Install photshop CS6 upgrade problem

When trying to install Photoshop PS6 upgrade it wants me to close Bridge CS5 which is not running.  What can I do to get around this snag?

It might be running in the background. See the following:
Closing Programs Interfering with Installation
PC - Task Manager: (CTRL-ALT-Delete) http://support.microsoft.com/kb/323527
Mac - Activity Monitor: http://osxdaily.com/2010/08/15/mac-task-manager/

Similar Messages

  • Unable to install Dreamweaver CS6 Upgrade ! from Hard Drive DUMP - Error : Adobe Genuine Software Verification Failure

    Hello,
    I am Unable to install Dreamweaver CS6 Upgrade  from CS4  from Hard Drive DUMP -
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    The product you are trying to install is not an adobe Genuine Software and appears to be counterfeit.
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    It was because i was installing directly from network dump.
    I've managed to install and register software.
    Thanks and my problem is resolved.

  • Do i need to deactivate my CS5 programs before i install the CS6 upgrade?

    Do i need to deactivate my CS5 programs before i install the CS6 upgrade?

    that is correct.
    all older versions of adobe products (except some versions of adobe acrobat) can not only be installed on the same computer but can be open and used at the same time.  eg, i routinely have flash pro cc and flash pro cs6 open at that same time.

  • I need help installing InDesign CS6 upgrade

    I need help installing InDesign CS6 upgrade because on this new computer I cannot install the version that it was upgraded from.

    Stevel18 you can install the upgrade to Creative Suite 6 directly.  During the installation process you will be asked to enter the serial number of the product which qualifies you to own the upgrade.

  • CS6 upgrade problems and I can't sign in

    I have just bought the CS6 upgrade (windows - disk) for Photoshop CS5 (which works well with my Nikon D800 files using RAW 6.7). 2 big problems: CS6 supplied with RAW 7.0 (7.1 required for D800 file) and though I have down loaded  photoshop (and extracted and run) latest update for CS6, it has not upgraded.
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    Hi Noel,
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    [ excessive quoting removed by admin ]

  • CS6 upgrade problem

    My Photoshop CS6 upgrade does not accept an installed Photoshop CS3, despite a message on a yellow bar code sticker on the end of the box saying the following versions are eligible: Photoshop CS3, CS4, CS5 and Photoshop Extended CS3, CS4, CS5. Another, white sticker on the side says I must have a valid serial number for the CS5, CS4, or CS3.x version of this product.The CS3 has not been activated yet, is this the reason or is there another problem? The CS3 box has a blue cover, not a multicoloured one. I can supply serial numbers if necessary. I am using Windows 7. Thanks.

    Actualyl you may have done it wrong by installling CS3 without a serial number. The upgrade installer goes looking for a specific set of files that the activation produces. If possible, you might try activating it. Otherwise you might try the opposite - uninstall CS3, run the Creative Suite Cleaner Tool, remove the caps.db in the caps folder and only install CS6. It should then only ask for the CS3 serial for verification in the second step...
    Important Directories
    Mylenium

  • CS3 CS6 upgrade problem

    I bought CS6 upgrade from CS3 when I was notified I had until end of 2012 to do this (otherwise after that date I could only upgrade from CS5). I didn't install the upgrade for a couple of months on my min computer as I was so busy but don't remember having any problems doing so, now I need to upgrade my laptop CS3 as I need to work away from home but when I go to add in the additional serial number of my previous version it only gives me the options to upgrade from CS5 etc, not CS3. When I put in my CS3 serial number it only offers to install the trial. Can I somehow get a serial number that will work? Thanks
    or is there a telephone number i can call??????

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Can i purchase and install photoshop cs6 upgrade on a windows 8 pc.

    i have photoshop cs5 upgrade installed on a windows 7 pc. can i purchase photoshop cs6 upgrade from adobe and install it on a windows 8.1 windows pc.this is important because i do not  want to purchase a new pc and then find i cannot purchase and install photoshop cs6 onto it.

    Inasmuch as you are allowed to purchase a perpetual license for Photoshop CS6, there's no technical reason you can't install it on Windows 8.  When an upgrade installation asks about the prior product, you need only give it the serial number of your Photoshop CS5 license.
    -Noel

  • Installing Photoshop CS6 upgrade

    The installer for such an expensive product is a disgrace as is the technica support offered.  Why is there no option to e-mail details of the problem complete with supporting log files etc.
    I tried to install the CS6 update (from CS4) on a Windows 7 Pro 64 bit Dell Optiplex work station.  I tried installation twice and the best I got was the following error log:
    - 0 fatal error(s), 8 error(s), 1 warning(s)
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0 -----------
    ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{97BA0109-F6BE-4F50-8904-C19442D7216E}\_162_e20376b4e2759915be266334ff95d29f" to "C:\Program Files (x86)\Common Files\Adobe\Bridge CS6 Extensions\Adobe Output Module\mediagallery\resources\flashgallery\AUTORUN.inf" Error 5 Access is denied.(Seq 237)
    ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 237)
    ERROR: DR011: Deleting Registry Key - failure. E(Seq 69)
    ----------- Payload: {00496505-D56B-4B07-A8C5-70A0B4E689F7} Adobe Bridge CS6 (64 Bit) 5.0.0.0 -----------
    ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{00496505-D56B-4B07-A8C5-70A0B4E689F7}\_166_e20376b4e2759915be266334ff95d29f" to "C:\Program Files\Common Files\Adobe\Bridge CS6 Extensions\Adobe Output Module\mediagallery\resources\flashgallery\AUTORUN.inf" Error 5 Access is denied.(Seq 548)
    ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 548)
    ERROR: DR011: Deleting Registry Key - failure. E(Seq 68)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed
    ERROR: DW050:  - Adobe Bridge CS6: Install failed
    So Adobe Bridge is not installed.
    I then thought I would try the installation on my Hp Pavillion laptop also running Windows 7 64 bit. This time I got:
    The product you are trying to install is not an Adobe Genuine software and appears to be counterfit. Please reort piracy or contract customer support for assistance.
    What I would like to report is shamefully inadequate installation software ans inadequate customer technical support.  I wish I had stayed with Photoshop CS4.
    Cany anyone offer any advice?
    Dave

    Dave Snelling I would recommend beginning by running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ on the first computer.  It will review your installation logs and attempt to locate a solution.
    Alternately you can review the installation log files manually by following the process listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
    For the second computer that error is indicating a incomplete download.  Did you download the install files to a second computer or transfer them via a USB drive?

  • Would it work to install ENG CS6 upgrade over non-ENG CS5.5?

    Would it work to install/use ENG CS6 upgrade over non-ENG CS5.5?
    Mainly to get the final CS6 programs in english.

    Hello
    Thanks for yuor replay, here is more details.
    Right now I have BOXed version of Adobe CS5.5 Master Collection 5.5 Mac PL
    and plan to buy digital download upgrade WIN/Mac ENG.
    I wonder if I'm eligible to buy this version of upgrade or if I can only buy/use the PL upgrade version.
    As the upgrade is seperate instalation, the new CS6 should be all ok and in english, but is allowed / legal
    to upgrade from PL 5.5 to ENG 6?
    Will be most grateful for help as I would really like to finally use english UI.

  • Counterfeit alert when installing purchased CS6 upgrade..

    Purchased Photoshop CS6 upgrade for my CS5 on Windows 7 64bit editing computer.
    Went through licensing process, gotten serial number from my account at Adobe, downloaded software and then, in set-up,  got:
    "Installation Failed"..."The product you are trying to install is not Adobe Genuine Software and appears to be counterfeit." 

    Thanks for the quick help Jeff.  Turns out that the installer gave me the option to install both a 32 & 64 bit version, which, for some reason, I accepted.  It didn't like that.  So I tried just the 64 bit version and that worked.  Gotta pay closer attention. 

  • Premiere pro cs6 upgrade problem

    why doesn't premiere pro cs6 upgrade recognize my cs5.5 serial number??

    Exactly what steps have you taken so far and what error messages are you receiving?
    Are you upgrading a standalone version of CS5.5 or is it part of a suite? Is CS6 a standalone upgrade?

  • How install premiere cs6 upgrade with premiere cs3 installed and not recognized

    I have a Windows 7 integrale 64bits computer.
    I installed Premiere pro CS3 (upgrade from cs2)
    It run OK but refused activation (the Adobe Support told me this is due to CS3 uncompatibility with Windows 7).
    Then I tried to install Premiere C6 as upgrade from CS3.
    But the install program doesn't recognize the CS3 previous install and asks for old serial number. I check "upgrade from cs3" then enter the previous CS3 serial number. CS6 install refuses it. So I can't install it.Thanks for help.

    Premiere never "looks" for an older version on the system when installing an upgrade, and in fact, the best thing to do is completely uninstall any old version before upgrading. Also, you should run the "Adobe Cleaner" utility to remove any remnants of old software before new install. Only an older serial is needed for an upgrade, but of course must meet version requirements.
    http://www.adobe.com/support/contact/cscleanertool.html
    If you cannot get Premiere to install, please contact Adobe support as recommended
    Thanks
    Jeff Pulera
    Safe Harbor Computers

  • Having trouble installing the cs6 upgrade on my new computer

    i'm getting a software verification failure, this will be a home computer so i can work from home.

    Genuine Verification failure downloading or installing | CS6
    Mylenium

  • CS6 upgrade problems

    Recently our facility upgraded from CS5.5 Axio & MX02 equipped Supermicro systems with Nvidia Quadro 3700 video cards to CS6 Mojito Max equiped Dell T3600's with Nvidia Quadro 600 cards.
    We noticed that the older CS5 projects that did not require rendering now presented us with a yellow render line. We initially believed that this was due to the transition from CS5 to CS6, an initial inconvenience but something we were prepared to live with.
    Once we began working with new material we noticed that this newly captured material also required rendering. We've created new projects and even created sequences from clips and still a yellow line. And although this would have little to no impact if we were making a file this causes unreliable playback when outputting to tape. We also noticed that no matter what we put in a time line, titles, bars etc generated by Premiere it all needs to be rendered. Were not talking anything complex, this is occurring on single layer events.
    The only thing we have noticed a difference in is the player options found in preferences. On the CS5 systems there is an option for the Matrox player and on the CS6 systems where Matrox player is no longer an option. We have enabled the cuda acceleration which has removed the red line renders on 2 layer overlays but still the yellow persists.
    We work in 1080i from HDcam sources and capture in mpeg2Iframe. Our CS5 systems wereSupermicro
    8 gig ram
    Xenon es420
    Quadro 3700
    And our new CS6 systems are
    Dell Precision T3600
    Xeon es1620
    16g ram
    Quadro 600
    Any thoughts, suggestions or philosophical insight would be appreciated.

    Hi,
    If there is no line in the timeline it means that Premiere pro has interpreted the clips and all the settings are ok to give the real time playback. Generally it is with the Clips captured from Premiere pro, but, if there is a slight change in settings or any thing is added in the sequence and Premiere pro has to make any change while interpreting then there may be a yellow line and once the yellow line is added it cannot be removed from the sequence.
    Regards,
    Vinay

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