Install office(64) instead of 32-bit
I have uninstall the 32-bit office and install the 64-bit. but it shows " we can't install the 64-bit version of office becouse we found the following 32-bit pr on your pc:,
office 15 click-to-run extensibilyty component. please uninstall all 32-bit office pr, thn retry installing office 64 bit "
But I allready uninstall all and still it's show this notification
Hi abdhullah,
What is the present office version ? What is the system architecture ?Just as Milos said we can`t install a 64 bit software in a 32 bit system .
Please check the following link and try the fix it tool in it according to your symptom .
How to uninstall Office 2003, Office 2007 or Office 2010 suites if you cannot uninstall it from Control Panel?
http://support.microsoft.com/kb/971179
How to uninstall Office 2013 or Office 365
http://support.microsoft.com/kb/2739501
For more information about installing issue ,it is recommended to post the case in our office forum.
https://social.technet.microsoft.com/Forums/office/en-US/home?category=officeitpro
Best regards
Similar Messages
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We can't install Office 2013 64-bit on a Win 7 PC that had a 32-bit version of Office
We have a development PC running Windows 7 64-bit. This PC has been around for a while, and way back had various 32-bit versions of Office installed, starting with Office 2003 through 2010. Those versions were uninstalled and Office 2013 Pro
Plus 32-bit was the latest version installed. That version was uninstalled using Revo Uninstaller then the registry was cleaned using JV16 to make sure leftover junk from the prior 32 bit version(s) was removed so we could install Office 2013 x64
Pro Plus, which we now need for testing. It won't install because the installer sees something left over from the prior 32 bit version(s). We can't wipe the PC and start over; it has special sensor hardware and software that we can't move to a different PC
and we're on a tight timeline. We searched the registry and the Program Files (x86) folder and subfolders for anything left over from Office without any luck. The error message reads:
We can't install the 64-bit version of Office because we found the following 32-bit
programs on your PC:
Please uninstall all 32-bit Office programs, then try reinstalling 64-bit Office.
Note that the error message doesn't list the name(s) of any "32-bit programs on your PC" in the error message.
Anybody have an idea how to force an installation of 64-bit Office 2013 Pro Plus?
Web Developer2739501 - 2013 Method 1 or 3
http://support.microsoft.com/kb/290301
2010 Method
2,3 or 4
http://support.microsoft.com/kb/928218/
2007 Method 2,3 or 4
http://support.microsoft.com/kb/2639197
2003 Method 2,3 or 4
these tips will help you clean ALL of the bits and pieces of various Office versions you mentioned.
It is not just Office, there are a few other 32 bit MS applications that may block 64 bit installations:
Blocking and nonblocking Office applications in 64-bit installations
If 32-bit Office applications are installed on a computer, a 64-bit Office 2010 installation is blocked by default. The following section (Applications that block a 64-bit
Office 2010 installation) lists the applications that block a 64-bit Office 2010 installation. The next section (Applications that do not block a 64-bit Office 2010
installation) lists exceptions; that is, applications that do not block the installation. In such cases, installation of 64-bit Office proceeds even if the listed 32-bit applications are installed on the computer.
Applications that block a 64-bit Office 2010 installation
The following applications block a 64-bit Office 2010 installation:
Microsoft Office Excel Viewer
Access database engine of Microsoft Access 2010
Microsoft Office 2010 (Click-to-run)
Compatibility Pack for the 2007 Office system
Applications that do not block a 64-bit Office 2010 installation
The following applications do not block a 64-bit Office 2010 installation:
Microsoft Visual Studio Web Authoring Component 2007
2007 Microsoft Office system 64-bit components
Microsoft Office 2010 (OEM pre-installation)
Microsoft Office 2003 Web Components
Expressions Web Designer
Microsoft Office XP Web Components
Microsoft Expression Web 1
Microsoft Expression Web 1 Language Packs
Microsoft Expression Web 2
Microsoft Expression Web 2 Language Packs
Visual Basic for Applications 6.4 SDK
Visual Basic for Applications 6.4 SDK International Components -
Should I have installed Microsoft Office 2010 Filter Pack 64 bit with Ex 2013 SP1?
I have installed Exchange 2013 SP1 on a 2012R2 server, and all went well (I am at early stages of migration).
Following the pre-reqs listed here: https://technet.microsoft.com/en-us/library/bb691354%28v=exchg.150%29.aspx#WS2012
I installed Microsoft Unified Communications Managed API 4.0, Core Runtime 64-bit only.
Since then I have seen other articles suggesting that I install:
Microsoft Office 2010 Filter Pack 64 bit
Microsoft Office 2010 Filter Pack SP1 64 bit
Given I didn't notice any errors in the install, do I need to install those filter packs or is that outdated advice?
regards
RogaThanks for taking the time to post Ed
I did a bit more research and it appears that there is more than one view on this.
E.G. this blog
Why Exchange 2013 doesn’t need the Microsoft Office Filter Pack says:
"Exchange 2013 swaps MSSearch for the Search Foundation, a component shared with SharePoint 2013. The Search Foundation has no need of the Office Filter Pack because it includes its own filters. Unfortunately, until SP1 came along,
the Exchange 2013 Setup program overlooked this fact and stated that the Office Filter Pack was a prerequisite. Setup would install if the Office Filter Pack was missing, but who’s going to ignore a warning issued by Setup. In any case, that warning seems
to have finally been suppressed."
This blog
Planning and migrating a small organization from Exchange 2007 to 2013 (Part 10) has:
"After choosing the relevant setting needed to begin installation, the Exchange 2013 setup program will now perform readiness checks. Assuming these complete successfully, we'll expect to see just one warning.
This warning relates to the lack of the Office 2010 Filter Packs, which are not required for installation, and are only required to create Transport Rules for OneNote or Publisher files"
And this one
Exchange Server 2013 FAQ: Is the Office Filter Pack Required?
"The Exchange 2013 pre-requisites page on
TechNet, at the time of this writing, does include the Office Filter Packs as a step in the preparation of a server for Exchange 2013. What it doesn’t make clear is that they are not required.
The new Exchange Search already has support for indexing/searching Office file types, as well as a series of other file types including some third party formats such as PDF. You can see a full list
here.
So should you install the Office Filter Pack? If you want to stop seeing that warning message, then yes. If you want to take the approach of only installing required software on your servers, then no. Consider also that installing it means potentially having
to update it later on if there is a bug fix or a security issue."
The final para above is the approach that I have now taken, but if someone can give me a good reason to install office 2010 filter packs on Ex 2013 sp1 I'll revise my view
regards
roga -
Can I install office 2007 on windows 8.1 64 bit
I have an office 2007 which is currently installed on a machine running Office XP (SP3) 32 bit system and it is working fine.
I guess that makes the office a 32 bit version.
Now i have changed to a new laptop with pre-installed win 8.1 64 bit version.
I was wondering if i will be able to use the office 2007 on this machine now.
Please provide some guidance.Hi
Yes you are able to install office 2007 on windows 8.1, one of my colleagues is running it just fine.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
Trying to install Visio Professional 2013 on 64 bit machine but install says I have 32 bit office
I am Trying to install Visio Professional 2013 on 64 bit machine but when I try to install it says I have 32 bit office already installed. How do I know if I have 32 bit Office installed, and if so how do I change it to 64 bit.
And how do I install 64 bit Visio ?I believe for most users the 32-bit version of Office is recommended due to compatibility issues (see http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-office-HA010369476.aspx) so that is likely the version you have.
If you only have the install media for 64-bit Visio then you may want to see what you can do to exchange it for 32-bit if possible - the only option for creating a 64-bit version of Office is to uninstall the 32-bit and install 64-bit separately.
(You can tell quickly if your current Office is 32- or 64-bit by looking at the directory it is installed in - 64-bit programs get installed in "c:\Program Files" while 32-bit programs get installed in "c:\Program Files (x86)"
Good luck! -
[apple] Just bought/installed MS Office 2011. .docx, etc files still open in Office 2004 apps. Applications menu doesnt seem to let me specify a software version or folder. I can't remove Office 2004 yet, so how do I tell Firefox to now use Office 2011 instead when downloading files? Thanks
Right-click on the bookmark and select Properties. De-select the setting "Load this bookmark in the sidebar"
-
Installing Office 2010 64-bit Trial
Hello,
I need to install a trial version of Office Profession Plus 2010 64-bit onto a server. I mistakenly installed the 32-bit version of the trial, and now after uninstalling it (on the same day), the 64-bit version of the trial will not install.
I am getting an error saying "Error 25004: The product key you entered cannot be used on this machine".
If the 64-bit trial does install, and it integrates well with other 64-bit software in my environment, my company will purchase licenses. Before purchasing those licenses though, I need to see it working in my development environment. How
can I get the 64-bit version of the trial installed?
Regards,
BrianHi Brian,
If you are attempting to install Office 2010 Trial on a machine which has Microsoft Office 2010 Trial installed once, you will have this error.
This functionality is by design, only one Trial installation is permitted. You might want to try with another machine.
More reference: https://support.microsoft.com/kb/2559816
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
How to uninstall Office 2010 32 bit and install Office 2013 64 bit
Hi Everyone,
I am rather new to SCCM. I have setup a SCCM 2012 SP1 system. I am now trying to setup an Application where it will install Office 2013 64 bit. Everything seemed to go smoothly until I tried testing it. I received an error that I
cannot install the 64 bit version of Office 2013 because Office 2010 32 bit is already installed.
I tried to modify the MSP where it will uninstall Office 2010 before installing Office 2013 but apparently as soon as it starts it checks for the 32 bit installation and exits when it finds it.
Could someone give me a detailed solution (since I am new to SCCM)?
KenWhile referring to older versions of office I think this link may apply: http://social.technet.microsoft.com/Forums/en-US/f255e17d-4e1f-4231-8a88-d63f41c83c52/how-to-automatcally-uninstall-office-2007-32-bit-for-installation-of-office-2010-64-bit?forum=officesetupdeployprevious
Also you might create an office 2010 package, with an uninstall program that removes it.
Then in your office 2013 package make the uninstall for 2010 to be run first. -
Have been looking at many forums to fix this:
ran SFC - no errors
rebooted multiple times
all Windows Updates are current
don't want to disable antivirus, as some have suggested
Uploaded a registry fix, which several have suggested - no soap
Note:
all other features of this PC work great - zero issues.
the issue starting right after installing Office 2013 Pro - 32bit. It runs fine.
"Paint" runs fine. "Print Screen" works fine - image goes to clipboard, and I can paste anywhere.
get the standard message everyone posts in forums:
"The Snipping Tool is not working on your computer right now. Restart your computer, and then try again. If the problem persists, contact your system administrator."
Have tried other free third-party tools, and they are cumbersome, and I love the MS Snipping Tool.
Advice? Tips?
Thanks,
Dave
DavidLumHi,
Import this key back into the registry, log off and back on to check if it works.
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\AppID\{7F429620-16D1-471E-A81A-114992148034}]
@="wisptis"
"RunAs"="Interactive User"
"LaunchPermission"=hex:01,00,14,80,64,00,00,00,74,00,00,00,14,00,00,00,30,00,\
00,00,02,00,1c,00,01,00,00,00,11,00,14,00,04,00,00,00,01,01,00,00,00,00,00,\
10,00,10,00,00,02,00,34,00,02,00,00,00,00,00,18,00,1f,00,00,00,01,02,00,00,\
00,00,00,05,20,00,00,00,20,02,00,00,00,00,14,00,0b,00,00,00,01,01,00,00,00,\
00,00,01,00,00,00,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,01,02,\
00,00,00,00,00,05,20,00,00,00,20,02,00,00
If problem persists, please refer to another thread discussion with this problem.
http://social.technet.microsoft.com/Forums/windows/en-US/610ecb85-9aea-472c-8590-b835a0982f68/snipping-tool-fails?forum=itprovistaapps
Roger Lu
TechNet Community Support -
I cannot install office 2011 onto macbook pro?
I have a macbook pro OSX mavericks or what ever it is called... I wish to install Microsoft office 11 but I can't because of this? http://i.imgur.com/FhUIDBw.png http://imgur.com/trpdOKO When I try to open up the application "pages" sometimes it quits unexpectedly. and I need office because I need to send documents via e-mail urgently and I can't seem to do that with pages. Also with my skype, it unexpectedly quits all the time as well and I am not sure why! I have tried installing the apps several times, I have been to the /user/library and went into the applicaiton support folder and the cookies and what ever else and deleted the files I had to from there. I went to disk utility and tried to see if i could repair things over there but still no help. I tried starting up the computer in safe mode several times. I have all the latest software and updates for everything on my macbook. My memory and RAM is fine. I think it has something to do with the hard drive, im not to sure... I believe maybe all of these are linked to the same problem and was wondering if anyone could help? Here is the skype crash report codes if that helps? Process: Skype [8266] Path: /Volumes/VOLUME/Skype.app/Contents/MacOS/Skype Identifier: com.skype.skype Version: 6.19 (6.19.0.450) Code Type: X86 (Native) Parent Process: launchd [959] Responsible: Skype [8266] User ID: 501 Date/Time: 2014-09-09 11:34:51.267 +1000 OS Version: Mac OS X 10.9.4 (13E28) Report Version: 11 Anonymous UUID: C9875D16-3466-5917-FE3D-C7BD3F9092CC Sleep/Wake UUID: 848FFC69-E2A4-4210-8281-1C6612A4ADDB Crashed Thread: 1 Exception Type: EXC_CRASH (SIGBUS) Exception Codes: 0x0000000000000000, 0x0000000000000000 Thread 0:: Dispatch queue: com.apple.main-thread 0 libobjc.A.dylib 0x9a28780f classHash(void*, objc_class*) + 13 1 libobjc.A.dylib 0x9a2784e6 _read_images + 643 2 libobjc.A.dylib 0x9a2779f1 map_images_nolock + 1499 3 libobjc.A.dylib 0x9a2773fd map_images + 53 4 dyld 0x8fe9b6ae dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 761 5 dyld 0x8fe991d1 dyld::notifyBatch(dyld_image_states) + 23 6 dyld 0x8fea5772 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 264 7 dyld 0x8fe9b905 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 176 8 dyld 0x8fea31ef dlopen + 459 9 libdyld.dylib 0x99156b75 dlopen + 70 10 com.apple.CoreFoundation 0x9b58b967 _CFBundleDlfcnLoadBundle + 199 11 com.apple.CoreFoundation 0x9b58b129 _CFBundleLoadExecutableAndReturnError + 745 12 com.apple.Foundation 0x99a471bc _NSBundleLoadCode + 880 13 com.apple.Foundation 0x99a46c84 -[NSBundle loadAndReturnError:] + 245 14 com.skype.skype 0x002e0819 0x1000 + 3012633 15 com.apple.Foundation 0x99a6f95e -[NSBundle load] + 41 16 com.macromedia.Flash Player.plugin 0x10bedfce 0x10bec000 + 8142 17 com.macromedia.Flash Player.plugin 0x10bed30a 0x10bec000 + 4874 18 com.macromedia.Flash Player.plugin 0x10bed28a NP_Initialize + 42 19 com.apple.WebKit 0x9a5464de -[WebNetscapePluginPackage _tryLoad] + 862 20 com.apple.WebKit 0x9a546543 -[WebNetscapePluginPackage load] + 35 21 com.apple.WebKit 0x9a54c233 -[WebNetscapePluginDocumentView initWithFrame:pluginPackage:URL:baseURL:MIMEType:attributeKeys:attributeValues: loadManually:element:] + 403 22 com.apple.WebKit 0x9a4f455d WebFrameLoaderClient::createPlugin(WebCore::IntSize const&, WebCore::HTMLPlugInElement*, WebCore::KURL const&, ***::Vector const&, ***::Vector const&, ***::String const&, bool) + 3181 23 com.apple.WebCore 0x980dbd80 WebCore::SubframeLoader::loadPlugin(WebCore::HTMLPlugInImageElement*, WebCore::KURL const&, ***::String const&, ***::Vector const&, ***::Vector const&, bool) + 256 24 com.apple.WebCore 0x9801313f WebCore::SubframeLoader::requestPlugin(WebCore::HTMLPlugInImageElement*, WebCore::KURL const&, ***::String const&, ***::Vector const&, ***::Vector const&, bool) + 191 25 com.apple.WebCore 0x98012e44 WebCore::SubframeLoader::requestObject(WebCore::HTMLPlugInImageElement*, ***::String const&, ***::AtomicString const&, ***::String const&, ***::Vector const&, ***::Vector const&) + 404 26 com.apple.WebCore 0x98011aa3 WebCore::HTMLObjectElement::updateWidget(WebCore::PluginCreationOption) + 963 27 com.apple.WebCore 0x98014187 WebCore::FrameView::updateWidget(WebCore::RenderObject*) + 263 28 com.apple.WebCore 0x97e198cb WebCore::FrameView::updateWidgets() + 315 29 com.apple.WebCore 0x97e141ee WebCore::FrameView::performPostLayoutTasks() + 366 30 com.apple.WebCore 0x97f99f27 WebCore::Timer::fired() + 39 31 com.apple.WebCore 0x97d6de90 WebCore::ThreadTimers::sharedTimerFiredInternal() + 192 32 com.apple.WebCore 0x97d6ddb4 WebCore::ThreadTimers::sharedTimerFired() + 84 33 com.apple.WebCore 0x97d6dd40 WebCore::timerFired(__CFRunLoopTimer*, void*) + 64 34 com.apple.CoreFoundation 0x9b5aaea6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22 35 com.apple.CoreFoundation 0x9b5aa863 __CFRunLoopDoTimer + 1395 36 com.apple.CoreFoundation 0x9b62506d __CFRunLoopDoTimers + 349 37 com.apple.CoreFoundation 0x9b562353 __CFRunLoopRun + 1779 38 com.apple.CoreFoundation 0x9b5619ea CFRunLoopRunSpecific + 394 39 com.apple.CoreFoundation 0x9b56184b CFRunLoopRunInMode + 123 40 com.apple.HIToolbox 0x9a5f6b5d RunCurrentEventLoopInMode + 259 41 com.apple.HIToolbox 0x9a5f68e2 ReceiveNextEventCommon + 526 42 com.apple.HIToolbox 0x9a5f66bd _BlockUntilNextEventMatchingListInModeWithFilter + 92 43 com.apple.AppKit 0x93886349 _DPSNextEvent + 1602 44 com.apple.AppKit 0x93885870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119 45 com.apple.AppKit 0x9387815c -[NSApplication run] + 727 46 com.apple.AppKit 0x93860ff8 NSApplicationMain + 1165 47 libdyld.dylib 0x99157701 start + 1 Thread 1 Crashed: 0 libsystem_kernel.dylib 0x903f3046 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x9931edcf _pthread_wqthread + 372 2 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 2:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x903f3992 kevent64 + 10 1 libdispatch.dylib 0x9c1ae899 _dispatch_mgr_invoke + 238 2 libdispatch.dylib 0x9c1ae532 _dispatch_mgr_thread + 52 Thread 3: 0 libsystem_kernel.dylib 0x903f2802 __psynch_mutexwait + 10 1 libsystem_pthread.dylib 0x99320945 _pthread_mutex_lock + 404 2 libsystem_pthread.dylib 0x993207ac pthread_mutex_lock + 16 3 libobjc.A.dylib 0x9a27a232 look_up_class + 57 4 libobjc.A.dylib 0x9a27a1f0 objc_lookUpClass + 37 5 com.apple.CoreFoundation 0x9b572697 _CFRunLoopGet2 + 135 6 com.apple.Foundation 0x99a98a11 -[NSThread runLoop] + 58 7 com.apple.Foundation 0x99a986f1 __doThreadCleanup + 77 8 com.apple.Foundation 0x99a9823f __NSFinalizeThreadData + 537 9 com.apple.CoreFoundation 0x9b5c9b42 __CFTSDFinalize + 82 10 libsystem_pthread.dylib 0x9932187d _pthread_tsd_cleanup + 190 11 libsystem_pthread.dylib 0x9931e27e _pthread_exit + 108 12 libsystem_pthread.dylib 0x9931edd8 _pthread_wqthread + 381 13 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 4: 0 libsystem_kernel.dylib 0x903edf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x903ed16c mach_msg + 68 2 com.apple.CoreFoundation 0x9b562bf9 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x9b5621d1 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x9b5619ea CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x9b56184b CFRunLoopRunInMode + 123 6 com.apple.AppKit 0x93a2fb88 _NSEventThread + 283 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 5: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f635f8 0 + 16135672 4 ??? 0x00f5308f 0 + 16068751 5 ??? 0x00f534fa 0 + 16069882 6 ??? 0x00f4b628 0 + 16037416 7 ??? 0x00f4b8d0 0 + 16038096 8 ??? 0x00f57c96 0 + 16088214 9 ??? 0x00f5927a 0 + 16093818 10 ??? 0x00f52f3b 0 + 16068411 11 ??? 0x00f62cf4 0 + 16133364 12 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 13 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 14 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 6: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f63776 0 + 16136054 4 ??? 0x00f557b0 0 + 16078768 5 ??? 0x00f559b1 0 + 16079281 6 ??? 0x00f52f3b 0 + 16068411 7 ??? 0x00f62cf4 0 + 16133364 8 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 9 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 10 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 7: 0 libsystem_kernel.dylib 0x903edf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x903ed16c mach_msg + 68 2 com.apple.CoreFoundation 0x9b562bf9 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x9b5621d1 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x9b5619ea CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x9b624221 CFRunLoopRun + 129 6 com.skype.skype 0x00323b83 0x1000 + 3287939 Thread 8: 0 com.skype.skype 0x007355d7 0x1000 + 7554519 Thread 9: 0 libsystem_kernel.dylib 0x903f3976 kevent + 10 1 com.skype.skype 0x003ed511 0x1000 + 4113681 2 com.skype.skype 0x0001ffff 0x1000 + 126975 Thread 10: 0 libsystem_kernel.dylib 0x903edf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x903ed16c mach_msg + 68 2 com.apple.cmio.DAL.VDC-4 0x08da7d97 0x8da7000 + 3479 3 com.apple.cmio.DAL.VDC-4 0x08dc583e 0x8da7000 + 124990 4 com.apple.cmio.DAL.VDC-4 0x08dba272 0x8da7000 + 78450 5 com.apple.cmio.DAL.VDC-4 0x08db60e4 0x8da7000 + 61668 6 com.apple.CoreMediaIO 0x962f2060 CMIO::DAL::PlugIn::Initialize() + 30 7 com.apple.CoreMediaIO 0x962f359d CMIO::DAL::PlugInManagement::CreatePlugIn(CMIO::DAL::CFPlugIn const*) + 881 8 com.apple.CoreMediaIO 0x962f2a25 CMIO::DAL::PlugInManagement::Initialize() + 357 9 com.apple.CoreMediaIO 0x962f61f3 CMIO::DAL::System::InitializeDevices() + 11 10 com.apple.CoreMediaIO 0x962f64b6 CMIO::DAL::System::CheckOutInstance() + 440 11 com.apple.CoreMediaIO 0x96320403 CMIOObjectGetPropertyDataSize + 174 12 com.apple.avfoundation 0x9010557c +[AVCaptureDALDevice _refreshDevices] + 242 13 com.apple.avfoundation 0x901053eb +[AVCaptureDALDevice devices] + 54 14 com.apple.avfoundation 0x90102c72 +[AVCaptureDevice devices] + 311 15 com.apple.avfoundation 0x90108e1b +[AVCaptureDevice devicesWithMediaType:] + 56 16 ??? 0x011c13c8 0 + 18617288 17 ??? 0x011c12e2 0 + 18617058 18 ??? 0x0119b02f 0 + 18460719 19 ??? 0x0119a210 0 + 18457104 20 ??? 0x0123eeee 0 + 19132142 21 ??? 0x0123edb8 0 + 19131832 22 ??? 0x0123e98f 0 + 19130767 23 com.skype.skype 0x00541772 0x1000 + 5506930 Thread 11: 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 ??? 0x00f62c5f 0 + 16133215 4 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 5 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 6 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 12: 0 libsystem_kernel.dylib 0x903edfce semaphore_timedwait_trap + 10 1 libdispatch.dylib 0x9c1b1064 _dispatch_semaphore_wait_slow + 210 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f63776 0 + 16136054 4 ??? 0x00f575bb 0 + 16086459 5 ??? 0x00f576e1 0 + 16086753 6 ??? 0x00f52f3b 0 + 16068411 7 ??? 0x00f62cf4 0 + 16133364 8 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 9 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 10 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 13: 0 libsystem_kernel.dylib 0x903f3976 kevent + 10 1 ??? 0x00f5b40a 0 + 16102410 2 ??? 0x00f5dca9 0 + 16112809 3 ??? 0x00f52f3b 0 + 16068411 4 ??? 0x00f62cf4 0 + 16133364 5 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 6 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 7 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 14: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f635f8 0 + 16135672 4 ??? 0x00f4bce8 0 + 16039144 5 com.skype.skype 0x003e90c6 0x1000 + 4096198 Thread 15: 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 ??? 0x0116500f 0 + 18239503 4 ??? 0x01017f38 0 + 16875320 5 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 6 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 7 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 16: 0 libsystem_kernel.dylib 0x903ee082 syscall_thread_switch + 10 1 libsystem_platform.dylib 0x975596b0 _OSSpinLockLockSlow + 58 2 com.apple.CoreFoundation 0x9b5c9dfe _CFRunLoopGet0b + 142 3 com.apple.Foundation 0x99a986d4 __doThreadCleanup + 48 4 com.apple.Foundation 0x99a9823f __NSFinalizeThreadData + 537 5 com.apple.CoreFoundation 0x9b5c9b42 __CFTSDFinalize + 82 6 libsystem_pthread.dylib 0x9932187d _pthread_tsd_cleanup + 190 7 libsystem_pthread.dylib 0x9931e27e _pthread_exit + 108 8 libsystem_pthread.dylib 0x9931edd8 _pthread_wqthread + 381 9 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 17: 0 libsystem_kernel.dylib 0x903f3046 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x9931edcf _pthread_wqthread + 372 2 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 18: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f635f8 0 + 16135672 4 ??? 0x00f4bce8 0 + 16039144 5 ??? 0x00ed0bdb 0 + 15535067 6 ??? 0x00e8efcb 0 + 15265739 7 ??? 0x00ed1092 0 + 15536274 8 ??? 0x00f52f3b 0 + 16068411 9 ??? 0x00f62cf4 0 + 16133364 10 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 11 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 12 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 19:: com.apple.NSURLConnectionLoader 0 libsystem_kernel.dylib 0x903edf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x903ed16c mach_msg + 68 2 com.apple.CoreFoundation 0x9b562bf9 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x9b5621d1 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x9b5619ea CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x9b56184b CFRunLoopRunInMode + 123 6 com.apple.Foundation 0x99a72095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381 7 com.apple.Foundation 0x99a71f0e -[NSThread main] + 45 8 com.apple.Foundation 0x99a71e66 __NSThread__main__ + 1426 9 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 10 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 11 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 20:: JavaScriptCore::BlockFree 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095eae4 JSC::BlockAllocator::blockFreeingThreadMain() + 276 4 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 5 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 6 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 7 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 8 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 21:: JavaScriptCore::Marking 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4 com.apple.JavaScriptCore 0x9095f378 JSC::GCThread::gcThreadMain() + 88 5 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 6 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 22:: JavaScriptCore::Marking 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4 com.apple.JavaScriptCore 0x9095f378 JSC::GCThread::gcThreadMain() + 88 5 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 6 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 23:: JavaScriptCore::Marking 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095f4eb JSC::GCThread::waitForNextPhase() + 123 4 com.apple.JavaScriptCore 0x9095f378 JSC::GCThread::gcThreadMain() + 88 5 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 6 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 24:: WebCore: LocalStorage 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 com.apple.JavaScriptCore 0x9095eec3 ***::ThreadCondition::timedWait(***::Mutex&, double) + 67 4 com.apple.WebCore 0x9899ac88 ***::PassOwnPtr > ***::MessageQueue >::waitForMessageFilteredWithTimeout*)>(***::MessageQueueWaitResult&, bool (&)(***::Function*), double) + 120 5 com.apple.WebCore 0x9899a474 WebCore::StorageThread::threadEntryPoint() + 212 6 com.apple.JavaScriptCore 0x90955e1c ***::threadEntryPoint(void*) + 76 7 com.apple.JavaScriptCore 0x90955db0 ***::wtfThreadEntryPoint(void*) + 16 8 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 9 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 10 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 25: 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 ??? 0x0116500f 0 + 18239503 4 ??? 0x01065117 0 + 17191191 5 ??? 0x010652c6 0 + 17191622 6 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 7 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 8 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 26: 0 libsystem_kernel.dylib 0x903f27ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x9931fd1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x99321bd9 pthread_cond_wait$UNIX2003 + 71 3 ??? 0x0116500f 0 + 18239503 4 ??? 0x01156b4e 0 + 18180942 5 ??? 0x0115a291 0 + 18195089 6 ??? 0x01153ae6 0 + 18168550 7 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 9 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 27: 0 libsystem_kernel.dylib 0x903edfb6 semaphore_wait_trap + 10 1 libdispatch.dylib 0x9c1b10a4 _dispatch_semaphore_wait_slow + 274 2 libdispatch.dylib 0x9c1b0f1f dispatch_semaphore_wait + 37 3 ??? 0x00f635f8 0 + 16135672 4 ??? 0x00f4bce8 0 + 16039144 5 ??? 0x0147cd04 0 + 21482756 6 ??? 0x0147e5b4 0 + 21489076 7 ??? 0x01484aa4 0 + 21514916 8 ??? 0x01484f61 0 + 21516129 9 ??? 0x00f52f3b 0 + 16068411 10 ??? 0x00f62cf4 0 + 16133364 11 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 12 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 13 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 28:: com.apple.CFSocket.private 0 libsystem_kernel.dylib 0x903f2ace __select + 10 1 com.apple.CoreFoundation 0x9b5b2ae6 __CFSocketManager + 1158 2 libsystem_pthread.dylib 0x9931d5fb _pthread_body + 144 3 libsystem_pthread.dylib 0x9931d485 _pthread_start + 130 4 libsystem_pthread.dylib 0x99322cf2 thread_start + 34 Thread 29: 0 libsystem_kernel.dylib 0x903ee082 syscall_thread_switch + 10 1 libsystem_platform.dylib 0x975596b0 _OSSpinLockLockSlow + 58 2 com.apple.CoreFoundation 0x9b5c9dfe _CFRunLoopGet0b + 142 3 com.apple.Foundation 0x99a986d4 __doThreadCleanup + 48 4 com.apple.Foundation 0x99a9823f __NSFinalizeThreadData + 537 5 com.apple.CoreFoundation 0x9b5c9b42 __CFTSDFinalize + 82 6 libsystem_pthread.dylib 0x9932187d _pthread_tsd_cleanup + 190 7 libsystem_pthread.dylib 0x9931e27e _pthread_exit + 108 8 libsystem_pthread.dylib 0x9931edd8 _pthread_wqthread + 381 9 libsystem_pthread.dylib 0x99322cce start_wqthread + 30 Thread 30:: Dispatch queue: com.apple.root.default-priority 0 libsystem_kernel.dylib 0x903f1f5e __fcntl + 10 1 ??? 0x00f6072c 0 + 16123692 2 com.skype.skype 0x00405ce0 0x1000 + 4213984 Thread 31:: Dispatch queue: com.apple.root.default-priority 0 libsystem_kernel.dylib 0x903ee082 syscall_thread_switch + 10 1 libsystem_platform.dylib 0x975596b0 _OSSpinLockLockSlow + 58 2 com.apple.CoreFoundation 0x9b53c0ce _CFRunLoopGet0 + 142 3 com.apple.Foundation 0x99a38aec threadRunLoop + 45 4 com.apple.Foundation 0x99a38805 -[NSThread _nq:] + 196 5 com.apple.Foundation 0x99a3864c -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 698 6 com.apple.Foundation 0x99a382a5 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 159 7 ??? 0x01567144 0 + 22442308 8 ??? 0x01560e74 0 + 22417012 9 com.skype.skype 0x007470e6 0x1000 + 7626982 Thread 1 crashed with X86 Thread State (32-bit): eax: 0x00100170 ebx: 0x00001103 ecx: 0xb0080f9c edx: 0x903f3046 edi: 0x9931ec69 esi: 0xb0081000 ebp: 0xb0080fc8 esp: 0xb0080f9c ss: 0x00000023 efl: 0x00000282 eip: 0x903f3046 cs: 0x0000000b ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f cr2: 0x0b166ffe Logical CPU: 0 Error Code: 0x00100170 Trap Number: 132 Binary Images: 0x1000 - 0xa75fff +com.skype.skype (6.19 - 6.19.0.450) /Volumes/VOLUME/Skype.app/Contents/MacOS/Skype 0x1da5000 - 0x1dbdff7 com.apple.ScriptingBridge (1.3.1 - 63) /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge 0x1f00000 - 0x1f41ffd +net.hockeyapp.sdk.mac (2.1.0 - 24) /Volumes/VOLUME/Skype.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Ho ckeySDK 0x7bd6000 - 0x7bdaffd com.apple.audio.AppleHDAHALPlugIn (2.6.3 - 2.6.3f4) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn 0x8da7000 - 0x8dcffff com.apple.cmio.DAL.VDC-4 (408.0 - 4570) /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/ MacOS/VDC 0x8f00000 - 0x8f7dffa com.apple.xquery (1.3.1 - 30) /System/Library/PrivateFrameworks/XQuery.framework/XQuery 0xa584000 - 0xa58dff2 com.apple.CaptiveNetworkSupport (13.0 - 1) /System/Library/PrivateFrameworks/CaptiveNetwork.framework/CaptiveNetwork 0xaf14000 - 0xaf15ff5 +cl_kernels (???) cl_kernels 0xaf22000 - 0xaf23fff +cl_kernels (???) cl_kernels 0xc000000 - 0xc0ebff7 unorm8_bgra.dylib (2.3.58) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib 0xc163000 - 0xc176ffb com.apple.webcontentfilter.framework (5.1 - 5.1) /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is 0xc186000 - 0xc1a9fff com.apple.speech.LatentSemanticMappingFramework (2.11.6 - 2.11.6) /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping 0x10bec000 - 0x10befff6 +com.macromedia.Flash Player.plugin (14.0.0.176 - 14.0.0.176) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player 0x11002000 - 0x121e1ffb +com.macromedia.FlashPlayer-10.6.plugin (14.0.0.176 - 14.0.0.176) /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6 0x8fe97000 - 0x8fec9417 dyld (239.4) /usr/lib/dyld 0x90008000 - 0x900d6ff7 com.apple.backup.framework (1.5.4 - 1.5.4) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup 0x900d7000 - 0x90204ff3 com.apple.avfoundation (2.0 - 651.12.1) /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation 0x9022f000 - 0x902fffef libvDSP.dylib (423.32) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib 0x90300000 - 0x90336fff com.apple.IconServices (25 - 25.17) /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s 0x90337000 - 0x9033effe com.apple.agl (3.2.3 - AGL-3.2.3) /System/Library/Frameworks/AGL.framework/Versions/A/AGL 0x9033f000 - 0x9033ffff libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib 0x90340000 - 0x90340fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib 0x90341000 - 0x90341ffe com.apple.AOSMigrate (1.0 - 1) /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate 0x90342000 - 0x9034cff2 com.apple.AppSandbox (3.0 - 1) /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox 0x903af000 - 0x903daff7 libpcap.A.dylib (42) /usr/lib/libpcap.A.dylib 0x903db000 - 0x903f8ff4 libsystem_kernel.dylib (2422.110.17) /usr/lib/system/libsystem_kernel.dylib 0x903f9000 - 0x90407fff libxar.1.dylib (202) /usr/lib/libxar.1.dylib 0x90408000 - 0x90411fff libsystem_notify.dylib (121) /usr/lib/system/libsystem_notify.dylib 0x90412000 - 0x9047bfff com.apple.SystemConfiguration (1.13.1 - 1.13.1) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration 0x9047c000 - 0x904d1fff libc++.1.dylib (120) /usr/lib/libc++.1.dylib 0x904d2000 - 0x90906ff7 com.apple.vision.FaceCore (3.0.0 - 3.0.0) /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore 0x90907000 - 0x9091eff4 com.apple.CoreMediaAuthoring (2.2 - 947) /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring 0x9091f000 - 0x9092afff libcsfde.dylib (380) /usr/lib/libcsfde.dylib 0x9092b000 - 0x90932fff libMatch.1.dylib (19) /usr/lib/libMatch.1.dylib 0x90933000 - 0x9094cfff libAVFAudio.dylib (32.2) /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib 0x9094d000 - 0x90c74ffb com.apple.JavaScriptCore (9537 - 9537.77.1) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore 0x90c75000 - 0x90c88ff7 com.apple.idsfoundation (10.0 - 1000) /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion 0x90c89000 - 0x90cd9ff7 libcorecrypto.dylib (161.1) /usr/lib/system/libcorecrypto.dylib 0x90cda000 - 0x90f56fe7 com.apple.QuickTime (7.7.3 - 2826.19) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime 0x91060000 - 0x9109eff7 com.apple.NavigationServices (3.8 - 215) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices 0x9109f000 - 0x9109ffff libodfde.dylib (20) /usr/lib/libodfde.dylib 0x910a0000 - 0x910a4ffa libGIF.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x910a5000 - 0x910c9fff libJPEG.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib 0x910ca000 - 0x91107ff7 libauto.dylib (185.5) /usr/lib/libauto.dylib 0x91108000 - 0x91164ffa com.apple.print.framework.PrintCore (9.0 - 428) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore 0x91165000 - 0x9116fff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce 0x91170000 - 0x91170fff com.apple.quartzframework (1.5 - 1.5) /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz 0x91171000 - 0x911a9fff com.apple.LDAPFramework (2.4.28 - 194.5) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP 0x911aa000 - 0x911ffff7 com.apple.framework.internetaccounts (2.1 - 210) /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts 0x91200000 - 0x91204ffa libcache.dylib (62) /usr/lib/system/libcache.dylib 0x912ba000 - 0x912c5ffb libcommonCrypto.dylib (60049) /usr/lib/system/libcommonCrypto.dylib 0x912c6000 - 0x91350ff7 com.apple.CoreSymbolication (3.0.1 - 141.0.5) 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libcopyfile.dylib (103.92.1) /usr/lib/system/libcopyfile.dylib 0x994b6000 - 0x994b6fff com.apple.CoreServices (59 - 59) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x994b7000 - 0x994f3ff4 com.apple.RemoteViewServices (2.0 - 94) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices 0x994f4000 - 0x995e4ffb libiconv.2.dylib (41) /usr/lib/libiconv.2.dylib 0x995e5000 - 0x99691ffb libvMisc.dylib (423.32) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib 0x99692000 - 0x9969effc libbz2.1.0.dylib (29) /usr/lib/libbz2.1.0.dylib 0x9969f000 - 0x996a7ff7 libCGCMS.A.dylib (599.25.10.1) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib 0x996a8000 - 0x996f0fff com.apple.PerformanceAnalysis (1.47 - 47) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis 0x996f1000 - 0x99a04fef com.apple.CoreAUC (6.25.00 - 6.25.00) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 0x99a05000 - 0x99d30ffe com.apple.Foundation (6.9 - 1056.13) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x99d31000 - 0x99d36fff com.apple.MediaAccessibility (1.0 - 43) /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility 0x99d37000 - 0x99d6cffd libssl.0.9.8.dylib (50) /usr/lib/libssl.0.9.8.dylib 0x99d6d000 - 0x99d6effa libsystem_sandbox.dylib (278.11.1) /usr/lib/system/libsystem_sandbox.dylib 0x99d6f000 - 0x99ec5ff0 libBLAS.dylib (1094.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib 0x99ec6000 - 0x99f39fff com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit 0x99f3a000 - 0x99f3effc libpam.2.dylib (20) /usr/lib/libpam.2.dylib 0x99f3f000 - 0x99f48ffc com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth 0x99f49000 - 0x99f63ff7 com.apple.GenerationalStorage (2.0 - 160.3) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage 0x99f67000 - 0x9a1d3ff5 com.apple.AddressBook.framework (8.0 - 1371) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook 0x9a1d7000 - 0x9a275ff5 com.apple.PDFKit (2.9.2 - 2.9.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit 0x9a276000 - 0x9a41e4af libobjc.A.dylib (551.1) /usr/lib/libobjc.A.dylib 0x9a41f000 - 0x9a486ffc com.apple.framework.CoreWLAN (4.3.3 - 433.48) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x9a487000 - 0x9a4b2ff7 libsystem_network.dylib (241.3) /usr/lib/system/libsystem_network.dylib 0x9a4b3000 - 0x9a5caffb com.apple.WebKit (9537 - 9537.77.4) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit 0x9a5cb000 - 0x9a940ff9 com.apple.HIToolbox (2.1.1 - 698) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox 0x9a941000 - 0x9aa51fed com.apple.MediaControlSender (2.0 - 200.34.4) /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender 0x9aa52000 - 0x9aa71ff9 com.apple.framework.Apple80211 (9.4 - 940.60) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211 0x9aa72000 - 0x9ab66fff libFontParser.dylib (111.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib 0x9ab67000 - 0x9ac03fff com.apple.QD (3.50 - 298) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD 0x9ac04000 - 0x9ac14ff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis 0x9ac15000 - 0x9ac1cff2 com.apple.NetFS (6.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS 0x9ac1d000 - 0x9ac1dfff libffi.dylib (18.1) /usr/lib/libffi.dylib 0x9ac1e000 - 0x9ac3aff9 com.apple.Ubiquity (1.3 - 289) /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity 0x9ac3b000 - 0x9ac6bff7 com.apple.CoreServicesInternal (184.9 - 184.9) /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal 0x9ac6c000 - 0x9ac79fff com.apple.AppleFSCompression (56.92.1 - 1.0) /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression 0x9ac7a000 - 0x9ac86ffc libkxld.dylib (2422.110.17) /usr/lib/system/libkxld.dylib 0x9ac87000 - 0x9ac8affe com.apple.LoginUICore (3.0 - 3.0) /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore 0x9ac8b000 - 0x9ac91ff7 com.apple.AOSNotification (1.7.0 - 760.3) /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication 0x9ac94000 - 0x9ac9eff3 com.apple.DisplayServicesFW (2.8 - 360.8.14) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices 0x9ac9f000 - 0x9acb4ff3 com.apple.AppContainer (3.0 - 1) /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r 0x9acb5000 - 0x9acc8ff7 com.apple.CoreBluetooth (1.0 - 1) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/Frameworks/CoreBlue tooth.framework/Versions/A/CoreBluetooth 0x9acc9000 - 0x9acd7ff7 libz.1.dylib (53) /usr/lib/libz.1.dylib 0x9acd8000 - 0x9acdbffa libCGXType.A.dylib (599.25.10.1) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib 0x9acdc000 - 0x9ad53ffb com.apple.framework.IOKit (2.0.1 - 907.100.13) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x9ad54000 - 0x9ad54fff com.apple.Carbon (154 - 157) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x9ad55000 - 0x9ad5cff1 com.apple.phonenumbers (1.1.1 - 105) /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s 0x9ad5d000 - 0x9ad75ff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory 0x9ad76000 - 0x9ad80ff7 com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x9ad81000 - 0x9af4bffd com.apple.GeoServices (1.0 - 702.15.12) /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices 0x9af4c000 - 0x9af55fff com.apple.AppleSRP (5.0 - 1) /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP 0x9af56000 - 0x9af63fff com.apple.Librarian (1.2 - 1) /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian 0x9af91000 - 0x9b292ffb com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore 0x9b293000 - 0x9b2a5fff libsystem_asl.dylib (217.1.4) /usr/lib/system/libsystem_asl.dylib 0x9b2a6000 - 0x9b345ff7 libCoreStorage.dylib (380) /usr/lib/libCoreStorage.dylib 0x9b346000 - 0x9b3acffb com.apple.CoreUtils (2.0 - 200.34.4) /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils 0x9b3ad000 - 0x9b4baff7 com.apple.ImageIO.framework (3.3.0 - 1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x9b4ec000 - 0x9b6eefff com.apple.CoreFoundation (6.9 - 855.17) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x9b6ef000 - 0x9b6effff com.apple.Accelerate (1.9 - Accelerate 1.9) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x9b6f0000 - 0x9b736ff7 libcurl.4.dylib (78.94.1) /usr/lib/libcurl.4.dylib 0x9c05e000 - 0x9c086fff libsystem_info.dylib (449.1.3) /usr/lib/system/libsystem_info.dylib 0x9c087000 - 0x9c11eff7 com.apple.ink.framework (10.9 - 207) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink 0x9c11f000 - 0x9c14aff5 com.apple.ChunkingLibrary (2.0 - 155.1) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library 0x9c14b000 - 0x9c150ff7 com.apple.print.framework.Print (9.0 - 260) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print 0x9c151000 - 0x9c1a1fff com.apple.opencl (2.3.59 - 2.3.59) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL 0x9c1a2000 - 0x9c1a4fff com.apple.SecCodeWrapper (3.0 - 1) /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper 0x9c1a5000 - 0x9c1a7fff com.apple.securityhi (9.0 - 55005) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI 0x9c1a8000 - 0x9c1aaffb libRadiance.dylib (1043) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib 0x9c1ab000 - 0x9c1c3ffd libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib 0x9c1c4000 - 0x9c204ff7 com.apple.bom (14.0 - 193.1) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom 0x9c205000 - 0x9c20ffff com.apple.ProtocolBuffer (1 - 182.1.3) /System/Library/Priv
Based on the messages in your initial screenshot, you appear to be trying to install the UPDATE, and it is complaining that it cannot find the already-installed Office software to be updated.
Individual Application crashes are Huge and are only helpful to the Application developer -
I purchased 40 licenses of Office 2013 Pro from a vendor in the US and received 40 product keys along with the URL to download the software - 1 for each pc activation codes. I have done a few and were all successful. I am now trying
install on 2 other pcs and I am having real difficulty and getting error message each time I try to install. I am able to download the installer and copied to my desktop and when I double click to execute it, it gives me the option to run on the next
screen. I click on run then it gives me the message " do you want to allow the program to make changes to this computer". When I press YES, nothing happens and minutes later, I get the flwg message everytime, "Couldn't
install" "We're sorry, we had a problem installing your office programs. Is your internet connection working? Do you have enough free space on your main hard drive? Please try installing again after you've checked the above.
Go online for additional help.
I have lots of space and my pc is Win 7 64 bit new machine. I have connection to internet and I was able to get the others done. What is the problem here and I have been trying to work late night hours to try to install the program and I am unable
to successfully get it to work. I receive the same message every time and I followed all the recommended troubleshoot steps I found on the internet. Someone please help. I have to install all for all the PCs we have for our organization.
Please respond because I am really stuck.
GabeHi Gabe,
First, please check the suggestion above is helpful. I also suggest you removing all version of Office and re-install Office 2013.
We can try to run the application as an administrator and check if it works.
1. Right click the shortcut of the application or the main application.
2. Select properties.
3. Select compatibility tab and select "Run this program as an administrator."
If there is anything I can do for you about this issue, don't hesitate to tell me.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Cannot install Office 2013 during task seqeunce after installing R2
Hi,
Since we installed SCCM 2012 R2, I have not been able to install Office in my baseline captures using a task sequence (64-bit OS). Ronni Pederson suggested using an Application rather than a Package but in his example, the application is being pushed rather
than deployed during OSD. Either way, his solution doesn't work for me. Office 2013 does install on my Windows 7 SP1 32-bit capture without any errors (same package).
I saw another suggestion that recommended using a wrapper script in a package. When I tried this, I used Task Manager to verify that application was installing and I could see msiexec running. After about 10 minutes, SCCM seems to be waiting for feedback
from the application which never happens. The task sequence fails and I can see log messages stating that it's Waiting for job status. It repeats this message for about 20 minutes and then fails. The wrapper script seems to have the best results but still
doesn't install Office without errors. When I logged in as administrator, I could see that Office looks to be installed. I tried launching a few of the apps and they are working so I don't really understand why this installation doesn't work properly.
Prior to installing R2 on SCCM 2012, this was not a problem. I installed Office 2013 via my capture task sequences many times without any problems. The only thing I can find through research is to use an Application object or use a Package object with a
wrapper script. I couldn't find any other suggestions.
Does anybody have any other ideas?
Thanks,
RobBefore I can name any ideas, I need to know what's going wrong. Did you follow all the log files? I would start by looking at the installation log files of Office (%windir%\Temp) and see if it's indeed ending successful. If it does then continue to the
ConfigMgr log files (App*.log for application, or exempt.log for package).
My Blog: http://www.petervanderwoude.nl/
Follow me on twitter: pvanderwoude -
We recently migrated over to SCCM 2012 SP1 - CU3 the first of the year from SCCM 2007 SP2. We have used SCCM in the past to deploy Office 2010 and had deployed Office 2013 to our IT Dept. before moving over to SCCM 2012. The deployment went as
expected. Now that we are ready to start deploying Office 2013 to our corporate workstations, the deployment time is running 4.5 hours to 5.5 hours from the local site server DP. I am afraid to find out what time we are looking at for remote DP's.
The three factors that are different is that our SCCM site server is virtual, it is running 2012 for the OS, and obviously SCCM 2012-SP1 - CU3. We are using the same package source files. Previous to a successful deployment we were
seeing hash mismatch errors which MS support pointed us to the nic driver on the VM was using E1000E and to change it to a VMX something driver.
So I guess my question is anyone else out there deploying Office 2013 ProPlus - 32 bit from this type of environment? Our previous deployment time for office was a little over an hour (not five hours). Any suggestions where to look to improve
the deployment time?
I am expected to deploy this in one week and have been working on these issues for weeks.I see now that you are using a combination of scripts and ConfigMgr package/program.
The AppEnforce.log file is for use with the new ConfigMgr Application model.
Is there any reason that you don't use the new model for deploying Office 2013? It's a single step process and perfect for it. If you use the Office Customisation Tool you can customise what you like. The process will then uninstall Office 2010 and install
Office 2013.
This is how you do it
http://www.gerryhampsoncm.blogspot.ie/2013/03/sccm-2012-sp1-step-by-step-guide-part_9368.html
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson -
Error message after installing Office 2013 from DVD
After i install office 2013 on new Win 8.1 Pro laptop , i can start in control panel mail 32 bit option to configure accounts...
i found error in event logs:
Log Name: Application
Source: Application Error
Date: 2014-06-24 5:20:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PMCHome
Description:
Faulting application name: rundll32.exe, version: 6.3.9600.16384, time stamp: 0x52158827
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16656, time stamp: 0x531812f4
Exception code: 0xc06d007e
Fault offset: 0x00012c1a
Faulting process id: 0x1180
Faulting application start time: 0x01cf8ff2304d4f6f
Faulting application path: C:\Windows\SysWOW64\rundll32.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-24T21:20:58.000000000Z" />
<EventRecordID>1851</EventRecordID>
<Channel>Application</Channel>
<Computer>PMCHome</Computer>
<Security />
</System>
<EventData>
<Data>rundll32.exe</Data>
<Data>6.3.9600.16384</Data>
<Data>52158827</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.16656</Data>
<Data>531812f4</Data>
<Data>c06d007e</Data>
<Data>00012c1a</Data>
<Data>1180</Data>
<Data>01cf8ff2304d4f6f</Data>
<Data>C:\Windows\SysWOW64\rundll32.exe</Data>
<Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
<Data>6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Can some answer why?
Fresh install, no errors in install at all
RegardsHi,
Rundll32.exe is responsible for calling Windows DLL (or Dynamic Link Library) files and loading them into your PC's memory.
Usually the rundll32.exe Application error is not a straight forward error. There are lots of possible reasons for this error, includes a failed or incorrect installation or uninstallation of any softwares, which might have left erroneous Windows registry
entries.
Tracking down the exact issue can take lots of investigation. The severity of this error really depends, if everything works well for you, you can just ignore it. However, if you want to correct this, try below steps:
Since you notice this error right after you installed Office 2013, try to remove and re-install it using default setting.
Reboot your computer, many programs require a reboot for successful installation.
Try to update your computer drivers. This is usually the cause of lots of .dll file error.
Try to run the System File Checker tool (SFC.exe) to correct any incorrect system file. It is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files:
http://support.microsoft.com/kb/929833/en-us
Hope this helps.
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here -
iTunes 11.1.4 will not install properly - windows 8.1, 64 bit. The only way I have found to recover is to restore my system. I have unistalled/reintalled iTunes two times. No success. iTunes 11.1.3.8 functions properly (following system restore). When is Apply expected to provide a workable update?
Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
http://www.apple.com/itunes/download/
(The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)
Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?
If you still have the same error messages cropping up, then try the procedures from the following user tip:
Troubleshooting issues with iTunes for Windows updates
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