x90300000 - 0x90336fff  com.apple.IconServices (25 - 25.17) /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s 0x90337000 - 0x9033effe  com.apple.agl (3.2.3 - AGL-3.2.3) /System/Library/Frameworks/AGL.framework/Versions/A/AGL 0x9033f000 - 0x9033ffff  libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib 0x90340000 - 0x90340fff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib 0x90341000 - 0x90341ffe  com.apple.AOSMigrate (1.0 - 1) /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate 0x90342000 - 0x9034cff2  com.apple.AppSandbox (3.0 - 1) /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox 0x903af000 - 0x903daff7  libpcap.A.dylib (42) /usr/lib/libpcap.A.dylib 0x903db000 - 0x903f8ff4  libsystem_kernel.dylib (2422.110.17) /usr/lib/system/libsystem_kernel.dylib 0x903f9000 - 0x90407fff  libxar.1.dylib (202) /usr/lib/libxar.1.dylib 0x90408000 - 0x90411fff  libsystem_notify.dylib (121) /usr/lib/system/libsystem_notify.dylib 0x90412000 - 0x9047bfff  com.apple.SystemConfiguration (1.13.1 - 1.13.1) 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/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS 0x972ef000 - 0x97462ffb  com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x97463000 - 0x974b8ff7  com.apple.QuickLookFramework (5.0 - 622.7) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook 0x974b9000 - 0x9751bff3  com.apple.imfoundation (10.0 - 1000) /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundatio n 0x9751c000 - 0x97554ff7  com.apple.MediaKit (15 - 709) /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit 0x97555000 - 0x97555fff  com.apple.Cocoa (6.8 - 20) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x97556000 - 0x9755bff3  libsystem_platform.dylib (24.90.1) /usr/lib/system/libsystem_platform.dylib 0x9755c000 - 0x97579ffb  libresolv.9.dylib (54) /usr/lib/libresolv.9.dylib 0x9757a000 - 0x9757cff2  com.apple.EFILogin (2.0 - 2) /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin 0x976fc000 - 0x9772effb  com.apple.CoreAVCHD (5.7.0 - 5700.4.3) /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD 0x9772f000 - 0x97a24ffc  com.apple.CoreImage (9.4.0) /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage 0x97a25000 - 0x97d0ffd2  com.apple.vImage (7.0 - 7.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage 0x97d10000 - 0x97d11ffc  com.apple.TrustEvaluationAgent (2.0 - 25) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent 0x97d12000 - 0x97d16ffe  libCoreVMClient.dylib (58.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib 0x97d17000 - 0x97d18fff  libremovefile.dylib (33) /usr/lib/system/libremovefile.dylib 0x97d19000 - 0x97d43fff  libxslt.1.dylib (13) /usr/lib/libxslt.1.dylib 0x97d44000 - 0x98be5ffb  com.apple.WebCore (9537 - 9537.77.4) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore 0x98be6000 - 0x98be6ffd  libOpenScriptingUtil.dylib (157) /usr/lib/libOpenScriptingUtil.dylib 0x98be7000 - 0x98e83fff  com.apple.RawCamera.bundle (5.06 - 751) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera 0x98e84000 - 0x98eddffa  libTIFF.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib 0x98ede000 - 0x98f47ffa  com.apple.datadetectorscore (5.0 - 354.5) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore 0x98f48000 - 0x98f74ff7  com.apple.DictionaryServices (1.2 - 208) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices 0x98f75000 - 0x98ffaffc  com.apple.CorePDF (4.0 - 4) /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF 0x98ffb000 - 0x98ffcffd  libunc.dylib (28) /usr/lib/system/libunc.dylib 0x98ffd000 - 0x9905eff7  com.apple.Symbolication (1.4 - 129.0.2) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion 0x9905f000 - 0x9906fff7  libsasl2.2.dylib (170) /usr/lib/libsasl2.2.dylib 0x99070000 - 0x99078ffe  libGFXShared.dylib (9.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib 0x99079000 - 0x990c5ff7  libcups.2.dylib (372.4) /usr/lib/libcups.2.dylib 0x990c6000 - 0x99103ffb  libGLImage.dylib (9.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib 0x99104000 - 0x99117fff  com.apple.ImageCapture (9.0 - 9.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture 0x99118000 - 0x9911cffc  com.apple.IOSurface (91.1 - 91.1) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface 0x9911d000 - 0x9911fffe  libCVMSPluginSupport.dylib (9.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib 0x99120000 - 0x9912eff7  com.apple.Sharing (132.2 - 132.2) /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing 0x9912f000 - 0x9914ffff  com.apple.facetimeservices (10.0 - 1000) /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices 0x99150000 - 0x99153ff7  com.apple.help (1.3.3 - 46) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help 0x99154000 - 0x99157ff7  libdyld.dylib (239.4) /usr/lib/system/libdyld.dylib 0x99158000 - 0x99159fff  libsystem_blocks.dylib (63) /usr/lib/system/libsystem_blocks.dylib 0x9915a000 - 0x99240ff7  com.apple.coreui (2.1 - 231) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x99241000 - 0x99257ff9  com.apple.aps.framework (4.0 - 4.0) /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService 0x99258000 - 0x9931bff1  com.apple.CoreText (367.20 - 367.20) /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText 0x9931c000 - 0x99323ffb  libsystem_pthread.dylib (53.1.4) /usr/lib/system/libsystem_pthread.dylib 0x99324000 - 0x99326fff  libquarantine.dylib (71) /usr/lib/system/libquarantine.dylib 0x99327000 - 0x99343fff  libCRFSuite.dylib (34) /usr/lib/libCRFSuite.dylib 0x99344000 - 0x993a2fff  com.apple.ViewBridge (1.0 - 46.2) /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge 0x993a3000 - 0x993acfff  com.apple.speech.recognition.framework (4.2.4 - 4.2.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition 0x993ad000 - 0x993bffff  libbsm.0.dylib (33) /usr/lib/libbsm.0.dylib 0x993c0000 - 0x993e4ff7  libxpc.dylib (300.90.2) /usr/lib/system/libxpc.dylib 0x993e5000 - 0x994acff7  com.apple.DiscRecording (8.0 - 8000.4.6) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording 0x994ad000 - 0x994b5fff  libcopyfile.dylib (103.92.1) /usr/lib/system/libcopyfile.dylib 0x994b6000 - 0x994b6fff  com.apple.CoreServices (59 - 59) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x994b7000 - 0x994f3ff4  com.apple.RemoteViewServices (2.0 - 94) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices 0x994f4000 - 0x995e4ffb  libiconv.2.dylib (41) /usr/lib/libiconv.2.dylib 0x995e5000 - 0x99691ffb  libvMisc.dylib (423.32) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib 0x99692000 - 0x9969effc  libbz2.1.0.dylib (29) /usr/lib/libbz2.1.0.dylib 0x9969f000 - 0x996a7ff7  libCGCMS.A.dylib (599.25.10.1) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib 0x996a8000 - 0x996f0fff  com.apple.PerformanceAnalysis (1.47 - 47) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis 0x996f1000 - 0x99a04fef  com.apple.CoreAUC (6.25.00 - 6.25.00) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 0x99a05000 - 0x99d30ffe  com.apple.Foundation (6.9 - 1056.13) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x99d31000 - 0x99d36fff  com.apple.MediaAccessibility (1.0 - 43) /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility 0x99d37000 - 0x99d6cffd  libssl.0.9.8.dylib (50) /usr/lib/libssl.0.9.8.dylib 0x99d6d000 - 0x99d6effa  libsystem_sandbox.dylib (278.11.1) /usr/lib/system/libsystem_sandbox.dylib 0x99d6f000 - 0x99ec5ff0  libBLAS.dylib (1094.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib 0x99ec6000 - 0x99f39fff  com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit 0x99f3a000 - 0x99f3effc  libpam.2.dylib (20) /usr/lib/libpam.2.dylib 0x99f3f000 - 0x99f48ffc  com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth 0x99f49000 - 0x99f63ff7  com.apple.GenerationalStorage (2.0 - 160.3) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage 0x99f67000 - 0x9a1d3ff5  com.apple.AddressBook.framework (8.0 - 1371) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook 0x9a1d7000 - 0x9a275ff5  com.apple.PDFKit (2.9.2 - 2.9.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit 0x9a276000 - 0x9a41e4af  libobjc.A.dylib (551.1) /usr/lib/libobjc.A.dylib 0x9a41f000 - 0x9a486ffc  com.apple.framework.CoreWLAN (4.3.3 - 433.48) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x9a487000 - 0x9a4b2ff7  libsystem_network.dylib (241.3) /usr/lib/system/libsystem_network.dylib 0x9a4b3000 - 0x9a5caffb  com.apple.WebKit (9537 - 9537.77.4) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit 0x9a5cb000 - 0x9a940ff9  com.apple.HIToolbox (2.1.1 - 698) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox 0x9a941000 - 0x9aa51fed  com.apple.MediaControlSender (2.0 - 200.34.4) /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender 0x9aa52000 - 0x9aa71ff9  com.apple.framework.Apple80211 (9.4 - 940.60) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211 0x9aa72000 - 0x9ab66fff  libFontParser.dylib (111.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib 0x9ab67000 - 0x9ac03fff  com.apple.QD (3.50 - 298) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD 0x9ac04000 - 0x9ac14ff5  com.apple.LangAnalysis (1.7.0 - 1.7.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis 0x9ac15000 - 0x9ac1cff2  com.apple.NetFS (6.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS 0x9ac1d000 - 0x9ac1dfff  libffi.dylib (18.1) /usr/lib/libffi.dylib 0x9ac1e000 - 0x9ac3aff9  com.apple.Ubiquity (1.3 - 289) /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity 0x9ac3b000 - 0x9ac6bff7  com.apple.CoreServicesInternal (184.9 - 184.9) /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal 0x9ac6c000 - 0x9ac79fff  com.apple.AppleFSCompression (56.92.1 - 1.0) /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression 0x9ac7a000 - 0x9ac86ffc  libkxld.dylib (2422.110.17) /usr/lib/system/libkxld.dylib 0x9ac87000 - 0x9ac8affe  com.apple.LoginUICore (3.0 - 3.0) /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore 0x9ac8b000 - 0x9ac91ff7  com.apple.AOSNotification (1.7.0 - 760.3) /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication 0x9ac94000 - 0x9ac9eff3  com.apple.DisplayServicesFW (2.8 - 360.8.14) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices 0x9ac9f000 - 0x9acb4ff3  com.apple.AppContainer (3.0 - 1) /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r 0x9acb5000 - 0x9acc8ff7  com.apple.CoreBluetooth (1.0 - 1) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/Frameworks/CoreBlue tooth.framework/Versions/A/CoreBluetooth 0x9acc9000 - 0x9acd7ff7  libz.1.dylib (53) /usr/lib/libz.1.dylib 0x9acd8000 - 0x9acdbffa  libCGXType.A.dylib (599.25.10.1) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib 0x9acdc000 - 0x9ad53ffb  com.apple.framework.IOKit (2.0.1 - 907.100.13) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x9ad54000 - 0x9ad54fff  com.apple.Carbon (154 - 157) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x9ad55000 - 0x9ad5cff1  com.apple.phonenumbers (1.1.1 - 105) /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s 0x9ad5d000 - 0x9ad75ff7  com.apple.CFOpenDirectory (10.9 - 173.90.1) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory 0x9ad76000 - 0x9ad80ff7  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x9ad81000 - 0x9af4bffd  com.apple.GeoServices (1.0 - 702.15.12) /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices 0x9af4c000 - 0x9af55fff  com.apple.AppleSRP (5.0 - 1) /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP 0x9af56000 - 0x9af63fff  com.apple.Librarian (1.2 - 1) /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian 0x9af91000 - 0x9b292ffb  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore 0x9b293000 - 0x9b2a5fff  libsystem_asl.dylib (217.1.4) /usr/lib/system/libsystem_asl.dylib 0x9b2a6000 - 0x9b345ff7  libCoreStorage.dylib (380) /usr/lib/libCoreStorage.dylib 0x9b346000 - 0x9b3acffb  com.apple.CoreUtils (2.0 - 200.34.4) /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils 0x9b3ad000 - 0x9b4baff7  com.apple.ImageIO.framework (3.3.0 - 1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x9b4ec000 - 0x9b6eefff  com.apple.CoreFoundation (6.9 - 855.17) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x9b6ef000 - 0x9b6effff  com.apple.Accelerate (1.9 - Accelerate 1.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x9b6f0000 - 0x9b736ff7  libcurl.4.dylib (78.94.1) /usr/lib/libcurl.4.dylib 0x9c05e000 - 0x9c086fff  libsystem_info.dylib (449.1.3) /usr/lib/system/libsystem_info.dylib 0x9c087000 - 0x9c11eff7  com.apple.ink.framework (10.9 - 207) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink 0x9c11f000 - 0x9c14aff5  com.apple.ChunkingLibrary (2.0 - 155.1) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library 0x9c14b000 - 0x9c150ff7  com.apple.print.framework.Print (9.0 - 260) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print 0x9c151000 - 0x9c1a1fff  com.apple.opencl (2.3.59 - 2.3.59) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL 0x9c1a2000 - 0x9c1a4fff  com.apple.SecCodeWrapper (3.0 - 1) /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper 0x9c1a5000 - 0x9c1a7fff  com.apple.securityhi (9.0 - 55005) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI 0x9c1a8000 - 0x9c1aaffb  libRadiance.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib 0x9c1ab000 - 0x9c1c3ffd  libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib 0x9c1c4000 - 0x9c204ff7  com.apple.bom (14.0 - 193.1) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom 0x9c205000 - 0x9c20ffff  com.apple.ProtocolBuffer (1 - 182.1.3) /System/Library/Priv

    Based on the messages in your initial screenshot, you appear to be trying to install the UPDATE, and it is complaining that it cannot find the already-installed Office software to be updated.
    Individual Application crashes are Huge and are only helpful to the Application developer

  • Unable to Install Office 2013 Pro and I get returned message "Couldn't Install We're sorry, we had a problem installing your office programs"

    I purchased 40 licenses of Office 2013 Pro from a vendor in the US and received 40 product keys along with the URL to download the software - 1 for each pc activation codes.  I have done a few and were all successful.  I am now trying
    install on 2 other pcs and I am having real difficulty and getting error message each time I try to install.  I am able to download the installer and copied to my desktop and when I double click to execute it, it gives me the option to run on the next
    screen.  I click on run then it gives me the message " do you want to allow the program to make changes to this computer".  When I press YES, nothing happens and minutes later, I get the flwg message everytime, "Couldn't
    install"  "We're sorry, we had a problem installing your office programs.  Is your internet connection working?  Do you have enough free space on your main hard drive?  Please try installing again after you've checked the above. 
    Go online for additional help.
    I have lots of space and my pc is Win 7 64 bit new machine.  I have connection to internet and I was able to get the others done.  What is the problem here and I have been trying to work late night hours to try to install the program and I am unable
    to successfully get it to work.  I receive the same message every time and I followed all the recommended troubleshoot steps I found on the internet.  Someone please help.  I have to install all for all the PCs we have for our organization. 
    Please respond because I am really stuck.
    Gabe

    Hi Gabe,
    First, please check the suggestion above is helpful. I also suggest you removing all version of Office and re-install Office 2013.
    We can try to run the application as an administrator and check if it works.
     1. Right click the shortcut of the application or the main application.
     2. Select properties.
     3. Select compatibility tab and select "Run this program as an administrator."
    If there is anything I can do for you about this issue, don't hesitate to tell me.
    Best regards,
    Greta Ge
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Cannot install Office 2013 during task seqeunce after installing R2

    Hi,
    Since we installed SCCM 2012 R2, I have not been able to install Office in my baseline captures using a task sequence (64-bit OS). Ronni Pederson suggested using an Application rather than a Package but in his example, the application is being pushed rather
    than deployed during OSD. Either way, his solution doesn't work for me. Office 2013 does install on my Windows 7 SP1 32-bit capture without any errors (same package).
    I saw another suggestion that recommended using a wrapper script in a package. When I tried this, I used Task Manager to verify that application was installing and I could see msiexec running. After about 10 minutes, SCCM seems to be waiting for feedback
    from the application which never happens. The task sequence fails and I can see log messages stating that it's Waiting for job status. It repeats this message for about 20 minutes and then fails. The wrapper script seems to have the best results but still
    doesn't install Office without errors. When I logged in as administrator, I could see that Office looks to be installed. I tried launching a few of the apps and they are working so I don't really understand why this installation doesn't work properly.
    Prior to installing R2 on SCCM 2012, this was not a problem. I installed Office 2013 via my capture task sequences many times without any problems. The only thing I can find through research is to use an Application object or use a Package object with a
    wrapper script. I couldn't find any other suggestions.
    Does anybody have any other ideas?
    Thanks,
    Rob

    Before I can name any ideas, I need to know what's going wrong. Did you follow all the log files? I would start by looking at the installation log files of Office (%windir%\Temp) and see if it's indeed ending successful. If it does then continue to the
    ConfigMgr log files (App*.log for application, or exempt.log for package).
    My Blog: http://www.petervanderwoude.nl/
    Follow me on twitter: pvanderwoude

  • Office 2013 Professional Plus - 32 bit Deployment takes an unacceptable time to deploy in SCCM 2012 - SP1 CU3

    We recently migrated over to SCCM 2012 SP1 - CU3 the first of the year from SCCM 2007 SP2.  We have used SCCM in the past to deploy Office 2010 and had deployed Office 2013 to our IT Dept. before moving over to SCCM 2012.  The deployment went as
    expected.  Now that we are ready to start deploying Office 2013 to our corporate workstations, the deployment time is running 4.5 hours to 5.5 hours from the local site server DP.  I am afraid to find out what time we are looking at for remote DP's. 
    The three factors that are different is that our SCCM site server is virtual, it is running 2012 for the OS, and obviously SCCM 2012-SP1 - CU3.   We are using the same package source files.   Previous to a successful deployment we were
    seeing hash mismatch errors which MS support pointed us to the nic driver on the VM was using E1000E and to change it to a VMX something driver.
    So I guess my question is anyone else out there deploying Office 2013 ProPlus - 32 bit from this type of environment?  Our previous deployment time for office was a little over an hour (not five hours).  Any suggestions where to look to improve
    the deployment time? 
    I am expected to deploy this in one week and have been working on these issues for weeks.

    I see now that you are using a combination of scripts and ConfigMgr package/program.
    The AppEnforce.log file is for use with the new ConfigMgr Application model.
    Is there any reason that you don't use the new model for deploying Office 2013? It's a single step process and perfect for it. If you use the Office Customisation Tool you can customise what you like. The process will then uninstall Office 2010 and install
    Office 2013.
    This is how you do it
    http://www.gerryhampsoncm.blogspot.ie/2013/03/sccm-2012-sp1-step-by-step-guide-part_9368.html
    Gerry Hampson | Blog:
    www.gerryhampsoncm.blogspot.ie | LinkedIn:
    Gerry Hampson | Twitter:
    @gerryhampson

  • Error message after installing Office 2013 from DVD

    After i install office 2013 on new Win 8.1 Pro laptop , i can start in control panel mail 32 bit option to configure accounts...
    i found error in event logs:
    Log Name:      Application
    Source:        Application Error
    Date:          2014-06-24 5:20:58 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      PMCHome
    Description:
    Faulting application name: rundll32.exe, version: 6.3.9600.16384, time stamp: 0x52158827
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.16656, time stamp: 0x531812f4
    Exception code: 0xc06d007e
    Fault offset: 0x00012c1a
    Faulting process id: 0x1180
    Faulting application start time: 0x01cf8ff2304d4f6f
    Faulting application path: C:\Windows\SysWOW64\rundll32.exe
    Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
    Report Id: 6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-06-24T21:20:58.000000000Z" />
        <EventRecordID>1851</EventRecordID>
        <Channel>Application</Channel>
        <Computer>PMCHome</Computer>
        <Security />
      </System>
      <EventData>
        <Data>rundll32.exe</Data>
        <Data>6.3.9600.16384</Data>
        <Data>52158827</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>6.3.9600.16656</Data>
        <Data>531812f4</Data>
        <Data>c06d007e</Data>
        <Data>00012c1a</Data>
        <Data>1180</Data>
        <Data>01cf8ff2304d4f6f</Data>
        <Data>C:\Windows\SysWOW64\rundll32.exe</Data>
        <Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
        <Data>6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    Can some answer why?
    Fresh install, no errors in install at all
    Regards

    Hi,
    Rundll32.exe is responsible for calling Windows DLL (or Dynamic Link Library) files and loading them into your PC's memory.
    Usually the rundll32.exe Application error is not a straight forward error. There are lots of possible reasons for this error, includes a failed or incorrect installation or uninstallation of any softwares, which might have left erroneous Windows registry
    entries.
    Tracking down the exact issue can take lots of investigation. The severity of this error really depends, if everything works well for you, you can just ignore it. However, if you want to correct this, try below steps:
    Since you notice this error right after you installed Office 2013, try to remove and re-install it using default setting.
    Reboot your computer, many programs require a reboot for successful installation.
    Try to update your computer drivers. This is usually the cause of lots of .dll file error.
    Try to run the System File Checker tool (SFC.exe) to correct any incorrect system file. It is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files:
    http://support.microsoft.com/kb/929833/en-us
    Hope this helps.
    Thanks,
    Ethan Hua CHN
    Forum Support
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