Install premiere elements with serial number

I purchased photoshop elements 13 and premiere elements bundle. Was able to download photoshop elements but cannot find anywhere to download premiere elements. I have the serial number for the purchase. Anyone know where to find the place to download the program, not the trial?

If you download the trial you can use the serial number from your purchase to activate it to full use.  There is no difference between trial and full version except for the time limit on the trial.

Similar Messages

  • Useable Premiere Elements 11 Serial Number

    I bought Elements 11 and Premiere Elements 11 together last year from Amazon.com.  When I tried to start Premiere on my old computer, it was taking forever, so I started and registered Elements 11.  Because I bought them together in one box, I didn't realize I had to register Premiere Elements with a separate serial number.  Now, I have a better computer and want to use Premiere Elements on it.  I was able to recover my registered serial number for Elements 11, but while I have the disks, I can't find the original packaging with the serial number for Premiere Elements 11.
    I realize it's my fault I misplaced the packaging.  It's also at least partly my fault that I didn't realize the two disks were separate and needed two serial numbers needed to register.  Still, Adobe support'a chat  is unwilling to help me register this legitimately purchased product that I can prove I bought because I bought it from Amazon, which they say isn't an authorized seller.
    Do I have any other recourse to register and use this legitimately purchased product?
    Thanks for any help.
    Tom

    Thanks to all of you who responded.  You should all work for Adobe because your customer relations skills are greater than those of the person I spoke to on chat about this issue.
    Maybe I should have known, but i didn't have to know that I needed two serial numbers.  Both programs installed just fine.  I registered Elements the day I got it and established an Adobe ID and password.  I had a previous version of Elements and don't remember if I established the password at the time I registered my first or second version. 
    Elements 11 ran very slowly on the old computer.  I tried to start Premiere Elements but it ran even more slowly than Elements did and since I had no videos to edit, I abandoned the process, thinking one registration was all I needed and that I could return to Premiere Elements when I had some time and some video to edit.  I didn't get to a registration screen on Premiere Elements and I figured one disk, one password.  Maybe I should have known, but I didn't and as  far as I got in the process, nothing explained it to me. 
    Next, and clearly my mistake, I misplaced the packaage with serial number information on it.
    That was a year ago.  This week, I got a new computer.  I installed both programs. Again, no problem.   I was able to recover the serial number for Elements 11 and register it on my new computer.  The only painful part of that process was how long it took to get on chat with a representative who was helpful.  Elements runs faster on my new computer, so I started Premiere Elements.  It also runs faster on this computer, so I got to the registration screen and tried to register it using the serial number I had just recovered.  Having reached the registration screen for Premiere Elements for the first time this week and tried to register it was when I discovered that I needed two serial numbers for one disk.
    I'm trying not to disparage the second person I reached on chat, but he or she did suggest that I should return year-old software I've been using and no longer have the original package for to Amazon, since Amazon is not an authorized seller of Adobe products, and rebuy it from an authorized seller. Whether the person on chat was stupid, I can't say, but that answer certainly was.  They said they were unable to help me because Amazon is an unauthorized seller.  That does imply that I could be helped if I bought it from an authorized seller.  Does buying from an authorized seller make a difference?  If it does, how was I as a first-time customer supposed to know that it's bad to buy from the world's largest retailer?
    Since chat person #2 implied the reason I couldn't be helped is that I bought from an unauthorized seller, that also implies I could be helped if I bought it from an authorized seller.  I have the disk (and the Mac disk too) and can prove I didn't pirate it or even buy it used, so I hoped someone could help me to register Premiere Elements now that I have a computer that will at least let me start it and can get to the point where I know it needs to be registered under a second serial number I once had, but can no longer locate.
    All three of you are telling me no.  It makes me feel bad that there seems to be no way for me to recover from an error I made that I think was a reasonable error to make.  However, all three of you told me no without condescending and in a much nicer tone than chat person #2 and all three of you responded quickly, unlike Adobe chat.  So, I do feel good about coming here and thank all three of you for your time.

  • Why wont adobe premiere elements accept serial number ?

    tried to install premiere elements but rejects serial number. any body help please ( yes it is a legal copy)

    hs0816
    What version of Premiere Elements are you using and on what computer operating system is it running?
    Are you working with the antivirus and firewall(s) disabled.
    This is not Adobe. Rather user to user. If problem persists, then Adobe is the only one who can help you.
    Please try to contact Adobe via its Adobe Chat. Please click on the following link and then the Chat Panel.
    Contact Customer Care
    I have set the link to open to the page for
    Premiere Elements
    Adobe ID and Signing In
    Adobe ID, Sign In, and Account Help
    and the display of the Chat Panel that you click on.
    I am never sure if the web page set will hold. If it does not, you will have to navigate to the Chat Panel using the above topic titles as guides.
    Adobe Chat has been on and off and on again for a long time now as it undergoes updating. At this very moment, the Chat Panel is available
    through the link cited. I checked. If you find it otherwise (Ask the Community the only choice), wait and try again to see if the Chat Panel choice
    has reappeared..
    Please let us know the outcome.
    Thank you.
    ATR

  • Photoshop Elements 12 & Premiere Elements 12 serial number.

    Hi,
    The combined Photoshop Elements 12 & Premiere Elements 12 DVD package that I have bought does not have a serial number that will work to install the software. The serial number on the box does not have enough digits (it has 18), there is no insert card, and the envelopes containing the DVD's have no numbers at all.
    Can anyone help please?
    Thank you
    Tom

    It was an Amazon purchase - I checked the receipt but Amazon haven't supplied any kind of code for it. I was hoping it would be on a sticker on the DVD sleeves like the copy of Lightroom I bought, but these are just blank sleeves. Maybe a batch has got out without the numbers in there.
    I have talked to Amazon and they are sending me another box tomorrow, so I will see if that one has a serial number or code. If it does not I will have to return it and try a download instead.
    Thank you both for your responses, I will let you know how it goes ...

  • Unable to install premiere element with student activation code?

    I bought my student premiere element and photoshop combo pkg in October 2014. When I got home I could not install the program permanently without waiting for Adobe to accept my student ID and provide a serial number to install both. I received it but did not use my paid copy right away. Instead I used the schools. Now I am trying to install it (again, first one I deleted today) but no matter what I do it will  not accept my 16 digit serial number. I have been working on this since 8 pm last night. Adobe would not answer on line. Today I went back to Best Buy they couldn't help me, but tried their best. The Geek Squad guy said I should contact Adobe. I have been waiting on hold for 30 minutes. I NEED TO GET THIS DOWNLOADED FOR A SCHOOL PROJECT. Any advice?

    Marilyns6335817 I am sorry you are facing difficulty locating your serial number.  If it is registered then your serial number will be available under your account at http://www.adobe.com/.  For additional details please see http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    If you have not redeemed your redemption code then please see Redemption Code Help for information on how to redeem the redemption code.  The serial number will be registered to your account as part of the redemption process.

  • Where to find Premiere Elements 10 serial number?

    I need to move Premiere Elements 10 from a desktop to my new laptop.  From what I've read, I'm supposed to download it from Adobe, and insert the serial number at the appropriate point in time.  However I don't know where to find the serial number. Where?  Thanks!

    DressageVid
    Looks like John closed your new thread on your Premiere Elements 10 installation issues and did not leave a referral link to this prior thread.
    But, I hunted for this prior thread and found it. Perhaps John can reopen your new thread that he closed long enough for him to insert a referral link to the one we are in now?
    But, moving forward....
    Does the situation still exist at this time where your serial number as displayed at Adobe for your purchased Premiere Elements 10 is being
    cited as Invalid during your installation of it?
    Have you tried the installation with antivirus and firewall(s) disabled? If so, then Adobe is the only one who can help you with this
    serial number and activation issue. See if you can get it to do that even though the current version 12 is not involved. Our best
    chances are under the Adobe Chat category of "Orders" or the Adobe Chat category "Serial number issues or Activating My Product".
    The challenge is to find an active Adobe Chat link.
    Contact Customer Care
    Contact Customer Care
    Please let us know the outcome.
    Thanks.
    ATR

  • Installing Premiere Elements with faulty cd drive

    Hi
    I have just purchased Premiere Elements 11 CD and since discovered my CD drive is not working. Is it still possible to install some how, for example can I download a version and use the serial number from my my CD?
    Thanks

    Download the Trial version from the Adobe website and enter your serial number to convert it to a full version.

  • Adobe Photoshop Elements 12 and Premiere Elements 12 Serial Number Issue

    I downloaded Adobe Photoshop Elements 12 and Premiere Elements 12 (after checking the system requirements) but the serial numbers Adobe gave me are for that software but for version 13 which will not work on the iMac OS I have (Needs 10.8 and above).  I need to get the correct serial numbers but Adobe chat says it isn't possible and have to use 13. Am I stuck with Version 13?

    I would look for some means of contacting someone relative to the Education Exchange.  I have no familiarity with it myself so I can't direct you anywhere, but maybe they have their own contact links or forum for discussion.
    Do you have some problem with using version 13 or is it just that you acquired the files thru interface you show?  If you have serial numners for 13 and your machine can handle it, go for getting it...
    PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
    PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements
    The serial numbers will (should) convert the trials to full use.

  • Premiere Elements 12 serial number not be verified

    If I want to install adobe Premiere Elemnets 12 comes ofter the entry of the serial number, the massage: The serial number could not be verified. Contact the support. Why? How i can install it?

    I have the same problem. And the Adobe contact by phone  (Portugal) or [email protected] does nor work. VERY BAD SERVICE TO CLIENT!

  • CS 3 Unable to install enterprising version with serial number screen opening

    unable to install enterprising version of CS 3 without serial number screen opening.
    History:
    originally download trial version it expired before I could deactivate it
    also installed CS (1)
    followed detailed steps to uninstall both of these.
    However computer must think that it is doing an upgrade and asks for a serial number which I don't have
    Any insight and you are my hero of the day!!

    This post should definitely help you
    http://blogs.msdn.com/sqlserverfaq/archive/2009/01/30/part-1-sql-server-2005-patch-fails-to-install-with-an-error-unable-to-install-windows-installer-msp-file.aspx?CommentPosted=true
    Feroz
    Mark as Answer if it helps. This posting is provided "AS IS" with no warranties and confers no rights.

  • I lost my Premiere Elements 7 serial number!

    I recieved this as a gift when I was very young, and I am not even sure I registered it, as it does not show up on my account. This product was my first Adobe product of 2 (Photoshop Elements as well), and I decided to break it out again!
    Since, I have bought a new computer, of course I need to download again; however I cant without a serial number! Please help!

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Adobe photoshop /premiere elements 12 serial number retrieval

    What can I do when redemption code entered to retrieve serial number comes back as invalid?

    contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

  • On how many computer can I install Premiere Elements (one licens)

    On how many computer can I install Premiere Elements (one licens)

    number
    What are the computer operating systems involved? Are you installing from installation files (from online download purchase) or from installation disc
    (from purchase in boxed packaging)? Answers to those questions would probably get you the best possible answer to your question.
    If installation files.....
    You are not going to be able to install a Premiere Elements Windows purchased serial number on a Mac computer or a Premiere Elements Mac
    purchased serial number on a Windows computer.
    If installation discs...
    Box packaging typically comes with two installation discs....one for Windows and one for Mac. In this type of situation, typically you use one
    serial number for them both. If that is the case, then the following applies...
    Adobe allows you to use the same purchased activated serial number on no more than 2 of your computers. And, you do not use them at the same time.
    If you are dealing with two computers with the same operating system, then you should be able to use that same purchased serial number for that operating system on no more than 2 of your computers. Again, you do not use them at the same time.
    Please let us know if any questions or need clarification.
    Thanks.
    ATR

  • How do I install Premiere Elements 9 on my iMac?

    I cannot install Premiere Elements 9 on my new iMac from the DVDs I own and successfully used to install Premiere Elements 9 on my old PC with Windows 7.  The DVD auto-ejects and I get 5 warnings ("WARNING; Payload cannot be installed due to dependent operation failure") and 16 error messages of various cryptic content.
    I successfully installed Photoshop Elements 9 from the second DVD.  Note that the installation process for Premiere Elements 9  did not request a serial number.

    Bob
    Disc 2 Mac. This is Premiere Elements 9 Mac Content and does not require or ask for a serial number. As I have said, you do not install the Premiere Elements 9 Mac Content until after you have installed Premiere Elements 9 Mac program from Disc 1 Mac. If you have not installed the Premiere Elements 9 Mac program, you do not install Premiere Elements 9 Mac Content yet.
    Both Photoshop Elements 9 Mac and Premiere Elements 9 Mac programs are installed from Disc 1 Mac, one at a time and each have its own unique serial number. These serial numbers are found as stickers on the back of the plastic case that house the 4 disc set.
    There is no Photoshop Elements 9 Mac Content disc. Its content comes within the installation of the program. I have never run into the situation where Content disc asked for a serial number.
    Just a point of clarification on what I wrote in post 1...I have cited Disc 1, 2, 3, and 4. In reality, the discs read as follows
    Disc 1 Mac. For Photoshop Elements 9 and Premiere Elements 9 programs on Mac.
    Disc 2 Mac For Premiere Elements 9 Content Mac...to be used only after the program is installed from Disc 1.
    Disc 1 Windows. For Photoshop Elements 9 and Premiere Elements 9 programs on Windows.
    Disc 2 Windows. For Premiere Elements 9 Content Windows...to be used only after the program is installed from Disc 1.
    Bottom Line:
    You need a unique serial number for each of Premiere Elements 9 and Photoshop Elements 9. Do you have them?
    But, remember...
    Photoshop Elements 9 Mac and Photoshop Elements 9 Windows have the same serial number
    and
    Premiere Elements 9 Mac and Premiere Elements 9 Windows have the same serial number which is different for that used by Photoshop Elements.
    Do you have these serial numbers? If so, use Disc 1 Mac to try to install Premiere Elements 9 on your iMac with your purchased Premiere Elements 9 serial number.  I cannot assure the compatibility of Premiere Elements 9 Mac with your iMac but those considerations go beyond an installation considerations.
    Please review and consider. I hope that you are OK with the details.
    ATR

  • How do i re install premiere elements 11, i can only find the download for 12.

    I would like to install premiere elements 11 onto a different computer but can't find the download. I can only find 12

    AlaskaBreeCharlie
    Did you purchased Premiere Elements 11 from an Adobe download? If so, did you double check http://www.adobe.com Welcome AlaskaBreeCharlie/My Orders and My Products for the download? Or, did you have an installation disc instead?
    Depending on the circumstances, you could contact Adobe via its Adobe Chat to inquire about getting additional Premiere Elements 11 download
    http://helpx.adobe.com/contact.html?product=premiere-elements&topic=orders-refunds-and-exc hanges
    Click on the above link. When it opens, click on the statement "I still need help" to bring up the Adobe Chat to discuss
    "Orders, Refunds, and Exchanges".
    Also, you might consider downloading the Premiere Elements 11 tryout from the following web site and inserting your purchased Premiere Elements 11 serial number in it.
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    It is important that you read carefully the Note: Very Important Instructions message at the web site. Otherwise, you will run into Access Denied message.
    Please review and let us know the outcome.
    Thank you.
    ATR

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